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Dreamland Jewelry
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1.9 13 Reviews

Dreamland Jewelry Complaints Summary

3 Resolved
10 Unresolved
Our verdict: When using services from Dreamland Jewelry with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dreamland Jewelry reviews & complaints 13

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Newest Dreamland Jewelry reviews & complaints

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2:51 pm EDT
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Dreamland Jewelry Order not delivered, order not received

I made a online purchase from the merchant Dreamland Jewlery.com on August 10 2021 the order was suppose to be delivered from USPS on the day the order was supposedly delivered I did not locate it I then phoned my local usps office to be advised to wait mail was probably backed up & to check with my neighbors I did I also contacted the merchant to advise them of the situation after a few days I recontacted usps that referred me to go online to submit a claim for the lost parcel when online I was stopped with a notification that said the parcel was shipped without insurance I could not continue filling & the merchant has to i then notified Dreamland continously for a week before I got a response from them informing me to check with my neighbors since then I've contacted Dreamland Jewlery at least 5x in the last few weeks 3x by phone!

Desired outcome: REFUND

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5:02 pm EDT
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Dreamland Jewelry 22 inch gold plated box chain

Ordered a 22 inch chain and it was very difficult to clasp it together. Instead of having a circle to go into the clasp there was a long tube. I was afraid it would come apart when I was wearing it and would lose what I had hanging on the chain. Called them up and was informed it was defective. Sent it back for an exchange. Second necklace arrived the same way. When I called them customer service said that is how the necklace is suppose to be and they won't let me return it for refund. Terrible customer service and return policy.

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Love$
, US
Oct 13, 2018 10:55 am EDT

Love, DREAMLAND Jewelry!❤

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Love$
, US
Oct 13, 2018 10:53 am EDT

3 years ago, I placed order of 5 Pc's. Earrings in .925 Stering Silver. 4 Rings with CZ's very clear stones...very shiny too. Looks like a very good Real Diamond! I had NO PROBLEM. Too. Me Very Good Customer service Dept. I❤ DREAMLAND JEWELRY

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3:47 pm EDT

Dreamland Jewelry poor quality, shop elsewhere

I purchased a couple rings from the and they all have broke within the first year, the warrenty is a joke (60 days from the order date), very cheaply made, very thin, bend easily when you pick stuff up and the jewels fell out. All except 1 made it past the warrenty days before they broke. Very unsatisfies and will not buy from them again and will be passing on my experience.

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Is Dreamland Jewelry legit?

Our verdict: Complaints Board's thorough examination reveals Dreamland Jewelry as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, Dreamland Jewelry stands out for its commitment to quality and security. Clients considering Dreamland Jewelry should delve into its customer service record to gauge compatibility with their expectations.

Dreamland Jewelry earns 94% level of Trustworthiness

Perfect Trust Endorsement: Dreamland Jewelry achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Dreamland Jewelry. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Dreamland Jewelry's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Dreamlandjewelry.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Dreamland Jewelry and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Dreamlandjewelry.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on dreamlandjewelry.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Dreamland Jewelry's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 0 complaints were resolved.
  • We have detected an internal review system on Dreamland Jewelry's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
  • We found that Dreamland Jewelry website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
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2:25 am EDT

Dreamland Jewelry customer service

I ordered on 6/12 & still have yet to receive my merchandise or a refund. I called the company yesterday & was told that for some reason that was one of the shipments that's held up in a post office in Los Angeles for some reason. I was told that a email would be sent to me & I would have to agree to terms then new merchandise would be mailed to me. When I received the old merchandise I would have to send that back. I'm still waiting for my email!

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priyanka0147
, US
Jul 11, 2017 2:34 am EDT

Well my experience with dreamland is quite positive and i prefer dreamland for retail shopping but for Wholesale i recommend arvinoonline.com anyway both are pretty good in customer service & Product quality.

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7:52 pm EST

Dreamland Jewelry order that I placed

ordered some rings, too large, sent them back for smaller size, never did get my purchase nor a refund. Called BBB and I heard back from them and I was told that they Dreamland Jewelry refused to get back in touch with them. I had made several calls before my 60 days were us and I still do not have my rings nor my money. I have found a site better than this one, it is called Wish.com. I have received merchandise from them and I am very happy.

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6:59 pm EST

Dreamland Jewelry dreamlandjewelry.com

I'm not complaining about this company but rather, the person who wrote the scathing report against them. On the evening of 12/6/2016, I ordered 2 Sterling Silver rings on line from Dreamland Jewelry. This is the 2nd (but not my last) time I've ordered something from this company. The 1st time I got a .925 S.S. chain that was free-I only had to pay the shipping. It was a very nice chain which I later sold with a small pendant attached to it. This time I once again, received an offer for a free item which was a very pretty ring & I also ordered another ring that I liked. The shipping was the same price as if I had only purchased the free one. Today I received my order with both rings & I only used "standard shipping" for my order. So, I think the person who had bad things to say about Dreamland must have had a rare experience with them as both of my experiences with them went smoothly.

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debra french
, US
May 11, 2017 4:09 pm EDT

I have ordered from Dreamland Jewelry for a few years now... I have so far never had a problem... Their jewelry has been authentic .925 sterling silver as advertised... As I read the two of you guys - ordered and the item later stated OUT OF STOCK...
If an item is out of stock, the website won't let you order that item. I am a retail Boutique, I order from Dreamland Jewelry, as well as several other vendors, I so far have not experienced any problems with Dreamland Jewelry, and my customers have not expressed any concerns with their purchases from me. The shipping usually takes around 1 - 2 weeks which is normal for such a large company to work up orders & get them in the mail, then the postal carrier is most likely the reason that it is taking longer than expected...

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9:24 am EDT

Dreamland Jewelry seller didn't provide help or orders on time

Scam, scam, scam. I have ordered large quantity of the beads from the website www.dreamlandjewelry.com. It was terrible, because the seller provided the day of the delivery, some contact information and it was all. I waited till the provided date, but the seller hasn’t delivered the order. He responded to my emails, but he hasn’t provided anything precisely. Be careful with these people, because it was too difficult to get anything from them.

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4:47 pm EST
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Dreamland Jewelry customer service

I am not sure how Dreamland Jewellery can brag about their level of customer service, I haven't even received a "go to hell" reply to my numerous requests for help, although when you ignore clients that is exactly what you are telling them. So I will go to hell and take my business with me, they aren't the only game in town, not to mention other companies don't hide behind email addresses, unanswered phones, and "live chat" rooms which don't exist. If you are wondering why you have such bad reviews you may want to reread the email I sent to you a few times! Thanks for nothing Dreamland, my business is being taken else where.

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9:26 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Dreamland Jewelry poor quality

I ordered 2 chains from them a few months ago, both rhodium. The silver colored rhodium plated sterling silver chain was put in a drawer for the few months and never worn. Recently when I looked at it, it was completely tarnished and looked years old. First of all, the advantage of rhodium plating is that it isn't supposed to tarnish at all and this leads me to assume that the necklace wasn't rhodium plated at all and is an exceptionally inferior product to look as it does.
I also ordered a black rhodium sparkle chain which is still black (Thank god) but for the price paid it looked extremely light and I had my suspicions that they didn't supply me with the correct thickness of chain but since it's difficult to measure the thickness in millimeters I just let it stand.
I would never buy fro0m them again /

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Leslie Moog Slavens
, US
May 24, 2018 5:46 pm EDT

Giving 5 stars

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Leslie Moog Slavens
, US
May 24, 2018 5:45 pm EDT

I just received my ring and it's beautiful. Size 7 was perfect fit. Order came 4 days. Glad to pay $4.95 shipping as ring was a bargain. Any dept store would have charged 3 times or more for Sterling silver. Very pleased

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Karen-Stewart
, US
Mar 23, 2018 7:48 pm EDT

Dreamland jewelry is wonderful! I have rings from them and they are all beautiful. I am always happy with my purchases and look forward to adding more of their rings to my collection! Excellent selection, fantastic prices, and gorgeous pieces. I have seen similar rings that are way more costly and they do not even match the beauty of Dreamlands rings. I will continue to purchase from them as long as they are in business. There shipping is always super fast, too! Very satisfied and happy customer here. ; )

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LuvMyJewlry23
, US
Jun 24, 2017 5:35 pm EDT

I just placed a test order to see what I get. I just found Dreamland and decided to test the waters. One thing I ALWAYS keep in mind is that everyone expects way more than they are willing to pay for (you get what you pay for) and working in customer service I know people complain ALOT hoping to get free stuff (I see it everyday) I have even heard people say "just complain & you'll get it for free) 9with that being said there are 3 sides to a story, your side, their side and the truth! Everyone that complains is stretching the truth, maybe not purposely but they probably really do believe what they say. The only thing you can do is test it out! If you want to buy a $400 chain, buy a smaller cheaper one & see how its made! Don't buy a ring & expect it to be the same! One thing I learned is you must find out for yourselves! The complaints could be ex workers, other companies, anything!

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pamela Jones
, US
Feb 16, 2017 1:09 pm EST

I've ordered Sterling Chains & Rings from them and they are of exceptional Quality! I live in mass and receive my orders in a timely Fashion what are these people Talking about? For years now I am very pleased with their .925 Chains love them and for the price it's Awesome! So... Maybe they are Disgruntled Ex- Employees or Something?!
Customer Pamela Jones

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Monster's Mom
, US
Jun 27, 2015 6:37 pm EDT

I was just about to place an order for almost $1000, as my test orders have all been wonderful. My "test" items arrived faster than expected well packaged - without going over the top- and correct. The $5 rings are just as I'd expected for $5 sterling. As I went along, I made small but fussy orders, one of this, one of that, different sizes...all over the map. No problems. Now, I'm extremely concerned as there are only 2 of us, and hanging up a grand which could've been used someplace with whom I have more of a relationship is not an option.
Part of me wishes I hadn't seen this article, but too many times over the years I've screamed at myself "Buyer Beware!, as I apply metophoric balm to a new burn.
What to do?
I'm not on FB, and wonder where to follow this thread...
Monster's Mom

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pamela Jones
, US
Feb 16, 2017 1:15 pm EST

No Worries I've ordered from them allot over the years and have been super satisfied read my comment below I'm telling you for the price you pay its great... and i have so many of their Rings, .925 sterling Chains you really cant beat it they are Fantastic you would pay anywhere else much more!

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SydneyRocks
, US
Sep 28, 2018 9:39 am EDT

I’ve bought several items from them over the years. No issues, ships very fast & the 925 sterling silver holds up. If your buying rodium plated over 925 sterling silver the rhodium plating might react with your skin like any metal. I’ve never had any issues & I wear mine all the time. If the rodium wears I just polish it with a silver cloth no biggie. Not sure what all these people are complaining about. Some items state they are silver but do not state 925, I think it’s more of a metal & metal properties education than anything else.

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real is
Anniston, US
Jun 05, 2015 8:57 am EDT

I would like to read a comment or complaint based on the facts. Either shipping complaint, size complaint, style, materials used. Every company cannot please every customer; what a wonderful but fake world it would be if they did. Reality is. . . For the prices. . . If your are expecting perfection then the problem lies within the buyer not the item purchased. Sorry thats just the way it is. If you are not satisfied and cant get your money back or exchange given than you have learned a cheap but valued lesson and do not purchase from this company again.

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mary_wi
Oregon, US
Mar 23, 2015 9:45 pm EDT
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Have purchase several rings and have been basically please except for the infinity ring...the medal was very soft and soon was out of circumference and no way to correct it. So far, that is my only complaint ~ and not sure if they will replace the ring.

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KoolKatz
Kirbyville, US
Feb 04, 2015 10:34 am EST

Oh no, I just ordered 4 sterling silver rings. Hope they aren't silver plated. Tarnishes very fast on me. I'll soon find out.

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lisa ridner
Crossville, US
Jan 10, 2015 4:26 pm EST
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they might be all right if i can ever get my order

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4:24 pm EST

Dreamland Jewelry no customer service

Order promised in 2-5 days. Shipped 7 days after ordered. No customer service, shipping refund offered.

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3:33 am EDT
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Dreamland Jewelry sterling silver bails

Defective merchandise! I was sold defective sterling silver bails in nov. '10. I didn't find out they were defective until customers began asking for repairs on jewelry they bought from me in february and march.in late april I checked all the remaining bails and discovered all of the bails had a crcak in the top loop. When I called customer service I was told it was just too late - after their 60 day return/exchange date and there was nothing to be done. I expained this was about defectively maufactured bails and shouldn't be restricted to the 60 day rule... It wasn't just that I didn't like them or they were the wrong size or color. I asked to speak with his manager or someone higher up and was repeatedly told that he was the only one I could talk to. After a few go - rounds (and I still couldn't believe there wasn't someone else to talk to), I was hung up on and my phone number was blacklisted so I couldn't even call back. Their necklaces may be nice but don't trust their jewelry components!

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Letsmakeamovie
, US
Feb 01, 2017 5:01 am EST
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Dose there sterling silver ring tarnished and is it real 925 sterling silver

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Virginia Owen Krueger
, US
Jul 21, 2016 9:36 pm EDT

I agree with Patti W. I am also stunned by the furious customers who have given horrible reviews...Stunned.
Some of the best customer service I've encountered. I don't know how big this company is... It's possible that enough people feel the way I do, that they've had to hire some new help. One or 2 of them may be troubled souls & not suited. But me - Lord! I only went to buy a temporary replacement for my wedding ring...BUT, I now have about a dozen lovely rings, earrings & pendants. One ring is a bit off & customer service was polite, gracious & just as you'd wish! I didn't expect Tiffany's service (where my orignal ring came from) at a place where I could repace it in essense, for under 13.00 - BUT I GOT IT! I couldn't read these trashing reviws and not resond! I hope anyone with an issue with them, or any company, will apprach them with the assumption that they are not out there to scam anyone...that they, as much as we all do, want to do the right thing. Sure, things went wrong, merchandise was defective - that happens ANYWHERE! The issue seems to be the customer service delivered by one unpleasant employee... possibly 2? But come on, please don't paint them all with poo! The women I've dealt with took time to really help me! Looked things up, made inquiries for me, and was very nice, on top of uncomplainingly going way out of their way to check on this or that, each time I've called - and having worked in customer service, I know what kinds of things are annoying & I DID THEM!
BY THE WAY, I DON'T KNOW ANYONE THERE OR HAVE ANY CONNECTION OTHER THAN AS AN ORDINARY CUSTOMER...NO PAID REVIEWING - NO OTHER MOTIVATION OTHER THAN FEELING BADLY TO SEE A COMPANY I ADMIRE, AND THAT HAS DONE MORE THAN WELL BY ME, BEING WRITTEN ABOUT THIS WAY.

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ShyC
, US
Oct 20, 2018 9:39 am EDT

I Too Agree With You Virginia. I Sadly Lost My Engagement Set and came upon Dreamland so I took a browse through. And I actually found a set sooo strikingly similar to mine I had and at least $15 dollars cheaper. With that fact I bought my birthstone in a ring. I love them! Im about to go on there right now and order more. I am completely flabbergasted at some of these reviews. As mentioned, Maybe there was 1 or 2 disgruntled employess but dont put the whole company down. I find the negativities on here totally apalling.

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Patti Wescott
, US
May 13, 2016 10:41 pm EDT

I have ordered from Dreamland Jewelry several times and I'm so very pleased with the product and the quality that I am about to order more. I'm truly shocked at all these negative complaints. Perhaps in the years that have followed since the first complaints, they have upgraded the quality of their product? Needless to say, I'm very happy with all the rings and necklaces that I've purchased and will continue to buy

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Ms. D.T.
Salem, US
Mar 06, 2015 12:10 am EST
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Do not know what those who are complaining are talking about...have ordered several items from 'Dreamland Jewelry' and upon receipt was soooooooooo very satisfied...have just placed another order from them and know for a fact it will be exactly what is advertised...one time via phone had to contact them, the person was very pleasant which is very important, with the right communication nothing will ever happen...so, I have to 100% disagree with what you stated about them but am sorry you had an unpleasant experience.

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Sgray
Townsend, US
Oct 24, 2014 5:37 pm EDT

I was going to place a large order thru this company and had a coupon code that would not work. . Coupon said 10%off $200 or more but when trying to use coupon it says $250 or more and when i called the company they said the coupon was not put out by them so they couldnt do anything. . . Very shady company i will not be doing business with them!

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11:28 am EST
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Dreamland Jewelry non delivery

I placed an order with them and have still yet to receive it. I have e-mailed them to see if the order has been sent out and have not heard anything from them as of today. I can not find a phone number for them so if any one has it could you please forward it to me @ [protected]@yahoo.com. I would so appreciate it. I ordered a chain from them for a necklace my daughter bought for me which holds ashes and even though the company she bought it from sent 2 different sized ropes for the vial I would really like the chain I ordered for it. On a good note though I did pay with PAYPAL so I can get my money back if I do not receive it.

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12:06 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dreamland Jewelry - do not buy from them

I placed a trial order with this company, the same time I placed an order with two other sites. The order coming from across country arrived before I even received a response to my email from dreamland!! It took 7 days before I even received an email from them in response to my request for status on the order. And the email I received was to inform me that...

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