Fifth Third Bank / 53.com
reviews and complaints

I am sharing this review, ironically, during the celebration of National Consumer Protection Week. My business has been a customer of the downtown Fifth Third Bank branch for approximately 20 years. Fifth Third failed to protect our funds from an account takeover via a "check-washing" theft (involving the changing of payor's name, and obvious forgery of signatures). Unfortunately, despite immediately reporting the theft, it happened more than once (June, 2023, and December 2023). Fifth third failed in its most basic duty --- keep the funds safe and secure. To add insult to injury, Fifth Third then denied our requests for reimbursement. The runaround and bureaucracy at Fifth Third is atrocious. Fifth Third failed in its legal duty to secure and protect the consumer, and failed to reimburse. Upon further research, it appears that this is a pattern and practice by big banks across the country. See recent lawsuit by NY AG against Citibank. See Senator Sherrod Brown's Senate Committee on Banking. We have asked for copies of all documents supporting their denial of our request for reimbursement. Fifth Third so far is silent. We have filed complaints with the regulatory agencies, Consumer Financial Protection Bureau, and the Office of Comptroller of Currency. We have also filed with the BBB. I encourage similarly situated consumers at Fifth Third to do the same. #53Better. Here is our story. https://tinyurl.com/2p87exdy

https://tinyurl.com/mtz67yy2

https://tinyurl.com/mr3p4tdu

My husband has banked with Fifth Third for nearly a year. He has had 10X the problems that I've had with PNC and I've been banking them for over 12years. It seems as if every month he has to call customer service and subject himself to hours of just plain ignorance. I say that because maybe they have a lot of uneducated customer service representatives working for them. Most of which don't seem to have common sense, let alone common knowledge as to the bank's policies or resolutions to any problems for that matter. I mean he usually has to speak with a number of them on any given phone call. They constantly hang up on him, he has to repeat his self over and over. sometimes they are rude. He is then inconvenienced at no fault of his own. They always want to cut his debit card off and send him a new one. I can't tell you how many unauthorized charges that he has had. One time it was $230 in less than a month. On the 27th of Jan. he had to call again and this time he had calculated fraudulent charges on his account since December and the grand total being around $909. Usually they go ahead and credit you before the investigation. Given the amount I guess they waited for legitimacy of the claim. He just talked to them again today wondering why he hasn't got it back. The lady told him it would be deposited tomorrow. Not only do I believe they have unfair practices but They obviously have data security breaches as well. he never uses his card when we are out only his IPhone which I know to be secure if the software is up to date. Any other IPhone user would vouch and tell you the same. So no one is getting his info from a card reader or anything. It clearly falls back on the bank. We aren't rich, he is a hardworking middle class taxpaying citizen and that hurts financially when it is that much money at a time. I dont care who you are, you shouldn't have to constantly watch your money to know that it is safe with any financial institution. Who has time for that?! He is on his 6th or 7th and I mean LAST debit card, currently. We have had enough! Shame on you fifth third!

So, I got this SBA Loan for my bussiness about three months ago from Fifth Third Bank (53.com). I was so excited to finally get the funds I needed to help my bussiness grow. But, to my surprise, my funds were immediately held by the bank without any specific reasons. I tried everything, contacting the bank, going to the bank, getting a lawyer, but still NOTHING. It's been more than 3 months now, and I haven't used a single dollar for my bussiness. My bussiness is getting worse, and I am watching all these funds, and I don't have access to it. It always goes back to some person named Barbara who is "in charge" of my funds. I got her phone number, which by the way she never answers. I reached out to her only once (after repeatedly calling like 40 times), where she didn't even introduce herself, just an immediate raise of voice, and threat. Threat? Please, I don't know where else to go, who to talk to, what should I even do? Not to mention that the bank hasn't called me not even once for these 3 months.

I am so disappointed with Fifth Third Bank (53.com). I thought they were a reputable bank, but now I am not so sure. It's frustrating to see my bussiness suffer because of their incompetence. I don't understand why they would hold my funds without any explanation. It's not like I have a history of defaulting on loans or anything like that. I am just a small bussiness owner trying to make ends meet.

I have been trying to get in touch with someone from the bank, but it seems like no one cares. I have left countless messages, but no one has bothered to call me back. It's like they have taken my money and forgotten about me. I am at my wits' end, and I don't know what else to do.

In conclusion, I would not recommend Fifth Third Bank (53.com) to anyone. They have been nothing but a headache for me, and I wouldn't want anyone else to go through what I am going through. I hope they can resolve this issue soon, but I am not holding my breath.

My experience with 5th 3ed Bank has been really bad. They put holds on checks that I deposited into my account twice. Both times, the check cleared the bank it was written on within a couple of days, but the holds remained for a long time. The first time it happened, it took over five weeks for me to get my money. This time, it's been 10 days and I'm still waiting. They say the money will be available on a certain day, but the hold doesn't go away. They give me another date, but the hold is still there.

When they did it to me the second time, I immediately emptied my savings account with them, cancelled my credit card, and I'm waiting for the money to clear so I can close my checking account.

I found out that fifth third Bank is ranked number four by the consumer financial protection bureau as the most complained about financial institution in America, even though they're not one of the top 100 largest banks.

I don't recommend this bank to anyone. They don't seem to care about their customers and they make it hard to access your own money. It's frustrating and stressful to deal with them. I hope others can avoid the same problems I had.

I gotta say, Fifth Third Bank ain't all it's cracked up to be. They promised me a sweet $250 bonus if I opened an account and deposited $1,000 in the first 90 days. Well, I did my part, but they never gave me the bonus. What a bunch of liars!

And don't even get me started on their customer service. I had an issue with my ATM card being blocked, and when I went to the branch in Florence, KY, they told me I had to wait 5 whole days for a new one to arrive in the mail. I told them I needed it ASAP because I was going on a trip, but they didn't care. Terrible service, if you ask me.

But the worst part was when someone stole $700 from my account. I reported it right away, and they gave me a temporary refund like they're supposed to. But then, get this, they took the $700 back from my account and said they couldn't recover the money from the person who scammed me, even though it was through Zelle. What kind of BS is that? It's like they don't even care about their customers getting ripped off.

I wouldn't recommend Fifth Third Bank to my worst enemy. If you want to keep your money safe, go somewhere else. Trust me, there are better banks out there.

Fifth Third Bank, or as some may call it, FifthTurd, may not be the best option for your banking needs. I recently had an experience with them that left me feeling frustrated and disappointed. I paid an invoice for an escrow increase on my mortgage, but to my surprise, the monthly payment still increased by $43. I realized that I had sent in the prior payment amount by mistake, but FifthTurd decided to accept and deposit the payment without applying it to my account. Although the principle and interest amounts were correct, the escrow amount needed to be corrected. However, the escrow disbursement wasn't due for another four months.

I quickly paid the $43 via FifthTurd's website the same day I was notified of the issue. However, FifthTurd refused to exercise any common sense in helping me resolve the issue. They deposited my payment but still acted as if I missed the entire payment. All of this for a $43 shortage in escrow that wouldn't be paid out for another four months. I was frustrated and felt like I was getting nowhere. I was disconnected a couple of times and had to work through their phone tree every time. Even the supervisor claimed to have no discretion in the matter.

I had no choice in getting FifthTurd for my mortgage, but when I do have a choice, they will be my last choice. It's disappointing that a bank that claims to value their customers would treat them this way. If you're considering Fifth Third Bank, I would set your expectations low to avoid disappointment.

Fifth Third Bank, also known as 53.com, is a bank that has been around for quite some time. While they may have a lot of experience in the banking industry, they seem to be more interested in enforcing their rules than helping their customers.

I recently deposited a cashier's check from a bank that was close to me. However, I was not informed that it would take 10 days for the check to clear. If I had known this, I would have either gotten cash or wired the money. Unfortunately, my lack of knowledge was not their concern. As a result, they bounced my payroll check. When I called to explain the situation and asked them to call the branch manager of the bank where the cashier's check came from, a supervisor who was unavailable at the time did not return my call.

To make matters worse, when I called others I knew through my husband's business, they too could not help me lift the hold and said they could not promise more would not be returned. This experience left me feeling frustrated and disappointed with Fifth Third Bank.

It seems that Fifth Third Bank is not a customer-centric bank. They are more focused on meeting their own needs than those of their customers. As a small business owner, I would not recommend banking with them. There are better options out there. While Huntington Bank may have fewer locations, they seem to be more interested in helping business owners at the moment.

Overall, my experience with Fifth Third Bank was not a positive one. They need to work on being more customer-focused and less focused on enforcing their rules at all costs.

I gotta say, this Fifth Third Bank is a real piece of work. I mean, I got a car loan through them, and it's not too bad, I guess. The interest rate is pretty standard for these times. But let me tell you, their website and payment portal are a complete joke. It's like they don't even want you to pay your bills on time!

If you have a credit union outside of 5/3 bank, forget about automatic deposit. You gotta wait at least two days for a payment to go through from an outside bank. So if you need to make a payment on Friday and it's already Wednesday, tough luck. And don't even bother trying to get any help from customer service. They're completely useless.

I asked them to send me confirmation information on a payment to either my loan inbox or email, and they said they "didn't have the ability" to do so. What kind of nonsense is that? It's 2022, for crying out loud. You have a company email, you can take a screenshot if you can't save basic information or documents.

To make matters worse, I got an NSF from them and my bank because they claimed I processed two payments back to back, even though I only submitted one payment. I mean, come on! This bank is such a garbage institution that I decided to just pay off my loan and be done with them. But of course, they couldn't even get that right.

Today was supposed to be the withdrawal date I set up, but the money is still in my account. I checked my ledger, and there's some "history requirement" listed there. What the heck does that even mean? Nobody has called me, and there are no messages in my inbox or email about this. It's like they're hoping I won't notice so they can keep charging me interest and maybe even get a late fee out of me.

I wouldn't recommend this bank to my worst enemy. It's the worst institution I've ever used. Stay far, far away from Fifth Third Bank.

Man, let me tell you, Fifth Third Bank is nothing but a hassle. I went to my home branch, which is only 500 feet away from my property, to open up a new checking account and they gave me a hard time not once, but two days in a row! Can you believe that? So, I had to drive 15 minutes to the next town over where they were actually happy to open the account for me. It shouldn't be that hard, you know what I mean?

But wait, it gets worse. It took a whopping 17 days for the debit card to get from Cincinnati Ohio to my suburb in Cleveland Ohio. And when I finally received and activated it, I went to remove the sticker like I always do with any other bank or credit card company, and all of the adhesive stuck to the poorly made card. I mean, come on, Fifth Third Bank, get it together! The microchip looked like it was about to pop right out of the card. So, I tried everything to get the adhesive off - scraping, washing with soap and water, rubbing alcohol - you name it. I even googled how to remove adhesive from plastic and it told me to use acetone. Well, let me tell you, that was a mistake. The acetone removed the numbers off of my card because the cheap card doesn't have the numbers stamped into the plastic like a normal card. Can you believe that?

So, I had to search high and low on the internet to find a service number where I could speak to a live person about the damaged card. And then, get this, I had to wait on hold for over 19 minutes! I'm not even exaggerating. And when I finally got through to someone, they were so rude and condescending. They told me to maybe next time don't use acetone. I mean, really? Maybe next time invest the money on a better made card and some more expensive adhesive, Fifth Third Bank. And to top it all off, the jackwagon told me that the account had to be open for 30 days before I could use it. Are you kidding me? I'm letting you have a $1,000 interest-free loan because that's what I opened the account with and I have to let it sit for 30 days before I can deposit a check for $300 to keep that thousand company? That's just ridiculous.

Honestly, I'm seriously thinking of just closing this damn account. Fifth Third Bank has the worst customer service ever.

So, I called up Fifth Third Bank (53.com) to ask some questions about my bank accounts. The first time I called, I was put on hold for over an hour! Can you believe it? But I didn't give up, I called again today, December 12th, 2022. This time, I called the number for questions about the 5/3 Equity Flexline customer service, which is 5/***030. I was on hold for over 30 minutes before someone finally answered the phone.

I talked to a customer service rep about my question regarding the payments being made by a credit union that I use to make e-payments. She asked if I would mind being put on hold while she looked up my account. I said okay and waited patiently. When she came back on the phone, she told me that she did not have the information that I was looking for. I was disappointed, but I didn't give up hope. She wanted to transfer me to another department to get the information I was looking for. I agreed and waited for her to transfer me.

But then, she transferred me to the same number that I had just called! I was frustrated and confused. I was put on hold again and waited for another 30 minutes before I finally hung up my phone. It was just too much waiting and transferring for me. I decided to write a negative review about the terrible customer service instead.

Honestly, the customer service at Fifth Third Bank is not worth the time and phone call. They apologize more than they give you help. I don't recommend trying to get a helpful customer service rep because it's just a waste of time. They need to improve their customer service if they want to keep their customers happy.

This bank is the worst! They bought my loan from someone else and didn't even tell me! Then they called me from a number I didn't recognize and asked for my social security number and date of birth. I told them I didn't know who they were and asked if they could email me something to confirm that they had my loan. But they said they couldn't give me any information until I gave them my personal info. So I did, and then they told me I was behind on two payments! I had no idea! And they were so mean about it too.

It took me forever to get into their website, and then they told me I had to call another number to set up automatic payments. I was on hold for so long! And then they said I had to fax or mail them a form to set it up! Who has a fax machine anymore? I don't! I asked if I could just email it to them, but they said no. So I had to set up a digital fax through my email and send it to them. And then I had to call them back and wait on hold again to tell them I sent it. And they said it would take them 3-5 days to review it! I wasted so much time on this!

I'm so mad that my loan got sold to this bank. They obviously don't care about their customers at all. They just want to make money off of us. I'm so frustrated that I had to spend my whole morning dealing with this instead of being at work. I hope no one else has to deal with this bank. They're the worst!

I recently opened an account with Fifth Third Bank (53.com) because of a promotion they were offering. However, my experience with this bank has been nothing short of a nightmare. I made an initial deposit using my debit card, which was an option in their system. However, when I contacted their customer support representative, they told me that it was not possible to make a deposit with a debit card. This was despite the fact that I had evidence showing that the money had been taken out of my associated account and that I had received confirmation of the deposit. The representative was completely clueless and unhelpful.

To make matters worse, I am now locked out of my account and cannot access it. I have tried using the "forgot login" button, but it does not work. I have called their 1-800 number multiple times, but have received no response. I have not received any emails, text alerts, or phone calls from the bank. The customer support representative I spoke to said that I would need to speak to an account specialist, but I am not sure if they even have any at this bank. The only one I know of works from 8am to 4pm EST, and the latest any of their support numbers answer is 6pm EST.

To add insult to injury, the missing deposit has now completed processing on my end, but I still have no account access and cannot answer my security questions. I cannot use the broken "forgot login" link, and there is no customer support available by phone, chat, or email. This is hands down the worst customer service I have ever received at a financial institution.

It is no surprise that Fifth Third Bank has a 1-star rating on Yelp and a 2-star rating on Trustpilot. I wish I had looked at their reviews before opening an account with them. It has been a complete waste of my time and energy. I cannot believe that they are now begging people to open new checking accounts for a $325 promo. It is a joke! They cannot even process a simple deposit.

I urge anyone considering depositing money with this bank to think twice. Look at all of their terrible reviews before making a decision. Fifth Third Bank has the lowest rating of any bank I have ever seen on Yelp, and it is about to go down even further because I am going to leave negative reviews on every reputable review site. #53Sucks #53BankWorstEver #53BadReviews #53Bank #FifthThirdBank

In mid-March 2020, we started the refinancing process with Fifth Third Bank in Cincinnati, Ohio. Chris B. was the Mortgage Loan Processor. From March until we closed on June 11, 2020, it was a challenging process. We informed Chris B. that we wanted the closing costs included in the loan, and he assured us it wouldn't be a problem. At some point, we were informed that our Debt to Income ratio was slightly off, and we needed to pay off a credit card with a balance of $2238 in order to proceed with closing. After some email correspondence, it was decided that the card would be paid off at closing. We received the Closing Disclosure on June 8, which showed that we needed to bring $2238.12 to pay off the credit card, with the remaining closing costs rolled into the mortgage. On June 10, I obtained a cashier's check for the required amount. On June 11, Chris B. called me to inform me that the amount we needed to bring had decreased to $1450 and asked if we could get a new cashier's check. Due to my work as a police officer, I couldn't leave to go to the bank before closing. Mr. Berger said the difference of $787 would be refunded to me by the title company. On June 11, we received an email from Mr. B. stating that we should bring a check for $2237 to closing, but only $1450 was needed. The title company would send a check for the difference. At closing, a woman came to our home and instructed us to sign the documents in blue ink without explaining their contents. I asked her about the check and refund, but she had no knowledge of it. She mentioned that she couldn't print a second copy as her ink cartridge had run out, so I requested her to email me the copies. Later that night, we received the email with the copies of the signed documents. After a few days, I checked the credit card that was supposed to be paid off and found that the balance hadn't changed. I contacted *** from the title company, who informed me that they had no record of paying off a credit card. She also mentioned that my refund of $700+ had been sent to me via ***. I emailed Mr. B. to inquire about it, and he apologized for the oversight and promised to resolve the issue. However, as of June 25, 2020, I still haven't received the refund or had my card paid off, and the bank hasn't provided a resolution. Today, I received an email from Chris Berger stating that we may need to reclose in order to pay off the credit card, as there was a miscommunication between the underwriter and the closing department. He assured me that I wouldn't have to pay for a second closing or bring more money. He explained that the $1450 we were supposed to bring didn't include the credit card payment, and we actually needed to bring $2200. I feel that this entire process has been mishandled. The bank is holding $2200 of our money, I still have to pay the credit card, and they haven't provided satisfactory answers. I am running out of time to seek recourse, as it has already been two weeks since we closed. I refuse to continue being pushed around by a bank that made a mistake and won't rectify it. I have numerous email exchanges with the bank, the Closing Disclosure, and the documents from the title company. Please assist me. Additionally, the bank has not paid the necessary taxes due on July 2nd, despite my two emails reminding them. I will not pay the late fee for that either.

I’ve never financially struggled so badly until I started banking with Fifth Third Bank! Around August 2019 my husbands employer alerted us that his estranged wife/ex business manager was accessing employee bank account information thru company cellphones. She was duplicating payroll checks and running them thru “hidden accounts”. She was also having child support payments taken from my husbands check and sending them to an account owned by her deceased father instead of the child support agency. My husbands employer went to all employees banks including ours, Fifth Third, to attempt to explain her fraudulent actions. Meanwhile we discovered the phone number and address on our online banking information had in fact been changes to hers at some point. We changed it back and alerted Fifth Third of the issue. Fifth Third told my husbands employer that my husband would just need to stop by and sign some papers to move forward with any recovery measures. When my husband attempted to do this the banker told him there were no such papers to sign. My husbands employer chose to file a claim with company insurance to reimburse employees then in turn the insurance company sued said estranged wife. That was fine but Fifth Third basically brushed off our fraud accusations. A few weeks later we got a notification by mail that the address on our account had been changed again. Fifth Third did flag this attempt and warn us so we weren’t completely satisfied but enough so to move on. In 2019 we paid nearly $4000 in overdraft fees. Mind you at our previous bank we went for a few solid years without ever overdrafting. I strongly feel that Fifth Third could singlehandedly break a person. When inquiring about some of the bogus overdrafts I was basically mocked and treated like I was beneath the agents. In November 2019 I made the unfortunate decision to open an early access account. At the end of December my husband was laid off. We had no direct deposits going in therefore our early access payment was not made causing our account to be over-drafted for the amount we owed. The account stayed overdrawn with overdraft fees piling on. My husband had unemployment payments deposited in our accounts which only slightly decreased the overdrafted amount..his first check from new employer almost covered the rest of the overdraft, and finally we got back in the positive with his second check. As you can imagine we were barely keeping our heads above water at that point. Fast forward to March 24th when our tax refund direct deposited into our fifth third account. Fifth third immediately deducted $1041 for the early access account charges. Mind you those charges were paid when our account was overdrawn for the amount. I called customer service and attempted to get a refund but was unable to do so. Fifth Third was advertising covid19 relief yet took a large amount of money out of our account for an early access account that had been settled and closed. In fact my statements reflected the zero balance owed for early access and offered a new credit limit before fully closing said early access account. We must be gluten for punishment because still... we continued banking with fifth third. Now, a few weeks later yet another unresolved issue. I had used the fifth third bill pay to set up a $500 payment to be sent to another bank for a loan payment. When I did this it gave me a delivery date of the following day at which time my account balance decreased $500 and in my transactions it said Fifth Third bank hold $500. It was only when the other bank contacted me did I check again and the scheduled payment date had been moved up to April 23, 2020. I had previously taken screenshots with my phone of the previous expected payment date and the transactions that showed the hold. In the mean time I would receive daily balance text updates from fifth third in which my balance still reflected the reflected the $500 already being taken. Even on Thursday the 23rd Ithe date the payment was scheduled to be made I had a text balance of $635.11. Under the impression that the $500 hold was paid towards my payment I paid a couple more bills then to my surprise on Friday I check my account to find my balance was -$438.11! I immediately start trying to figure out how and why knowing there was a major error somewhere and find that the “fifth third hold” for $500 is no longer showing up on my transactions. Luckily I had taken a screenshot before. We live in a rural area where cellphones service is sparse. I attempt to contact fifth third and kept dropping the call when I was on hold for 15-20 minutes. I again make the mistake of trusting in fifth third and think there’s no way this error won’t be caught and corrected so I let the matter rest for the night. I SHOULDVE KNOWN BETTER! Today I see my account has $24 available. This is because said scheduled payment has been returned unpaid!? Where did the $500 go that was deducted from my account in the first place? And why if said payment was scheduled for the 23rd did it not post to my account until the 24th? Even if the $500 hadn’t already previously been placed on hold and deducted I still had enough in my account the 23rd to cover the payment. Instead I was given an inaccurate balance and still somehow my payment is unpaid? I call customer service today which only caused me more turmoil... I ask to talk to a supervisor thinking I’d have better luck addressing the errors. Wrong! I explain myself at which time he tells me he doesn’t see the $500 hold on my transactions.! I explain that oddly enough I no longer see it either but I do in fact have screenshots to verify my claim. Again, the supervisor disagrees and talks to me in a condescending manner causing me to completely lose my cool like never before. Once I get myself pulled together and think he’s helping me he finally says are you there? I say yes. He says are you doing some research or something? I say no, I thought you were? He says “Nah, why would I be doing any research?” I’m still flabbergasted that this is how a Fifth Third agent handles their calls. We conclude the call by him telling me that “I don’t wanna listen so I just need to step inside a local branch.” Sure thing...I’ll do that during this pandemic in which we have stay at home orders! No problem! So here I am, at a loss. A family friend who happens to be an attorney advised me that he could build a case off of the fraud negligence. But honestly we don’t even want the trouble. I’d simply like to know why my $500 payment is showing returned? And my $1041 put back in my account!

Faith and third in Evansville they are rude on first Ave and don't care about their customers me and my father can't get are accounts unlocked I'm on his account pluss I have my own we went online and bought some things they said it was fraud razy we've had nothing but problem s with them it's a sorry [censored] bank if they are not unlocked by Tuesday were contacting are attorneys nothing but crap every month with them it's the worst in Evansville Mike masterson /larry masterson father and son

I deposited a $3200 check from my Old National Bank on Dec. 13 to 5/3 Bank. On Dec. 14 the check cleared from Old National (funds withdrawn), then 5/3 Bank locked my account. I then went to the Woodridge, Il. branch to see what was going on. We spoke to the fraud dept. and they said they were looking into it. That was on Dec. 14. It now is Dec. 20 and my account is still locked.

That money was for my mortgage, which has not been paid because of 5/3 Bank. I have no money, can not even buy food.

Both checks are in my name with same address on both, how can that be fraud?

In 2016 someone took a fraudulent mortgage out on mother's home she tried to get them to investigate and stop it I have a copy of the bogus contract with fake signatures her house was just about paid for and they took out a loan for more then the value of the house and no appraisal. Tried to get remedy but unfortunately she was on her death bed when she found out and we couldn't get any help from the trenton police. So they stole the mortgage money and the house. But I'm not done I'm going get you figured out because that was wrong took advantage of a dieing customer

We paid off our car on 10/18/2023 - I went to the branch on 10/19 to see if I could get a lien release letter to bring to DMV to get my title as I have a buyer for my car and I need to get my title. I was given a letter, but DMV will not accept the letter. I spoke to multiple people at 5/3 and they said that the process to release the lien with DMV takes 10 business days. How in today's electronic world does this take 10 business days? Once the loan is paid (money was electronically sent bank to bank) why would it take 10 business days to release the lien. This will hold us up from selling the vehicle to well over 2 weeks and will cause us to take time off to go to DMV to request a fast title release as it will take another 2 weeks and US Postal to get us our title.

In today's modern world, this should be a simple transaction. I will go back to the big Banks such as Chase/Bank of America who seem to be in the new century with modern technology.

The problem started on 10-22-23 at 3 PM I have called the phone number [protected] on that date but no one there to talk. Then today about 8:10 AM I got some one that was very nice but I could not under stand. Then I went by my branch , they said there was nothing they could do. They said I needed to call Disputes at [protected]. I could call the white House and talk to Joe Biden quicker. This is some of the sorriest service I have ever gotten. If you call this easy , I hope I never see what you call hard. Richard Skaggs [protected]

I made reservations at Davis Motel for 9-15-23 and 9-16-23. Applied to my credit card on 9-4-23 in amount of 174.64 and unknown fee of 19.99. Inadvertently my husband paid the bill at the office with his Visa. Bill from motel states 126.52. His credit bill stated 161.00. No problem there. However, I filed a complaint # C23093195379 on my master card with Fifth Third. My phone # [protected]

Thank you for your time and expertise.

They hold my insurance money due to house fire. Their process takes 17 days to get to me. So ive been waiting on check since june. I call weekly saying I havent got yet. Today they inform me it was cashed. So now it fraud and it was cashed 3 days after they wrote it so it never their building. Endorsement not even right. & they tell me nothing on it

Oh my God. I received a check from my home owner's insurance to replace my roof on 7/7/23 and that very day I priority mailed it to Fifth-third Bank ... attn: Draft Department as sadly the check was made out to me AND fifth-third bank. I had to call several times to get a proper address from someone whose first language was English. Many calls later, I was told that the latest I would receive my check back was August 7, 2023. After the mail ran Aug. 7th (of course no check) I called them AGAIN. My check was being held as there wasn't a contractor's worksheet or something. I explained that I had not separated the check from all 20 or so pages that had come with it and surely, they had everything that they needed. He calls to the 'upload department' and gets back on the phone with me ... and indeed they did have it and as it was their mistake, he would ask his supervisor if they could 'overnight' me my check. I'm so grateful ... premature. Another call: 'so sorry for the miscommunication - he wasn't aware of our mailing departments procedure...'. It's now August 10th ... another check of the UPS tracking number still shows label created. Another call ... oh it will go out today. It's noon. Just checked UPS website; label created. It's still in Ohio and not at all on its way to me in Arkansas.

Deposit of $68,000 from sale of property on July 31 in to checking rejected as funds not available but showing same next day on-line. Transferred deposit of $68,000 from checking to Equity account causing an overdraft problem. New deposit of $68,000 made August 4, 2023. I need to stop the original transfer from checking to Equity, but unable to do so. Local branch has no authority to intervene. Having to change auto pay accounts as I cannot access the $2,500 in our account to stop insufficient funds notice. Senior citizen needing help please.

I called on 8/3/23 it files a dispute and the rep that I spoke told me they were unable to file a dispute and told me to recontact the merchant again. But before calling I spoke with the merchant and wasn't able to get any assistance on a card transaction. The rep at 53 disputes had me provide all the information in regard to rep just to informed me that she still refuses to file the dispute on a merchant took a payment that was posted to account that was close that I didn't or was informed it was closed. The charge was for $267.82. I was never notified before processing a payment my capital on account was no longer active. I called the merchant capital one and they are not able to tell me where the payment went to.

Fifth Third Bank took double mortgage payments from my bank account from September 2022 to May 2023 despite weekly calls to report this and try to resolve the issue. They did not apply any of the funds they took then reported me as delinquent to the Credit bureau saying I had not paid my mortgage, when in fact I paid double the mortgage amount for 9 months! I spoke with countless agents and supervisors all who opened tickets and escalated them to the "back office" promising it was their error, they would resolve it and I would receive a call within 3 business days. Nothing has been resolved, overage funds in the amount of $24,537.77 have not been returned to me and no one has ever called me back or provided any update on the open ticket investigations.

I gotta say, I ain't too happy with Fifth Third Bank. Every month, I gotta call 'em up and spend a good two hours on the phone just to pay my dang auto loan bill. It's like they don't want my money or somethin'! I mean, I ain't never had to work so hard just to give someone my cash. It's ridiculous!

Honestly, I'd rather have someone light my face on fire and put it out with a wet brick than ever bank with these guys again. And that's sayin' somethin'! Unfortunately, my auto loan got passed around like a hot potato at a family reunion and these a-holes ended up with it. Ain't that just my luck?

So, if you're thinkin' about bankin' with Fifth Third Bank, I'd say avoid 'em like the plague. Trust me, you don't wanna deal with the headache of tryin' to pay your bills with these guys. Save yourself the trouble and go somewhere else.

I ain't gonna lie, I had a pretty bad experience with Fifth Third Bank. I was on vacation in London, minding my own business, when suddenly my account got put on hold. I was freaking out, man. I called up their customer service and they couldn't do anything for me over the phone. They just kept telling me to go to a local branch. But like, hello? I'm in London, not exactly easy to just pop over to a Fifth Third Bank branch. I explained this to them multiple times, but they just kept repeating the same thing. It was so frustrating.

Honestly, I'm so done with this bank. As soon as I get back home, I'm switching over to Chase. I don't need this kind of stress in my life. So if you're thinking about opening an account with Fifth Third Bank, do yourself a favor and stay away. Trust me, it's not worth it.

Fifth Third Bank is not good at all. I tried to get in touch with them many times, but nobody called me back. I left messages for different people, but still no response. It was a real pain to transfer money from 5/3 bank to another bank. It took me four whole weeks to get it done. The worst part is that nobody told me that I should use Firefox instead of Google. I had to find out the hard way. Also, there is a limit on how much money you can transfer each day and each month. Nobody told me that either.

Finally, I was able to speak to someone at the Mandarin branch. But guess what? She hung up on me! Can you believe that? I was so frustrated and angry. It's like customer service doesn't even exist at Fifth Third Bank. I would not recommend this bank to anyone. If you're looking for a good bank, go somewhere else. Don't waste your time with 5/3.

Deborah K.

This bank is the worst bank I've ever had to deal with. I wish they would sell my mortgage, but instead they keep harassing me and allowing me to make partial payments online. Then they tell me I'm past due, which is not true. They even forced me to get flood insurance when it wasn't required. They are the absolute worst. If you can, get out while you can and do not deal with them. Fifth Third, get your stuff together and be better for your customers. I hate you! I will leave this review everywhere I possibly can.