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eSmart tax - Incorrectly completing form

Posted:    Mad injured spouse
Complaint Rating:  100 % with 2 votes
I have used eSmart tax online prepartion which is part of Liberty Tax for several years.My husband has an obligation that we do not share so each year I file an injured spouse form. This was the first year that the tax service allowed the form to be sent electronically. Despite answering the questions on who is the injured spouse, etc., the system incorrectly completed the form. Not only did they put my husband as the injured spouse, they gave all of my income to him as well. As a result the IRS sent our entire refund to his obligation. In addition, the IRS notified me that the tax system didn't...
Complaint comments Comments Complaint country United States Complaint category Tax Services

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