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Emery Cat Complaints & Reviews

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Emery Cat - I got scammed through their marketing ploy

Posted: 2011-08-11 by    Sitane
Complaint Rating:  100 % with 1 votes
I got scammed through their marketing ploy as several other people have mentioned. When I called their customer service number and actually got someone to talk to me, they were unable to find my order even though I got their e-mail order confirmation within minutes of placing the order that I didn’t intend to do. The way their website is set up you place the order before you confirm that the order is correct. There are no back buttons in order to change your order or correct any information regarding it. I was asked to call back in a couple of hours when my order should come up in their system....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Emery Cat - Pennsylvania - Does NOT work - sharpens claws

Posted: 2011-03-25 by    sophieking
Complaint Rating:  0 % with 0 votes
I purchased the Emery Cat at one of those stores that sells "As Seen on TV" products. I paid $19.95 for one. I thought I was ripping myself off because I could have gotten 2 for the same price online or by calling the number listed in the TV ad. I am SO glad I didn't make that mistake after reading these reviews. THANK YOU to all of you for providing this valuable information on this scam. Now MY complaint is that my cat has used the Emery Cat every day for over 3 months & her claws are sharper than ever! It does NOT work as an emery "board". I even tried clipping her claws...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Pets & Animals

Emery Cat - Connecticut - emery cat is scam

Posted:    keity20
Complaint Rating:  100 % with 1 votes
don't buy it! It's poor quality and bad sales. It will overcharge you first, cannot cancel it, and even they will sale non slip base. It's awful company. Not only me, many people had same situation. Be careful...
Complaint comments Comments Complaint country United States, Connecticut Complaint category Pets & Animals

Emery Cat - Customer Service

Posted:    Dale Knepp
Complaint Rating:  100 % with 2 votes
Add one more complaint for this company. I got scammed through their marketing ploy as several other people have mentioned. When I called their customer service number and actually got someone to talk to me, they were unable to find my order even though I got their e-mail order confirmation within minutes of placing the order that I didn't intend to do. The way their website is set up you place the order before you comfirm that the order is correct. There are no back buttons in order to change your order or correct any information regarding it. I was asked to call back in a couple of hours...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Emery Cat - Massachusetts, Hopkinton - Cat developed Eye Problems

Posted:    Soleluna
Complaint Rating:  100 % with 6 votes
Not only does the Emery Cat not file down cats nails, the fine granules that come off when the cat scratches is harmful to your cat. I've had to take my cat into the vet for an swollen and inflamed inner eye lid. He's an indoor cat so the likelihood of him getting this condition is slim. While rubbing the Emery Cat, I noticed these fine sand granules rubbing off onto my finger...I'm sure this is what irritated my cat's eye. It's now in the trash bin!...
Complaint comments Comments Complaint country United States, Massachusetts, Hopkinton Complaint category Pets & Animals

Emery Cat - Connecticut - Swindlers

Posted:    Ivebeenswindled
Complaint Rating:  100 % with 12 votes
Don't go online to buy this.
Swindle is the correct word for this company.
I went online to order an Emery Cat for $19.99 and ended up being charged $93.64.
When I called to cancel, they gave me the run around.
Don't go online to buy this. Wait until it comes to the stores....
Complaint comments Comments Complaint country United States, Connecticut Complaint category Pets & Animals

Emery Cat - Vermont, Castleton - s&H

Posted:    leah1956
Complaint Rating:  100 % with 7 votes
On Friday March 25 I ordered the Emery Cat board and accidently hit a#ordered (2), when I got to the billing I realized what I had done and the s&h was $31 with a total order if over $90. I telephoned the company and was told they couldn't help me until Monday. So Monday I telephoned and spoke to a Todd and he informed me there was nothing I could do as the order had already been shipped by FEDEX and the only thing I could do is send it back when I receive it minus the shipping and handling, So if I send it back I am still out $31....
Complaint comments Comments Complaint country United States, Vermont, Castleton Complaint category Products & Services

Emery Cat - unethical practices

Posted:    sandwalker
Complaint Rating:  100 % with 11 votes
I have just spent the last 4 days trying to get out of a purchase my Mom made . Like every other complaint here, all she wanted was one cat board and ended up with a bill of $86.47. My emails were returned as not answered. When I phoned the "customer satisfaction" line they could not find my Mom's order ( surprised?) even though it had been 4 days she said the order had not yet arrived. My last shot was to call
AllStar 1-866-430-8155 and the lovely woman there cancelled my order in seconds. Lesson of the day, don't give up, keep phoning.
What goes around comes...
Complaint comments Comments Complaint country Canada Complaint category Pets & Animals

Emery Cat - Better Business Breau Rates an F

Posted:    catscratch
Complaint Rating:  100 % with 10 votes
Beware - Better Business Breau Rates Emery Cat an "F" in rating complaints....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Emery Cat - Michigan, Petoskey - over charged and didn't get the two refill boards

Posted:    Fback
Complaint Rating:  89 % with 9 votes
I ordered the buy one ($19.95) get the second for S&H of $7.95. I also order the two replacement pads for $9.95 + $7.95 S&H. They charged my card $45.95 and I have not received the replacement pads. This company should have to answer to their bad business practices. I'm going to the BBB website next!...
Complaint comments Comments Complaint country United States, Michigan, Petoskey Complaint category Online Scams

Emery Cat - Colorado, Aurora - does not wear down claws

Posted:    Geraald Marques
Complaint Rating:  100 % with 6 votes
I ordered this product as it claimed it would basiclly file down the claws on my cat but it has just done the opposite. I can't keep the claws trimmed from the sharpness. I believe the claim they say is not true.I am very unhappy with this product. Attempting to contacte them is next to impossible....
Complaint comments Comments Complaint country United States, Colorado, Aurora Complaint category Scam & Fake Checks

Emery Cat - California, Oakland - false advertising/overcharge/scam!!!

Posted:    xtra schneider
Complaint Rating:  100 % with 9 votes
i want to echo what everyone else is saying----advertising said that no-slip base was included---only after i entered the no-escape-from ordering form (which does not show any subtotals while ordering so you don't know what's wrong until it's too late) that they said it was $10 extra for the base. other shady things as well--including i called the phone number listed as their contact, and it was an invalid number!-i opted to cancel my ATM/credit card in order to cancel the order----didn't want to take any chances with a truly shady operation!!! and it's TOO BAD because the...
Complaint comments Comments Complaint country United States, California, Oakland Complaint category Pets & Animals

Emery Cat - Missing Shipment

Posted:    Chelsea78
Complaint Rating:  100 % with 2 votes
I have too fallen for the BOGO Emery Cat. I placed my order and only wanted one emery cat, not two. I didn't want to pay the extra shipping and handling fee. I was not given the option not to get the 'free' one. I placed my order anyway and I still don't know where my order is. Emery Cat sent me an email letting me know it was shipped and also gave me my FedEx tracting number. It was been weeks and FedEx claims they have not received the package from Emery Cat. Emery Cat claims that FedEx has picked it up. All I know is that my tracking number is not found by FedEx. So where...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Emery Cat - British Columbia - over charging

Posted:    pam burns
Complaint Rating:  100 % with 2 votes
I ordered the emery cat for $19.95. The total with shipping came to $35 per the invoice My visa was debited $45. When it arrived at the post office I had to pay COD charges of an additional $12. A total rip off for a cheap plastic product....
Complaint comments Comments Complaint country Canada, British Columbia Complaint category Pets & Animals

Emery Cat - Oregon, Portland - Unauthorized membership enrollment

Posted:    Emery Cat Unauthorized Enrollment
Complaint Rating:  100 % with 11 votes
I ran into the same probelm with not being able to review order (ordered BOGO free) and ended up with an order for 4! I did successfully cancel my order the next business day but when my credit card bill arrived, they had enrolled me in an online discount sales membership called save89.com for 11.98. I have cancelled this as well and will wait for a credit on my bill. Total scam....
Complaint comments Comments Complaint country United States, Oregon, Portland Complaint category Unauthorized Charges

Emery Cat - Connecticut, Wallingford - confusing order forms/ cheap product

Posted:    acmorwin
Complaint Rating:  100 % with 19 votes
Ordered Emery Cat online after viewing TV commercial. First of all Its not really BOGO free. The charge is $19.95 +$7.95 S&H for one, To get the so called "free" one it is an extra $7.95 for S&H. Okay then, when you hit submit after giving all the necessary info You then get another page come up with confusing information asking if you want one or two orders, DO NOT click TWO or you will end up with Four Emery cats at a price of around $80.00( according to other complaints) I stopped right there before I entered anything and called the number. Of course I wanted two, but the way it was...
Complaint comments Comments Complaint country United States, Connecticut, Wallingford Complaint category Pets & Animals

Emery Cat - California, Duarte - Web Site Deception

Posted:    Wolfrun_cb1
Complaint Rating:  100 % with 11 votes
These people are a total rip-off. I got on their website to order their product and before sent the order saw that it required refills. I never submitted the order. I navigated away from the website so the order would not go through. Much to my surprise I had ordered it anyway. They never sent me an email confirming the order so I had no idea that it went through. A call to their customer service produced nothing. They basically told me that even if you don't submit the order the second you put in your information the order has gone through. Then when I told them I never got an email they condensendingly...
Complaint comments Comments Complaint country United States, California, Duarte Complaint category Products & Services

Emery Cat - British Columbia - Did not receive the products

Posted:    watkins336326
Complaint Rating:  100 % with 6 votes
This company is run by a bunch of incompetent liars. Wait till the product is in the store!!! I ordered this product on November 21, 2009 and to date January 13, 2010 and counting, still don't have the product. They even had the nerve to charge myby credit card twice. They told me this was going to be shipped no later that 30 days - what a joke that is. I have called numberous times and got yelled and told I was stupid B&^%##%^. I even asked to talk to a manager and I got a recording. This company needs some customer service tools to work with because they are one big zip as far as I am concerned....
Complaint comments Comments Complaint country Canada, British Columbia Complaint category Pets & Animals

Emery Cat - Texas - Website Rip Off

Posted:    CathyTX
Complaint Rating:  100 % with 13 votes
When will I learn to check the complaints board? I ordered the BOGO about an hour ago, and instead of being charged for 1 board at $19.95 plus 7.95 shipping, and an additional "free" board for $7.95 for a total of $35.85 I ended up with a charge of $86.70.

Of course when I called customer service they didn't have a record of my order yet and I had to give the system time to "download" the order. I have been advised to call back in a few hours. HMMM...right.

For the record, I am an online shopper. I do most of my shopping online, so I am not...
Complaint comments Comments Complaint country United States, Texas Complaint category Unauthorized Charges

Emery Cat - overcharge +scam

Posted:    hoofbeats2
Complaint Rating:  100 % with 10 votes
DO NOT BUY! I got scammed too. Misleading language in ad. I am taking the $30 credit offered on a $66 charge. And, will try to get this info up everywhere, please pass it on too. Everyone's story is the same, and correct. And, both my cats are ignoring the board!!!...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

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