EyeMart Express
reviews and complaints

I purchased glasses at the Eye mart Express in San Marcos, Texas on April 14, 2023. After wearing them I begin to notice that it looks like the transitions tint that were put on was coming off and making it hard for me to see. The same thing had happened a year before in 2022 to Michael Kors glasses that I had purchased in San Marcos Eye Mart Express but the Manager that was there at the time happily changed them for me. So that is why I gave them another chance because that specific manager had helped me out and gave me another pair. Well, when I went in September 2023 and showed the manager my glasses and how the transitional tint was coming off the lens. he said that I had to pay $ 49.00 more dollars in order to get another pair. I was beyond. upset. Why should I have to pay for something that Eye Mart Express is responsible.

My family has faithfully purchased eyewear since you originally opened in Evansville, In and has continued since our return to WV. My complaint is that your advertisements or promotions never apply to my prescription. I currently see a promotion for using insurance with your company, but once again it will not apply due to my prescription. Will you please change this and make your glasses equitable for all customers. I pay around $400 per prescription with insurance and that is ridiculous.

In addition, it would be great for you all to offer frames that support thicker lenses, polishing lenses seem not to do the job.

Thanks,

I bought glasses from Eyemart Express in February. I bought the polycarbonate lens for $319.00 I asked for the scratch guard. It is the middle of May and both lenses have a cloud or haze from where they are scratched. I called the store and was told the lenses are scratch resistant and not scratch protective. So now I have to buy glasses again. I implore you not to buy your glasses from Eyemart Express. They are not a reputable company. The glasses were not done in one day. It took seven days before they were ready.

I purchased glasses on 05/06/2023. They came in on 05/13/2023. I took them in yesterday because the sharp point on the side of the glasses was having me to pull my hair out of the glasses, tearing the hair. This had been going on all day. When I went in the store, I was asked what was the problem? After telling the lady she told me she has similar glasses and they do not grab her hair. Granted she wears her hair pulled back in a ponytail. I should not have to do that, and I didn't ask for her advice. I gave her the glasses she told me to pick 2 different pair and I could get the adjustment returned or pay more depending on the cost. After looking 1 hour and returned with 2 pair she said I have to pay the difference. She thought that she could total both and give me that amount. The other girl told her that she could not do that. She was told that I had to get the exact amount of each pair. If she did not know what she was doing she should have said so. She wasted 2 hours of my time. I told her that I felt that the reason that I was returning the glasses was not my fault. I would have kept them if they were not cutting my hair. I could not find anything but she said I had to get something because I could not get a refund. They are rude and the no refund policy is a turn off. After going there and getting my glasses for the enter family since they have been opened, after I receive the 2 that I ordered in a week or so, I will not be going back.

On 01-17-2023 at approximately 4:45 pm I entered the Tuscaloosa, Al Eyemart Express to buy glasses, I had my prescription in hand, the associate was a very nice young man, I cannot recall his name but he did a very good job helping me thru the process, I made my decision and paid $65.95 for two pair of glasses, he set me up for pickup at 2:00 the following day, I returned on 01-08-2023 at 2:00 pm to pick up my two pair of glasses, the same young man greeted me and invited me to the desk, he set a box down with only one pair of glasses, I questioned him about the second pair and a lady got involved, I handed her my receipt which she kept and she went to a computer, she informed me that the young man had mistakenly rang up only one pair and that the price had changed and that I would have to pay an additional $22 to get the second pair, I told her that at the time of purchase I had questioned the young man about a price for only one pair and was told that a single pair would cost the same as two pair, the lady again told me that the price had changed and I would have to pay an additional $22, I told her that I was very dissatisfied and she said no more, as I left the store the young man told me that he was sorry for the mix up, I'm sure that the camera will support my story

I purchased a pair of glasses in September 2021 and recently went in to see about getting scratches removed from the lenses. I was told that there is no warranty on scratch resistant lenses and that scratch resistant is not scratch proof. I was not told this at the time I purchased the glasses. I was also advised I could purchase new lenses if I wished. I was also told that I should not be using lens cleaners on my glasses; that the scratches were from improper cleaning. None of this was told to me at the time I purchased my glasses. As for the fact that it is a little over a year since I purchased them I don't get my eyes checked every year because they don't change enough in a year to get them checked (per an eye doctor). I will not use Eyemart Express again and I will not recommend them to anyone.

Doctor didn’t ask us how stuff was looking. My husband has had lasik and should be on his file but both people we saw didn’t know what he was there for. Woman at desk was rude. They wouldn’t give me info I have received before to order my items online . Doctor was awful. We will not return and have been going for 15years. Worst service we have had there

Today (03 Nov2022, 15:05) at the Rapid City, SD office I tried to order a couple pairs of glasses. When I went in everyone seemed busy so I looked around and then sat down to wait my turn. After about three minutes one fellow walked in and was taken care of right away. about ten minutes later, three people walked in and were greeted and waited on. I have no problem waiting my turn and I understand that most businesses are short staffed. I was ignored and "passed over" and ended up walking out. I did call from the parking lot and asked for a number to call and complain and she did offer to see me but I was mad and decided to just drive away.

Not sure if anyone will care, but having been in a customer service business for most of my life I would want to know if my employees were this careless when a customer (who I spend a lot of money on attracting) walked in the door.

I went into Eyemart Express in Fargo, ND on the afternoon of August 31st, 2022 and talked to the General Manager about the transitions I purchased in May of this year.

I wore them for three months and I purchased the scratch resistence option and they were scratched so bad it caused headaches.

I have worn glasses all my life and have always cleaned them properly with a microfiber cloth.

On December 1 2021 I purchased my eye glasses from eye mart express in rock hill SC. It took a few days for them to call me to let me know they were ready. Customer service at eye mart express was good. I wore the glasses for about a week and returned to eye mart and talked with the sales person and explained to them that I could see better without the glasses. The sales person took the glasses and put them on a machine. Then he came back and said that they were the correct prescription and that it would take time to get use to them. I left the store and never returned! These are the worst glasses I have ever had in my life! The Progressive lens do not work at all! I will never recommend or shop at eye mart express ever! My name is Eugene Blackshear [protected] Stuart Dr Theodore Al 36582 I think the sales person should have done more my eye exam was done in the store! I’m pissed I don’t care about the price but I want what I pay for.

You have a woman that is working at your Glenway Ave location in Cincinnati that has violated my hippa rights. Stephanie Dehart is working for your business and she shared my personal information with a member of the public. I’m not sure how she would qualify being that she’s robbed people, prostituted. In 2022 she most recently took drugs into a prison to her child’s father while using her businesses identification badge claiming she was his counselor. River city correctional facility is the Ohio prison she was found to have broken multiple laws at. In 2012 she robbed her child’s father’s elderly grandmother but because she was on drugs - also charged multiple times, the grandmother (Gloria Pfalz) did not show up to court.

On May 2nd I went in to eyemart to.get my glasses prescription done.on the 14th I went to eyemart to.pickup my glasses everything was ok as I thought it was ok but June 4th I went back to eyemart to explain the glasses are good except there is glare on the lights and headlights are awful there blinding so I was rudely told I had a medical condition I just better got my glasses.i don't appreciate that your employ tells me I have a medical condition then in turns and gets customers involved I paid for the anti glare and there shouldn't be no glare I have bought my glasses from yall this was the third time but ima disable person don't have a vehicle to get over there so the money I paid for my glasses either fix the glasses or start a refund

I recently took a pair of new Persol eyeglass frames to the Eyemart Express location on Morse Rd. in Columbus Ohio to have progressive lenses installed in them. They expressed no reservations about placing my prescription in my own frames. They charged me $179.95 and they were ready in half an hour.

When I returned they handed me a laminated sheet of print to test my vision through the new lenses. I could tell immediately that I couldn't read through the bottom of the lenses. I could only read through them by lifting the glasses up several inches. I told the 4 employees there that the glasses were made incorrectly and I wanted my money back. They repeatedly said the glasses were perfect and even resorted to verbally attacking me personally. The manager refused to refund my money and told me to “take it up with corporate.”

I took the glasses to 2 local opticians who confirmed that the lenses had been cut 5-6 mm too low which renders them useless and I will have to pay someone else to remake them. I’ve worn progressive eyeglasses with polycarbonate lenses for decades without a problem and the frames are some of the highest quality you can buy. The frames are large and square and have plenty of room to accommodate my prescription.

Emails to [protected]@eyemartexpress remain unanswered.