I wish I had known of this forum when I used Donna Franca tours a few years ago. Her agency came recommended by a friend whom I dearly trust, and even she was surprised at the shoddiness of the tour and the lack of responsibility that Donna Franca displayed. Because I was a single traveler, they insisted that I had to pay the single supplement, but that it would provide me with a double room. I never had a double room, and when I told each hotel that they had received payment for a double room it was denied at each location. Donna Franca did nothing about it, and took no responsibility for the...
I deposited money w/ Donna Franca Tours for a trip to Tuscany. I paid the deposit of the trip, insurance and purchased my plane ticket through them. Eleven days prior to my departure I left a phone message for my agent informing him I had not received confirmation of any kind nor my plane ticket. The guy is such a chicken he responded via e-mail that the trip had been cancelled due to low participation. When I requested to get my money back since I had purchased the insurance. They informed me a claim could only be filed if I had a medical reason which prevented me from traveling. If the tour...
Before leaving Boston, I paid Donna Franca tours for my stay in Florence. When I got to Florence they had never paid the local people. When I tried to check in I was told I would have to contact Donna Franca. They then charged me 40% more. ( Would not take a credit card and made my fiance pay in cash or cashiers check). We were really stuck. Thank God I speak Italian. I spent lots of time talking long distance not to mention they ruined about 4 days of my vacation. They are dishonest check out other reports. A terrible company to do business with and I hope you never have the experience.
PLEASE stay away from Donna Franca Tours. I have copies of all the email correspondence and the blatant lies are rampant. They (a certain person working there), says he booked, then he didn't book. SWORE he didn't have our credit card, then a flight gets booked - a non-refundable flight!! How was that done WITHOUT a credit card I ask?!!!
Just too many inconsistancies and bold face lies. The travel experience should be one of pleasure when you're paying a travel agent a fee and they get a commission - it certainly is NOT with this "tour" company. Don't be fooled with their years in business. STAY AWAY, there's soooo many more reputable agents out there.
Initial agreement - italian fever tour - tour guide was canceled by donna franca three weeks prior to departure - although we were unable to cancel our trip after this without losing 1/2 of our $18,000 for can celling trip. Drivers thereafter did not speak english, so when visiting other cities we had to rely upon maps which were also very hard to read - we were left in cities (to return within 2 to 3 hours) with not a clue what to see or where to go. Food was prepicked by Ms. Franca (yuk) and when you present vouchers in Florence especially, we were totally mistreated, they made us sit...
1 tour was cancelled by tour operator
2 tour company refused to refund plane ticket, tour deposit & insurance premium
3 failed to provide invoice upon request
4 Co. Owner advised consumer to file a fraudulent insurance claim for full refund
5 I contacted them via phone 11 days prior to departure to inform them I had not received confirmation of trip nor plane tickets, then they sent me an e-mail notice of cancellation
6 Tour co. offered to issue a credit w/Italian airline less $200 penalty for cancelling, but credit must be used w/in 1 year of date of purchase, and refund $385 deposit ...
Donna Franca Tours presents itself as an upscale tour operator. There is no truth in that belief.
1) We were required to carry our own bags on the pre tour
2) Local restaurants were those in the hotel
3) Tour was to be limited to 10-12, pre tour 44, Italy tour 23.
4) Cloiseum tour had to be arranged by us, not Donna Franca
5) Special restaurant on way to sienna was an auto stop on the autostrada
E mail me for more specifics. Tour Company is delusional and denies these are problems.
The "I'm Italy Tour" provided by Donna Franca Tours of 10/6/06.
Pre Tour Arrangement to Sorrento were horrible. Arrangements at the Rome hotel to hold our bags for the few pre tour days was never arranged. That meant I and 16 others had to carry all of our own bags to the pre tour buses. Now thats not to bad except we had two bus transfer points where I had to carry my bags to the buses. When I complained to the tour leader he said "Well I'm not the porter". Do you realize how many and heavy these bags were?
Donna Franca did not provide a direct bus for the 16 people who...