Family Dollar
reviews and complaints

As someone who values convenience and affordability, I recently explored Family Dollar for my household needs. The store offers a wide range of products, from groceries to personal care items, at budget-friendly prices. However, my experience was mixed. While I appreciated the variety and value, I encountered some challenges. The customer service was inconsistent, with reports of rude behavior and unhelpful staff. Some customers even faced difficulties with returns and exchanges, impacting their overall satisfaction. Despite these issues, there were positive mentions of helpful employees and well-organized stores. It seems that Family Dollar has room for improvement in ensuring a positive shopping experience for all customers.

The two lady workers went out of their way to help me, even running after me when I left to say they found what I was looking for, awesome! At a time when Famous burger places treat you like crap, just because you need some napkins that they did not put in your bag. Bravo to you two ladies, store at Las Vegas Blvd and Cheyenne

So tired of going to the hutchins texas store and them on there phone they don't get off there phone to even say thank you and don't have time from talking on phone are texting to even speak to the customer the breaking all phone policy if I need to go to a different store to get customer curiosity please let me know 972=338=0634

I had had a long day I work 10 to 12 hours a day I left my wallet on counter apparently, didn't realize until later after store had closed, went back the next morning Ellise had put it aside for me what a lifesaver everytime I visit store she is very busy but is happy to stop what she's doing and help tremendous asset to you're company, she is obviously trustworthy and considerate

Store *** Has friendly Employess starting with Manager. Everyone takes the time to help you. One especially is Crystal who went out of her way one day to try and pull up coupons on her phone when mine would not. I know excellent Customer Service as my last 10 years in Retail (Dollar Tree) was as a DM. Now retired for 5 Years
Thank You to Employees of *** in Reidsville N

I went to the Family dollar Atlantic Highlands Hwy 36. I was greeted by a lovely young lady named Natalie. She began to help me get a phone She went out of her way to help me She was courteous patient a day an overall joy She made my day. I rate her service a 10. Natalie is an excellent team member Family Dollar is blessed to have her on their team Thank you Natalie Sincerley, Dawn Blozen

I was in Store Number *** in LaBelle, Fl yesterday, and the cashier Cherita was so very helpful! She stepped from behind the counter and asked me if I needed assistance when I was looking for some medication for my grandson. She went above and beyond and deserves a raise! Please call the manager to this store location so that he/she can praise her for her assistance in making my shopping trip so pleasant! 1

I WENT TO STORE #*** AND I CANT TELL YOU HOW NICE AND CLEAN THE STORE IS. YOU CAN ACTUALLY WALK DOWN THE ISLES AND YOU CAN SEE WHAT IS THERE AND NOT. THEY STAY STOCKING THINGS. I PASS ANOTHER FAMILY DOLLAR JUST TO GO TO THAT ONE. THEY ALL WEAR MASKS AND THEY QUCIKLY CHECK YOU OUT WITH NO PROBLEMS. I KNOW THAT I WILL CONTIUNE TO GO TO THIS STORE THEN THE OTHER ONE THAT I PAST. KEEP UP THE GOOD WORK STORE-***!

I love my Family Dollar,however over the last few months I stopped going because I couldn't even get a basket down the isle,for the last few days I have been going everyday because the store is now cleaned up and the cashier Ashley is so pleasant to have a conversation with.She likes her job and takes pride in the way the store looks.Kudos to Ashley and please don't transfer her.She is making this Family Dollar a store again! I an known as the drink lady because every time I go in I offer the workers something to drink.Keep up the good work!

I went to Family Dollar on Quaker Road, Queensbury, NY on June 30th 2017... what a great atmosphere in that store. The manager is sooooo friendly and congenial. Greeted me with a "hello how are you today... is there anything I can help you with. " The store is clean and neat... just amazing. I have been in this store a couple of years ago and swore I would never go back but on June 30th I was looking for decorations for a party and did wonder into the store and ami glad I did. I was greeted, offered assistance, and I felt important to this Family Dollar. I will be returning to this store each week to shop for goods that I need as I looked through the store and saw many brand names of items that I use and combined with the friendlyness that I received this store will be a main stop for me on shopping days.

A few individuals were waiting outside the family dollar store at 195 mclean avenue in yonkers, ny. The website states that it will open at 8am. Many parents just dropped off their children at 815am at the school across the street from ths family dollar store. There were staff inside the family dollar store near the register but not one acknowledging the individuals waiting outside. Take note that there are various glass windows and yiu can see that there are people waiting outside. A gentleman waiting outside knocked in the window only to ask if they will be open today. One of the staff members literally screamed at him through the glass. He backed away into his car saying sorry. Earlier, he told the rest of us that he simply wanted to purchase pet food for his dog. I stayed near the door hoping to make eye contact with the store manager which I did. But not before getting a mean look from the screamer lady. I have spoken to the manager before and he was kind. However, he is meek and literally stood there as the screamer lady screamed at a potential customer this morning. Anyway, he came to the door and opened it. I asked him that I simply wanted to know if this location was going to be open at all today OR if it will stay closed for today. He told me that as of 8am that morning, they were having an "event" and were not going to open probably until after 12noon. By this time, almost all the individuals have walked away, it was almost 9am and it is freezing outside. To have waited almost an hour outside, our hands were literally numb. He was ever so kind. I did suggest that a sign, big and legible, should be put on the doorways, as there are two doorways. Also that the screamer be put in the back to do some work as she clearly can not work with people. This location gets ZERO stars for customer service. I came in for halloween as well with some kids to ask for candies with their candy bags. An employee said very rudely, "We dont do that here!". I stepped up to her and informed her that she didnt have to be so rude about it and could have simply told the kids that but in a nicer way. I onky come in to this location for whatever I REALLY need and leave out as soon as I can. I rarely, rarely go there. It is awful due to the customer service of the employees.

In 2022 the day before Easter my husband and I decided to stop at this location to get some items I needed to make my own Easter baskets. Was able to find some items cause the store is so unorganized. We were 3rd in line. No other employees in site and the employee called for assistance due to a declined transaction. An employee finally showed up to a empty register and asked if we was all set. I was unaware my husband told the 2 people behind us to go before us because he was being curtious cause we have 30 items. So I look over at him and say to my husband why peoe behind us going before us we been standing here before the line piled up. My husband told me what he did I said ok and turned ahead to stay in the line with the declined transaction. Tell me why the rude ratchet employee started yelling about she asked if we was all set and just yelling. Mind you I already knew she was a loud mouth cause exactly how she showed her $#*! is exactly what she looks like physically. Started saying how she don't give a $#*! about her job it's so many jobs and how I don't know who the $#*! she is. At this point from the time she opened her mouth I didn't even respond with words I said " ahhhlt ahhllttt ahhllttt ahhllttt. " She was livid talking about Im disrespecting her and she lied to the so called supervisor and said I was complaining about the line when I never complained I asked my husband a question. He answered me and isaid ok and turned around until this raging bull with a time ticking bomb started her show. I even told her she should have more self control of her emotions because its alot of people in line and she started saying how she dgaf. Whole time NOBODY was even speaking to her from jump. Covid cases on the rise so I keep a mask on she standing here with no mask trynna fight and the other employees were insigating a fight. This got to he the LBGTQ location there was 3 people with brush cuts and I ain't know if I had to address with u sir or mam. The supervisor didn't even ask the customer what happened she/he just sided with the lying $#*! employee. Anyways whole time I'm standing there with a smile in disbelief, no fear in my heart. I was relaxed waiting on her to run up and I was prepared to put the technics I've learned into place. Luckily she was all bark with no bite cause today I wouldn't be posting this I probably would have been in Monroe County jail cause I already had a store rag tail come in my hand ready to gouge her eye out when she attacked. She would have been trynna pick up her eyeball off the ground and I would have been in jail. Thank God for self control and protection cause she really tried to take me to a point of no return. This is the worst store in Monroe County and this isn't the first incident. So much happens a cops killed a man in there. Fiend just stand outside and beg. It's really terrible do not go to 715 West Main unless you Ready to risk it all. Employees don't care about the job or the customer service no nothing they work here to survive. UberEats pays my husband over 100 $ for three hours if delivering food. If people don't like thier job. Just quit and do something you love to do. It's 2022 so many options available than to work at a place you hate to work at. My husband and I just walked away and left with no items. It wasn't worth the wait or the experience.

I was an assistant manager at the Big Timber MT store. When i applied on indeed for the position of cashier it advertised $17.00 per hour which i never seen. It was like pulling teeth and i was made to take the assistant manager bump just to get $12.50 was there for a year and an employee mentioned to our manager about how anyone on shift had access to a till signed in someone elses numbers. When the employee says to the boss "what if someine gets in brandons till. Then brandons till ends up short." And was told "thats on him." So i went higher up the chain to resolve the issue. Of everyone on shift (not only managers) being able to access my till. I had left for a short while for a job where i the bump was closer to the $17 i originally applied for. Less than 24 hours after my last day i heard this was said "I hope brandon plans on bringing his store keys back so we dont have to go the legal route to get it back." Less than 24 hrs. The district manager had said she kept my position for me. This was cool because i ended up going back. To that position with the same 12.50 pay. A lady in town had threatened my life and when she came into the store. I refused to serve her and told her to leave and come back when i wasnt working. Then I went to the back room to get more product to shelve. The lady came back into the store entering the employee only area asked why. I said you know why. She gave me the finger and mouthed "$#*! you to me." Being quiet and subtle so the phone she had started recording me on didnt catch her voice. Although the camera would have caught her giving me the finger. I proudly said out loud to make sure this lady heard me say "$#*! you too" so after this the lady gets ahold of corporate sent the recording of me saying "$#*! you too." Along with a text sent to the lady's daughter. In the text i had said they knew why i told her (did not ask her) To leave. Which i would happily and proudly do again and again. With my finger held in her direction. My manager did have my back knowing the things i had been going through but was told that i had to serve them if they came in. Unless i got a restraining order. This lady had tried getting my schedule from another employee. So she could come in when i was on shift. Well she did come in again. And i made sure to serve anyone who was in line ahead of her. Then i walked out and DID NOT serve her. I had gotten ahold of another ASM and they came down and finished my shift. I was told the lady was gone before they made it to the store. Didnt come back. Because she was specifically coming in when I was there. The fact that i had my life threatened. Or how i said she could come back when i wasnt on shift was never mentioned in any way. And i was terminated for walking out. Which okay i walked out. Heres why i decided to post this. I heard the main store managers across the state were going to be made to clock in to record the time when they were in store working (48 hours a week REQUIRED for the managers.) And my manager walked out. The manager is working there still. Even though they walked out. I am pointing out facts. Not hating on the boss i had. The corporate chicken lollipops above my boss and above her boss made the final decisions. To have me terminated for refusing to serve someone who threatened my life. Because of walking out they just have double standards. And care about 1 person giving them $20 then the well being of an employee. (If i am wrong than my boss would have been fired for walking out as well)

On march 15, 2024 at approx. 10:30am I, Lillie craig entered the store. Be prepared to go to work. I usually complain about having to move boxes or carts to continue down the isle and do not forget the person stocking the freezer or shelfs, person may be on a ladder. I always complain because I have to work to spend my money. At this time navigate myself around three people and boxes. .No such thing as my space. Ms. Barbara said to me she apologizes, that the truck came in this morning and she was so tired. Ms Barbara and I went back and forth. I said it is always this way, she said no. Finally she said I will call the police and leave my store. I picked up paper towels, she stated you will not be able to buy. 0,k. The police should not be called for verbally voicing my opinion. I am 73 years of age with (27) yrs of working state prisons, been in same location (20) yrs, longer than the store has existed I think.

I went to my local Family Dollar in Marietta, OK I saw the lady employee standing outside smoking with another person, I went in and got my product, waited at the register for approximately 5 minutes then went to the door to leave I said "guess I'll have to go to the other one" and the lady employee said " Ok that is fine just leave". She also said " I am quitting anyways".

I spend about $500/mo at this store as it is located near my neighborhood. I'm 62 and a retired executive. The store workers here do not care about elders safety! I really don't even think they care about themselves as the consistently demonstrated subsistence modum of behavioral standards / etiquette are highly lacking. I can truthfully say this because several times I've complained about drugged out and up disrespectful aggressive customers. The managers on duty do nothing. I spoke directly to this a few minutes ago and this kid at the register simply turns into a total [censored] show. I REFUSE will not return to this location for even a roll of toilet paper and posting this same review on the neighbor site. It's either their drug dealers or their buddies but it certainly isn't the money represented to pay their salaries.

I bought a Amazon gift card, at the Gadsden Alabama store April 5,2023. When I get home there was no money on it. It said it had never been activate. I called the store and was told I had to bring it back, with some time, and they would see about it. I had eye surgery, and went blind in one eye for several months. Then has shoulder surgery and could not drive.

4-5-23

10:25:[protected]

961528

I bought a 2 L Sunkiss orange the price was $1.75 when I got you the cash register the price was $2.25 from the cashier which was the manager about the price of the Sunkiss and ask them to go and look at the price they sell, but I was informed that they were not going back there to look at the price because they weren’t going to change. It is 4901 West Belvidere. Baltimore, MD 31315.

I live in Concho, Arizona where we have a Family Dollar store that the community depends on as their main grocery store. The refrigerator cases have not been operational for several months now and a good amount of the community depends on them for frozen foods, milk, butter, cheese, etc. This is a very poor community and to not have access to milk, etc. for the children is deplorable. For some families this is there only way to get food for their family. Is there a reason why the refrigerator cases are not being repaired.

Hi my name is glenda padgett. I live in freeport fl. I have been frequenting the family dollar dollar tree here in freeport just to look and see what is going on. Nothing on the shelves. Empty shelves Christmas is still out. It’s a shame there is not enough people there to take care of stocking shelves. It is a shame. If you are not going to take care of your store by all means why did you even come here. It looks like you are failing your employees along with your customers.

Thanks for your time do better please shame on you.