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Choice Hotels International Customer Service Phone, Email, Contacts

Choice Hotels International
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1.7 243 Reviews

Choice Hotels International Complaints Summary

43 Resolved
200 Unresolved
Our verdict: With Choice Hotels International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Choice Hotels International reviews & complaints 243

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2:51 pm EST
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Choice Hotels International Injured on property, told I would receive refund, never refunded me

I stayed 6/23-26/23; On 6/25 I was injured in the bathroom. The bath tub drain was clogged and drained extermely slow. So while taking a shower th etub filled with water. The bottom of tub was very slick, no grips or treading. I slipped, hit my left wrist/side thumb on the corner shelf and hit my top right forehead on the corner shelf. I was very dizzy, had blurred vision, had large bump on forehead, and very sore/lot of pain. I came there to take my daughter to UNCW college orientation and Monday and Tuesday I had to stop several times during the program because I was getting so dizzy, seeing stars and wrist and head was so sore. I could not enjoy and receive all the information I needed to for my first daughter's first college orientation weekend.

I filed an incident report with hotel 6/26/23. I have a copy of it.

Front desk lady told me to send an email to Choice to receive a refund due to my injury. I sent email 6/29/23, I received reply 6/30/23; but have not reveived my refund. I tried to reply to email, But now it comes back undeliverable. I tried filling out the customer inquiry form on your website and it always has an error and will not send.

Please escalte my incident case & send refund check.

-Country Inn & Suites by Radisson

-Wilmington

-NC

Confirmation : *4380

Check in: 2023-06-23

Check out: 2023-06-26

Claimed loss: $297.99

Desired outcome: Full Refund $297.99

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3:08 pm EDT
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Choice Hotels International Motel room we had to cancel because of the hurricane need refund

We reserved a room at Econo Lodge 5655 Cypress Gardena Blvd, Witer Haven Fla 33884 one room for two nights. WE were driving away from Idalia on Aug. 28th 2023 and realized we were too close to the hurricane. We called them to tell of our concern so they cancelled the room.

The confirmation number was H7290380, the cancellation was # [protected].

In checking our bank statement we were charged for the room.

WE called the motel and said they cancelled but you didnt.

The cost was 288.18

So tell us how we get the refund.

Econo Lodge cancelled the room and did not charge us, but they said you hotelbeds got the money so how do we proceed from here.

Again this is Gerald Howlett

1000 Kings Hwy unit 253

Port Charlotte, Fl 33980 C 309/648/3434 [protected]@gmail.com

thank you

Desired outcome: refund our money

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11:25 pm EDT
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Choice Hotels International Clarion Hotel, Concord, CA

On 7/3/23, I stayed at the Clarion in Hotel in Concord, Ca. We had Gatorade and pizza. We used two towels to clean up a spill. When we checked out, I placed the towels in piles and the garbage close to the bins provided. I received a receipt for the 1 night stay charge. Yet 10 mins after checking out, I received a charge of $415 to my account. When I called, I was told that it was a biohazard charge to replace the entire linen sets of both beds and all of the towels in the room. There was no biohazard in the room whatsoever, and these charges are completely erroneous. We were hung up on when we called to discuss these charges and while we have received an itemized list of the fees we have received no pictures as proof of the so called biohazard.

Desired outcome: Full refund of the erroneous charges- $415 in total.

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11:19 am EDT
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Choice Hotels International Quality of motel

Confirmation [protected] stay June 24/25 at quality inn 19622 elpers Rd Evansville Indiana. When making reservation requested adjoining rooms when we checked in one room was on 3rd floor and one on first floor. They finally found 2on the 3rd floor but reserved 2 queen bed room ended up with king and queen rooms. Upon entering rooms both smelled awful. No screen on the window also in the one room no smoke alarm. Thankfully no fire! The bathroom door wouldn't shut all the way. While sleeping got some bites on leg hopefully it wasn't bed bugs. Breakfast was a joke-juice machine broke. No creamer they said they would have to order some. Wouldn't call it a free hot breakfast as only thing hot was pancakes!

Desired outcome: Please refund at least one room

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7:36 pm EDT
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Choice Hotels International Hotel room

Yo Priceline and Choice Hotels International is the worse. I booked a room through them and you would not believe what I saw. The [censored]ing motel was roach infested. It was a Rodeway Inn motel by Choice Hotels. Yo I spent all night fighting roaches from getting in my bags. And these roaches were hard as [censored] to kill. They wouldn't die for some reason and it was so many of them. Omg. It was horrible. I eventually ended up sleeping in my car because I had just spent my last on that room because of a emergency. I beg

Lyou please dont go through Priceline or Choice Hotels if you need a hotel room. That room and motel was disgusting. I cant believe Priceline would do business with anyone who would rent out rooms in those conditions. It was the worse stay I have ever experienced. And I will NEVER go through Priceline or Choice Hotels ever and I encourage you guys to think twice if you decide to. You just may end up sleeping with roaches.

Desired outcome: Would like a credit to compensate for a room that I was not satisfied with nor did I use

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8:26 pm EDT
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Choice Hotels International Employee stole cash from my room.

March 19,2023 stayed at Quality Inn near Seattle Premium Outlets in Arlington, Washington. $320 cash was stolen out of my room by an employee while I was at breakfast downstairs. They reviewed video which showed an employee entering and leaving the room. General manager, Jaskaran Natt, was contacted by manager Brenda and stated he would be at the hotel in 20 minutes to write me a check. He never came.

I told them I needed to get on the road. Brenda had front desk give me $195 in cash and said $125 would be sent via Apple Pay. They never sent it. After numerous unanswered calls, texts and emails I gave up. Instead, they gave the employee/thief my cell number and where I was from. He wanted to meet and talk to me!

Very unprofessional and poor customer service.

Desired outcome: Balance of money stolen from my room ($125) be returned to me as promised by management.

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3:22 pm EDT

Choice Hotels International Misadvertisment

I booked a hotel on the choice.com on 10/19/2022 for around 67 dollars a night. I used choice to get the points. Later, looking on a site I usually book on, with no discounts used I was able to find the same room with the same dates for $61 a night. Choice has a best rate guarantee where if you submit proof of the lower rate and it’s without any discounts for it is from a site that they will support a discounted rate from they will match that rate and give you a $50 gift card. I followed the rules for the price match guarantee exactly from their website. I called two days later to see if my application got approved for at least the price match and a gentleman named Jose said yes it had in the email should be coming in soon. I waited and no email came so I called the customer relations department and spoke with another representative who proceeded to tell me she has no idea that there is a best rate guarantee, and that I would not be receiving a price match nor a $50 gift card. I asked to speak to her manager she refused and told me to call the hotel directly. I called the hotel directly and of course they instructed me that I would need to call customer relations. I was so frustrated I was still very nice on the phone and called customer relations again by this time it is 22 October. The customer relations representative on the phone stated that I did not submit the information on time for approval luckily I save everything and I had proof that I submitted it on time unfortunately he did not care and I got hung up on. I was so upset that I canceled my Choice reservation and booked on the website that I would have saved $40 on. I really like the choice and we stay at the comfort inn in the town we are from once a month. So if this is not corrected and made right I will never stay at any choice owned hotel again. I work in customer service and know that if you wanna be successful you keep your customers happy. This is a disgraceful way to treat a loyal customer and I want this resolved. If this doesn’t get it resolved I will go on social media and let other people know that choice does not honor their own policy that they advertise on their website. This is both misleading and very deceptive behavior.

Desired outcome: I would like a free stay at the comfort in. Or at least two nights free.

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1:44 am EDT
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Choice Hotels International Filthy hotel

Listed under Choice Hotels/Clarion Hotel.

I stayed at the Hotel Veranda in DuBois, PA. The room was adequate, but the rest of the hotel was filthy and unsafe.

When I called to book my room, I pointedly asked if there were pets on the premises as I am violently allergic and have considerable breathing issues. I was assured by the front desk agent that there were and would be no pets on the premises.

When I arrived on August 26, I was surprised to see that the entranceway was dirty. The desk agent could barely be bothered to stand to greet me. When I asked about AAA, I was told that while they offer a discount, they could not give one because of the prices listed online. The agent told me that all amenities, including the pool, gym, restaurant, etc. were closed due to construction. I had not been informed of any of it when I called the hotel directly to book. The place was a mess with stacks of construction materials in several places. There were broken tiles in the lobby.

I drove to my entrance and noticed that the side entrance was also dirty. There was pet food on the floor in the side foyer.

My room was adequate and had been remodeled. The bathtub was stained and unacceptable.

When I returned late Saturday evening, I noted that there was more pet food in the side foyer. I also noted pet hair. When I opened the door to the hallway, I was assaulted with the unmistakable smell of cat urine. Instantly, my throat and eyes began to swell. I had to take medication immediately. I walked through the hotel to the front desk. The desk agent was talking to two men who I assumed were maintenance workers. I complained about the cat issue and how I was assured there were no pets on site. All three employees stared at me blankly and said nothing. Again, the desk agent couldn’t be bothered to stand up to talk to me. The desk agent finally asked the men to check out the smell. I watched them as they walked down the hall and left the area. They had checked nothing. I asked that the floors get swept and that something should get sprayed to get rid of the smell. I went to my room as I thought it would be safe. Many floorboards were broken and tiles lifted up as I walked. As a disabled person, it is fortunate that I did not fall. The AC unit in my room was ineffective. I carry a fan when I travel so I was able to spray the entrance way and air out the room so I could sleep.

Later, I checked the areas that had been so filthy. It appeared that someone had attempted to sweep the floors but there was still cat hair everywhere. See attached photos that were taken AFTER they swept.

I have never stayed in a place so dirty and one that cared so little about customers. I would like to know your opinion on this matter and what can be done.

Pamela Mortimer

[protected]

Desired outcome: Refund

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11:21 am EDT

Choice Hotels International Billing

Below you will find the email I have sent to Comfort Inn - Downtown Cleveland and my issue regarding this complaint

Hello,

We made reservations under Matthew Sutton - Confirmation # [protected] at the Downtown Cleveland, OH Comfort Inn from August 26th to August 28th for a wedding we attended in the area.

I am writing this email because I am VERY upset, before our arrival the morning of Friday August 26th my credit card was charged $200.29 for a nights stay and when I called to inquire about this charge I was told it was because the hotel was booked up for the weekend. I was not upset with this at all, totally understandable.

When we arrived that night and checked in my credit card was charged another $200.29 for the second night that we were staying, again I wasn't upset with this at all, I wanted to make sure our nights that we stayed at the hotel were paid in full.

Upon checking out of our room Sunday August 28th I made sure our room was clean and towels were put together in the bathroom and no trash was left around the room, I like to be respectful and make sure housekeeping does not have a mess to clean up after. Our room keys were turned in and we went home.

What I am upset with, Tuesday August 20th my credit card was charged another $357.38 for our stay which overdrafted my account by $150.00. So I had 2 pending charges of $200.29 and then 1 charge of $357.38 for a 2 night stay in your hotel for a total of $757.96. My bank has to still add the overdraft fees to my account for this with it being overdrafted $150.00

I contacted the Downtown Cleveland Comfort Inn this morning and spoke to a Jeff, I explained my situation and he told me his supervisor would call me ASAP at 7:15 am this morning when she got in for the day. When I did not receive a phone call by 8 am I called back, when I got on the phone with a supervisor (I dont remember her name I apologize) she immediately told me she didnt start making customer phone calls until 9 am, which is not what I was told earlier that morning. She knew my situation because there was a note left from Jeff about what was going on, she pulled up all the charges that were charged and in fact all of these charges were charged by the hotel but she proceeded to tell me that the 2 charges for the $200.29 were just pending and that it wasnt her problem that I needed to contact my bank. She also contradicted herself and stated that there should have only been a 15% charge on my account to hold this room for 2 nights due to them being booked for the weekend. When I tried to tell her that my account has been overdrawn and I have 0 money in my account because of this she did not care and said it was an issue with my bank.

I then called Choice Hotels Customer care and there is an active report on this whole situation and I was told that this will be looked into and I will receive a phone call back.

My frustration is unbelievable at this point, I contacted my bank and they stated there is nothing they can do because even though the 2 - $200.29 charges were pending they are all still taking all the monies of $757.96 out of my account until they clear, therefore causing the overdraft of $150.00 and then overdraft fees will then follow on my account.

I have a family to support, a job and other bills I am required to pay at this point and I cannot because of my credit card being charged $757.96 and being in overdraft!

I will contact anyone I need too at this point to get this resolved whether it be the local media stations ie: the local news, radio stations, The Better Business Bureau, whoever I need too! Someone's card should not be charged that amount of money for a 2 night stay at a hotel at one time! Pending charges or not, this is totally UNACCCEPTABLE!

Thank you,

Cecilia Karaffa

Desired outcome: Refund - Reimbursed for Overdraft

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11:45 am EDT

Choice Hotels International Choice hotel (comfort inn central denver co)

Reserved a room through expedia, photos online looked nice and clean etc. Show up at the hotel and its in the most ghetto, industrial, dark, crime ridden neighborhood in denver. Graffiti on the walls in the parking lot, a train behind the hotel.. Sketchy.. 100% sketchy! They are selling $5 cans of beer in the lobby without a liquor license in view, both rooms they put me in smelled like smoke so bad! One had awful stains on the curtains and was gross! I checked out and begged for a refund or at least refund me one of the 2 days I had paid for. Zero customer service or any type of anything! So I got my things, called a cab and got a room at the hilton in cherry creek... 100% on point! Clean, well light, safe, friendly employees! Disputed the charge and still have not heard a word from choice hotels in 2+weeks..

It should be called last choice hotels

Desired outcome: refund , photos online updated to the actual hotel. entire building needs to be inspected (im sure its not up to code)

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5:41 pm EDT

Choice Hotels International Stay 2 nights get 3 free

I have been on the phone with customer service for hours now! Going back and forth i have asked to speak to a supervisor 3 times and keep being passed to different employees! They ramble on about point systems but why advertise it free and it not be. This is absolutely the worst experience with a hotel i have EVER had. Rick is who i am speakibg to now and he keeps putting me on hold when i ask to speak to someone else and mind you he has a attitude. Not a good impression. EXTREMELY BAD CUSTOMER SERVICE! They did not accommodate me at all for this. I would have never booked with them in the first place if this is what i get in return for being a so they say “loyal member”. I suggest spend your money on a nicer hotel with better customer service that doesnt argue with you back and forth!

Desired outcome: What the add said. A free night! And that customer representative talked to!

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6:06 pm EST

Choice Hotels International Notify the public apology and rectify the problem

DONT STAY HERE Booked room in December, Got a call in March stating there was a "GLICH" and they have to cancel my reservation when questioned Manager of property AMANDA hung up on me. I had my wife call and see if she could explain it and she stated SORRY CANNOT DO ANYTHING NOT HER FAULT AND HUNG UP ON MY WIFE!

Tried calling corporate where message states they are open till 5PM MDT and you cannot get thru to anyone! I was trying to get a hold of CEO Patrick Pacious! No email for him or any other officer at Choice Hotels. Called customer support I finally got on phone after 1/2 hour wait.

She was not from the US and stated she would run this up to her SUPS and they would call me back shortly. Shortly to Choice Hotels must be Never! Their was no urgency to rectify the situation! Now I am stuck with no place to stay downtown because all hotels are booked!

We have a 3 day event in conference center and totally screwed. I cannot believe this place is still in business!

User's recommendation: DONT BOOK OR STAY HERE THEY HAVE NO HONOR!

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4:24 pm EST
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Choice Hotels International Theft ($200) by the quality inn in Athens, Alabama

I have contacted the merchant. I have also contacted the guest relations of choice hotels concerning the theft of $200 from my room on 9-17-2021 by housekeeping.
A police report was filed with officer ben garrett of the athens, ala police dept. (case # 2102919)
Choice hotels guest relations advised me to report their member hotel (quality inn - al325) to the better business bureau for permitting housekeeping to enter my room when I was not in the room in order to search my personal belongings and find two $100 bills ($200) which was stolen.

I did file a better business bureau complaint... And the merchant never responded at all, after 2 letters were mailed to them.

I made an online reservation at www.choicehotels.com and the booking confirmation # is 45258927 for one night, thursday night september 16, 2021 and on friday morning we woke up and left the room at 9:30 am to walk direct to the hotel lobby for the complimentary breakfast, juice, and coffee.

The "check-out" time for us to turn in our room keys was not until 11:00 am

Our intent was simply to have coffee and breakfast within 20 minutes, check out of our room (#104)
And turn in our keys before 10:00 am. There was no desk clerk in the lobby anywhere nor was anyone assisting motel guests with the breakfast.

We returned to the room at 9:55 am and opened the door with our room key. The first thing we noticed was a very strong oder which smelled like gasoline, or insect spray which had been applied while we were at the breakfast. The second thing which was very obvious, was the trash baskets in our room had been emptied, and a fresh plastic trash bag had been replaced in the trash baskets.

My wife said, "someone has been in our room!" and she went directly to her purse which was still
Sitting on top of the bed beside our packed suitcase. She looked inside her purse and discovered that the two $100 bills we had brought with us for travelling expenses had been stolen from her purse. They were in her purse when we went to sleep on thursday night, we checked right before sleeping.

We both returned to the hotel lobby and only then was anyone behind the front desk. We explained to the desk clerk, "rita patel" that during the 25 minutes we were here for breakfast, someone went into our room and stole $200. Rita explained that the housekeeper, who had starting to clean our room had a "family emergency" and had quickly left her job and left the hotel property to take care of this "emergency", and when the housekeeper returned, rita patel promised us that she would ask her if she had taken $200 from my wife's purse.

We were ready to continue on with our weekend trip, so we called the athens, alabama police department at 9:57 am. Officer ben garrett arrived within 7 minutes, and the housekeeper still had not gotten back to the hotel after leaving for the "emergency matter" she had to take care of.

When the housekeeper did finally return, in the presence of officer garrett, we asked the housekeeper why she had entered our room before we had checked out. She responded, "your room door had been left open and I went in"

My wife and I immediately disagreed with her and said, "we are certain we closed it behind us when we left for breakfast".

The housekeeper then changed her response and said, "oh, I had a master key and opened it myself" but she denied taking the $200 from the purse which was in plain sight on top of the bed!

The athens, ala police department case id # is 2102919

An investigator from the police department, mr jarred smith did a followup investigation and conted the general manager of the hotel, mr kal pesh patel and the desk clerk, rita patel

I have filed a complaint with the corporation "choice hotels, innt" where we originally made this room reservation, complaint # [protected] and have spoken with guest relations by phone 6 or 7 times. They totally ignore me and say there is "nothing that can be done" and they will not even try!

I would certainly appreciate choice hotels to take an interest in customer complaints instead of simply saying "there is nothing we can do!"

Desired outcome: RETURN OF THE $200 STOLEN FROM MY WIFE and an APOLOGY

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9:52 am EDT
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Choice Hotels International Unclean room

Room smelt of cigarette smoke when we arrived. Noticed cigarette butts right outside the sliding door to outside. Room was a non smoking room and no smoking sign outside. Also dirt on the floor by the door. Asked the receptionist to resolve the issue and the response I received was not helpful: "I'll tell the manager". Will not be staying in any hotel with Choice Hotels again after this experience.

Desired outcome: Refund or discount.

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10:25 am EDT

Choice Hotels International Stay at quality inn in pottstown pa

I recently booked a stay at the Quality inn, my first impression was it was disgusting, the office space was blocked off due to covid. It was dirty and looking inside looked very disorganized. As I checked into my room, the area outside was filled with safety hazards, branches, and rocks all around. As I went into my room, I was overwhelmed, there were bugs on the floor, spiderwebs, and the smell was disgusting. After sleeping a few hours, the toilet overflowed, a window above the door was broken, the smoke alarm was missing and the wifi was not working. The tv was broken, when the manager came to the room, I informed him that the leg on the desk was broken, he simply stated he had no one to fix it and to leave it. The air conditioning stopped. There was no breakfast or even food service due to covid. The price of the room was $141 this was outrageous based on the condition of the room. I will be hesitant to stay in your hotels in the future. I realize they are owned independently, but this place has given your company a bad name. It was beyond belief, there were stains on the ways, and the sheets on the bed were stained, cigarette holes in blankets and pillows for kids. Thank you for allowing me to express myself

Desired outcome: clean it up or shut it down. simply for safety reasons

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3:39 am EDT

Choice Hotels International Unauthorized credit card theft - firestone, co

The choice hotel location in firestone, co is involved in fraud. They had a guru set up the system to steal the money in the background - it's working great! (I am an employee) however, the guests have caught on and all hell is about to break loose! We say we hold 50, but they sneak 100.00...
Oops! "fat fingering" the servers always gets you in trouble. They play stupid like they have no idea what's going on. The doors will close once the state ag gets wind of it. The incidentals take 3 to 6 weeks to be returned - smelling fishy yet? This is a tactic done on purpose to hope you forget :) and then the money is theirs. Miss "fat finger" and the group should be locked up! I am two seconds from quitting and filing unemployment - I will not steal from my (our) guests! Disgusting policy! I should not have to tolerate this. Sad! I loved my job until this [censored] happened.

Desired outcome: Entire Shutdown due to ignorance

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1:54 pm EST

Choice Hotels International I was bit by a spider

To whom it may concern
My name is Marlon Hoy. My lawyer advised me to write this written complaint and try to find a formal resolution... I was bit by a spider and to go to the hospital I can send a picture because of the state of the room was so dirty I have a chunk of arm missing and I can attach the medical paperwork. I would like to get a week credit as that's what I owe the hospital or you can pay the bill. If not I'll blast social media and escalate with my lawyer I dont want to be rude but this happened and put me out of work

Please contact me at [protected] anywhere downtown is fine thank you very much for your time

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2:03 pm EDT

Choice Hotels International Dirty filthy hotel - all rooms

Omgggg what a nasty, disgusting trifling place this is! If it wasn't too late to find another hotel, I would not have checked in. This is what we had to deal with-$278. For 3 nights. First, I had to clean bathroom to at least usable because no staff was there (or so I was told); while my husband had to kill flies and plug mouse hole. This is an abomination and it needs to be imploded and rebuilt - from scratch! These pics don't do it justice-it was a nightmare. We had to come back home for sheets/pillowcases and towels. The staff are very rude and couldn't be bothered. I had to actually go over to laundry and demand clean (if that's clean hate to see dirty) linen and towels. All I have to say is never, ever again. Usually, I don't pay too much attention to reviews. Well they tried to tell me. Burn me once... Not only that but yesterday, the cleaning man used key to try to get in room - said he thought I was leaving. I had to shout at him that I did not check out until today 9/16/2020. No apology whatsoever. Such filthiness and smoke filled rooms/smells like animals and weed/cigarettes. I am appalled at the staff's unprofessional behavior, including the rudeness of manager/girl who checks people in (sunday 9/13/2020) @ 4:30p.

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11:37 am EDT
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Choice Hotels International Erroneous information at time of reservation

Information that was not given at the time of making a reservation
Attached is an email I sent to Reservation Desk describing my plea for refund of which have been turned down for:

Hello, My name is Anna Kramer and I am in Superior Colorado. I scheduled a reservation for my guest who is also from out of town on May 16. The room was to be reserved from May 16-June 1st. The reservation # I have is: R1965547284.
When I spoke to the individual to make the reservation I asked the support person several times if the reservation I was making was for the Econo Lodge closest to I-44 and Memorial in Tulsa, Oklahoma. Several times he gave me the impression that yes, it was. I understand that you are looking into this situation per recording.
My guest was driven to the Econo Lodge in Tulsa on May 16 p.m. and dropped off only to find out that the Econo Lodge in Tulsa is now closed. He was left there and he and I had to figure out what was wrong. That was when we were told it was the Econo Lodge in Broken Arrow. I am not from Tulsa so all I was going by was the fact that I specifically asked the support person several times if I was reserving a room at the Econo Lodge closest to I-44 and Memorial in Tulsa. I WAS told that yes it was the one closest to I-44 and Memorial.

I am asking for you to PLEASE consider allowing me to cancel the rest of the stay since I feel I was led to believe that my guest would be stay at the Econo Lodge of Memorial and I-44. My guest was left stranded until we could figure out what went wrong. My guest is now in Broken Arrow which is NOT where he needs to be located and is somewhere we know nothing about.

My guest has stayed in the Econo Lodge now since Saturday night May 16 and has stayed Sunday, May 17th as well. He has no vehicle and is way out of the way of where he would be taken care of in Tulsa. I do not blame your support individual as he evidently is also not from Tulsa and was taking care of me correctly. I cannot tell you how scary it was for my guest to be dropped off and left and a facility that was closed and he knows nothing at all about the Tulsa area.

Please please help in the correcting of this situation as I am now needing to relocate my guest to Tulsa. He is needing to be in Tulsa NOW.

I AM very sorry for the stupidity on my part to not being more cautious and checking up on the information that was given me at the time of the making of the reservation. I felt I could trust the information given me and did not check up on it until I got a very distressed call from my guest saying he was left and the Lodge was not longer open.

I would be more than happy to pay for the rest of this week if you could find that satisfactory and letting me cancel the rest of the stay. I have to get him out of Broken Arrow though. It is not anywhere close to being where he needs to be located.

If you could PLEASE let me know as soon as possible as I am needing to have him relocated tomorrow.
Please let me know if it is possible by the afternoon so that I can figure out what to do by tomorrow.
Again, I am very very sorry for all of this and again I do not blame the support person who helped me, but I was led to believe that it was the lodge located close to I-44 and Memorial.

Thank you for your kind attention to this matter and I look forward to hearing from you today

Since then I have written to ReservationDesk.com and have been turned down for my request even though it was NEVER stated in my conversation at time of booking that the Tulsa Econo Lodge was closed. They have said they listened and do no find any error on their part. I completely disagree. I was also told that I never told the hotel that my guest was leaving . I completely disagree. I talked the front desk assistant-Julie-explained my needing to re-locate my guest-Lonnie Pfost-because of the erroneous information given at time of making the reservation. This is a matter of $990.65. I offered to pay the first full week of 18-24 of May. I hope this is something that you can help me in refunding at least some of the cost. These times of the virus has put me in a terrible financial crisis and especially with the extra cost of paying another hotel for lodging.

Thank you for your kind attention to this matter and I hope to hear from you soon. It is a matter of financial urgency now.
Anna Sue Kramer
[protected]@gmail.com

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Update by annaherrera62@gmail.com
Jul 06, 2020 11:40 am EDT

I also have all the correspondence via emails for this situation. Please let me know if you need me to provide you with this information.

Again Thank You So Much For Your Time
Anna Sue Kramer
annaherrera62@gmail.com

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3:59 pm EST

Choice Hotels International Credit card fraud

Econolodge has charged my card 41 times in one day stated they where not paid from last year took 2000 dollars out my account and left me in neg. So when i went to the front desk they said the had a new system it would be fix so when my bank called they stated it was a about some payment i stay last year but i payed for the room and got receipt but when i got a print off from my bank account everything h.ad vanished plz help me with this

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