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EyeMasters Complaints & Reviews

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EyeMasters - Louisiana - misleading participating provider

Posted: 2012-08-23 by    LKFHGJ
Complaint Rating:  0 % with 0 votes
Do not expect to get your full benefits at Eyemasters if you are a Davis Vision member. Eyemasters does not carry Davis Vision Collection frames or contacts. To get your full benefits of "covered in full contacts or frames", you have to purchase Davis Vision collection frames or contacts. After spending alot of time on the phone with Davis Vision customer service, they finally were able to tell me the way I could get my covered in full contacts was to inform Eyemasters that they needed to call and order my contacts THROUGH Davis Vision. Eyemasters REFUSED to order from Davis, even though...
Complaint comments Comments Complaint country United States, Louisiana Complaint category Vision, Glasses, Lenses

EyeMasters - Texas, Pearland - Eyeglasses Film

Posted: 2012-06-14 by    KSH2
Complaint Rating:  100 % with 1 votes
Purchased eyeglasses and paid extra to have them sent off to apply some film that is supposed to help with night vision and glare. After a few months I could not keep them clean. It became an obsession purchasing all kinds of those glass cleaning clothes, and lens cleaning sprays, etc. After about a year called and asked if they could fix them and the attitude was glasses prescriptions are only good for a year and since it is past a year there is nothing that can be done. This is ridiculous with the price of glasses. My prescription has not changed, but I am forced to buy new lenses because of very...
Complaint comments Comments Complaint country United States, Texas, Pearland Complaint category Vision, Glasses, Lenses

EyeMasters - Texas, Plano - Substandard Lenses

Posted: 2011-11-13 by    Steve Mckenzie
Complaint Rating:  100 % with 1 votes
I ordered two pairs of eye glasses & the total cost was nearly $600. I ordered the glare-proof & scratch resistant lenses. It is impossible to keep the lenses clean!! Just barely touching them leaves fingerprint marks on them. Wiping them off with a tissue only makes the lenses get a film on them. Eyemaster's ought to be ashamed of their lenses product. I've been wearing glasses for over 30 years & have never experienced a problem like this with any of the lenses I've worn previously. I am very disappointed & feel like I was ripped off because I cannot believe with today's technology...
Complaint comments Comments Complaint country United States, Texas, Plano Complaint category Vision, Glasses, Lenses

EyeMasters - Ruined my glasses

Posted: 2011-09-25 by    Miladgiowa
Complaint Rating:  0 % with 0 votes
I purchased glass at another business in July, 2008 for close to $300. They were transition lenses and lined bifocals. I was with my husband in Eyemasters while he waited on two pair of glasses he had purchased and was talking to the man, who seemed to run the store, and asked what I could do to cut the glare. The lenses darkened properly, but didn't cut glare. He suggested tinting them, which he would do at no cost since we had just spent a considerable about of money there. He assured me he could put the glasses in a solution to remove the tint if I didn't like it.

Needless...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

EyeMasters - Poor service

Posted: 2011-07-05 by    Blind Dude
Complaint Rating:  0 % with 0 votes
The Ft Worth Eye Masters at Ridgemar Mall has completly gone to pot. Got a pair of glasses from a person that just did not want to be there. Poor attitude|. Ordered my glasses and was supposed to be called when they arrived". No call, had to call them, . When I picked them up they were not fitted, rather just handed to me/. The temple broke two weeks later and I had to pay $20".00 to get them replaced.. New type of warrenty???? The bifocals are way off and it's hard to see straight so I will have to go and get a new pair somplace else as they have lost a customer and his family?....
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

EyeMasters - Texas, Round Rock - Discrimination

Posted: 2011-05-23 by    RR Equality
Complaint Rating:  0 % with 0 votes
ALLEGED DISCRIMINATION (Race and Physically Challenged). One of our Equality Activists interacted with a white male employee with blue eyes who didn't want to help her. His name is unknown at this time. According to her, he DIDN'T treat her like a customer. In fact, she said "he acted like a complete jerk" and she made sure he knew how he was acting. To top off the BACKWARDS behavior, Alia Friar (Frier or Fryer) manager refused to service her without getting her side of what happened. She was only defending herself based upon that employee's behavior, which we can't...
Complaint comments Comments Complaint country United States, Texas, Round Rock Complaint category Vision, Glasses, Lenses

EyeMasters - Never going back to eyemasters!!

Posted: 2011-04-08 by    Tgupta
Complaint Rating:  100 % with 1 votes
Had I seen these reviews before, I might not have gone to EyeMasters in the first place. Ordered prescription glasses for my 10-year old and they said it'll take 2-weeks and they would call. Never received a call! Went there to pick the glasses. Only 2 customer service reps and were busy quieting down disgruntled customers. Waited for 90 mins and when my turn was to come, the customer service rep let somebody else jump in front of me. I was so pissed that I would have walked out if not for the urgently needed glasses for my son. Never experience more ridiculous service!

Walmart...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

EyeMasters - Try working there!

Posted: 2011-02-22 by    Willworkforfood
Complaint Rating:  50 % with 2 votes
In my reading of these comments, It is sad to admit this, but for the most part each one is true. Seriously folks . . . this is the world of retail PERIOD. In defense of the company; there are some consumers that shop at Eyemasters stores that have a sense of entitlement. The company has literally GIVEN thousands of dollars AWAY in free eye wear AND people also get to keep their eye wear. Bottom-line is that this is not a quality product for the value. The frames come from overseas and it cost the company virtually very little. . . best advice SHOP somewhere else....
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

EyeMasters - Rip off

Posted: 2011-02-21 by    Turner T
Complaint Rating:  0 % with 1 votes
Sadly I didn't see these posts prior to going to eye masters, had I, I wouldn't of even wasted my time. Purchased glasses with supposedly all the extras...waited 2 weeks to get them...not only could I not see through them they were the size of coke bottles. This is the only place I know that does not automatically use the poly carb lenses!?! I returned the glasses the following day and requested a refund, I had paid in cash and expected a cash refund.. this they could not do, why? Because they have no cash in their drawers. Perhaps if they were an honest and reputable company they would...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

EyeMasters - Poor customer service

Posted: 2011-02-03 by    Llride
Complaint Rating:  100 % with 1 votes
Purchased buy 1 get one free for myself and husband on Sep 27, 2010 Husbands lens became cloudy, due to reflective coating. Took back to store, Dec 10 and said they'd be ready Dec 24th. Got a call Jan 4, said they didnt know what went wrong, but another order was issued . Still laying in box at store, said a few more days, , NOT then said Jan 18th, NOT. Called store Jan 23, NOT, I told them to refund cost except for exam.The said mine were $296, which is 50% plus $39 exam, They'd refund $217 for his, because having trouble getting his transition lens.More damned excuses.I returned my glasses...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

EyeMasters - Texas, Austin - Refused to make lenses unless I take new exam

Posted: 2011-01-08 by    TEXAS HOTEL
Complaint Rating:  0 % with 1 votes
My last 3 pairs of glasses came from this Eyemasters at Lakeline Mall in Austin, TX. Two of the frames with flex frames have broken at the same place-the nose bridge-without cause & in a fairly short timeframe. The frames which broke were really comfortable & lightweight & while I will not buy another pair of those frames, that is not the issue. The issue is that the eyeglass frame is broken & I want to buy a new pair of glasses at my expense. My prescription, which they have on found & is on file, is more than 2 years old. Even though I have no problem with my lenses/ prescription, Eyemasters will...
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Vision, Glasses, Lenses

EyeMasters - Excessive fees

Posted:    Drako
Complaint Rating:  100 % with 1 votes
This place advertises a pair of glasses for $99 and second pair free. Of course I knew that meant a limited selection and single vision only. But how much more would it be to get bi-focals and sunglasses? Perhaps $200 tops? Apparently a lot more!. The sunglasses cost $349. They have cheap hinges without springs. They'll break soon enough. And then Ill have to shell out for the cost of new frames.

And I was forced to buy a $37 warranty after being told it was optional.

So, I think i was screwed on the cost of cheap sunglasses and a mandate to buy a warranty.
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

EyeMasters - Refuse to order lens

Posted:    MatD65
Complaint Rating:  0 % with 0 votes
My son ordered contact lens from EyeMasters in Katy, Texas in September. It is almost the end of January and he still does not have them. He can't see to do school work or drive. He lost his job because he couldn't get to work.

We have called and gone to Eyemasters in Katy several times. Every time we get another story. In November they said "They are on back order." In Early December they said "You paid the wrong price." Mid December they said "They weren't ordered." Today they said they didn't know what was wrong. When I went in...
Complaint comments Comments Complaint country United States Complaint category Vision, Glasses, Lenses

EyeMasters - Texas, Baytown - Bad Service

Posted:    ROY L
Complaint Rating:  100 % with 3 votes
I'VE BEEN BUYING GLASSES FROM EYEMASTERS FOR ABOUT 10 YEARS. I'VE HAD SOM PROBLEMS IN THE PAST BUT THE PROBLEMS HAVE ALWAYS BEEN WORKED OUT. NOT THIS TIME. ON 05/21/09 I WENT IN TO GET GLASSES. I PICKED OUT FRAMES AND LENSES TOTAL COST WAS $329.00. IN 10 DAYS I WENT TO PICK UP MY GLASSES. I WORE THEM FOR ABOUT TWO WEEKS BUT I WAS HAVING TROUBLE READING. I WENT BAK TO THE EYE DOCTOR AT EYEMASTERS AND HE SAID I HAD BEEN GIVEN THE WRONG SCRIPT AND HE CHAGED THE BIFOCALS TO HELP ME READ. TOOK THE NEW SCRIPT TO EYEMASTERS THEY AGREED TO REMAKE THE LENSES FOR FREE ACCORDING TO THEIR POLICY....
Complaint comments Comments Complaint country United States, Texas, Baytown Complaint category Vision, Glasses, Lenses

EyeMasters - Texas, Harlingen - Optical

Posted:    Mardin E Betty
Complaint Rating:  0 % with 0 votes
Purchased two pair of glasses on 3/19/2009 in the amount of 224.00.
by June 1st one paid had formed a gooy substance on the nose pad and not being able to clean the lens because of smeary goo. I switched to second pair and they did the same thing in less than three weeks. I called Texas because I was home in Il. 1400 miles away and they sent me some nose pieces that wouldn't work and a bottle of lens cleaner that wouldn't clean to goo off. I then took them to Memphis, Tn. while when on vacation and ask that my money be returned for a substandard product they flatly refused because...
Complaint comments Comments Complaint country United States, Texas, Harlingen Complaint category Vision, Glasses, Lenses

EyeMasters - Bad experience

Posted:    Valerie
Complaint Rating:  91 % with 11 votes
EyeMasters - www.eyemasters.com

On 2-18-2007 went to eyemasters for eye exam and new glasses. Took two hours to make them and when I went to try them on I told them something was wrong with them. That when I looked at a piece of paper the paper looked like it was short on top and longer on bottom. They said everything was ok I just had to get used to wearing them. I went back on 07-21-2007 and told them the same thing they did there little adjustment told me to go home and that I just needed to get used to them. I had my family and friends try them on they see the same thing I see...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

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