eHarmony
reviews and complaints

As someone who has explored the world of online dating, I understand the importance of finding a platform that truly connects you with like-minded individuals. Looking at the reviews for eHarmony, it's evident that the experiences are quite polarized. While some users have found success in meeting compatible matches and building meaningful connections, others have faced challenges with scammers, billing issues, and a lack of quality matches. It seems that eHarmony's approach may work well for some, but it's essential to proceed with caution and manage expectations. If you decide to give it a try, make sure to stay vigilant and communicate any concerns promptly with their customer service team. Remember, finding love online can be a journey filled with ups and downs, so stay positive and open-minded throughout your experience with eHarmony.

I've read so many bad stories about dating scams that it took me forever to convince myself to join a dating site. But what can I say, I guess I am more lucky than most other guys. Joined eHarmony and Chemistry but also Mingle2day and Tinder. Personally, Mingle2day and eharmony worked best for me. Met a few women off both sites. Totally recommendable.

I joined 1 month ago. I wasn't on the site for 3 days and met the woman of my dreams.We really hit it off.We just clicked right away. I have to say I met the woman I want to spend the rest of my life with.We've already been out on ten dates.We seem to get closer and closer the more time we spend together. I am so Thankful for E HARMONY because I met my PERSON.

I Had a really good experience on this site. I did meet my wife on this site and i couldn't recommend this site enough to people. Im a guy and i did get a lot of responses back from women over the course of my subscription. You have to be committed to it though. It took me about 6 months and going out on several dates with women to find the right person. Just be patient with it and the site will throw some good matches your way.

I had no success on any other site like match.com or plenty of fish but in eharmony I got the real results I was looking for. They truly give you compatible people and don't play jokes, I like the long test they had that rats out all the people that only want a one night stand or those with serious anger issues (theres lots of them) and absolutely love that those people cannot get into the site, I had success after 4 months on it

I am totally surprised by the bad reviews about your site. They are completely inaccurate. I think your site is amazing. I signed up half-heartedly at a friend's request, and to my complete surprise, 'met' someone who is incredibly compatible the very next day. Even if it doesn't work out in the end with him, at least I know that there are guys out there that have the qualities I want. Also your personality book is wonderful and was completely accurate. Thank you. I've already learned a lot about myself and my own relationship weaknesses from joining your site.

I used eHarmony for four months and during this time I went on multiple dates. Same were great, some were a big waste of time, but that's not the fault of eHarmony. If you are looking for a decent and honest dating site, I think eHarmony is right for you. There can be a lack of matches in your area, depends where you from. I have made the experience that eHarmony works perfect in combination with Mingle2day which is also a good dating site. Both sites will basically cover all regions so if you weren't lucky on one site you may want to try the other site. Just an advise.

I tried match.com and yahoo's personals first (both were terrible). First profile I made they said they couldn't find any matches so I created another one. It's true the personality tests take forever, and I suspect they're pretty worthless (if your answers don't line up into neat little boxes, they don't know what to do... real people, of course, never have contradictions, polar opposite feelings on things, etc.) but I went ahead and paid for the monthly service. I started talking to a couple girls (they were all far away, which is another thing that sucks... there was no one in my state). They do have an option for instant communication or whatever, but I actually liked the guided interaction with all the questions, because I think it prevents an issue on other dating sites, which is the attractive women get hundreds of emails so you never hear anything back. Anyway, I've got to give it 5 stars, because I actually met my wife on here. Back to the problem of matches being far away though, she lived in China. Life is crazy sometimes.

I like the feature of the personality compatibility score. It eliminates weeks of determining if compatibility is strong. A huge time saver.I dont like that the pool of true *** men is small. Men claim ***, but nothing in their profile reflects it other than the checked box. I casted a wide net and usually I have air if interest on other sites.Maybe my age group is not compatible. Seeking men ***.

I read up on eHarmony prior to committing. I was really excited to use my profile. But, the matches were horrible. Nowhere near matching with my profile and not compatible whatsoever. The "algorithm" based on the personality profiles does not seem honest at all. My matches were not only terrible but they were so far outside of my location. I tried changing my zip code, or adjusting my profile and kept getting the same matches everyday and all at least 20-30 miles away. I reached out to eHarmony to ask for a refund on future months, and to cancel my subscription. I was told I could only cancel the subscription but would be responsible for the month to month cost. The site was not easy to navigate, the app is really limited, and the matches are literally the same poorly matched people everyday with no variation even if you improve your profile. This doesn't make sense. A friend bought this for me as a gift and I really wish I could get her a refund.

My review is concerning a shady business practice that e-harmony uses. I am aware that other businesses do this as well, but it doesn't make it ok. When signing up for a certain subscription for a particular length of time, they automatically turn on a "Automatic Renewal feature". Its great if you catch it and undo/turnoff per the verbiage that you may or may not see. They do this automatically under the guise of " This feature allows our members to continue with the service without interruption." The option to make one's account auto-renew should be initiated by the member, not them. It shouldn't be something up to a member to catch and undo a future purchase decision automatically made for them by the company. If a client misses this and sees the mistake after the auto-renewal date,-they do not work with you in recognizing this as mistake and issue a refund. They stick you to paying out the rest of that contract. They may make a payment plan for you, but you are stuck paying out for a contract period in which you may no longer care to use services: paying for services even though you chose to turn your profile off...for whatever reason. This isn't about them caring about you getting uninterrupted service, -its about them taking advantage of a way for them to get some uninterrupted money flow their direction. They have to know that a certain percentage of members will miss the auto-renewal feature upon signing up. Much of the bad reviews you see here are probably due to this. If it were about uninterrupted services for the member, they can send reminder emails and/or alert messages via the app. If the member is active, they can either renew a contract at that time or initiate/turn on the auto renew feature themselves at that time. If they are not active and don't pay attention to these, then they probably are not wanting to renew. That's my two cents about the matter for all its worth.

How does a compnay with 1/5 stars get an A- rating? This company is a scam. Within 45 seconds - yes SECONDS - of signing up for the paid membership I was targed by scammers. How they knew just exactly when to do it is anyone's guess. Good luck trying to get any help from them - all they want is your $$ (and the scammer's have to pay too, by the way). I should have kept this $$ and used it for toilet paper during the next pandemic. At least I would have gotten some actual use out of it. Plus, I had to come here to get an actual phone number. If the service was all it was advertised, they could easily have a money back garauntee - even if only for 2 weeks - but I'm sure they know that would lead to their demise.

I signed up to check this site out. Had to add my debit card to continue looking into this service. I then tried to cancel it and it would not allow me to do so on the very same day. They are charging me for a full year service. Was trying the FREE introductory ? I was considering the $19.99 per month for the 3 month service.
I need help with this problem so I am seeing a attorney this week.

*** J.

eHarmony is a great app to meet and chat with singles as well as adding them to your friend list. The only problem I had was when I wanted to delete my account along with the payments, according to their terms and conditions, they can make an exception to the terms and conditions sometimes they don't. In my case they did and I am grateful. They are also a more secure app and website then most dating apps. Just to be clear this is not a poor review, but like every app and website, they have flaws and can be corrected.

Firstly, they'll tell you it's a free dating service but you are only allowed 1 or 2 messages before you have to sign up. Then you think you are locked in for 6 months. Then they will make it difficult to cancel and you'll think you actually have but really, they are very sneaky will do an auto renewal for a year at exorbitant prices! Then the customer service will run rings around you with their emails telling you they don't have an account under your name and someone will respond within 48 hours and you will never be able to speak to a real person. I'm glad to hear that the Australian Competition and Consumer Commission is taking them to Federal court for their dishonest and misleading business practices.

I had a really bad experience with eHarmony. I'm writing this to help you out! So listen up:

I tried to be a grown-up about it. You know how it is, sometimes you buy something and it's not what you thought it would be, so you call the company and try to work something out.

Well, I called eHarmony so many times in the six weeks I was on there that I saved their customer service number in my phone. And let me tell you, their customer service reps treat you like you're dumb. Even when they're being nice, they don't really know how to answer your questions about the site.

Here's why I was so unhappy:
1) I had trouble signing up because of an email issue.
2) The website had a lot of technical problems. The pages, photos, and profile wouldn't save, so I had to enter my information over and over again.
3) The app didn't work at first, so my profile was completely blank for hours.
4) I accidentally bought a $24.99 add-on because there was no confirmation button. They did give me a refund, but still.
5) I changed my match criteria a bunch of times to try to get better matches, but I never matched with anyone I actually wanted to date. I posted lots of photos, filled out my profile completely, and took it seriously, but still no luck. It doesn't make sense that I would send lots of "smiles" and never get a reply. I'm not everyone's type, but I'm not a monster either.
6) The matches they gave me were either too old, too young, not attractive to me, or had nothing in common with me. I even got matched with two people I already knew! It seems like they don't really have a good system for matching people up.
7) When you call customer service, they don't really know how to help you.
8) I asked for a refund and they sent me an email saying they couldn't help me. I had to explain all my problems again. There's no way to follow up with them after that.
9) They deactivated my account even though I was a paying customer! When I called to ask why, the customer service person didn't know.
10) When I emailed them to ask why they deactivated me, they wouldn't tell me. They also wouldn't let me reactivate my account. I paid for three months of service, but they cut me off halfway through with no explanation. When I called, they made me go through the email process again.
11) When they finally did reply to my email, they said I broke the terms and conditions, but they wouldn't say how. I have no idea why they kicked me off.
12) Even though they kicked me off halfway through my subscription, they still won't give me a refund.
13) eHarmony says they're successful, but they wouldn't give me my money back even though I was really unhappy with their service.

So here's the deal. eHarmony won't give you good matches, they'll take your money, and they'll kick you off without any explanation. Don't join eHarmony. Read all the reviews before you sign up!

E-Disharmony, as I like to call it, is a dating website that I had high hopes for. I was enticed by their advertisement of $19.99 per month, which was written in huge bold letters. However, I was confused when I saw that it said $79 for 3 months off to the side. I thought that the $79 for 3 months was a separate option for paying the same price. I mean, why would they advertise $19.99 per month in HUGE BOLD letters if that option was not available?

When I got to the payment page, I was so confused and did not realize that my bank account was going to be charged $79 for 3 months. I really thought it was supposed to be $19.99 per month. I called customer service and they told me that I can't do payments of $19.99 per month. The person was nice and really believed in how great the company was. I caved and didn't ask for a refund, even though I knew I should have.

When I used the website, buttons were not working and info was not getting saved. I called in for a refund and talked to a very "nice" person who convinced me that my web browser must have a problem. He helped me reset it and convinced me that maybe I just needed to get used to the site. He offered me 11 more days to try it before a refund. He explained a feature to me about hiding matches that I'm not interested in. This was good to know since the website was not correctly processing the criteria I set.

I spent a lot of time trying to narrow down the many "matches" that did not correspond to the criteria I set by using their featured "hide" button. After spending 30 minutes doing this, I was tired and decided to do more searching the next day. The next day, none of the "matches" that I hid were hidden any longer, so all that time, energy, and effort I spent the night before trying to organize was wasted.

I tried emailing the company about some other problems and no one responded. Being an extremely busy person, working a lot and going to school, one week feels like a couple of days. I hardly had a chance to test out the website, but the amount that I did was extremely tedious, time-consuming, and aggravating. I emailed them to cancel and get a refund, but no one responded. The next day I called.

Despite my legitimate complaints that the site was not working as they claimed, they refused to give me a refund since somehow the 11 days they gave me had expired, and my call came a few days late. I asked to speak with a manager and that person just repeated the same lines as the rep. I asked to speak with the manager's manager, but was told that could only happen through email. The manager's manager never got back to me.

Also, they said if I wanted a refund, they would have to send me an email that I would have to respond to. I did this and no one responded. In fact, I sent about 4 emails to them expressing various difficulties with the site, and none of my emails were responded to.

This company cares more about profits than its customers' experience or providing a good product. It makes its money by misleading, manipulating, and trapping customers rather than offering a good product. By the way it has operated, I do not trust this company, and therefore, I highly doubt their match-making "tests" are effective. This company is a scam and has no integrity.

This site is a complete disaster. It seems like anyone and everyone can join eHarmony with just a credit card and a heartbeat. I mean, it's got good word of mouth and TV ads, but that doesn't mean it's worth it.

I'm in my late 30s, my kids are almost 18, I just bought a house, and I'm starting to think about what I want to do with the rest of my life. So, I thought I'd give eHarmony a try. But, boy, was I disappointed.

The women I met on eHarmony were either in their early to mid-30s, single, no kids, and looking for a guy who could give them a baby. Or, they had just gotten out of a bad relationship and were too stuck on why the relationship failed. It was like talking to Lisa Simpson at 33 years old.

I went on several dates, and let me tell you, the amount of freakish happenings would make a free site like POF blush. It was beyond anything normal.

When I first signed up, I got five matches. Three of those matches were women I had already talked to on a free dating site. I had hit it off with them in the past, but never met them. That gave me hope. But, I also thought that maybe the same people on eHarmony were also using free sites.

The first date I went on was a disaster. We talked on the phone a few times and really hit it off. But, when we met in person, she got really flirty and initiated a sexual conversation. She asked me when the last time I had sex was and bragged about having sex with someone two nights before our date. Then, she told me how many FWBs she had. I asked her why she wasn't on a free site like POF, and she told me that she wasn't a slut.

The second date was even worse. She wouldn't stop talking about her ex-boyfriend and even invited me to grab her butt at the end of the date.

The other five dates were bad, but not on an extreme level. It was just frustrating, and I lost faith in eHarmony.

The only good part was that after my membership expired, they cut me a deal where I was paying $11 a month.

But, there are so many other reasons why this site sucks. I live in a metropolitan area with three million people, and after four months, I had to expand my search parameters to get any matches. The site encourages long-distance dating to make up for its lack of a membership base and its countless numbers of inactive members.

I even came across a profile of a woman I know who hadn't logged in since 2008. And, toward the end of my run, I started to get profiles with digital camera date tags that were dated for [protected]. Anyone who takes a current photo takes it with their smartphone camera.

The other fact is that 95% of the people on eHarmony are also on Tinder, OkCupid, POF, Zoosk, and Match.com. So, why pay an enormous price for eHarmony when you can go straight to the source?

My friends told me to try online dating, and even though they didn't find their partners on E-farceony, I decided to give it a shot. I have to admit, I wasn't comfortable with the idea of online dating, but I thought I'd see what it was all about. Unfortunately, within an hour, I realized it wasn't for me and immediately completed the process to not renew for another subscription.

The individuals that they matched me up with lived in different provinces and countries. I mean, do they think we have a private jet to fly around seeing each other? It was abundantly clear that I had nothing in common with these individuals. It's obvious that this company is taking advantage of those who are already insecure about themselves and wanting to find their forever mate.

I'm not insecure, and I can meet all kinds of people in my area. However, I have a busy work schedule, so I thought online dating might be a good way to meet people. But it wasn't.

Within 2-3 hours, I contacted Customer Service via email to cancel my subscription. I explained that I wanted to cancel and why, and that I was doing so within the 3-day period. I received a generic email stating that because I live in Canada, I cannot cancel and was sent a link to their "Terms and Agreement." I then sent them a response stating again that I wanted to cancel and that I was within my rights as a consumer. I even quoted Section 14 of their own terms. Pay close attention to the print in bold when you check this section.

"14. Governing Law & Venue
Unless prohibited by local law, this Agreement is governed by the laws of the State of California, without giving effect to any principles of conflicts of laws. Notwithstanding the foregoing, Section 15 of this Agreement shall be governed by the Federal Arbitration Act. Nothing in this Agreement is intended to limit a party's right to seek equitable relief at any time. If the Arbitration Agreement (as set forth in Section 15) is held to be unenforceable, you agree that any claims or disputes that you have against us must be resolved in the federal or state courts located in Los Angeles, CA to the extent permissible by applicable law. Notwithstanding the foregoing, claims appropriately brought in small claims court may be filed in any court of competent jurisdiction. For the sake of clarity, the choice of California law shall not exclude, limit or supersede a consumer's rights or remedies under mandatory consumer protection laws in the jurisdiction where the consumer resides."

They sent me another generic email stating that they couldn't cancel the subscription and it was pretty much no longer up for discussion. LOL.

I tried to go back on the site to remove my information and place myself as invisible, but it wouldn't allow me to do so, even though their own information states that you can. That was the final straw for me. I called my bank and explained the situation. All the payments will be stopped as E-farceony has it as a purchase and not pre-authorized. My bank has also placed it into dispute.

I have everything documented, and it clearly shows that I attempted to work this out with them. If you also look closely, it shows on their own site eharmony.ca, which means Canadian.

I logged back in and started to remove my picture and any other information that I was able to do. While doing so, I screen shot everything for future use if needed. I also screen shot that I logged out for the last time. This will also be helpful in the future.

Don't get caught up in their SCAM! No company with any ethics would refuse to cancel something way before the apparent "3-day grace period." I truly hope that this review helps some of you.

I gotta say, I'm not too impressed with eHarmony. I mean, sure, they talk a big game about finding you the perfect match, but in reality, it's just a bunch of dead profiles and inactive users. And don't even get me started on the canned responses they give you when you complain about it. "Oh, people may take a while to log in," they say. "You can't control who logs in," they say. It's all just a bunch of talking circles around the problem.

I signed up for a free account a couple of years ago, just to see what it was like. I didn't really take it seriously, so I forgot about it pretty quickly. But then, a couple of years later, I decided to give it another shot and bought a premium membership. And that's when I found out that I had over 1,000 matches waiting for me. But here's the thing - most of them were from before 2018, and I couldn't get rid of them. I mean, come on, eHarmony, what kind of dating site doesn't let you delete old matches? It's ridiculous.

So I spent a few minutes a day looking at all these old matches and blocking the ones I wasn't interested in. And then I tried to focus on the more recent matches. But even then, I was running into problems. I matched with someone who seemed really great, but then I found out they were already in a relationship. And this wasn't just an old match from two years ago - this was a match from a week ago. It's like eHarmony doesn't even bother to check if people are still single before they match them up.

And don't even get me started on the "Active Within" feature. They removed it two years ago, but now they're telling me to use it to find active users? Give me a break. It's like they're not even trying anymore. And the drip-fed matches? Don't even get me started. Most of them are either inactive or not even real people. It's like eHarmony is just trying to pad their numbers with fake profiles.

And here's the thing - it's not my responsibility to notify eHarmony when I close my account. They know full well that most people sign up for the free account and then forget about it. But instead of being honest about the number of active users they have, they just keep pushing out dead profiles and hoping no one notices. It's not fair to the paying customers who are actually looking for love.

Honestly, I think eHarmony needs to step up their game if they want to survive in the world of app dating. They need to be more honest about their user base and start offering more options for searching and filtering matches. And they need to stop wasting people's time with dead profiles and inactive users. It's just not a good look for them.

I worked as a DoD civilian at Wright Patterson Air Force Base from 1975 to 1995. I took a downsized buyout in *** due to job cuts, but I don't receive a retirement check. I joined eHarmony on 12/8/20 and immediately requested to cancel my account a couple of days later because there weren't many men in my preferred area and age range. However, eHarmony refused to cancel my account and insisted that I still owe a balance of $123.93. I have tried contacting them multiple times through email and even sent a letter, but they continue to deny my request. I believe there are laws that allow cancellation within 24-72 hours, but eHarmony keeps referring to their terms and conditions. I want them to erase my balance, remove my information from their database, and stop sending me emails. I don't want anything negative to be attached to my credit report. Please help me with this issue or advise me on what to do. Thank you.

Storing my credit card without my consent, charging auto renewal without any clear notification and forcing to keep subscription for additional 6 mos 07/17/20 I have not used eharmony services for more than one year but they auto charged for credit card without informing me and then refuse to give refund requested. I probably got their subscription when they were offering a big discount for one year or 15 months subscription. It was so long ago, I don't even recall the duration of the subscription. First of all, it's a fraud to keep my credit card number for so long with them. Any legit company do not store customers credit card number for future use. Especially if it is longer than six months. I never needed to use it. If they go to my account they can see almost zero use. So, the initial subscription money they got from me was a gain for them. They didn't stop there. They sneakily waited for an opportunity, taking advantage of customer life situation. I am active duty military member, and also a health care provider. This year with COVID PANDEMIC, people dying right and left. Being a health care provider, I was busy saving people's life, no time for me to go to the dating site I once subscribed. Most of all, when people's life at stake, dating site probably not top on my list to edit. Still to my recollection, I turned off the auto renewal one year back however since don't use the site at all, never checked if the auto subscription still turned off or on, as I explained earlier, that was not anywhere in my list to do. Probably it shouldn't be in anyone's list this year! And this company is taking advantage of people's misery, sneakily waiting when people might not constantly and compulsively checking the auto subscription status, and without any email notification or any kind of notification, auto deducting previously stored credit card! This is completely unethical. If they were doing honest business, they would at least send an email notification saying that the auto subscription going to renew my membership. At that point, if a client really want to remain there, will ignore the notification and let them auto renew, while those do not want to renew any further will take action. But this company, while they send constant email if someone "winked at you", do not send any email prior to recharging! On 7/16/20 when i was checking my bank account, saw they already charged me for auto renewal. With COVID, all of us specially the one who work for government living with limited budget, where every cent counts. I am the sole provider of the house, two other members are jobless. I cannot afford losing $187 on auto renewal for a service i never use. I thought customer service still exists. More so this year, even landlords are forgiving rent payments while tenants are living in there premise. I have not use their services at all, so I could get a refund from them.NOT FROM EHARMONY! Their customer service said they checked my auto renewal and it was not turned off. Even tough to my recollection it was off. It is their word VS my word. And if they were su truthful, they didn't have to steal the money. So, who knows if it was off or on, they probably turned it on when I was not checking last one year. I didn't know i had to battle with company like this back then, didn't track every single day. Now because it was on, according to their stealing middle class people's hard earned money principal they are saying " according to our terms and conditions we cannot refund your money "! I just get speechless how openly they practice fraud! On top they had the audacity to notify they cannot honor my request and THEY HAVE EXTENDED MY MEMBERSHIP TILL NOVEMBER OF 2020! Even though i send them multiple notifications to cancel my membership right away! Probably waiting for another small negligence on my part and they will again harass me by pulling out another chunk from my account without my authorization. My biggest fear that they have my credit card information and storing it and can use it anytime without my authorization. This is clearly fraud, not acceptable.

Stand up for your rights, contact your local State Attorney's office and file an affidavit testifying to the fraud committed by any company violating your rights.
Florida statute 817.44?Intentional false advertising prohibited.?
(1)?WHAT CONSTITUTES INTENTIONAL FALSE ADVERTISING.?It is unlawful to offer for sale or to issue invitations for offers for the sale of any property, real or personal, tangible or intangible, or any services, professional or otherwise, by placing or causing to be placed before the general public, by any means whatever, an advertisement describing such property or services as part of a plan or scheme with the intent not to sell such property or services so advertised, or with the intent not to sell such property or services at the price at which it was represented in the advertisement to be available for purchase by any member of the general public.
(2)?PRESUMPTION OF VIOLATION.?The failure to sell any article or a class of articles advertised, or the refusal to sell at the price at which it was advertised to be available for purchase, shall create a rebuttable presumption of an intent to violate this section.
(3)?EXEMPTION.?This section shall not apply to any publisher of a newspaper, magazine or other publication, or the owner or operator of a radio station, television station or other advertising media, who places before the public an advertisement in good faith without knowledge that the person so engaging or hiring such owner, operator, or publisher has the intent not to sell the property or services so advertised or with the intent not to sell such property or services at the price at which it was represented in the advertisement to be available for purchase by any member of the general public.
History.?s. 5, ch. 59-301.
Florida statute 817.06?Misleading advertisements prohibited; penalty.?
(1)?No person, persons, association, copartnership, or institution shall, with intent to offer or sell or in anywise dispose of merchandise, securities, certificates, diplomas, documents, or other credentials purporting to reflect proficiency in any trade, skill, profession, credits for academic achievement, service or anything offered by such person, persons, association, copartnership, corporation, or institution directly or indirectly, to the public, for sale or distribution or issuance, or with intent to increase the consumption or use thereof, or with intent to induce the public in any manner to enter into any obligation relating thereto, or to acquire title thereto, or any interest therein, or ownership thereof, knowingly or intentionally make, publish, disseminate, circulate or place before the public, or cause, directly or indirectly, to be made, published, disseminated or circulated or placed before the public in this state in a newspaper or other publication or in the form of a book, notice, handbill, poster, bill, circular, pamphlet or letter or in any other way, an advertisement of any sort regarding such certificate, diploma, document, credential, academic credits, merchandise, security, service or anything so offered to the public, which advertisement contains any assertion, representation or statement which is untrue, deceptive, or misleading.
(2)?Any person, persons, association, copartnership, corporation, or institution found guilty of a violation of subsection (1) shall be guilty of a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083.
History.?ss. 1,2, ch. ***, 1927; CGL 7311, 7312; ss. 1,2, ch. 57-410; s. 846, ch. 71-136.
Note.?Former s. 817.07.
817.061?Misleading solicitation of payments prohibited.?
(1)?It is unlawful for any person, company, corporation, agency, association, partnership, institution, or charitable entity to solicit payment of money by another by means of a statement or invoice, or any writing that would reasonably be interpreted as a statement or invoice, for goods not yet ordered or for services not yet performed and not yet ordered, unless there appears on the face of the statement or invoice or writing in 30-point boldfaced type the following warning:
"This is a solicitation for the order of goods or services, and you are under no obligation to make payment unless you accept the offer contained herein."
(2)?Any person damaged by noncompliance with this section, in addition to other remedies, is entitled to damages in the amount equal to 3 times the sum solicited.
(3)?Any person, company, corporation, agency, association, partnership, institution, or charitable entity that violates this section is guilty of a misdemeanor of the second degree, punishable as provided in s. 775.083.
History.?ss. 1,2, ch. 69-246; s. 845, ch. 71-136.

Eharmony randomly closed my account after I submitted a suggestion to make their service better. I tried contacting them by phone but the rep had nothing useful to say other than telling me to reply to the email i received, oh by the way the email said:

Dear Customer,
Based on recent review of your account information and activity, eHarmony has made the decision to close your account. We do not disclose the specific reason for our decision, however, for your consideration we can provide some general information regarding such closure decisions.

The most common reason we may choose to close an account is for a violation of our Terms and Conditions regarding the misrepresentation of personal information, such as name, age, address, marital status or criminal history. On rare occasions, we also may close an account due to specific complaints about the content of a profile, communication, or for any other reason as stated in our Terms and Conditions.

If you have purchased a subscription and we have confirmed that a Terms and Conditions violation has occurred, your subscription dues may have been forfeited.

For any questions related to this action, you may visit our Frequently Asked Questions section concerning the closure of user accounts. You can find this information at the following link:
https://help-singles.eharmony.com/app/answers/detail/a_id/1141

Sincerely,
Risk Management
EHarmony

Note: Please do NOT reply to this e-mail, as the message will be undeliverable and we are unable to respond to your reply from this address. If you have questions regarding this notification, please visit the FAQ link provided above. If you would like to contact eHarmony, please visit our Help page.
N1r2

Also here is some bits from their terms and conditions that are SCAM indicators.
11. Term and Termination.

This Agreement will become effective upon your acceptance of the Agreement by your use of the Site or the Services and will remain in full force and effect unless and until terminated hereunder. Either you or eHarmony may terminate your account at any time, for any reason or no reason, without explanation, effective upon sending written notice to the other party. EHarmony reserves the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason or no reason. We also reserve the right to remove your account information or data from our Services and any other records at any time at our sole discretion. In the event your access to any of the Services is suspended due to the breach of this Agreement, you agree that all fees then paid to eHarmony by you will be nonrefundable and all outstanding or pending payments will immediately be due. You may terminate your account by following the steps in the applicable section under "Cancellations" below, or by sending a notice of cancellation to: eHarmony, Inc., Attn: Cancellations, P. O. Box 3640, Santa Monica, CA 90408 USA. Following any termination of any Registered User's use of the Singles Service, eHarmony reserves the right to send a notice thereof to other Registered Users which whom you have corresponded.

This is an unfair policy, a great money making scam, and it encourages a fraudulent situation where in the company could cancel accounts after subscriptions are paid for and not have to provide any service. However, if you see there TV commercials, they claim to be the "best".

When I contacted their so called customer service center they provided no useful information as to why the account was canceled and referred me to respond to an email and that there was no phone contact for the section that deals with the cancelling of customer accounts, yes they have an entire section dedicated to searching for and cancelling user accounts. They even sent me some sort of legal affidavit requesting personal legal information about my marital status, under penalty of perjury. Now since giving them the personal legal information would be unreasonable considering the nature of their business and reputation as well as the means in which they requested it via a webmail service is simply inadequately secure for such personal and vital information i did not provide it. As well as the statement within their terms and conditions that states that"eHarmony and its contractors may use various ways of verifying information that users have provided. However, none of those ways are perfect, and you agree that eHarmony and its contractors will have no liability to you arising from any incorrectly verified information." In other words if they are wrong and threaten you with perjury they are not liable. So when I didn't provide them with the legal information they canceled my account. I think eHarmony and other sites like it are Big Business and Big Giant SCAM.

Yeah seriously #wasteofmoney, don't ever signup for this service they can close your account when ever they want for what ever reason or no reason and they can screw you over and not be liable. I put a fraud complaint in with my credit card company and they are getting my money back.

eHarmony auto renewed my account and billed me without notification in violation of their own terms and conditions and is refusing to waive the bill. I initially signed up for eHarmony on 10/6/19 at a promotional price for 12 months and paid in full with a prepaid VISA card at the time of purchase. Per this activation, I was asked to agree to eHarmony's terms and conditions which stated that I would receive a confirmation email containing my account information and any information about auto renewal, that I would be notified 30 days prior to any auto renewal activities, and that I could cancel this auto renewal feature at any time. I never received an initial confirmation email from eHarmony, but I was able to access my account, so I let that go. Boy was that a mistake! I recently logged onto my account and found that my account was locked and it had a note stating I owed *** with estimated tax) due to an auto renewal on my account that was charged on 10/6/20. Note that I saw this message only after I logged into my account and I was not notified by email of this charge. I immediately notified eHarmony (on 10/15/20) through their "contact us" feature on their website to request that the auto renewal charges be removed from my account as I was not notified prior to this charge so I would have the opportunity to cancel at that time. I also asked them if an additional 3 months could be added to my subscription end date due to their eHarmony guarantee policy since I had not found any suitable matches in the year that I had been on the website. They replied to my email the next day (10/16) saying that the eHarmony guarantee could only be applied within 30 days prior to my subscription expiration (which i was not notified of) and that the auto renewal charges would remain on my account and that i had 14 days to pay it. I immediately replied to their email stating that I had initially paid in full for my 12 month subscription, I had not gotten any notification that my subscription was ending or that my account would be charged an auto renewal in the next 30 days, and I was also not notified that they even tried to charge my account for the auto renewal when they did so on 10/06/20. They responded back 2 days later (10/18/20) stating the same info again and referencing their terms and conditions as to why I was charged the auto renewal. They also stated I was informed of this auto renewal on confirmation of my initial subscription (which I never received) and it would also be in the order confirmation which they said they resent me as a courtesy. I did not receive this either. They also stated they sent me a payment reminder on 10/12/20 and after 14 days with no response they sent me an email reminder for the total amount due *** plus tax). First of all, it has not been 14 days since 10/12, and second, I did not receive either payment email that they referenced. I responded back immediately stating such and I also asked if they could provide proof of my initial confirmation email, the auto renewal reminder (that they are supposed to send 30 days prior to any auto renewal activities per their own referenced terms and conditions), and either of the payment reminders. I also asked them to confirm what email they were sending those to since it obviously is not the email I have on my eHarmony account. I also asked that the existing fees be removed from my account once again since they were never communicated to me before being charged. They responded back today (10/19/20) saying that their team has carefully reviewed my recent inquiry about auto renewal charges and that my original denial was found to be appropriate and this would be their final decision. They also provided no proof of my confirmation email, 30 day auto renewal reminder email, resend of the confirmation email, or payment reminder emails as I had asked for in my previous communication. They also did not provide the email address that they were claiming to have sent these emails to. The email ended with "Unfortunately, we are unable to provide any further consideration of your request."

Eharmony charged me $55.08 a month for their services in September, October and November 2023. Yet I only got 3 contacts from men. One was over 200 hundred miles away and NOT within my specified search range. The second I met for a date and found out he was recovering from colon cancer. The third guy who messaged me was so ugly, he was a candidate for serious plastic surgery.

Eharmony is now well know for discriminating against racial and religious minorities and giving us very few matches. The company was founded by a fundamentalist Christian who caters to that very largely white crowd. I am a religious minority as indicated on my Eharmony application. I think that is the reason I received very few matches. I want all my money refunded. ($55.08 multiplied by 3.)

I joined eHamony under email [protected]@gmail.com I am paying $26.34 a month due on the 20th of each month. My BSB and Account is BSB: 064-439 A/C no : [protected]

Unfortunately due to personal circumstances I had to change my email to

[protected]@gmail.com,which I managed to changed successfully.

Could you please update my email to [protected]@gmail.com which is the correct email relating to the money that is coming out of my bank account.---currently as it stands I am showing as a unpaid member.

Finally, the correct details should be:-

Email:- [protected]@gmail.com

Profile ID no.:- EHL95Z29 Hendricks

Name:- Lorraine M Moloney

BSB:- 064-439

A/C No:- [protected]

My contact No is :- [protected]

Please fix my account to show that I am a Premium Membership.

I Signed up for e-harmony in January of 2024 and I thought I'd give it try but I don't like the website so I cancelled my membership within 2 days and they said they couldn't stop the payments so I cancelled my credit card the same day. Then I checked my my junk mail and I emailed them they that I still a lot of of money. Does anyone know a way out of this and how

December 2, 2023 at 8:41:53 AM MST

Incident: [protected], I originally signed up for this service in April or May 2023. At that time I was offered the option of paying in instalments. My last payment of $32.02 was paid on Sept 1, 2023. Nearly 2 months later they hit me with a bill for $114.38. They want to settle by "waiving" another two or three instalments. I never signed up for an entire year. They have had all week to deal with this but their emails seem stubborn and arrogant.

It has happened to me just like with so many other people - eHarmony has turned me over to a collection agency called RFGI because I don't agree to pay their auto renewable bill. I stopped my service by canceling my PayPal auto payments, and that worked in the past, now it won't because I was supposed to use 'their' website. They are demanding that I pay $327.89. There are class action lawsuits and many, many other complaints (Google it) about this exact thing happening to other people. I have the emails of everything that's happened. The BBB wasn't even able to help.

My Name is Patty Reinhart my email address is [protected]@gmail.com I have canceled my subscription and still having payments taken out of my bank account. I would like to have someone contact me @ [protected] I dont know why it keep happening i am on a fixed income and i need all my money back. I would appreciate someone contacting me ASAP Thank you Patty Reinhart.

This is not a competitively priced dating site. After 3 months I could not find a partner to match my criteria. They tell you to change your criteria to have a better chance of finding a match. The algorithm they use keeps matching you with the wrong people. Once you sign in with them you will not be able to cancel. Too many fake accounts of course.

Earlier this year I was the victim of credit card theft and identity fraud. Somebody used my details (and card) to create a fake account on Eharmony.

When I realised my card had been stolen I cancelled bank accounts and I formed the bank and police.

Eharmony are using a collection agency to try and make me pay. I have sent repeated requests asking for IP address records to trace where the account was created from so the fraud can be traced. They refuse to cooperate and have even blocked me being able to email them.

The ACCC in Australia has now launched action against Eharmony. I am willing to take action against this unscrupulous company. Nobody should sign up they are willing to accept fake profiles and stolen credit cards.

I joined eHarmony on 8/24/23. I received a max 30 choices in my area. I received no matches for over 24 hours now. I contacted eHarmony about a refund on my account. I contacted them via email on the 8/26 and 8/27. I then called them today 8/28. They refuse to assist, claiming they will just send met o collections if I cancel and dispute the charges. This occurred at 8/28/23 1206pm.

I just was checking their application, answered some questions there . I though it was a free trial. Then l found out they have taken £209 from my bank account and straight away l contacted with them and Paypal for cancellationand refund. ( on the same day)The application is not transparent. I never ever used any of their services. They rejected my refund request and ate my £208! This is absolutely joke, this is a scam! I will look for my legal rights!

I signed up in April on a 24 month plan. I haven't been able to use the app or website. The pages simply do not load. The app doesn't load. No one can see my pages because my visitors feature is automatically switched off despite me constantly stitching it on. My page is automatically hidden every say.

I don’t know how to complain to eharmony because their page doesn't load at all.

Please help, I want my money back!

Ayan