E*Trade Financial
reviews and complaints

E*Trade placed a restriction on my account because I did not meet newly imposed US residency requirements. I have been trying to transfer my assets away from E*Trade since August 2023 but not making any progress.

Transfer request has been submitted numerous times to E*Trade, the last submission was on 15 February 2024 - E*trade never acknowledged receipt of the transfer request that was submitted on 15 February

Every time E*trade rejects the transfer request, it is for a different reason and I only find out when I send a follow-up message. The last rejection notice came today 20 February after I sent a follow up message this morning.

I have made numerous calls to customer service on this matter and still not able to bring to a close.

E*Trade seems reluctant to ever put in writing why the transfer request is rejected. Changing the reason for rejection every time raises questions about the quality of E*trae agents responsible to processing these request.

Etrade, now Morgan Stanley, has changed the rules for accessing my account. Without notice, they now require the use of a cell-phone to access my account. This forces me to purchase a cell-phone, which I do not want to use. I have had access to my account for 10 years...all the sudden I am locked out because my home phone is land-line (not cell). They refuse to resolve the issue, after many attempts and complaints. I have filed complaints to BBB, Attorneys' General of Colorado and New Jersey...and will continue to file complaints until they allow me to access account (or close account).

I logged into ETrade today to check my Portfolio. Everything was gone! Said that I had sold all stock last week. I have invested in 5 different accounts and all sold. I called ETrade and was connected to 3 different people who spoke horrible English only to be told that they took my money and closed my accounts for maintenance fees! So Etrade can now steal our money and leave us with $0? How is this legal or possible?

For two months Was trying to transfer my stocks from ETrade to my local broker in Denmark, with no result! It should normally take max. 5 business days! Every time I call, first they tell me to wait a few more days and then come up with a new excuse of my request being rejected and ask me to submit a new re quest! Al ready Terrible customer service an d no help to receive. I had to in volve EN VERRA CAP ITAL. IO, a cyber security firm with experience with is sues like this and they were able to recoup my money. I’m grateful and will never use e trade

I advise everyone to take all evidence to them, they’ll save you from the clutches of e*trade

For two months,I tries to transfer my stocks from WTrade to my local broker with no result!

It should normally take 5 business days max,but everytime I called,they kept telling me to wait a few days more,and then come up with a new excuse of my request being rejected and asking to submit a new request.

It just seemed like they were deliberately trying to sabotage my effort to get my stocks and were simply just looking for a way to siphon.

When I initially came online to check reviews I saw that it was a common issue and I had to seek alternative help from one of the cybersecurity firms I had seen their ads, I reached out to them and to my amazement, they dealt with the issus swiftly and got my funds out.

Considering how rampant this situation is. I have decided to share their info in the image I'll attach to my review because complaintsboard won't let it fly if I put if here publicly.

I wish everyone good luck!

Since early August I have been requesting my rollover IRA account be transferred to my Navy Federal Credit Union traditional IRA. I have been calling almost weekly, the representatives have been assuring me all paperwork is in order, but the transfer department is refusing to process the request. This is going on almost 4 months and I need my funds transferred.

Kathleen Burton

kathy.[protected]@gmail.com

DOB 4.28.1952

I've traded 20 yrs in box positions was 18000 green this year I called before name change to see if box positions was gonna change told no well now last week I had 2480 avaliable daytrade and they sold out box positions no call no reach out say we need do anything different I called talked to supervisor said it's because they can now I'm 48500 red plus 18000 loss this yr cost me66000 loss still never got any call from them and as a box they let it go on my margin expense was a lot bank made money I made money I think the finron need check into this I could see if I had a call but no just a banker didn't under stand how I was doing it how they can sell u out and not b in a call is redocous bad practice on whoever took over etrade. Clifford laymon

I had an account with Etrade and my account was hacked and I lost all of my money more than $100,000 that I received from my life saving settlements. I reported the matter to Etrade they requested me to file FBi and a police report, I complied and file the FBI and the police. Etrade denied my case and give me no explanation why they denied the case. I am requesting help to get all my money back because Etrade promised the investors that unauthorized charges are not the responsibilities of the investors.

I sign an authorization paper for a transference of my ira account from e*trade to another bank, a month ago, I called 2 weeks ago, was told the transfer will be done last week. I check my account today; still the transference is not executed, still in process.

And worst today I was told will take 3 weeks. They just sitting holding my money as long as they can. I have transferred money and iras accounts for many years with different banks, and took a few days. This is an abuse.

August 3/2023

New Level of Incompetence

I have been a loyal customer of ETrade for thirteen years. About three weeks ago I attempted to log into my account.A verification code was needed. The phone number given which would receive the code accepts voice, but not codes. I wasted about four hour with support to try to log in. At that time I was required to upload an ID document and a statement with the date and confirming who I was. I wonder if it occurred to ETrade that not all customers log in via a cell phone.Do they realize that some customers log in via PC's and other types of computers? This four hour nightmare was primarily caused by the support person not making it clear that a photo needed to be taken via a camera on my PC and that photo of my statement needed to be uploaded with my ID document (in this case my driver license). I finally got accessed to my account, but when I tried to log in on a later date the same nonsense occurred. On the previous successful login I included my cell phone which can receive codes. On this next login attempt I was not allowed to use my cell phone to receive the verification code. I have verified myself at other sites by (1) receiving a voice code on my phone, (2) receiving a code on my cell phone, and (3) receiving a code via email. The numbskulls who put the new verification method in place do not allow me to use any one of the three methods I've used with other login sites. For the most part, the support people did their best to get me logged in. Consider the enormous waste of customer support efforts that should not have occurred. You are pathetic, ETrade.

E*Trade estates department has asked me for the same document repeatedly. I send it to them and they do not follow up. They have transferred 2 IRA accounts to my name and account but continue to drag their heals regarding the Individual account. They have all the documents they asked for but have not transferred the account and it has been 7 months. Their customer service rep Esther has hung up on me two times during a phone call. I get no follow up. The original case manager either quit or was fired and no one informed me. The new case manager has never contacted me. I am helpless and they have my money. I am the beneficiary and executor.

Hello, Etrade went onto a two-factor authorization, except that you need a cell phone in order for them to text you a code which is all fine except I don't have a cellphone and when you click on an alternative method, it doesn't work. I have emailed them a few times now but to no avail. They should not have introduced a new system unless they had everything sorted. It has been a week now and I can't get into my accounts.

I got a cell message that there was a $1.15 charge by Amazon on my

E* Trade debit card...the computer voice asked if I recognized the charge...I went to my account online and did not see a $1.15 charge so I said "no" by pressing 3. immediately the voice said "your card had been canceled".

I called etrade.

I was informed that they would issue a new card but not to where I live which is in Mexico.

First complaint: that computer voice should have said, if you don't recognize the charge, please call etrade to investigate my account...

Next Complaint: Capital One sent me a card by a delivery service a couple of years ago. But, Morgan Stanley Global Bank with a facility in Mexico City and many many cities outside the USA! The fellow I spoke with told me there was No one I could talk to about this because his manager said they would not mail a card out of the USA...period.

hello,

last week on Friday June 2nd, 2023 around 10 am, I contacted your customer service and was represented by Jackson Pingree, who was terribly unhelpful. He responded once to me, told me to explain my concerns or questions and never responded again.

I'd like to state that I am limited to my communications as a deaf individual and am unable to communicate via telephone, so when he refused to return a single message back to me, it was very disappointing, and I still feel like my situation was not resolved.

Is this the type of accessibility I should expect? This is not very inclusive at all, and I am highly disappointed in your service representative.

My brokerage account ends in 8454, my name is Jeremy Ford, you can contact me at [protected]@gmail.com and I will be expecting a response in some form about this.

I moved to a new location last year at which time I changed my personal information with E*Trade. I have since had issues with them still sending my emails to the previous email address, which took some phone calls to resolve. Now recently I received a letter stating I had changed my personal information on one of my accounts, with an old address that is a year old. I called E*Trade to try and resolve and the representative stated that this was normal. I continued to voiced my concerns about my account as I had not made any changes and also my concerns about them using an old address. He was not able to help and actually told me I need to close down my accounts to resolve this issue. I then asked to speak to a supervisor which I was put on hold for over an hour at which time I hung up. I plan on reporting this as it is apparent they are not handling my private information correctly.

I have been trying to transfer my retirement account from etrade to my new financial advisor for just over two months now ( 3/6 ) I had other accounts with Ameritrade and Vanguard that took just two weeks to transfer. Etrade keeps throwing obstacles in the way for this transfer to happen. I have been calling them and resubmitting the transfer form often the past 30 days or so . My financial advisor says they always have this problem with Etrade. I am so pissed with Etrade right now. What can I do?

I opened an account a checking account with ETrade. They required me to call in to account services a few times to verify and send in documents. This is after the account was open and the funds had been held for the amount allowed by federal laws. I provide all requested items and after calling in a third time they informed me that by online access had been terminated and now that I can't submit documents online that have to go and do additional steps to submit the same documents. ETrade has never sent me or informed me in writing or via text a reason that the documents need to be resubmitted, what the issue was with the ones I originally submitted and what if anything would further be required to get my restriction lifted and allow me access to cleared funds.