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Factory Outlet Store
Factory Outlet Store Customer Service Phone, Email, Contacts

Factory Outlet Store
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1.5 126 Reviews

Factory Outlet Store Complaints Summary

17 Resolved
109 Unresolved
Our verdict: With Factory Outlet Store's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Factory Outlet Store reviews & complaints 126

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10:36 pm EDT
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Factory Outlet Store Apple watch

I recently returned an Apple Watch 6 that I had purchased as new. Sadly, the watch was absent of functionality upon opening the box. After contacting customer service, they issued me a return label, which I promptly used to send the watch back. However, I was unpleasantly surprised to receive only a partial refund of $200, despite my expectation of a full refund. As a consumer, I believe that this decision was worth reconsidering, especially since I had requested an exchange, which was unfortunately denied. I've made up my mind not to buy from factoryoutletstores as they are not trustworthy.

Desired outcome: Full refund

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1:49 pm EDT
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Factory Outlet Store Factory outlet otdda shop.19.98x2

I am wanting to get my money back for the purchase of the chairs l bought from Factory Outlet Otdda Shop $19.98 each. Please advise. [protected]@gmail.com
Thank-you for your help
Tina Fudge [protected]
When l tried to seek this purchase on my credit card l couldn't find the purchase at all, will wait for my statement to come and investigate this purchase. If you can help and advise, this would be greatly appreciated.

Desired outcome: Credit my credit card

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8:57 pm EDT
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Factory Outlet Store Company "Process(es)/Procedures/Practices

1 - Ordered a "new" transmitter (Dogtra) to replace my lost one on 11APR23 and received the order on 14APR23.

2 - The "new" transmitter was not in original packing and only placed into a manila bubble wrap envelope with a packing list.

3 - The "new" transmitter was defective upon receipt (the second/middle digit that indicates power levels did not work).

4 - Called FactoryOutletStore.com (FOS) to request a new transmitter and was told they could NOT send a new one until the old was received by them first. So... Due to THEIR error (shipping a questionably "new" item that didn't work correctly), I was now going to be forced to be without a transmitter until they get the old one back.

5 - I asked for them to ship new one while I kept the old one. Upon receipt of properly operating transmitter, I would return their defective one (in order to maintain training for my me and my dog). NOPE! Their "process" won't allow them to ship me a properly working item while I still kept the one they sent earlier, unless... I pay for a new one FIRST! In other words... I have to literally pay for their mistake.

6 - They had all my payment information (and could have charged me if I decided to keep the inoperative transmitter (Why I would do that, I have NO idea.) and they were going to send a return shipment label for the broken one (so they had the means to track the return)... NOPE!

7 - I went from the guy that answers the 800 number to "Scarlett" (that sounded more Hindi than American) in "escalations" to "Jane" (Scarlett's Hindi neighbor) and still got nowhere.

8 - Their business practices are simply wrong. If you ship someone a POS item, then you need to make it right. I will NEVER do business with these people and I cannot recommend them for ANYONE - unless you like getting screwed over.

Tip for consumers:

I truly have nothing good to say about the business practices of this company. They know they're wrong and only want your money.

Products used:

Dogtra 280C Transmitter

Desired outcome: Change "Process(es)" to support the customer.

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Is Factory Outlet Store legit?

Our verdict: Complaints Board's review suggests Factory Outlet Store is mostly legit with an 76% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 13% caution is advised. Before engaging with Factory Outlet Store, reviewing user feedback and how Factory Outlet Store addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Factory Outlet Store. Trust, but verify.

Factory Outlet Store earns 76% level of Trustworthiness

High Trust Suggestion: Factory Outlet Store evaluated with 76% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Factory Outlet Store. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Factoryoutletstore.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Factory Outlet Store have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Factory Outlet Store and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Factoryoutletstore.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Factory Outlet Store's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 13% of 0 complaints being resolved.
  • Factory Outlet Store protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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2:59 pm EDT

Factory Outlet Store TomTom refurb

Bought a refurb TomTom and it worked at first. After this outfit’s 90 day Warranty Period it would no longer acquire any satellites - won’t work. They refused to work with me at all - just referred me to the TomTom manufacturer - but of course they will only charge me to work on it as it was a refurb from these folks. I can understand their “right” to hide behind the strict observance of their warranty, but I won’t ever buy anything from them again and caution you: They won’t work with you at all about a defective product that shows up after their 90 day Warranty period. I can be strict too about where I spend my money.

Desired outcome: Refund - I had to buy another one for my summer trip

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12:12 pm EST
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Factory Outlet Store Cashier nasty harassment

Every time I go to shoprite store hammonton nj there is black lady short mop hair keeps looking and staring at Mr for no reason I didn't do anything what is her problem uncomfortable please resolve this problem crying very upset nasty will no go back poor service attitude problems

Desired outcome: Apologize or fired something done about rudeness

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10:21 am EST
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Factory Outlet Store Adjustable Dumbells

A few months ago i ordered two adjustable dumbbells online. I received (after 5 weeks) a cheap pair of sunglasses that worth maybe 1 Dollar, i directly contacted the company via email and they said sorry for the wrong shipment and promised me to send the product as soon as possible but i did not receive anything as promised, i sent another message to complain and they answered for the second and last time to tell me that i will receive it in 4 to 5 weeks and they now don't answer my messages !

Desired outcome: 49.98 $

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7:32 am EDT
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Factory Outlet Store Necklace

I ordered a necklace, but received a completely different necklace to what I ordered. I've been dealing with someone in the company through email, but have gotten no where. All they say is they can only give me a refund if I ship the item back to them. I have no problem doing so, but I will not spend another cent on this scam. And they apparently "don't have a label".

It's the 21st century. They can absolutely send me a label.

Plus, any "discounts" or partial refunds offered kept changing in percentage.

Apparently this company wants to be sued.

Desired outcome: Full refund

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5:41 pm EDT

Factory Outlet Store AT&T FactoryOutletStore 575 Underhill Blvd Unit 350 Syosset, NY 11791 Tel: [protected]

I, Dr. A. O. Shaw, Ph.D. purchase an ATT-CLP99486, ATT 4 Handset System with Answering, for a total cost of USD$174.79- Taxes, 3-year warranty. Order #: FOS9855892E, on 11/6/2019. Phones do not work. I called several times to Tel: [protected]. the people who answer the phone say, "we do not make the phones, call AT&T." Today, August 23, 2021 I called the following:
AT&T Tel: [protected], in the USA told to call. Tel: [protected] for Land Line Support. Mr. Jarvia Kedarnat in Columbia, South America asked about 50 questions and said he does not handle this, call Tel: [protected] a Non-Customer Department. Mr. Alex gave me: Tel: [protected], Tel: [protected], Tel: [protected]. None of these people that work for AT&T would respond to my concerns that I need a refund. The phones do not work.

Desired outcome: The Desired Option: e-mail: [protected]@verizon.net need a refund of USD$174.79, call Tel: [protected]. Thanks.

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6:23 pm EDT

Factory Outlet Store Suspicious/fraudulent website leading to refund and inappropriate customer care

This website is extremely suspicious and a series of events has lead to be believe it is a fraud/scam website POST having made a purchase.
I purchased a mattress from them on 8/2/2021. A few days later the suspicion arose when I received an email confirmation on the tracking of my purchase.
The Tracking number posted on the email never existed on the XPO Logisitics website they claim they use. The Factory Outlet Store Logo within the email took me to this website: https://iterable.com/?chid=4314&cid=506295
I went to the website and clicked on My Order Status, only to redirect me to the non-existing XPO Logistics tracking number. I then called Customer Service to initiate a refund. A representative named "Leo" stated that an email receipt will be sent in 48 hours with a refund being processed. I recorded the conversation for documentary purposes, because at this point I felt this was a fraud site. Nothing ever happened 48 hours later.
In order to be compliant with my credit card in Fraud Department, I called them again. Leo answered again. He was SO unprofessional, raising his voice at me, interrupting me and getting angry. I asked to provide me with his Last Name and/or Employee # to file a complaint and he said he could not provide this to me. I asked to escalate to a higher Tier and speak to a manager to get this resolved and he said transferring to speak to a manager is not possible. It was blatantly obvious, from the complete lack of customer service and ethics with him yelling at me, interrupting me every time to never let me finish my ideas and not provide information that other companies do so willingly gave me all the reasons that this is NOT a US based business. The US would NEVER, absolutely ever respond in the manner he did since companies understand the importance of customer rep training and how to handle a situation. I wanted to have it all recorded and when asked when I would get my refund. He stated 24 hours and, to confirm, I said "Ok, so is this by tomorrow at this time or by the end of the day shift", Leo responded "You do the math. I said 24 hours, you should know how to count!" This is NOT HOW US COMPANIES TREAT THIER EMPLOYEES. I called Fraud Department of my Credit Card and have everything documented and archived.

Desired outcome: A refund of my money and to SHUT DOWN this website.

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8:54 pm EDT

Factory Outlet Store Carpet cleaner

I ordered a mini carpet cleaner off Facebook for 80 dollars from some company call Sichuan chunbo Ltd co I can't send a dispute as the company can't be found I received some 10 dollar junk for cleaning a keyboard which I never ordered… why are these groups allowed on Facebook there should be rules before they are allowed to sell anything!

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2:13 am EST

Factory Outlet Store air fryer

i ordered a airfryer for $94 aus. and received a pair of earings worth no more than $5 i have sent them back through paypal
slight chance of getting money back

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11:55 am EDT
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Factory Outlet Store 11-in-1 toaster oven ordered. But got sent a pair of cheap sunglasses.

I ordered a 11-in-1 Toaster oven, order number: UEB 78630 on the 06/07/2021. I paid US $35.99. Through Paypal. But today 06/08/2021 received a pair of cheap sunglasses instead.
This was ordered from Seunglee Seunglee, Sichuan shuangliu huaanghe road 189 ChengDushi Sichuan 610200 China.
This company should be electronically removed from posting online sales of items never intended to be sent. They are just defrauding people out of their money and causing a lot of hurt in people. This should not be allowed to continue. Please if anyone can do something about this matter, will be a God send.

Desired outcome: Close down this fraudulent company and fine them heavily for it's fraudulent ways

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9:41 am EDT

Factory Outlet Store Transducer

Customer Service suggested the wrong product, I paid $75 for overnight and it took days. I then called a few days after receiving it to tell them I needed to return it and they never sent a label. When I followed up, they refused to take it back because it was a few days over the 30 days. They deserve a negative 5

Desired outcome: refund or even just a credit

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4:30 pm EDT

Factory Outlet Store 2 chicken coops

I paid $158.98 us dollars using paypal for two chicken coops. And the person that operate the account never got back to me and unsted block me from the facebook page. They send me a cheap neckles. I hope they stop scaming more people. Learn my lesson to never buy on facebook.FRAUD

Desired outcome: FRAUD

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2:51 pm EDT
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Factory Outlet Store Unwanted product

I ordered a planter, from an advert on Facebook, similar to the one in the attached advert. I paid $99.99 by Paypal.
"Order Received - Thanks a lot

Your order number is:08gardenian.shop2106121866"
I have received a Yes/No coin from Seunglee, ChengDuShi, Sichuan, China.
I have not ordered anything like this and do not want to be charged for it. I also want a full refund of the $99.99
This has also cost me 7 euro in customs charges.

Desired outcome: Payment of $99.99 via Paypal

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6:48 pm EDT

Factory Outlet Store I ordered a pool for $50 and I received a cheap pair of earrings my ears are not even piercers

It was supposed to be a 32 ft by 16 ft by 52" instead I received a pair of earrings that are not worth $2 I placed the order on 6/9/21 I have tracked everyday and said today it was delivered to my surprise when I opened mailbox I had a small package from them that would in no way contain a pool I am very upset I knew it was to good to be true it was only $50 but said it was cheap because it was a last year model

Desired outcome: I want my money back and they need to stop frauding people

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6:45 pm EDT

Factory Outlet Store Garmin GT41-TM Transducer

May 5, 2021 I ordered several items, and later received two shipments. First shipment was a brown envelope with two items, second shipment was a box only large enough for the Garmin 38 antenna I ordered. The packing slip in the second shipment said it should contain the Garmin 38 antenna and the Garmin GT41-TM transducer. I have emailed, called and had several online chat conversations and still no transducer. I will be placing a chargeback with my credit card company for the $300 and hope no one ever orders from FactoryOutletStore.com.

Desired outcome: Get my money back!

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12:28 pm EDT

Factory Outlet Store Return Policies

When purchasing items, they provide a notification that items may be returned within 30 days but do not make it clear that there will be a rediculous handlers fee on return even if the item remains unopened. I purchased a $2200 autopilot from them. After receiving the item I determined through the manufacturers website that it simply would not work appropriately with my boat. I then simply returned the item to the store, by Fed Ex, there requested provider. I was then charged a $400 handling fee. That is to me at least absolutely dishonest and inappropriate. I will never purchase another item from them because upon contacting several other stores they each stated that total refunds with no additional fees would be charged. The Stores I contacted were Amazon, Cabelas and Bass Pro Shops.

Desired outcome: I would like all or at least part of the restocking fee returned.

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10:35 am EDT

Factory Outlet Store Garmin charging cable

Do not do business with these people. I ordered a simple cable and they were very responsive to take my order and money. Two weeks later I cant get an answer on where it is.
Ordered 3/14 - still waiting on 3/24.
Fortunately it was only an $11 cable.
Told them to cancel the order and I will call my credit card company.

Desired outcome: Refund

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11:56 am EST

Factory Outlet Store Braun Razor

Hated the shave it gave. Returned it. No refund. They said it wasn't sent to them. Sent to address given. They claim that isn't the address I should have sent it to. Have no idea where it is now. Have tracking number with USPO and they say it was received. I used paypal and have logged a complaint there but as of now, no refund. I have no idea how to get my 311.31 cents back.

Desired outcome: refund

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Contact Factory Outlet Store customer service

Phone number

1800 816 0810

Website

www.factoryoutletstore.com

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