Edible Arrangements
reviews and complaints

My order number is W1009421069-1, I placed an order to be delivered the same day and that did not happen, the next day I had to call and was told that particular arrangement was not available. NO ONE call ed to let me know, I picked another arrangement and was told it would be delivered that same day. This is a week later and the birthday arrangement still has not been delivered. This type of service is unacceptable and I will be filing a formal complaint with the BBB as well. I want my FULL refund back in my account ASAP. I will also be posting this on my social media as well!

Whoever this person was that’s representing Edible Arrangements on 1106 East Main St.was rushing me to purchase an order.They did not have a book or pictures to look at to make a purchase. I had to keep looking over the counter to look on the computer that she barely turned around for me to see.I did ask her the one with glasses and ponytail why are you rushing me.Once the purchase was ready she said here you go.Never doing business at that location again.

Order #W1009244792-1 ordered 7/23/2023 for delivery 7/24/2023. Not delivered. Cannot contact the Conroe, TX store. They haven't answered for three days Please call ASAP [protected].

Your Case Reference Number: 4310677 Thank you for contacting Edible Arrangements! We wanted to confirm that we've received your comments. We've sent your feedback directly to the local Edible Arrangements store servicing this order (Edible Arrangements - 1380 in Conroe Texas). The store owner or manager will review your comments, and will contact you within 48 hours if needed. If there's anything else we can do to help in the meantime, just let us know! You can contact the store directly at [protected] , or check in with our Call Center at [protected] using the case reference number above.

I placed an order on May 1 to Sarver, PA. There must have been a glitch in the system because it sent my order to Cranberry Township store. They called and refused to transfer my order to the correct store. They refunded me, but I'm absolutely not happy with this. I wanted the order to go through and for the problem to be handled. I asked to speak to a manager, but the supervisor at the Cranberry store told me that she was the supervisor and there was nothing she could do, which I find ridiculous. She could have contacted a closer store and sent my order there. I will never buy any products from your company, as I can see things cannot be handled properly. I tried to call to speak with someone at the corporate office, but the listed numbers don't allow you to speak to anyone with authority on the matter. Completely unhappy with this and want a call back so that you can make this right and send the order to where it needs to go.

Amber Schoener

[protected]

On February 10, 2023 I purchased Valentines Day package from Edible Arrangements online for my significant other. Package was to contain 1 Valentines Balloon Bundle and a 9in. platter. - Order #W1008256512-1

An incomplete package was delivered (February 14, 2023). The recipient did not receive the Balloon Bundle portion of the package.

Complaint reported to Edible Arrangements - Reference# 4137475 (March 7, 2023) seeking a partial refund for what was not delivered.

I have tried 5+, probably more than 10, times to contact the local Malborne, Florida location AND the corporate location for a partial refund.

Second complaint reported to Edible Arrangements - Reference# 4104691 (February 15, 2023)

To date, March 14, 2023, there has been no contact by phone or email to any inquiries/voicemails.

I have documentation available upon request.

Never received birthday order for my son. I spent $120. HE NEVER RECEIVED IT. Have left several voice messages. When I try to submit an inquiry through the contact us section, IT DOES NOT WORK. The submit button is grayed out and one cannot submit. This is extremely frustrating.

The website says that it has been delivered. IT WAS NEVER DELIVERED. Someone called my son early in the day on March 3rd to ask if he would be home for a delivery. He said yes. Never got it and the order status is delivered. Really? I have two order numbers - no one has called me back even though I've left several messages.

Our entire family has used edible arrangements in the past and had success, but I don't think I will ever use them again. Seriously unhappy customer.

Purchased a birthday celebration bundle on their same day delivery category, on Feb 1, 23,. It was suppose to be delivered the same day and if it was not going to be delivered I was going to get notified. Well, it wasn't delivered neither was I notified. 2nd of Feb I called and asked about my order and the employee who answers the phone told me that It should be delivered that day, it was not and no notification as well. 3rd of Feb, I called 3 times to make sure that it was going to be delivered I was promised that it should be delivered before 6:30 pm 6:30 came then 7 pm came no delivery I called no answer. The duration of these calls are about 2-3 hours just being on hold. I filed a complain with BBB it has been 10 days and no response and I still didn't get my refund. I filed for a refund on the company's website and was given a reference number and on that email it stated that I was going to receive a phone call with in 48 hours this was on the 10th of Feb, 48 hours came and gone and I have not heard anything at all nor did I receive a refund. Today, 16th of Feb I called again and like always put on hold before you can even say hello, when the same girl that answers the phone that same gnarly voice told me that I should be receiving an email tonight if not the next morning from her manager and then just hang up the phone with out saying anything else. I have been patient courteous and respectful the whole entirety of this ordeal to be played with. So I filed the complain with 3 different companies and one of them is a law firm. I simply don't believe anything they say, they will be dishonest just to get you off the phone as quickly as possible. Very Appalling.

I’ve recently purchased a fairly expensive arrangement for my two daughters for Valentine’s Day. The product was delivered and immediately notified the chocolate covered strawberries were old and bruised (not fresh). Also many of the assorted chocolates were melted and the fillings were hollowed out. In addition to all those issues. I purchased an upgrade of two bears which weren’t in the delivery, they opted to use a different bear and only one (this was an additional $30 up charge) I wanted a gift card and printed custom note, the note was printed incorrectly. So of course I put a customer service ticket in. They responded with a number to call and a reference number. When I’ve called multiple times I’ve waited on hold over 20 mins. Then I’ve decided to try other options to reach a member and they of course directed me to another customer service number where I sat for 30 mins waiting. Never reached a member to help me. Reference number 4110181

I put in an order W2007823570-1 for delivery on 12/23/2022

Storm came I was contacted by text instead of phone call and text said for safety reasons they couldn't deliver. I understood but TEXT but should have been phone call. They said they would try again tomorrow. 12/24/2022

AGAIN NO DELIVERY NO PHone call nothing. Yet weather was good.

Now its Monday 12/26/2022 still NO DELIVERY NO PHONE CALL NOTHING.

Tuesday 12/27/2022 NO DELIVERY NOTHING

Received TEXT NOT A CALL TODAY TUESDAY 12/27/2022

We have an unsuccessful delivery for you from 12/23/22 we were unable to fulfill it. Please contact US at [protected]

Called and was directed to hold for the next available fruit agent.

Spent 42 minutes on hold listening to the recording that a fruit agent would be on the line shortly.

I want a full refund immediately.

I placed the attached order November 18, 2022 to have delivered yesterday December 22, 2022 - I called the store where the order was being delivered from, please see info below, on Monday and was told all was good and it would be delivered between 1 and 5pm. At 6:46pm I received an email that the order was delivered, my problem is that IT WAS DELIVERED TO THE WRONG ADDRESS! I called several times, leaving voice messages as well as sent 2 emails receiving a reference number of 4016153 and have not been responded to at all. This was a CHRISTMAS gift to my family who I am away from for the first Christmas EVER and it was RUINED! I am so disgusted at the lack of response, care or consideration for this issue. I have attached a photo of the delivery confirmation showing it was left at a CREAM house with a WHITE door as well as a photo of the correct BLUE house with a BLUE door - you RUINED my experience permanently. As I am also a corporate worker this is being reported to my place of employment to ensure no one uses this service again or has to experience this issue.

THANK YOU FOR MAKING AN ALREADY DIFFICULT TIME OF YEAR FOR ME WORSE!

unable to get in touch with store, product has shown out for delivery for 3 days. no one can give me answers. Customer service just told me nothing but lies, first that the store was closed because it was 5pm even though the website says they closed at 7pm.

The representee didn't want to give me a supervisor or upper management. Once I did speak with someone, they still couldn't tell me anything about the order or why it wasn't delivered or why it was delayed.

Zero compassion for empathy for my reputation or their company's reputation.

This was a get-well gift for an employee whom we cared deeply for, and it meant a lot to our team that we showed our support. We thought we were choosing a company reputable company even though we were going to go with another option. I really wish I went with the other company now.

To date I still have no answer and issue has not been resolved.