Expedia
reviews and complaints

Our first time using this type service, we booked a hotel with the agent but were not told they would charge our credit card within 24 hrs. They did so I phoned back explaining we were not informed of this and would like to cancel and get a full refund only to be told there was a $20 administration fee. Weren't told about that either... sigh.
After several back and forth emails we ended up getting the full refund so all in all we were treated fairly. So Please be aware that you will be paying for their service within 24 hrs. We found this unacceptable simply because we seldom/never use our credit card to purchase, it serves to "hold" said service till we pay via cash, debit etc UPON arrival. Buyer beware right, my beef remains the fact this (and the NON refundable "administration" fee) was never divulged during the phone conversation and the fact that our stay was 10 or so days away. So they take your money today even though you might be months away from the actual stay/flight etc. Sorry Expedia this is not how I do business. We will not be using them again.

Fast, easy, great prices and very friendly and helpful customer service. I fly a lot and I have tried many websites before but this one by far is the best.

All the staff a 5 star review.also my main contract reminded of transportation. Expedia didn't motion it and should. I would stay there again in a heartbeat

I booked a hotel with Expedia.ca.(Residence Inn Gravenhurst)
It was initially for 7 nights.
It was raining, so after 4 nights we checked out early. I requested a full refund for the remaining 3 nights.
They agreed and said there will be no penalty.
I called when I got home, they were waiting for the O. K. from the hotel.
They even send me an email to let me know that I will get a FULL refund.
Everybody that I was dealing with was very professional and I got exceptional customer service. Special thanks to Kate for the email and receipt.
I used Expedia.ca in the past for flights and vacations and I will use them again.

Marcel in Kitchener, ON

My husband crashed his foot after I've purchased an unrefundable 5-star resort. Although I knew it's unrefundable, I tried to explain our misfortune to Expedia. My phone call was answered in a few seconds. The representative Joe was sympathetic and told me to hold on line while he was making a phone call to the hotel. Few minutes later he told me the hotel was willing to fully refund me. Then he sent me a cancellation confirmation to me. Right away. Next day I found a full refund was credited back to my account. It's a big relief, especially in a stressful period. I appreciate Joe's thoughtful and capable services. And I will be a loyalty to Expedia.

If you are tired of being hung out to dry by online agencies when things go wrong, Expedia is the agency for you.
I have dealt with agencies like Priceline in the past and found myself in a shoe-box of a room in Rome that was far from what I was promised with no help from that agency. On the other hand, I booked through Expedia a few years ago and had a similar experience with a European hotel. One call to Expedia and they not only rectified the situation but refunded my total hotel cost as a good will gesture.
Yesterday, I had to cancel a hotel booking I made in Mexico through Expedia. To my delight, my payment was credited to my credit card in less than 24 hours.
This company clearly puts it's customers first! It is my go-to online agency.

Ive booked several trips through Expedia, without a problem. Last weekend, I booked a flight on a Saturday with their 24 hour no charge cancellation. Monday morning I found I needed to change the dates of the flight. AA wouldnt waive the $200. Change fee, on the non refundable flight. I called Expedia, explained my problem, and the rebooked my flight, with full refund! They explained the 24 hour policy meant business work days, so Sunday didnt count. I wrote recommendation for Expedia on all my social media, after that! So great to find a company worthy of a positive review! Thank you, Expedia!

I booked a "budle trip", roundtrip air, hotel and car. I personally made an error and immediately called Expedia and they cancelled the flight and re-scheduled us with another carrier. However, on my credit car the charge from the cancelled airline was posted in the allotted time so I telephoned Expedia. Eventually I was connected with a supervisor named GERALD who did an outstanding job of navigating through the red tape and handling my problem. Now I don't travel as much now but when I get great service like what was provided by GERALD, I can be assured EXPEDIA will do the job or make it right.

We purchased around the world 5 stops ticket. In the country we visited we arranged drivers to pick us up and take us back to the airports and when we arrived at the airport they were there is was really nice not to worry how we were going to get to the hotel from the airport. We also booked our day tours that we did in different countries and we found that we were the only ones that go offered the little extras (eg lunch provided, VIP tickets, express entry etc) over people who booked through other websites and even through the tour company directly. It was nice knowing that we were looked after. I will defiantly book through them again

I am so amazed by the customer service they have! I accidentally booked the wrong dates for my hotel and of course it was non-refundable but I did buy the hotel protection so if I needed to cancel. So I give them a call (I wish I remembered who because she was amazing) and the lady who helped me was so kind and understanding and called the hotel for me and cancelled it. She was so quick and helpful! Not only did my hotel booking get refunded she also refunded my hotel protection plan as well so I didn't even get charged the fee of canceling. Seriously a great experience that just made me have a great first impression! They really go above and beyond to help you as a customer!

I love traveling and I like a great accomodation, even better if I can find a website which puts trip and lodging together at great affordable prices. This is what Expedia does, and does it well. I've been able to find great prices for December in New York or a great weekend in Lisbon. Sometimes I also check Expedia to find deals within a few miles from where I live. I simply think this is one of the best websites for traveling and tourism.
They send tons of emails, so it's better you have a dedicated newsletter address to repvent your personal email from being flooded with their great offers, or simply change it once you've experienced the entity of their mails.
If you are looking for a great holiday, look no farther, you've already reached the best place.

I travel a lot and I can say that Expedia is my go to app (cause I use the app) when it comes to booking a plane ticket or a hotel room. It's very easy to use, it (app) has some glitches but those can be fixed. It has everything you could ever need. From hotel reviews to fare comparisons, Expedia has it all. Whenever I'm not being flown from one place to another by a private jet, I don't even go to Delta, AA, Southwest, etc. Anymore. I just click on that yellow Expedia app and securely book/find a flight even up to the very last minute. Seriously, because they have my credentials (don't worry about identity theft or scams btw, I can assure you that they are atrociously strict about security and privacy) just pick a flight you want to catch, run to the airport and you're done! Easy as pie. (Pie is very difficult but, uh, you get what I mean! Lol)

We've used Expedia several times, but it's when there's a problem that you really get to find out how good they are. We experienced that problem a couple of weeks ago. A week before we were due to head off to Rome, my husband was hospitalised and given the diagnosis of MS. Although he was well enough to come home a few days before we were due to travel we knew he wasn't well enough to travel, and the GP confirmed that. I called Expedia the day the GP advised us not to travel, 3 days before we were due to leave. The customer service rep was kind, patient, advised us what refunds we were due (100% of the hotel costs, nothing from the flights) and gave us the airline's telephone number to contact them. I then asked about cancelling our prebooked taxi transfer which he dealt with but again confirmed there would be no refund payable. I asked if he could confirm that by email for insurance purposes, and he asked me to stay on the line while he did that. Something happened while I was holding and I got cut off. I suspected he had cut me off so he didn't need to do the email, and so I then got onto the travel insurers. After that call I got a 'missed call' notification, as the Expedia rep had tried to call back to let me know he had emailed. Can't complain at that, I think that's excellent customer service. OK, no refund from the airline or the taxi transfer, but that was in the small print, nothing I didn't already know. To be honest, I was pleasantly surprised to get anything back. Fingers crossed customer service is just as good with the travel insurance!

I booked three rooms in the hotel "Dream Bangkok" through Expedia. However, the circumstances changed (two of my family members are not able to join us for the trip) and I had to cancel one room. I went to the Expedia website and found out that this reservation is not eligible for cancellation. I haven't done complete research but I think this is hotel policy because some hotel reservation can be cancelled in Expedia. I decided to call Expedia as I didn't wanted to pay for the room we will not need. The way it works is you put your phone number on Support website and someone from Expedia will call you back within five minutes. I got an incoming within fifteen seconds. I explained my story to the customer service representative and he told me about how this particular reservation cannot be cancelled, but however, much to my surprise, he told me that he is going to call the hotel and see if he can get the hotel to agree to cancel reservation for one room. After being few minutes on hold, he came back and said that no one with the authority is available at this time (it was 3 AM Bangkok time) and I should call Expedia back in few hours. I obliged and called them back. The second customer service representative was equally helpful. She said she found some notes left by the previous representative and she is going to call the hotel right now. Long story short, she managed to cancel my extra reservation. This is the most helpful and not to mention sympathetic customer service experience I ever had. I am off course happy to get my refund but more importantly this was a very pleasant experience through and through. Very well done Expedia!

I am writing to you to thank you for the service that I had received on February 9th 2018 and how grateful I am that you were able to cancel and reimburse all my reservations without any hassle.
As I am sure you are very aware Chicago, IL had experienced one of the worst snowstorms since 2015 on February 9th 2018. I was scheduled to fly into Chicago OHare International Airport at 10AM from Pittsburgh, PA but had experienced six hours of flight delays followed by an overall cancellation of my flight. I had made a reservation through Expedia at the Whitehall Hotel (Itinerary #***751) for three nights which had a fee of 275$ USD which was listed as non-refundable.
When I had made the call at the airport asking if there was anything I could do about my non-refundable reservation (perhaps receive some sort of voucher to use in the future) your customer service representative immediately assured me that they would speak to their manager to see if there was some way Expedia could look past the non-refundable bi-law and reimburse me.
Within fifteen minutes your customer service representative was able to get in contact with their manager, explain the situation and got an OK from Expedia to reimburse me. The next step was to contact the hotel and ask for their permission, this was done in a very efficient manner and I was only put on hold for roughly five minutes as they called the hotel and got their OK to reimburse me.
Three business days later I have been fully refunded and want to thank you for such excellent, prompt and timely service. You had made such a dreadful airport and travel experience somewhat manageable. I am so thankful for such excellent customer service from your company and look forward to booking with you again.

Horrible! Horrible! Horrible business. Do not use this business for anything! We booked a hotel with Expedia. When we arrived at the hotel, we found out we did not have a room because they was all booked up. It did not matter that Expedia took our money and sent us a booking number. All hotels where booked up in this area, we has no choice but to drive the 5 hours back home. After spending 3 hours on hold and multiple calls to Expedia, they confirmed we did not have a room and would issue a credit. After a 45 minutes we was told we would have the credit. Still waiting for it to show up on my card. Do not use this business. They didn't care we had no where to stay. Lesson learned, book directly with a company.

From a very frustrated and disappointed individual, who had booked a trip to Key West, *** on February 14, 2022 to *** for a getaway through Expedia and purchased *** Travel Insurance since COVID-19 and due to the age of travelers. I was under the assumption that I was purchasing protection if something were to come up to have the trip cancelled without 100% refundable option. (attached the insurance policy for you to review and clearly states that 100% refundable is mentioned on the *** Travel Insurance Policy) But, I truly believe I have been misguided and taken full advantage of. As a trusting individual that you was not thoroughly explained in deep detail of what actually was being cancelled and confirming of what would happen. Instead I was mis instructed of what was actually going to happen if you cancelled. Making a huge by mistake when it was cancelled, that my purchased for what was most importantly booked to protect us from any mishap. The world is about making money under no circumstances of the consequences for the human being. It is about the bottom dollar and passing on the responsibility to someone else. I know that our country and ourselves have done that to us. So I am going to explain; what has happened to me and what burden it has caused on my life.My goal is to continue my dispute in this matter, because I am an honest person who works hard and believes that I have been taken for granted with the whole situation. Where I misunderstood was the cancellation of what policy was most important to protect me from a wonderful relaxing vacation that might end up being cancelled due uncontrollable.Let me know if anyone is understanding my concern with this charge being refunded. I would like to offer to pay the $159.27 back to *** insurance and *** keep the down payment of $683.57 and bound out the $2,858.02. Let me know if we can work something out within reasoning.

Cancelled flight during Covid 19. Flights resumed last month and wont honor new bookings.

keep delaying our refund for two years already. always said it is in process of getting refund to our CC. stay away from this company ever

Always a great trip when dealing with Expedia! I tried Priceline only once and it was so terrible! Expedia is BBB accredited and Priceline is not. I should have known better. Now, I know.

Re: Itiniery [protected]

Please help us understand why we were mislead with the cost and the room that we stayed at on March 28 2024 in Jasper. Alberta We booked the room for 96.00 CAD. We got charged 179.00 CAD for a room that didn't resemble the actual room to the room we saw on your website. The room we got was not nearly close to the one advertised and find this very misleading. We believe you charged us for a completely different location. On the website it is still showing 96.00 CAD for the Tonquin Inn. At first we thought it was a deposit we had to pay but have not received any refund.

It was not worth the money taken from our credit card. I would never have booked that room for that money. I have not had any issues with Expedia until now and I use this to book all my hotels. Please look into this and advise on how you will proceed to rectify this major error as it looks like you charged us for another room (location)

Thank you Luka Katchutas and Mira Skara Katchutas

Very bad experience dealing with expedia to book an all inclusive vacation. I will book directly with the vacation provider the next time. I never received a confirmation email once I booked... So when I submitted a request to be contacted by customer service for a problem involving ''vacations'' and ''itinerary'' I was contacted by one Stephen who told me he couldn't locate my reservation and was told to call sunquest directly. Upon doing so I was told that having booked with expedia they were to send the the documentation and itinerary... The individual at sunquest was gracious enough to provide the itinerary number which wasn't even her prerogative. Upon calling expedia at the number they had contacted me from which I presumed was the correct number to address a vacation package itinerary issue the gentleman namely Stephen accused me of not having booked with expedia, when clearly, I was dead sure I had. I provided him with countless bits of information which he couldn't use to locate my reservation, finally I did a conference call between a reluctant Stephen and Sunquest to sort out the matter... Finally the polite individual at Sunquest explained that since the package was booked on expedia it was their responsibility to provide the itinerary and necessary documents... Stephen attempted to brush me off by giving me the number to call and I requested for him to warm transfer me over to the right department... After 15 minutes on hold, I was cold transferred to one Ray from the EXPEDIA TD VISA REWARDS DEPARTMENT... At the very least Ray stayed on the line with me and transferred me to the right place where one Allison accused me of not dialing the right number and not reaching the right department and not having a reservation code... Being frustrated as one can imagine I explained for the 6th time that I never received a confirmation email with the booking code and therefore was unable to provide this confirmation code when I requested that the VACATIONS department contact ME for a question concerning my ITINERARY. Furthermore Allison told me she was unable to compensate me for my time and stress after over 5h of back and forth calling between expedia departments and sunquest vacations... She finally sent me my itinerary with my documents after being on the phone from 7:20 till 11:40 am less than 18 hours before my flight... I asked to be transferred to her manager and asked for her to explain my situation to her... When I was transferred I asked one Evelyn if Allison had provided her a brief synopsis of my frustration... She answered yes, Allison told me you called the wrong department... I was livid, not only are expedia employees not equipped to handle a simple customer request they belittle and take their customers for a fool... Once again I explained to Evelyn that upon making a vacation itinerary request from customer service on expedia.ca I was contacted FROM EXPEDIA concerning my issue... I was told TWICE to call the vacation provider being accused of NOT BOOKING WITH EXPEDIA... Finally when performing a conference call with Sunquest and Expedia I was transferred to TD REWARDS VISA EXPEDIA VACATIONS before FINALLY being transferred to the right department being accused of not proving the right information and not being able to select the right department from the call number... The manager Evelyn didn't seem to understand my frustration of over 5h of arguing on the phone retelling my situation to over 6 people and being accused of not booking with expedia when clearly my credit card was charged and I never received a confirmation email. Finally when I asked what could be done for compensation Evelyn had the nerve to ask why I deserved compensation... Expedia customer service does not value the well being of their customers. I was offered a 25$ voucher for expedia, I told her it wasn't enough and she launched an investigation to see what other compensation might be considered... I have lost confidence in expedia, I was taken for a fool by most staff members... The only competent employees I spoke to were the two from Sunquest and Ray from TD VISA EXPEDIA VACATIONS who wasn't even from the same departments... Very sad experience with expedia... I am only glad I received my itinerary and documents and will not have to deal with them in the future... I booked with expedia to receive the expedia points but I would have booked and will book directly with Sunquest in the future to avoid being hassled, belittled, and accused of being dense from expedia customer service.

Expedia doesn't have any idea of what they sell!
Back in March of 2023 my wife & I were lining up a trip for my sons college graduation which would probably be the last trip we would all take together.
1st we tried Priceline that was a disaster because they booked the same trip flight hotel & all twice (2 times).
I guess they thought I was bring along a set of clones or something.
I went through hell getting my money back after emailing the CEO daily.
Okay back to Expedia:
1st they got my wife's last name wrong not once but twice. It didn't match her passport so she wouldn't be able to get through customs.
I ended up booking her flight myself with the airline.
2nd I requested a ground floor beach view (I paid extra for that because my wife is disabled) I verified it with Expedia & called the hotel to verify the same. The Royal Decameron Montego Beach.
Well we arrive at the hotel on said date which we were to stay for eight (8) days great.
We check in & are given a room on the fourth floor no elevator okay I will straighten it out later.
So we go up to the room & I go back to the front desk & explain that we paid for beach front 1st floor not 4th floor.
I am told they have no rooms like until tomorrow so I would have to check out prior to 1100 hrs (11:00 A.M CST) & they would have the room ready for us.
Next morning comes & we did as directed.
Problem no room ready as told
I am informed the room will be ready by 1200 hrs (12 noon cst)
Okay I can live with that so I thought
1200 hrs. Comes still no room (they were given more than enough notice)
We ended up falling asleep in the lobby until I got really pissed off & asked for the manager.
I got the manager & informed her that I have been waiting over 3 hrs for my room which I was promised & verified back in March (it's now June)
I informed it's going to be a little while longer
What
I informed her that they owe us over three (3) hrs of our time & I will go to the said room & clean it out myself & everything will go out the sliding glass door to the beach & I might forget to open the door.
Needless to say in less than ten (10) min. We had the room.
They room was twice the size of the one we were in & like twenty (20) feet from both pools.
Then we had the TV remote problem there was no remote in the room.
I went down to the front desk & informed them & was told they would get one there right away.
Guess who the remote was until 2030 Hrs (8:30 P.M. cst)?
ME (this is after a number of times requesting it)
The patio only had two (2) chairs so I decided it need some sprucing up to make it more homey esp. After the aggravation we went through.
I grew up on Long Island, N.Y. Where we stole anything nailed down or not so now it was time to revert back a few decades.
Night came & it was time to go on covert operations & put on the cami's to spruce up the place.
1st a couple of lounge chair disappeared & ended up in our patio & room along with a table & a large vase from the smoking area full of sand
Still didn't look right on the patio we need more shall I say obvionce so a few Palm trees with planters & Tie plants decided they wanted to move to the patio from around the Hotel.
Still wasn't the right look we were missing lighting for the patio so a bunch of their solar lights served the purpose.
Needless to say the next morning my wife & son got up & asked me were did all this stuff came from?
I Replied: what stuff?
They replied: all this stuff.
I replied: You weren't happy with the patio the way it was so I went night shopping, You have no idea how It was the dodging security guards with this stuff.
They are lucky I gave up drinking otherwise their kegs of Beer & liquor inventory would have come up short also just like we used to do breaking into bars when they were open & stealing their kegs or car dealer ships for tires & stereos, etc.
Needless to say my son confiscated my cami's the next night because I wanted some of their statues now for or patio.
Well so much for me scrounging anymore.
The Gym was no where near as advertised or the beach hardly any lounge chairs or cabanas as advertised.
The bathroom was a far cry as advertised all of which we took pictures of among other things of the place.
Then the women on the south shore of Long Island you would go to the beach & have a ton of eye candy.
Here you were surround like you were at Blivit Beach (Blivit is ten (10) ponds of crap in a five (5) pound bag) & these things are wearing two (2) piece thongs! Golo or Slim fast would make a fortune there!
This one kid about 10 years old was so fat he couldn't get out of the pool by the ladder without his mothers help!
This kid looked like a younger version of the Michelin Man or Mr. Stay Puff the marshmallow man.

There was one (1) thing they didn't advertise & that was Cockroaches.
Thank God I put a wet towel at the bottom of our door so the couldn't enter.
We must have counted at least 12 of the guys averaging three (3) inches in length.
After all of this & a few other things we had enough of this place & I booked a flight home only 4 days into the trip as we were supposed to stay 8 days.
So the evening before we are leaving at around 2200 Hrs. (10:00 P.M. CST) I can across I think it was Cockroach #15. I have to say it was nice enough to stay & pose for the camera for a couple of photos.
So after the Cockroach photoshoot I caught it by the leg in front of a few ladies to their horror & proceede to the front desk with my prize.
As I am getting to the area of the front desk you have the bar & a large room that all these people are partying in at the time.
I figured I might as well have some fun on my final night there & show over 40 plus people to witness my find of the night.
I walked into the middle of the crowd (Cockroach in hand by it's leg) & yelled out: "May I have everyone's attention please?"
Everyone quilted down & looked at me.
I then asked: "Has anyone misplaced or lost this marvelous specimen of a Cockroach?" (As I said that I held it up so all the people could see it was very much alive dangling by my fingers trying to get away.)
I made sure I didn't say Roach because everyone there would have pulled out a clip thinking they could smoke it.
Needless to say all the people scattered away from me & ladies screamed.
Then I asked If anyone wanted to bid for it & we will open the bid at 50 cents?
No bidders.
Next morning it was time to check out & I asked for a complaint form & a bill.
The manager was there as I reviewed the bill & aske Me: "Is there a problem with the bill?"
I replied: I was checking to make sure I wasn't being charged extra for the Cockroaches so I guess they were included free of charge."
A bunch of people heard me say it loudly.
I requested a refund for the time that we were not staying & was told I had to deal with Expedia for a refund.
So I got home downloaded my pictures & their that they advertise attached them to a more indepth letter with proof of check out (Plane tickets etc.) and emails exhibits "A" - "N" Their photos & actuals to the CEO in Seattle WA Requesting a refund & a copy of such to my credit card company.
Still waiting on a reply from Expedia.

BOOK YOU TRIPS & FLIGHTS YOURSELF LESS AGGRAVATION.

Jan.26, 2004 Expedia [protected]

I booked a flight round trip Toronto to Montreal on Porter Airlines and a hotel stay with Ruby Foo's in Montreal through Expedia, Jan.27-29.

The person booked my flight to city airport in Toronto but I said Mississauga airport not downtown city airport.

When I noticed the mistake I called back. The second agent changed the flight and said I would be given a refund but had to pay Porter directly the second time by credit card which I did.

The bill charged me on Master Card says 1,0237.87.

As I was told I would be credited back the double flight, I am still waiting the credit back.

I booked a reservation with hotel greencaps itenaray number [protected]. I canceled the reservation, but the hotel charged my debit card $51.46. They said it's not there fault even though they provided the hotel with my debit card information.. I tried to resolve this for three months they've lied to me and altered records. They said it was pay later, but they gave the hotel my information. They should be responsible for the hotels you do business with.

Oh they are pleased to refund me? After they closed early and left my wife a stranded at 11pm (She was there before the rental car were supposed to close and the other agencies said they went home early). So what is the POINT of making a reservation through Expedia with accurate flight info just to have these people roll out early from work? Do they not treat Expedia reservations as real? This is the second time we've been stranded. Do your third party reservations might nothing? Then why use you?

How many of you can say this: my wife arrived 3 hours early as directed to Osan Air Base in Korea, had a layover in Japan to gas and get more people, got to SEATAC 10 Hours later, checked into a New airlines with bags and two pets, 4 hour layover, 5 hour flight to DC, just to get bags and pets, find out your Expedia reservation was bull$#*!, no other car agency would even call her a cab or Uber ( they live there and acted Like they didn't know a $#*!ing number at 11 pm), ONLY when my wife, on military orders, crossed the median outside, spilling luggage into the street and almost the cats, did a great AMERICAN taxi guy come to help here and get here to her hotel. Cost that your company cost me: a taxi ride, there were no cars available the next day, so another night in the hotel, and then, a REAL BOOKING, through a real car site directly, the following day. And the reservation at the hotel she was supposed to drive too on time. $$$$$ the customer gets D#_%? on and you expect to roll out Expedia One Way when you can't book and promise a rental car when needed? We've been using your service for 15 years. NEVER AGAIN. I've been traveling for work for 25 years, never again. I'll directly tell you the pain and failure your company caused (this isn't the first time). I will never recommend your service to anyone again. Especially since you like to leave military spouses who traveled for 30 hours completely F?$)& with no concern, traveling overseas, bags n pets in hand, with a closed down counter, no car, no help from any $#*!birds in the rental facility to help call a cab?.only a True American saw her struggles and came to her rescue to get her to hotel?.and this DCA, our nation's capital?.after serving 25 years I served the military, mostly forward in front/overseas locations (so you people don't have to), this is what we get when we finally come home too. It's an absolute disgrace and people should be warned your company CANNOT and WILL NOT DELIVER what you put in your companies Mission Statement.

I don't see a single board member willing to take that trip and deal with what my wife had to because companies like you don't care about people anymore, just profit, no matter how the trash panda service was or how the individual traveler had to rescue themselves?.this company statement below is $#*!.

WE BELIEVE TRAVEL IS A FORCE FOR GOOD
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I am a medical student in St. Vincent and the Grenadines. I bought *** Ticket from Expedia on Monday June 8, 2020 against the next available flight which was July 2, 2020. Before I bought the ticket, I called *** to confirm that the ticket was real because part of the problem is that these fraudulent online ticket agents took advantage of the chaotic situation created by this COVID-19 to put ticket that does not exist online at a very cheap price and after people buy it, they cancel it. And they collect "fees" of about 10% from people to process their refund. *** confirmed the ticket exists over the phone on Monday June 8, 2020 and they had the same flight on their website at that time selling for $776.00 and Expedia was selling the same ticket for $573 and I bought it from Expedia. By Monday June 22, 2020, *** sent an email canceling the ticket and stating clearly that they won't refund money but instead a Voucher that I may never need because I won't have a need to fly ***. This was to be my only time to fly *** in the first place. By Sunday June 21, 2020, St. Vincent and the Grenadine had it on their Local newspapers that *** was resuming flight to St. Vincent "*** Resumes Service To St Vincent And The Grenadines On July 2nd" And by that Sunday, *** has reduced the price of that ticket on their Website from $776 to $573.00 in an apparent effort to lure more people to buy the ticket when they know they will be canceling the ticket the next day. By publishing the flight in Local Newspapers and reducing the price from $776 to $573, they were promoting the sale of a ticket they knew they were going to cancel the next day. So, I concluded that *** knew they would cancel the ticket but stepped up their sales advertisement on the ticket to attract as much people to buy the ticket as they can get. It is now obvious that *** is colluding with online ticket agents like Expedia.com to rip people off. I was stranded in the Island, stranded with no flight to leave the Island and other options to get a ticket is now 3 time more expensive and I have no money and they are refusing to give me back my money because they are a big company and untouchable. After the ticket was canceled, I called *** and they said they would not refund the ticket but to force me to accept a Voucher that I may never need. And they were referring me to expedia.com because according to them, my money is still with Expedia.com but when I call expedia.com, they tell me that the cancellation was done by *** and that the no refund policy is the fault of *** and that they don't have my money. So, who has my money? That is why I am filing a complaint against the company that collected my money from my account. *** and Expedia.com were dribbling me, with each other passing the buck to the other. BELOW IS THE COPY AND PASTE OF THE EMAIL FROM *** "We regret to inform you that *** from Toronto, *** Intl (***) to Houston, George Bush Intercont (IAH) on July 03, 2020 has been cancelled due to the impacts of COVID-19, government travel advisories and/or health and safety concerns. Due to this cancellation, you may have the option of transferring the remaining value of your booking to an *** Travel Voucher, which has no expiry date, is fully transferable and can be used multiple times. You can also convert the remaining value on your booking, minus any taxes, into Aeroplan Miles, and get an additional 65% bonus miles, or you may be eligible for a refund. If you purchased a refundable fare, you have the additional option of returning the remaining refundable value, minus any applicable fees, back to your original form of payment. Next steps If you booked with a travel agent or any online travel agency (for example, Expedia or ***), kindly contact them directly for changes or cancellations. Each partner has a unique booking system that we are unable to access in order to adjust your booking. For Aeroplan bookings, visit https://www.aeroplan.com/contactus for contact options. If you booked directly with *** (including aircanada.com, the *** Mobile App, and our Contact Centres) or Kayak, Google Flights, and Skyscanner, you can change or cancel your booking by visiting https://*** Thank you for choosing to fly with us. We look forward to welcoming you on board again soon. Booking Reference: *** I *** Please do not reply to this email - we apologize, but because it's an automated email, it does not accept replies. We've sent you this email about an *** product or service that you've requested - this is not a promotional email. Your privacy is very important to us. To see how we're protecting your personal information, please take a look at our Privacy Policy. *** Si le présent courriel n'est pas dans la langue de votre choix (français ou anglais), appelez les Réservations d'*** au et nous serons heureux de mettre à jour votre réservation et de vous envoyer une nouvelle copie de l'itinéraire"

I recently booked and stayed at the *** hotel in Denver Colorado. I was looking for luxury hotels around & From reading good reviews and viewing pictures i decided to proceed with staying here. The morning of June 6th 2020 we had been traveling all morning and arrived earlier then expected.. we got to the hotel around 11am. We decided to see if the hotel would allow us to check in a little earlier then normal sense we were wore out from traveling. I didn’t think this would be too big of an issue since I’m familiar with staying at *** hotels, and I am a Silver Elite member in which I usually have no issues checking in earlier then the check in time. We were greeted by the Manager Dani, which had my reservation pulled up and mentioned that I was early and that it wasn’t even check out time yet. She then goes on by informing us if we wanted to check in now I would have to pay a day and a half fee. I then mention to her I have a *** account with *** and wanted to see if we would be allowed to check in earlier with my status. She goes in an office to check if that would be possible, she then comes out and tells us that option is not possible we would still have to pay. I was not willing to pay these extra fees.. so we leave the hotel and drive around until it was around the hotels “allowed” check in time. We get a call around 2pm from Dani stating that the hotel had an available room for us to check into so we headed over back to the hotel. As we’re checkin Dani is explaining to us the hotel amenities, parking etc.. she then explains the pricing of parking and breakfast, I then explain to her I had already paid to have that included in our stay. She seemed to not be aware of that.. she then says “let me check because I don’t see that”, she then asked to see my confirmation email in which i show her and she begins to write something down, then grabs us a parking pass and breakfast passes... we proceed with unloading our bags on to the baggage carousel, the valet attendant then says “make sure to bring it back down”. I thought this was weird because usually at a luxury hotel the bellman takes my bags to my room.. I’m not sure if this service wasn’t offered because of the Covid-19. We then get off the elevator to the 7th floor immediately stepping off the elevator there was a strong unpleasant smell in the air. We then go into our suite and realize the carpet is coming up further walking into our suite there was a whole in the wall and further carpet issues, I then walk into the bathroom and I was highly disappointed in what I had seen due to it not being accurate with the advertised pictures. One of the light bulbs were out in the bathroom as well. I was really disappointed in the suite I received and did not feel like I got my money’s worth. I wanted to leave after experiencing all this but being so tired from traveling I didn’t bother trying to find another hotel to stay in. I then return downstairs to return the baggage carousel and to park the car. I was then instructed on where to park the car, this was also annoying due to the fact that I had paid for valet service and didn’t receive that. At this point I’m annoyed with the whole hotel process, I go up stairs to nap. The date of June 8th 2020 I wake up to see that the fridge in the suite had been Leaking water and got all over the floor we cleaned it up I then go down to breakfast, I had ordered a mimosa with a have it your way entree. The breakfast wasn’t as warm as I expected it but it wasn’t too bad. As I am eating my food and finishing my eggs I had found a hair in my eggs I immediately stop eating and show the waitress.. she offered to get me a new side of eggs but I didn’t feel comfortable eating anymore especially with this coronavirus going around. I proceed to grab my luggage and checkout of the hotel. I explain to Dani everything that happened during our stay and that I wasn’t pleased staying with them. She apologized and offered to add points to my *** account due to the “minor issues I experienced”. I truly don’t believe this was enough & these were not minor issues in my opinion. Dani didn’t show much hospitality or sense of urgency with dealing with my situation. I called Expedia June 13 2022 due to the fact I booked through you guys to see if you could step in and resolve the issue. This just became an even bigger issue. I was given the run around with who to speak with about 45mins just to speak to the correct team. I am a Gold Member with Expedia and expect to have “better” service in which I felt like it was worse. I spoke with 5 different people, 3 of these people happen to just hang up on me while on hold, they even asked for a call back number and I was not contacted. I’m not sure if this is what your company practices but that is not okay when I am a loyal frequent paying customer! I finally get an answer from Brandon, I then explain my whole story over for the sixth time. And puts me on hold. He then comes to the conclusion to only offer me a $75 voucher which isn’t enough for what I experienced at the hotel or the service I received today. There has to be something you guys can do or offer to keep me as a happy customer I’ve never had a bad complaint towards Expedia until this situation.

On October 6 th 2020 I *** booked airline tickets for me and my son *** through the online travel agency Expedia. I booked our flights online, leaving on December 14 th 2020 to December 27 th 2020. Our flight reservation was confirmed by Expedia via email. The next day on October 7 th 2020 I received an email and text message alert by Expedia that part of our returning flight from Toronto to West Palm Beach on December 27 th 2020 changed their flight number and time, which I found odd. On October 8 th 2020 I called Expedia customer care line and inquired about the change of flight number and time and was then told, that part of our returning flights were canceled without an explanation on why. I said that I did not authorize a cancelation and asked if they can book us on another return flight, in which Expedia told me they had no return flights available. I could not believe what I was hearing and while I was on hold for over 30 minutes, I looked up consumer reviews regarding involuntary cancelations by Expedia and the DOT and BBB. I was shocked to see just how many people were scammed by this company in previous years. I had used Expedia for years prior and had no idea. When Ms. R from Expedia returned to the phone line she explained to me that there is nothing she could do except issue a refund to my card ending in 1718. I agreed and told her that I would like to book a new flight, thinking my charge of $1891.30 plus the $7.02 for Expedia fees was back on my credit card right away. Expedia than told me that I had to wait 12 weeks or more for my money to be returned. THAT IS UNECCAPTABLE AS I NEED THAT MONEY TO BOOK ANOTHER FLIGHT RIGHT AWAY. I was furious and said that that was unacceptable. Expedia said that *** was the ticket holder and that they had to wait on them to issue a refund and that they were busy because of Corona. I did not believe that story as I was reading though consumer reports of the same issues I was now facing, where Expedia put unauthorized holds on peoples money and it had nothing to do with the Corona virus or their wait on the airlines to issue refunds and these reports were from years ago and prior to Corona. Expedia then initiated the refund and confirmed with an email that they canceled my flight (Not me) After that, I called *** because I did not believe the story Expedia told me and sure enough, was told by *** that they already issued the refund back to Expedia and that they do not understand why they would hold my money for over 3 months. I was also advised not to book through a third party vendor such as Expedia anymore and book directly with the airline. I told *** that I had booked this way for years and that I trusted them. But not anymore. After that I called Expedia back and asked to speak to a Supervisor and was placed on hold for almost an hour. When I finally got to speak to someone, I told them that I spoke with *** and told them that the refund was already initiated by *** to Expedia and asked why I had to wait over 12 weeks to get my money back. I again was given the lie regarding Corona, they many cancelations and their busy schedule. I told them that I did not believe them as I read reviews about their shady delays in refunds, just so they can play with people’s money and make money. I also read the DOT regulations. Expedia is now holding my money hostage. It was Expedia canceling my flight and my money HAD to be refunded immediately. My birthday is on 12/11 and my son *** was to spend my Birthday with me as he resides in Las Vegas. We suppose to fly together to Innsbruck to ski and see my dying grandfather, spend Christmas together with my family there and create lasting memories. He was to be with me for New Years and return to Las Vegas on January 2 nd 2021 Expedia now messed all this up for me as I do not have the money I set aside for the flight because they want to hold it hostage. I am herby requesting a refund of $1891.30 plus the $7.02 Expedia fee to be immediately issued back into my account on my card ending in *** so that I’m able to book another flight directly with an airline and we can still go on our planned Christmas vacation. I also booked our Hotel in Austria/ Tirol prior on July 27 th 2020 and I now risk having to cancel that as well if I don’t get my money back in time. After all this, Expedia had the nerve to ask for my feedback. I ll give them a minus 100 for the scam they are trying to pull on me and destroying my holiday vacation with my son that I haven’t seen in over a year. Tonight I sent a message to Expedia via Facebook messenger on their site and was given excuses that I had to wait 12 weeks for my money to be returned, which would have me miss Christmas with my family in Europe. I also filed a dispute with my bank and hope to have my money back in my account by next week. Expedia was alr*** reimbursed by the airline *** within minutes, therefor their is no reason for this company to play with my money for 3 months and invest it in stocks. It is illegal and unconstitutional. I will escalate this matter to DOT and hire a lawyer and sue for personal damages if I don't receive my money back within a week for services not rendered and involuntarily canceled without explanation or authorization.

I have working with Expedia to obtain a refund for changes to itinerary I did not accept or approve of. *** confirmed a refund was issue back to Expedia for $346.20 for I#***. *** also sent me letter to confirm a refund was issue. Expedia refused to refund my Discover Card. My last conversation with them was give them a few more weeks, well this issue started in June 2020. I have a PDF that shows Expedia received my communication but they did not send it over to *** Air. See *** note below. From: *** Date: 10/1/20 12:00 PM (GMT-06:00) To: *** Subject: RE: Reference#: *** September 30, 2020 Dear ***, Thank you for contacting *** Airlines Customer Care with your inquiry. ***, I understand you have questions regarding a refund you were to receive for a recently canceled ticket, confirmation code ***. Our records indicate a request to process your refund was submitted to our accounting department on September 22, 2020. Please allow seven to ten business days for processing, however financial institutions have varying time frames when posting credits. Please contact your financial institution directly for further information. As always, thank you for flying with us. We hope you'll give us the opportunity to exceed your expectations on another flight. Sincerely, Jeanna G. Customer Care Representative Reference#: *** From: Expedia Travel Services Date: 6/20/20 6:47 PM (GMT-06:00) To: *** Subject: *** Airlines changed your flight details. Do you accept? Passenger(s): ***/*** Expedia Itinerary Number: *** Airlines Confirmation Code: *** Airlines Changed Your Flight Details We need your response. See changes in red below. *** Airlines changed your itinerary and did their best to find an alternative with minimal disruption to your trip: Changed the departure date for 1 of your flights. Changed the arrival date for 1 of your flights. Changed the departure time for 1 of your flights. Changed the arrival time for 1 of your flights. Changed the flight number for 1 of your flights. It is important that we confirm your acceptance of this change as soon as possible. Please review the updated itinerary and click I ACCEPT below. Chicago to Portland Sunday, June 21, 2020 Flight Details *** Airlines Flight Number: *** From: Chicago, IL (ORD-O'Hare Intl.) To: Portland, OR (PDX-Portland Intl.) Status: CONFIRMED Depart: 4:25 PM Arrive: 6:58 PM Class: Coach Equipment: *** Jet Portland to Seattle Monday, June 22, 2020 (change) Flight Change Details *** Airlines Flight Number: AS 2878 (change) From: Portland, OR (PDX-Portland Intl.) To: Seattle, WA (SEA-Seattle - Tacoma Intl.) Status: CONFIRMED Depart: 2:00 PM (change) Arrive: 2:53 PM Class: Coach Equipment: DeHavilland Dash 8-400 Turboprop Operated By: OPERATED BY *** AIR AS *** (AS) Seattle to Las Vegas Monday, June 22, 2020 Flight Change Details *** Airlines Flight Number: AS596 From: Seattle, WA (SEA-Seattle - Tacoma Intl.) To: Las Vegas, NV (LAS-McCarran Intl.) Status: CONFIRMED Depart: 4:25 PM Arrive: 6:55 PM (change) Class: Coach Equipment: *** Jet Las Vegas to Seattle Tuesday, June 23, 2020 Flight Details *** Airlines Flight Number: *** From: Las Vegas, NV (LAS-McCarran Intl.) To: Seattle, WA (SEA-Seattle - Tacoma Intl.) Status: CONFIRMED Depart: 6:35 PM Arrive: 9:09 PM Class: Coach Equipment: Embraer *** Operated By: OPERATED BY *** AIR AS *** (AS) Seattle to Chicago Tuesday, June 23, 2020 Flight Details *** Airlines Flight Number: AS26 From: Seattle, WA (SEA-Seattle - Tacoma Intl.) To: Chicago, IL (ORD-O'Hare Intl.) Status: CONFIRMED Depart: 11:55 PM Arrive: 6:00 AM +1 day Class: Coach Equipment: *** Jet Please click "Accept" if you agree to the change. If you choose to cancel, please click "Cancel" and we will cancel your flight. Once we cancel you will receive either a refund or a credit depending on airline policy. For more information see our customer service portal. Due to significant increase in cancellations across the travel industry, the airlines who are offering refunds are issuing them within 8 weeks, but some refunds could take longer, depending on the airline. I Accept Cancel Flight Special Instructions As a result of this change, unless mentioned above, any seat(s) selected in the original booking may not be confirmed for the changed flight. If you reserved a paid seat, please contact the airline to ensure it is transferred to your new flight. ________________________________________ Please do not reply to this e-mail as this mailbox is not monitored. You are receiving this transactional email based on a recent booking or account-related update on Expedia.com. CONTACT US To contact us or send feedback, please click here. CST# *** @2020 Expedia, Inc. All rights reserved. Expedia, Expedia Extras, Best Price Guarantee, Trend Tracker, Insiders' Select and the Airplane logos are registered trademarks, or trademarks, of Expedia, Inc. in the U.S. and/or other countries. Other product and company names mentioned herein may be trademarks of their respective owners. For Internal use only *** Itinerary Number:

I have a trip booked for Paris for my daughter and I from Sept. 12-19 (Itin #***). All indications are we won't be able to take the trip due to Coronavirus issues. I have received multiple e-mails from Expedia urging me to cancel by a certain day in order to get credits. The latest deadline was May 31. In an effort to ensure I could get full credit to re-book next year, I called May 27 to cancel. I was told the hotel and airfare need to be canceled separately. Additionally, the hotel rate was non-refundable and without the hotel's approval, not even a credit could be issued even though the only reason I am even considering canceling this dream vacation is because of Coronavirus restrictions. An inept customer service agent tried to contact the hotel but came back on the line saying he couldn't understand the language when he called so he would have to e-mail them. In the meantime, I had found the contact the property function on Expedia's site and reached out on my own. I was assured by the agent the May 31 deadline provided in the May 20 e-mail from Expedia meant little and that I would still be able to cancel after that date - I just might have a year as opposed to two to rebook. I had received an e-mail from the hotel May 29 indicating they would extend credit through May 31, 2021. Unfortunately, as this is the third trip I've had to cancel this year that needs to be re-booked next year and I have to work around school and work schedules, I feared May 31 wouldn't be long enough. I reached back to the hotel to request a further extension but also called Expedia back June 1 to see if they could help. I had yet another 45 minute plus wait and yet another customer service agent who could do nothing for me. He had no idea what I had already done, said he couldn't find a number for the hotel to call, then said he too called but couldn't understand the language. I was transferred to a supervisor Ellen who indicated they would keep working with the hotel and she assigned me a case number (***). June 3 I received an e-mail from the hotel indicating they could extend my credit to August 31, 2021. I immediately forwarded it to the Expedia customer service team. I received a response the same day from Venice at Expedia indicating they would apply the credit. That same day, I tried to click the link I had received May 20 to cancel my flight. I was taken to a screen indicating: We're sorry Unfortunately, we can't process your request because it is too close to your cancellation date. Please check your itinerary for more information about how to contact us. I then tried to go directly to the Expedia site and sign in to my trip and cancel from there. Doing that I was taken to a screen that indicated what credit I would receive but also indicating there would be a penalty of $300 per ticket upon rebooking. If I go to *** site, they indicate: Need to change upcoming travel? To help with uncertainty around future travel, you now have until June 30 to change or cancel any travel you’ve booked through the end of the year without fees. For additional flexibility, if you make new travel plans by June 30, you'll be able to change or cancel those flights you booked with no change fee. You may be able to request a refund online or by contacting us if your flight has been affected by a significant schedule change or if your flight was canceled without another option. I sent yet another e-mail to customer service about the discrepancy and asked for help getting the credit properly applied to my account. I got back an obviously generic response - cut and paste directly from some script customer service agents are provided as opposed to truly looking into my case to see all that had been done and what help I needed. I called again June 9 to try to get everything addressed once and for all. Again, I waited for 20 + minutes and spoke to an agent who had no idea what was going on. I was repeatedly put on hold and told he was looking into the history of my case. Yet when he returned to the call he still had no idea what I had worked out with the hotel and didn't even show a credit on my account. Frustrated, I asked to be transferred to a supervisor. I spoke to Brian. I got the same song and dance about needing to look at the history of my case and he too somehow never found the communication with the hotel, their confirmation of the credit, any credit on my account. I don't know how Expedia can function as a company when their customer service team is so worthless. Brian had the nerve to say to me he was doing the best he could to understand how credits were being applied since they have never had to deal with things like this before. How dare he! None of us have had to deal with a global pandemic so completely disrupting our lives. But as a company that provides travel services, Expedia NEEDS to know. And they have had months to figure it out. I have NO confidence in them. Yet I will be forced to use them to rebook because they are the method I used initially. Customers like myself use a service like Expedia for a couple reasons: 1) Convenience of booking all aspects of a trip in one location. On the flip of that, to be able to cancel those aspects in one location as well by using their service. 2) As the booking entity, they should be an advocate for their customers. I should be able to speak to their team and get accurate, consistent information. They should know how to communicate with their travel partners and how to apply credits. In the unprecedented time we are living in, I've had to test these benefits. They have failed miserably.

January 17, 2023 To Whom it May *** have been seeking a refund from Expedia for flights from *** to *** that were booked through Expedia for travel June 2020 on *** and were canceled by the airline in April 2020, well before the departure schedule. A credit or voucher was issued by Expedia for full ticket price for all five passengers. In 2021 I requested a refund through a link sent by Expedia to my email and never heard back from either Expedia or British Airlines. I spoke with two different Expedia agents on 1-1-22 about this issue and one agent at British Airlines. British Airlines maintains that Expedia never released the funds to BA and that my refund money lies with Expedia. Expedia told me a supervisor would call me. That never happened. I spoke for an agenda on Expedia chat for about an hour on 1-5-22 and he was also unable to resolve the issue. He gave me two codes to use to call BA. HXOYCV and OQPSLH. I tried both of those codes when I was on the phone with BA (twice) and they had no record. I tried to work with BA several more times and ended up contacting Expedia again on 1/17/22. I chatted with ***. He said the agent on 1/1/22 had issued a refund. Then he went to double check and said something went wrong on 1/1/22 and he would issue the refund on 1/5/22. I was on chat for over an hour with him and he said he put in the refund request for *** and was deeply sorry for all the trouble. He also issued a $50 coupon for my next booking as an apology and promised the issue was resolved. I still have this $50 coupon in my account. On 2/18/22, I logged in to Expedia and noticed the airline credits that had previously displayed on my account were gone. I took this as a good sign that a refund had been issued. I checked my credit cards and mailbox and have not received a refund. I spent another hour and half on a chat with Expedia agent *** who was unable to reassure me that my refund had been processed. We ended the chat with him promising Expedia would call me in 2-3 days to discuss my refund. That never happened. I received an email from Expedia on 2/19/22 that stated that they were chasing *** and would get back to me. I received another email on 2/21/22 that stated the following:On 3/5/22 I contacted Expedia chat agent *** to discuss rebooking the flights or getting a refund. The Expedia agent claimed that British Airway told him that I canceled the flight and therefore, could only get a flight credit. I want to be very clear that I did not cancel these flights. This was the first and only time I heard this absurd claim from Expedia. My family was set to travel to *** in June 2020 but the ***19 pandemic caused THE AIRLINE to cancel the flight. All flight records would show that the flight did not happen. Furthermore, I have my email from 4/11/20 showing the flight was canceled. I contacted BA on the phone the same day and they could no longer see information about my ticket numbers. I asked an Expedia agent to call trade services and have BA, Expedia, and myself on the phone at one time so we can straighten this out. I tried to call Expedia to initiate this call and could not get through.I reached out to Expedia again on 3/23/22 and received an email stating I had credit/vouchers that were good for booking until September 30 2023, but no voucher numbers.I tried again to get a refund and received this response on April 2, 2022. On May 30, 2022, I received a very strange email from Expedia:I reached out to *** on the phone and none of the numbers/codes sent by Expedia were recognized in the system. I sent them another email and on 10/11/22 and got this response:Response By Email (***) (12/10/2022 *** AM (BST))Dear *** Thank you for having written to us about your refund query.I'm so sorry to disappoint you, however we're unable to process your ticket refund as your booking was made directly with a travel agency - they are the "owner" of your booking and responsible for helping you with any related queries or action you need.Therefore, at this time we need to refer you back to your agency to talk to them about your refund.I hope they resolve this swiftly for you.Please feel free to let us know if you have any more questions.Kind regards *** On 11/6/22 I attempted to actually book flights with an Expedia agent using the missing vouchers. After an hour the agent tried to get me to book new flights on my credit card with a promise that he would then try to reach *** and get a refund for my voucher amount. Needless to say, this sounded fishy and I later spoke with a BA rep who said never to book and pay first and then ask for a refund. I did not book and the Expedia agent never called me back. *** tried my best to summarize the issue here. Expedia has given me the run around for over two years for the return of $2,372.30 from 5 tickets my family purchased through them. BA canceled the flights (the borders were closed), I requested a refund through a link sent by Expedia, my request was ignored. *** tried over and over to get a refund, the vouchers I was issued (I have screenshots and Ive included several email references here) have disappeared, and Expedia agents have repeatedly tried to get me to spend more money without providing access to the actual vouchers. *** lost hours and hours of my life and a large sum of money because of corporate greed. Its criminal. I am seeking a refund for the full amount of my canceled flights - $2,372.30. I sincerely hope you will be able to help. Thank you for your assistance

On April 29th, 2019 I booked a package deal flight and hotel with Expedia for Iceland for my husbands 35th surprise trip. The hotel booked in Iceland name is *** by *** hotels, located at *** Iceland. Intineray #***. About a week before the trip, the Covid-19 pandemic went global and we were banned and unable to go on our trip planned for March18 to March 22nd, 2020. I called Expedia as soon as I had proper information that we could not make it to Iceland. 3 days straight I called Expedia, in which the line was continuously busy, when I got through I was put on hold and then hung up on after being on hold for up to 2hrs. My next step was to call my credit card company, *** and begin the process. They advised me to fax all the appropriate documentation as they begin there investigation. I then called the hotel, as well emailing which my first conversation was with *** She stated the hotel could not issue me a refund because they haven't received payment due to they are the third party because I booked with expedia. She also stated the hotel can not collect the payment until I check into the hotel. She advised I keep calling Expedia in which I was even after calling my credit card company. Ms. G told me she made a note in there system and asked me to email her my itinerary with the price etc. in which I did immediately. I advised her my credit card company is starting the investigation and they may give me back my payment in the amount of $645.17. I told her I will email her as soon as I receive payment. She emailed me a voucher for $570 in US dollars to stay at there hotel in near future the voucher was valid for one calendar year from the date. (March 2021) Couple days later I received numerous refunds from my credit card company, for our flights, prebooked activities, and our hotel. I immediately emailed the hotel to let her know I receive my full l refund in amount owed for the hotel. I received an email back from the hotel stating they were glad I received my full refund and hopefully I can visit in the future. I then received an emails from the hotel by a Kristajan ***, Sveinbjorn *** and Hafdis *** that they have note I have received my refund and the voucher they emailed me was now invalid. They also stated they have it noted in the hotels system which why we could not fly out to due to the pandemic. On October 12, 2020 I received a letter from my credit card company that I will be rebilled in the amount of the hotel of $645.17. I immediately called ***. They advised I needed to call the hotel and expedia because the time frame is expired, due to them never receiving documentation about the hotel payment when I faxed it back in March, I needed to call them to get my money back. It was never faxed because I received my money back and the hotel made note which it should been a closed case, but *** told me the hotel still received my payment from expedia even though they had noted I could not travel there for my trip. I called and emailed the hotel. They now stated they don't give out refunds but offered me a 4year voucher and said I can even give the voucher to a family member or friend. I asked why did the hotel accept my money from Expeida having note I could not travel, and *** from the hotel told me they couldn't expect payment until I checked into the hotel in which I never did. I advised I just want a full refund. They wanted to give me a 4 year voucher! I am A frontline employee as a Registered Respiratory therapist, I have worked hard this whole time in a Covid19 intensive Care unit overnight. I don't even know where I would be in 4yrs or even if the hotel will still be in business. they want me to take a voucher just to make up for not giving me a refund which isn't fair at all. I have numerous emails from the hotel. They also never said they don't give refunds until now, she only stated they could not offer me a refund because they didn't get paid because I haven't checked into the hotel. But yet all the notes noted they still decided to keep my hard earned money. A lot of policy have changed due to the pandemic. If I wanted to go to Iceland now I couldn't due to the U.S is still banned to fly there but they still want to keep my money. I called Expedia and spoke to a representive who told me they forward the information to the appropriate staff, however I received an email from an Adam and Angela who stated they spoke to *** from the hotel and I just need to just take the voucher as if I don't have a choice After I stated why I didn't want a voucher for a place I may not even get to go to due to the bands. I emailed expedia back and stated I would even take a voucher from expedia to have a choice to book with them again, I received no response back from anyone. Expedia is who I booked I with, they are the company I trusted my hard earned money with. I feel uneasily about this whole situation like its a scam. Expedia literally telling me you need to just take the voucher when both parties knew about the banned and how serious this pandemic is and it shows me they do not care. The inconvenience, time and stress this has caused me and my family Is unbearable. I did not cancel on my own, this is literally out of my hands. I have now been rebilled $645.17 after already losing money for cancellation fees for other activities pre booked in Iceland. They are literally telling me I just need to settle for a voucher. It has been a week and no one from Expedia have even replied back. I don't even want a voucher from expedia anymore and will no longer book through them again. Both parties clearly received my payment with no problem but no one wants to step up for my refund. Everyone I spoke to seems as they were so understanding but no one from Expedia email or contacted me as if they don't care. I don't have almost $650 to spare. They are really trying to scam me out of my money and I am asking for a full refund.

I needed to travel to Phoenix, AZ to be with my sister who was recovering from surgery. In preparation for that trip. I made flight reservations with Exepdia.com. On or about March 5, 2021 I, erroneously, made flight reservations on *** Airlines through Expedia.com from Washington Dulles International Airport to Sky Harbor International Airport, Phoenix, AZ departing on Friday, April 2, 2021 and returning on Sunday April 4, 2021 for $399.60. The intended departure date was for April 1, 2021. Later that day or sometime the next day, I realized my mistake and looked into whether I could change the outbound flight without a fee or a change in cost. Once I determined that *** Airlines was not charging a fee to change a flight, I contacted Expedia.com on or about March 8, 2021 and spoke with a representative. That person was able to change my flight to the correct departure date on April 1, 2021 on *** Flight *** at 5:35pm and assured me that there was no fee incurred, no change in cost, and the return flights were unchanged and those flights were still reserved. The return flights were on *** Airlines ***, departing at 8:34am connecting through Houston, TX on flight ***, departing at 2:30pm arriving at Washington Dulles International Airport at 6:28pm. On March 9, 2021, Expedia.com sent me a new itinerary with the corrected departure date of April 1, 2021 and my return flights on April 4, 2021. My debit card was charged for the round-trip flight on March 8, 2021 for $399.60. I had no indication, whatsoever that any of my flights were cancelled either to or from Phoenix from either Expedia.com or *** Airlines. On March 5, 2021, I received an email from *** Airlines at 5:17pm, advising me of an incident involving a third party system provider that stores airline passenger data for one of the *** member carriers. The email advised that the incident involved certain data potentially being accessed, such as customer names, *** numbers and *** status, but that no other information or passwords were exposed. The email suggested changing *** account passwords. On the same day, I received another email from *** Airlines at 10:22pm, about the flight on the April 2, 2021, the wrong departure date, providing information about restrictions for Basic Economy seats. On March 27, 2021, I received an email from *** Airlines at 12:46pm, providing information for my flight to Phoenix, AZ on April 1,2021, the corrected date. Neither email mentioned the return flight trip, but at this point, I have no information indicating any problems with my return flight. On April 1, 2021, I checked in for my flight with no problems. I flew to Phoenix, AZ with no issues. I received no notification from Expedia.com or *** Airlines that my return flight was cancelled. After visiting with my sister after her surgery, I arrive at the airport on April 4, 2021 to return home. I tried to check in at the kiosk. I get a message to see the Special Services. I tried again, same message. A *** Airlines assistant tried as well, and she advised me to see the Special Services desk. After waiting in a line for several minutes, concerned that I’m not going to make my flight, I get to the ticketing desk, and the ticketing agent tells me there is not a return associated with the confirmation number I had, which was the same for my flight to Phoenix, AZ according to the itinerary I received from Expedia.com. To make a long story short, the ticketing agent called some *** Airlines number, and was told that when I made the change from the April 1st to 2nd, 2021 flight, Expedia.com cancelled my return flight and issued a refund! I said, WHAT! I received no information that my flight was cancelled. I tried to remain calm and consider my options. Flights were full at this point and my chances of getting a seat were slim. The ticketing agent advises that she found 1 seat available on an 11:34am flight connecting in Chicago, IL for $1,027.20! I went from a $399.60 round-trip ticket that I paid for already, to $1,027.20 just to get home because somebody between Expedia.com and *** made a mistake or there is some glitch. I asked the *** Airlines ticketing agent to hold that seat so I would have time to talk to Expedia.com. After waiting for an Expedia.com representative for approximately 30 minutes, I tell him the situation and he checks my record and he tells me that he has no record that Expedia cancelled my return flight and no refund was issued. He advised that it looks like *** Airlines updated my return flight to the new flight and I told him that they only did that after I asked them to hold a seat on the new flight while I talked to Expedia.com to see what happened. Ultimately, the Expedia.com representative tries to find out what happened, is no help, and advised that they can’t give a refund for the original return flight. So now, after the hour long call with Expedia.com between waiting on hold for 30 minutes and talking for another 30 minutes to get nowhere, I have to pay for this $1027.20 flight in order to return home. I called my husband to see if we were refunded any money for the return flight and he does not see any refund. I called *** Airlines to see if anyone could help me, and they advised that when Expedia.com made the correction, it went through without a return flight. Expedia.com denies they did anything wrong, so now Expedia.com and *** Airlines are pointing their fingers at each other. Meanwhile, I am out $1027.20! I am seeking reimbursement of the $1027.20 that I had to pay for the error by either Expedia.com or *** Airlines. I still have not received any refund for the original $399.60 return trip that *** Airlines said I supposedly received from Expedia.com. So instead of paying $399.60 for a round-trip ticket, I paid $1426.80 for the entire air travel. I will never use Expedia.com again and, because I feel that *** Airlines took advantage of the situation, *** Airlines will be my last choice for travel. I appreciate any assistance the BBB can provide in this matter.

Initial Transaction Date = 4/23/22 Transaction Amount = $2173.14 Cancelation of Trip = 6/21/22 Please see copy of most recent correspondence with Expedia.com:"To Whom It May *** name is *** and I have been a long term customer of *** for nearly two decades. I have always favored Expedia as one of my top travel agencies and have never run into any issues up until this year. I have now become so exhausted from my recent correspondences with Expedia's customer service and supervisor exchanges that I feel I need to seek out help from corporate.This past April, my husband and I booked a flight to Malaga, *** via *** Airlines from ***, in hopes to join my family on holiday. We later decided to look into an alternative flight in order to arrive in *** sooner. We had purchased flight insurance at the time of our initial booking, however I called Expedia *** in order to speak to a person to verify that we would be fully refunded for the initial flight prior to canceling and booking an alternative flight. I unfortunately do not remember the agent's name that I spoke with,although the call was recorded (per the notification received while holding for a representative). During that call, I explained to the agent our goal - To book a flight from LA to *** with a layover in ***, but ONLY if our current trip was Fully Refundable. I was placed on hold various times as he verified. The agent returned to the call,which was on speakerphone with my husband, and stated that our flight was fully refundable if canceled. As I repeated that back to him, he placed me on hold a final time and came back to repeat, "the flight is fully refundable." He also recommended at that time that I book the first flight prior to canceling the new one. I thanked him and did as he suggested. My husband and I went on our trip without any issues, only to come back to see that we were in fact issued a Flight Credit, not a full refund. This is where our issues with Expedia began.Upon return from our trip, I noticed a refund was not issued on my credit card. I called Expedia and stated to them that a mistake was made and I was issued a credit. I asked the agent to listen to the recorded call, which is stated to happen upon each call to Expedia for *** This agent, and later a Supervisor, both told me that I had been told Flight Credit, not a Refund. When I asked if I could also listen to the recording, I was informed that I was unable to listen due to "privacy concerns." This conversation was between two parties,myself and the Expedia Agent, so I'm not quite sure how this provides quality assurance or privacy for anyone other than Expedia? My husband and I were both on that initial phone call, and we would have NEVER agreed to receive a credit for that flight - we would have just kept the original flight and would have been on our way. Yet, we have repeatedly been told that we were incorrect, yet only Expedia could hear the recorded calls. The Expedia Supervisor, whom I only have as "Cath G" from an email signature, continued to tell me that I had agreed to something completely different, and that the Refund was not up to Expedia, it was in *** Airline's decision solely. This started the first of many unresolved phone calls, both to Expedia and ***, both who told us that the Refund was to be given by the other party. Upon our second to last phone call to *** Airlines, they stated that Expedia has our money, therefore it was their responsibility to refund the ticketed amount. Stating this to multiple Expedia agents has gotten us nowhere. And each time after asking to speak to a Supervisor, or anyone who has the authority to help us, we have been placed on long holds to later be told that one is not available. This has happened over and over, each time being promised that we would receive a call back within 72 hours. We have never once received a call back as promised. On July 12th, an agent did send an email to *** Airlines after one of our lengthy calls, requesting a Full Refund in the amount of $2173.14 and reply within 1 business day. Not surprisingly, we did not hear back from either party. Not even with the follow-up email I sent to Expedia on July 26th.We have now called Expedia numerous times - initially asking for the Refunded amount as promised, and later feeling defeated and asking for simply an extension on the Flight Credit. We have been repeatedly told No. Repeatedly told that it was in *** Airlines hands, yet Expedia currently has our money and the ability to extend the flight credit.We are still at odds with the notion that not one person from Expedia's team has the "authority" to *** us even a 3 month extension on this Trip that has cost us hours of time in calls, as well as $2200. An extension on a flight credit does not "cost"Expedia.This brings us up to Thursday, December 8th 2022. We placed a call inquiring about the details of using our flight credit, since Expedia will not return any calls or offer any kind of resolution in this matter. On this call, we were told we could fly anywhere that *** Airlines flies to use the credit (again, a recorded phone call). The following day we called again to verify, just to find out that this is not true. We can only fly into ***. And this flight has to be completed by 4/20/23, forcing us to travel this winter to ***.Yesterday, December 10th, we attempted to use our Flight Credits to book the trip on Expedia's website. When the website would not allow us to apply our flight credits, we called an agent to book the new trip to ***, ***. After giving the flight details, he informed us that it would cost just under an additional $1500. This was due to Penalties. Nearly $1500 additional on top of the $22000 we have already given Expedia. I most likely do not need to inform you that penalties were never discussed on any phone call or email with Expedia.This unfortunately has led me to seek out contact information from Expedia's Corporate Headquarters. This situation has caused a financial burden upon us, has caused great anxiety and frustration,and has taken hours of time just to have zero resolution. My last phone call with *** Airlines yesterday left me with the same information - it is Expedia who has our money and who can *** our extension.I have attached screenshots of correspondences with Expedia, as well as responses from *** Airlines. I am truly hopeful that this issue can be resolved in one of three ways:1. A Full Refund in the amount of $2173.14.2. An Extension on our Flight Credit Deadline of 6 months, which does not monetarily affect Expedia.3. The removal of flight penalty fees.I appreciate your time in reading this email, and I look forward to your response in the hope that we can resolve this issue in a mutually beneficial matter.Kindly,***"

We purchased a travel package on Feb 15, 2020 for a flight to Switzerland as well as hotel in Zurich and a return flight home to MSP. April 29 - May 3, 2020. Our flights were $837.15/person (2 tickets). MSP - KEF - ZRH and then the return of ZRH - KEF - MSP. All four legs were canceled by the airline. Overall summary: If I explained every detail this would take weeks. I’ve been asking for details since almost day 1 and have yet to receive a consistent, reliable, and realistic answer. Our flight was canceled, a “credit” was supposedly issued - yet with no details about how/when to use it and then when they finally provided dates (book by Feb 15, 2021) they did not take into consideration that that was not even an option with borders being closed everywhere *** flies as well as travel restrictions for US passport holders. Basically: Here’s your “credit” - it’s going to expire “soon” - we don’t give you any details on the terms and conditions of it - and you can’t actually use it because we’re not flying anywhere and no one is letting you in anyway. Here’s a record of most of my online chats with them. I also contact them on chats from the app (which are not saved) as well as numerous phone calls over the last 10+ months. I attempted to reach out to expedia on March 17, 2020 - too busy/our trip was too far out/online chat disconnected March 18, 2020 - too busy/our trip was too far out/online chat disconnected March 27, 2020 - too busy/our trip was too far out/online chat disconnected March 28, 2020 - I received my first text notice from Expedia stating that that they’ve made it possible to cancel for a full hotel refund and a credit for future flights, only if we cancel. So, I reach out and ask for details: “Can you tell me *** policy on changes and cancellations? it’s not listed on your drop down menu” (*note: *** is STILL not on their drop-down menu when looking for airlines policies.) Expedia’s response: “The information you requested is not available for this itinerary. If you’d like someone to help, you can choose ‘Contact an agent’.” I selected “Contact an agent” But - too busy/our trip was too far out/online chat disconnected. We canceled our package without ever hearing more from Expedia. With the entire world shut down and all flights to Europe cancelled, we thought this was our ONLY option. Also at this point, no one could foresee what has since gone on. April 21, 2020 - I contacted Expedia requesting a refund, they said *** was not offering refunds, only credit for future travel - but with no details what the terms or conditions were. Despite *** website claiming our tickets did indeed qualify for a full refund due to the type of ticket as well as they date booked and travel dates. April 22-May 21, 2020 - I contact *** via phone and email and received no help, only referring me back to Expedia April 22, 2020 - too busy/our trip too far out/online chat disconnected - phone wait between 5-8 hours April 23, 2020 - too busy/our trip too far out/online chat disconnected - phone wait between 5-8 hours April 23 - May 24, 2020: I contacted *** by phone numerous times. They refused to talk to me and told me to contact Expedia. May 4, 2020 - I was told by Expedia to contact *** directly. I informed them I already have. They said to try again. May 7, 2020 - I filed a claim with the US Department of Transportation. They responded on June 1 that they would be looking into my case. As of my last response from them on November 4, 2020: “Your complaint about *** and Expedia’s refund practices during the COVID-19 public health emergency remains open.” May 8, 2020 - I received a mass email from Expedia stating they are still waiting on information — waiting on “credit validity: the dates for which you need to book and/or travel by to use the issued airline credit” and “any additional terms and conditions attached to your flight”. As of today - I still have yet to receive any terms and conditions. May 23, 2020 - I was informed I needed to rebook travel by Feb 16, 2021. I inquired about where I could travel with a USA passport. They advised that I check the government’s website. I did — nowhere *** flies was allowing USA passport holders. I asked what happens if I can’t use it? Or just simply if I don’t use it. They responded: “check back at a closer time to the expiration date, so we can check updates.” During this time, we literally just wait — hoping that things would get better and we’d be able to use our credit at some point. I called many times and was told to “wait until your deadline is closer” and “airline policies will change." December 1, 2020 - I was told to contact Expedia one week out from the Feb 15 deadline. January 5, 2021 - I called back just to double check no changes had occurred earlier. I was told to contact Expedia one week out from the Feb 15 deadline. Feb 8, 2021 (one week out as directed) - I reached out to expedia via Chat. They had a supervisor call me. Vince (and he gave me a case number to reference). He informed me that *** would be extending a travel voucher for travel before May 3, 2025. I asked for all of the terms and conditions. He said he would email them to me. We spoke for 1 hour and 2 minutes. He contacted *** during our conversation. I completely believed everything he told me, but I refused to accept the “new voucher” without everything in writing. Feb 9, 2021: I reached out again to verify Vince’s information because clearly, by this point, I realize Expedia has perfected the runaround. Sure enough - Expedia can’t find any of Vince’s notes. Tells me to try back in 72 hours because that’s how long it takes to “record” the information from our phone call. Feb 10, 2021: I reach out again. This time they tell me there is no record of such voucher, no record of my call with Vince, and they have to wait 72 hours for *** to respond. I ask for a supervisor and they tell me that’ll be 24 hours later. Kimberly gives me a new case number (not sure why that matters since they can't look up the last one Vince gave me) and assures me she's "made a note" for her supervisor to call me. So, here I sit, waiting for a call within 24 hours (it’s now been almost 22 hours and let’s be real - they’ll never call in the next 2 hours, we know they have no record of a supervisor being told to call me even with a fancy, probably made-up, second, official case number) despite my current credit supposedly expiring on Feb 15, 2021. At the beginning, a reasonable voucher would have been acceptable. However, it is not reasonable to (1) give you a voucher that is unable to be used due to travel restrictions + flight restrictions (*** isn’t even flying into MSP at this point) and (2) it’s been 10+ months of complete runaround by Expedia. I understand *** may not be being fair to them, but I hired Expedia — they need to be responsible to their customers. The simple fact that they are unable to provide ANY terms and conditions to what they are trying to offer alone shows you they are trying to take advantage of everyone and unfairly not give refunds as refunds are properly due. They make you wait until a week out and then they drag that week out until everything has disappeared and they get off the hook. I anticipate Expedia giving their standard regurgitated answer of: it’s out of their hands, we’re all subject to *** policies, etc. They won’t actually answer any specifics of this case, acknowledge how poorly they’ve handled it, or address the lack of customer service. How can you NOT find notes from an hour long phone call with a full case number included?! I find this completely unacceptable. They won’t address it because they don’t have any excuse for it. It’s all part of their runaround. As shown above, they never provided accurate information or a reasonable solution.I’m not surprised by the thousands of complaints on this website - all with so many so much similarity it’s ridiculous. There are entire websites dedicated to Expedia experiences exactly like this. There will no doubt be a class action lawsuit. I am seeking a complete refund of $1674.30

Three separate Better Business Bureau complaints have been filed against Expedia.com, American Airlines and *** as it is not clear which of these parties is responsible (or more responsible), and I did not see an option that allowed me to file a joint complaint against multiple parties.On October 11, 2022, I purchased a travel package from Expedia via Expedia mobile app, using MasterCard card ***, a debit card issued to me by *** which was linked to my *** checking account ***. The Expedia travel package included three round trip airline tickets to/from ***, *** and ***, *** for me and family *** and ***, a minor, with American Airlines, confirmation number SLTSRL. I paid Expedia $4,176.45, in one transaction, for hotel accommodations and the three AA plane tickets. On October 12, 2022 the $4,176.45 Expedia purchase posted to my *** checking account in four separate transactions: $2,408.85 by Expedia.com for hotel accommodations; and three transactions for $*** by American *** for each of the three plane tickets, totaling $1,767.60. On January 17, 2023, I cancelled the trip due to a death in the family using a link provided on Expedias mobile app. That same day, I received an email confirmation from Expedia confirming that the hotel accommodations had been cancelled and refunded, and American Airline credits were issued for the three plane tickets for $*** each (totaling $1,767.60). A link to redeem the airline credits was included in the email. On January 17, 2023, I attempted to book a new travel package, and in doing so, followed the link in the above referenced email in an attempt to redeem the airline credits. I received error messages indicating that the airline credits could not be used. I attempted this several times, receiving the same error message each time. On January 17, 2023, I called Expedia on two occasions and spoke with two separate customer service agents, who advised that I was not actually receiving airline credits but instead, receiving a refund to my original form of payment for the airline tickets, which was why error messages appeared when I attempted to redeem the credits. I was repeatedly told that she did not have airline credits to use, despite that they appeared in my Expedia account.On January 18, 2023, I received a refund from Expedia.com in the amount of $2,408.85 for the cancelled hotel accommodations, which was refunded to my original form of payment (debit card ***) and posted to my *** checking account. To be clear, the $1,767.60 refund for the airline tickets was NOT posted to my account, and remained due and owing.On January 19, 2023, I contacted Expedia customer service by phone for a third time and was advised by a third agent that I was getting a cash refund for the plane tickets at issue and I did not have airline credits, and even though credits appeared in my Expedia account, I should disregard them. Between January 17 and January 23, 2023, I was anxious to rebook the trip due to rapid increase in pricing, and attempted to use the airline credits that continued to appear in my Expedia account, each time receiving the same error message. On January 23, 2023, I contacted Expedia for a fourth time via online chat, and was connected with a fourth Expedia agent, April. In writing, this agent conveyed the same message that the other three agents had, and again, advised that I had received a full refund from American Airlines to my original payment method, which would be posted to my account within seven to 10 business days. Based on representations made by Expedia on multiple occasions, I purchased a new trip package on January 23, 2023 not using airline credits. The new travel package included three airline tickets with American Airlines for the same three passengers as the previous trip. The new airline tickets would have been credit eligible if credits had been issued and were available for use, and I would have used the airline credits if they had been available. On February 6, 2023, after the passage of 10 business days from my last contact with Expedia, no refund for the airline tickets had been posted to my bank account with ***. On February 6, 2023, I filed a complaint against Expedia with the Better Business Bureau (BBB), Complaint Case ID #***, *** Case #***, requesting a refund of $1,767.60 back to my original form of payment, as promised by four Expedia agents. On February 8, 2023, I received a response to my complaint from ***, Global Traveler Resolutions team on behalf of Expedia. In the response, Expedia represented that after receiving the complaint, they contacted American Airlines to check the status and they advised that the tickets were already refunded on 17 January 2023 back to the original form of payment MasterCard ending with ***. Refunds might take up to 1-2 billing cycle to show up on your card statement. Refund was processed in 3 transactions *** USD for each ticket.On February 13, 2023, I contacted *** and spoke with an agent who reviewed my checking account and advised that the above referenced refund had not been received by *** and had it been received, it would have been posted to my account immediately. On February 13, 2023, I replied to Expedia asking for additional information, including tracking information, as the refund had not been received. No additional information was provided to me by Expedia anytime thereafter. Instead, I was told to follow up with BBB if the refund had not been received within two billing cycles.On February 28, 2023, I contacted *** and spoke with *** regarding the missing refund which was allegedly deposited into my account six weeks prior. During an hour-long conversation, this agent again advised that, to date, *** had not received the refund. Further, she assisted me in filing an internal dispute with *** Claim Number ***. In addition to the extensive details I verbally provided during the phone call, I also emailed *** several documents to support each of my allegations, including Expedias response to the first BBB complaint, where Expedia alleged that three transactions for $*** had been issued back to the original form of payment MasterCard ending with ***, which was linked to my checking account. On March 22, 2023, *** issued me a letter advising that it conducted a thorough investigation of my claim and determined that no error had occurred, and thus, no reimbursement would be issued. To date, I have not received any of the $1,767.60 refund in question from any of the three businesses involved. There is no question that at least two billing cycles have passed since January 17, 2023 when this refund was allegedly issued.Please understand, I have been chasing this refund for almost three months now with no avail, and have spent more time on this than I wish to even think about. I understand that sometimes mistakes are made, but at this point it goes beyond mere negligence as these businesses have had three months and multiple opportunities to correct the problem and have not done so. I have no idea where this missing refund is, which business has it, or where things went wrong in the process, but as a consumer, this should not be my problem to solve. This is a last ditch effort to ask these businesses whoever is responsible for the mistake to make it right and issue me the $1,767.60 refund that I am owed. After this, I have exhausted all my resources and will have no choice but to file a consumer protection and breach of contract lawsuit in Kent County, ***. I have already consulted with a lawyer who has agreed to take this case and if a suit has to be filed, he will be seeking costs and attorneys fees, as well as putative damages as authorized by *** law. I have a complete paper trail of documentation supporting all my allegations, many of which have already been provided to Expedia and ***. I am happy to provide them again upon request.