Expedia.com reviews and complaints

Expedia displays THE poorest customer service ever! The representative tells you they will "escalate the call, BUT you will be told the same thing." Then what's the point?! You can't understand ANYTHING they say because they are in a whole other country! They place you on hold forever because they WANT you to hang up, so go to the bathroom and whatever else before you call them! Thank goodness for speaker phone! Oh, and yes, they will mysteriously hang up on you too. That's why you get names and write the corporate office! This is some bull! They outsource these jobs and we have to suffer the consequences for it!

They have the worst attitude and plus this new ad they have saying NO BOOKING FEES OR CANCELLATION FEES...a crock! I wanted to cancel one day on my itinerary due to a last minute change and they told me that it would cost me $99, which was the hotels policy and not theirs. BULL! I called the hotel and they laughed! They told me that this was NOT their policy, they give you 24 hours before your check in date to cancel. I called Ex-GREED-ia back and explained this to them and reminded them of what THEY had on their website and the rep had the nerve to tell me that the no cancel/booking fees only applied to their "standard" rooms. HELLOOOOO? ALL OF YOUR ROOMS ARE STANDARD! After being on hold for eternity they finally refunded my $298.00, made me cancel my entire itinerary which made me loose the discount rate AND my coupon! I went back in to re-book it and the price had changed!

So needless to say, I will be using Hotels.com from now on!

I also have the same exactly experience as yours. They put on hold forever!

My wife and I want to fly to Great Britain in October 2007. We wish to use a credit granted us for a flight in October 2006 which we canceled after we originally purchased a ticket on July 8, 2006. We are being told by Expedia.com that Virgin Atlantic will not allow them to grant this request even though Virgin Atlantic has a stated policy of “Force Majeure” (circumstances unusual and unforeseeable and beyond control) on its website, and Expedia.com representative stated they have an “extenuating circumstances” policy. To both Expedia.com and Virgin Atlantic I explained that I had sustained an injury that made me unable to fly in October 2006 and that I should qualify under these policies respectively. I was told by the Expedia.com representative, who talked to a Virgin Atlantic representative, that I must have declared the circumstance upon cancellation, and if I had done so that I would have been granted an extension that would have allowed me to use my credit for travel in October 2007. Since I was declaring the circumstance now in June 2007, Expedia.com told me that I was ineligible for an extension of time to use my credit. I explained that I received no notice that it was a requirement I must declare the circumstances upon cancellation. Virgin Atlantic does not have any notice on its website saying that in order to grant an extension circumstances must be declared upon cancellation. The Expedia.com representative could not answer me when I asked where on the Expedia.com website could I find the written notice telling me that circumstances must be declared upon cancellation. Expedia.com representative told me that I should have received terms and conditions on the tickets I purchased from them online. I told her that I had not. She then told me that the agent handling the cancellation should have informed me of this policy. I said that he had not. How would he know to ask or inform me of this specifically? What he did tell me was merely that the credit was “valid” until July 8, 2007 which was why I acted before July 8, 2007 to make my reservations again. He did not tell me that I must travel before July 8, 2007, and he did not inform me that I must declare any special circumstances to obtain an extension. The Expedia.com ticket says with regard to fare rules and restrictions: “We are sorry, we were not able to retrieve all the fare rules applicable to your itinerary... We have not received rules or restriction information for this flight.”

If I had been informed of these rules, or if I had access to them on the websites, or if they were explained in my ticket that would have constituted adequate notice. But I was not. Had it been communicated I would have declared my intent to travel in October 2007 and given the circumstances that supported my request.

This represents the results of 4 weeks of both phone calls and email communications to the airline. I'm out 1500 bucks and I can't wait to go to small claims court.

As things go I am holding the phone for the last 27 minutes with no resolution from Expedia ...

I wanted to advise everyone about my experience with Expedia who are nothing but a big fraud. They have cheated me and when I tried their customer support it was pathetic. I had to hold for more than 20 minutes without any resolution and they claim that they are the big daddy of travel industry. I think they are the ### daddy and no one should ever travel through them. My itinerary number was [protected] and they cancelled the booking voluntarily ( i am sure they must have sold the reservation to some one at a higher rate) and my wife have to wait for four hours. Their services are patheti and I will request everyone to check carefully before making any booking through expedia. Expedia sucks...

I tried to get a refund because of medical reasons. I followed the directions on the web page and faxed it to them. They sent it back saying it needs to be on a doctor prescribtion pad. Well I am in Germany and doctors dont have pads. I explained that to Expedia and they did not belive me. Then they told me to call the airline and there was no help there. Everyone I talked to wanted to book me a flight. Screw Expedia!

Customer service was horrible.

Booked an "all inclusive." Got to the hotel and it was *not* an all inclusive.

Spoke to customer service representative ("CSR") for nearly an hour. CSR claims I selected a package of airfare, hotel, transportation and would "include" the "hotel expense" of $50.00. The revised plan is now $720.00 more. I reasoned with the CSR that I had nothing in front of me (in the Carribean) to refute what he was saying, however, I disagreed with his position because, as the party that made the reservation I believed I had done everything properly.

I asked for a $200.00 cash credit to the resort to offset the additional $720.00 I was facing. CSR wnet to supervisor; answer: "A $100.00 credit towards my next Expedia.com trip." I tried to paint a picture of a consumer and a provider where, every once in a while there is a genuine issue of material fact, and that a resolution that demosnatrated a willingness to address that genuine issue would actually enhance the relationship long term. I re-stated my request for $200.00. No, I went through the whole thing again. The counter offer was $100.00 credit on next trip. I then explained that a $100.00 credit for my next trip was meaningless because this experience at "Getting to YES" was a failure. I told the CSR that if this was his best alternative to a negotiated agreement, his "company" not him ("George") had failed.

I thanked him for his efforts and concluded that I was not upset with him, I apologized if my tone with him was over bearing and wished him the best of luck. I was able to get a postal address and will send this concern to Expedia.com as well.

-mjs

I hate expedia they are some dumb ### ### ###ed dicks go out and die

Over 1/2 a dozen calls, 2 trips to the airport and LOADS of aggravation later I STILL can not get my paper tickets (which Expedia forced me to purchase) changed - even though I purchased flight insurance!

Expedia.com is THE WORST travel service I have ever dealt with! Their offshore (Phillipines) call center absolutely WOULD NOT help and also wouldn't transfer me to Atlanta (where I had to overnight back my tickets.)

DO NOT book any travel through these people- you WILL be sorry if you do!

Last year, I booked 6 British airways flights through Expedia on at a cost of £1859.00

A month later, I received an email from EasyJet informing me that they'd bought GBairways and the flights had been cancelled. I rang Expedia immediately to arrange a refund only to be told it may take over 3 months to get my £1859 back. This is not acceptable. As my contract is with Expedia, why did they not inform me of the cancellations? I don't think an email from a third party constitutes proper and appropriate notification.

I spoke to Claire at Expedia (who refused to provide her full name - because of 'security policy'), who gave me a case number and then informed me that I will never get a full refund because of 'Admin charges' incurred. What admin charges? I completed the booking on-line myself!

Having read various blogs on-line concerning Expedia's poor refund policy, I would have thought that Expedia would be keen to avoid excessive negative publicity. Meanwhile, I have a holiday booked in August for 6 people and Expedia have my £1859 intended to pay the cost of the flights.

expedia has the worst customer service possible. I booked flights through them and then needed to cancel. Two e-mails to cancel the itinerary were not acknowledged. Two phone calls meant I wasted two hours on hold. Frustrated, I just called the airline and they took care of my needs in 10 seconds AND they don't charge a fee. I learned my lesson. NO MORE EXPEDIA for me.

You ask why you have to wait for a refund from the airline - the answer is, because the airline has your money, not Expedia. You purchased the ticket THROUGH Expedia, not FROM Expedia. Expedia is similar to a clearing house -- they process the ticket request, and then the AIRLINE gets the money for the ticket. Expedia gets to keep the booking fee, no more. Ask anyone who has booked directly with an airline, then attempted to get a refund from them - they are notoriously slow! This is not the fault of Expedia or any other travel services web site. This is the result of how airline tickets are processed through the airlines, and ARC.

I purchased a flight for my brother to fly from Vermont to Wisconsin for a job interview. All confirmations I received stated the flight was on US Airways, turns out though when he went to check in it was United. It took the airport personnel so long to figure that out that he missed his flight. After a combined 2.5 hours on the phone with 800-EXPEDIA in India we finally got him a new flight, several hours later and he made it in very late the night before his early AM interview. Everyone we talked to tried to charge us expensive fees to get him on another flight after he missed his first one due to their error. I asked for someone to call me back by the end of business or by the end of the next day at the latest to hear about a resolution, and of course no one called. When I called back I had to talk with 3 people, one of whom basically told me I couldn't read. She had a different confirmation than I had, her version clearly stated the flight would be on United, but I never received that confirmation. If I had life would have been good! I finally spoke with a manager who credited me a $100 but didn't resolve the issue. She stated that it was my responsibility to log-in to my account and print out the itinerary from there. So why do they send an email confirmation that says print this and take it with you?! And how could my brother log-in to my account and print a confirmation? Ridiculous. Everyone there I spoke with treated me very rudely, their attitude was like I didn't matter and that I was bothering them when they made a mistake and wouldn't own up to it. Expedia Promise (http://www.expedia.com/daily/highlights/Expedia-Promise/default.asp?CCheck=1) my ###! I will never use Expedia again, you cannot trust their information to be accurate, please pass this on to save others the frustration and humiliation my family and I experienced.

Karen muy capaz y muy amable en la con versacion y atencion al Cliente

Todo muy Bien Muchas Gracias

Luggage was included in the price listed. But when the offer had been paid for the company suddenly refused that the offered price was including luggage.

The confirmartion is [protected]

Hotel does not dispute refund is due but yet to receive refund from Expedia.

I need to get email confrimation that this refund has been processed

I found a very nice offer of Dollar Rental Car through Expedia. But in the end, I was charged more than $100 from the original quote of Expedia. Expedia's original offer does not include everything. It is much better to book a rental car directly at rental car companies.

i original reserve a flight with 2 stops and then they sent me an email that one of the flights changed which caused a 27 hours layover and I tried so many times with them to change the flight since its their problem but they keep saying i have to wait for 72 hours and never got a response even after the 72 hours passed

My sister paid for two United airlines ticket when she only ordered one, and got absolutely no help. The ticket was on sale for $79, but not much of a sale when you have to pay for it twice.

I accidently made a reservation at the Amhurst Wandlyn Inn in Nova Scotia Canada . The date is for October 15th and it should be for September 1st. Will you kindly change the date. If you don't have a room available for September 1st please cancel my reservation .

Thanks in advance

Stayed at grand Dakota best Western

532 15th st

Dickinson nd

Elevator wasn't working

Light bulbs were missing and what was left was very low wattage

Very poor lighting

Breakfast was powered eggs, syrup no pancakes, dried up sausage weak coffee

Mold in bathtub peeling wallpaper

I asked for a manager. They couldn't provide one.

Horrible company that will take your money and change your reservation dates and then not give you money back when its their fault.

I called immediately after I made my reservations and they sent me my confirmation email. I saw the dates were wrong.

They said their was a no cancellation or changes.