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My wife and son went to Ireland on vacation, she booked a car rental with EUROPCAR through the ORBITZ website. When it was booked it stated that CDW (Collision Damage Waiver) was included in the price. When she got there to pick up the car they said that the CDW was not included and she could...

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My partner and I hired a car with Europcar which was collected from and returned to Bergerac airport. Upon returning to the UK we noticed that we had been charged an extra £179.98! -- a complete surprise to both of us as we had returned the car as we had found it, with a full tank and...

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Having booked through Travelocity, we picked up our rental car from Copenhagen and dropped it off at Frankfurt airport 3 days later. Europcar helped themselves to 2 extra days rental fee and insurance charges, which amounted to nearly $400 U.S. They sent us an invoice claiming that we had...

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Last month I made a booking with Europcar to hire a car. The following day I contacted them again to change the pickup point. I was informed that in order to do this they would have to cancel the original booking, refund my fee, make another booking and take another fee.

When...

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My recent experience with this car rental company...

I have booked & used the car over the weekend 6-9 March 2009 in Brisbane . I have picked it up at the airport on Friday 6 March '09 and was given a condition report which had a couple of scratches mentioned in the Existing...

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I rented a car from Europcar at Heathrow when I was in UK recently for my mother's funeral. I had prepaid using a voucher from AutoEurope. The price was very reasonable (CAD$178 for seven days rental).

I returned the car and it was checked in by the Europcar agent who said...

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Europcar at the Florence airport recently provided me with a defective vehicle that was in need of maintenance. When I returned the vehicle three hours after renting it, the sales woman became hostile and rude, and told me that I do not know how to drive, and that I damaged their car. They did...

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On arrival in Fontainebleau, France in June we proceeded to the Europcar office to collect our vehicle. This had been arranged via an internet booking direct with Europcar. The booking confirmation clearly stated that the car would be available at 3pm on the Saturday and also listed the opening...

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Europcar overcharge UK residents to rent cars in Spain!! DO NOT USE.

Excerpt below:

Dear Mr xxxxx,

As Jenny mentioned in her email below, the rates are different according on the "source market", meaning the resident country, even if the...

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After renting a car from Europcar for a week in May the car stalled on the next to the last day. We tried for 5 hours to talk to somebody in the roadside assistance department. We were continually hung up on or put on hold. Finally at 1 a.m. a tow truck picked us up. When we got to the tow truck...