Complaint Rating:

Tried Directv thinking I could get a better deal. Read the fine print, 4 free months of everything (as long as NFL Sunday Ticket is purchased. OK...That was my fault, but when the DVR started messing up over and over I got tired of having to reset everything and miss scheduled recordings. After...

Complaint Rating:

I have the total choice package and the employee of directv has said that i'm grandfather into that package so the way i see it they cann't take any channels away and leave the price the same but there employee says they can take channels away anytime from me how is that when you are...

Complaint Rating:

I had my satellite disconnected today and I had no idea why. My online account said I didn't pay my bill! BALONEY - I sent them a check which cleared my bank at the end of September, and they are basically calling me a liar. They refuse to accept that it is their mistake telling me "if...

Complaint Rating:

As a part of the above bundled package, DIRECTv, allegedly, installed television service on Nov. 23, 2009. After 3 hours of trying, the installer could not hook up service properly or to my satisfaction. (see unsigned copy of work order) He gave me his personal phone number and asked me to call...

Complaint Rating:

DirecTV has secured a toll-free number (888-333-3474) that is almost the same as the customer service number of its competitor, Dish Network (800-333-3474). If you mistakenly dial the "888" version thinking you're calling the Dish Network's customer service line, you get...

Complaint Rating:

I was mislead and told that this system would work with xbox live and it would cost 399 for the equipment and 29 dollars for processing fee they took 532.10 not 430 dollars. I called them and told them i didn't want their service and they seem unwilling to refund my 532 dollars and remove...

Complaint Rating:

How sad is the state of consumer-corporation affairs that DirecTV boasts to have the #1 customer service rating for x number of years in a row!!! I have been a DirecTV customer 1 1/2 years into a 2 year package agreement. During that time, I have made no less than 30 phone calls to DirecTV on...

Complaint Rating:

Dirctv first asks you to tune to their game lounge channel for a free game and then put that on your bill monthly without any warning. Just another $5.99 a month charge that they charge you that you did not sign up for.
I caught them after two months of this on the second day of the second...

Complaint Rating:

After my contract ended with Directv I moved and decided to join services with another company. Serveral months later I get a bill from Directv for PPV movies that I didn't order. How can you end a contract with a company and start services with another. Only to find out that your no longer...

Complaint Rating:

I was given one price for the package and two weeks after the installation was done, Directv went into my bank account and took out an amount that was greater than what was quoted. I spoke with one customer representive who stated that the over payment would be credited to my account. Later,...

Complaint Rating:

When I came to this site to post my complaint against DirecTv I had no idea how many others out there had already experienced their horrible customer service! The billing practices and continuing errors of this so-called business are horrendous. Apparently this is routine business for them....

Complaint Rating:

I recently purchased the NFL Suday Ticket from Directv. Already paying for high definition service, I was under the impression that the football games that I would be watching on the ticket would be in high definition. They were not. I called customer service to ask about this and was told that...

Complaint Rating:

RECEIVED A LETTER FROM PRIVACY ASSIST, THROUGH BANK OF AMERICA THAT SAID DIRECTV RAN A CREDIT REPORT ON ME. I DO NOT HAVE DIRECTV, I DID NOT ORDER DIRECTV, I DID NOT AUTHORIZE DIRECTV TO CHECK MY CREDIT.<br />
I CALLED DIRECT WANTING TO SPEAK TO SOMEONE IN CUSTOMER SERVICE AS TO...

Complaint Rating:

I feel that I am a victim of a “bait and switch” tactic on the part of DirecTV. I signed up for the Choice Plan after a representative quoted a monthly charge of $39.97 for 4 months and $55.96 after the promotional period; premium channels were included for 4 months. I asked and...

Complaint Rating:

We Cancelled out Directv few weeks ago. because of not fixing the prombls And now all they do is keep on calling or semd mail
Please understand after we did that& everything was sent back just like we was told.
We want our phone number and address taken off their list but they...

Complaint Rating:

I have been charged $44.99 per month since July 2009 for a subscription service (NFL SUNDAY TICKET ) I did not order. They refused to credit the money and said I will be charged for 3 more payments and she will not cancel the service. I said I did not order this. They said that when I signed...

Complaint Rating:

While a monthly service payment for DirecTV service is due PRIOR to the actual billing period being over, when canceling services, a customer will have to wait six to eight weeks for a refund of any credit balance in the account....

Complaint Rating:

I am a disabled senior citizen living on a fixed income. After a year of bad service, bogus charges, etc I cancelled my DirecTV service. I notified them 2 weeks in advance. The boxes for returning the equipment arrived 2 weeks after the cancellation and were damaged. I called DirecTV and asked...

Complaint Rating:

I signed up for DirecTV in January of 2007 because they were offering a special. I signed a 2 year contract with them. When I moved to Utah 6 months later in June, they added another 6 months on my contract with them! So now I am under a 2.5 year contract!! I would have never known this,...

Complaint Rating:

Moved into a new home last April, called Directv (unfortunately).Installer came, installed satellite dish (wrong one-not HD), had to go get the correct HD dish. Installed and I signed what I thought was the "work order". Have been so dissatisfied with the service, channels, pricing,...