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DirecTV Complaints & Reviews

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DirecTV - payment made

Posted: 2014-08-13 by    mfupset
Complaint Rating:  0 % with 0 votes
This company has a policy of not recognizing a payment when a receipt has been given them.. This company employees all they do is programmed to repeat what was taught to say to their customers instead of resolving the problem/ or issue

It should be suffient and acceptable for a customer to call in a report they made their payment and read off the terminal ID and receipt number confirming the payment is made but because they don't see a posting they wont turn services on the customer still have to continue wait after these payments for days.. this is not professional nor is not...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DirecTV - billing and contact

Posted: 2014-08-12 by    AJones7750
Complaint Rating:  0 % with 0 votes
I terminated my services on or around 10 May 2014. On 9 May 2014 I paid $98.82. I thought this was all that was owed or would be owed. I received another bill for $68.18 or close to it. I'm trying to figure out why I owe this amount when I already paid $98. I returned the equipment. I received a call from Directv on 10 August 2014 at 11:09 pm. Why am I being called this late by a Directv employee? This is unacceptable behavior....
Complaint comments Comments Complaint country United States Complaint category Employees

DirecTV - $200.00 Fee

Posted: 2014-08-07 by    miketwa1
Complaint Rating:  0 % with 0 votes
I would not normally complain about a company and I have never complained about Directv till now. I have been a loyal DirecTv customer from 2000-2003 and then 2004-present so over 13 years.
I am in the process of having to move and the building we are moving to does not allow satellites. There is also a city ordinance that does not allow satellite dishes unless they can be out of view. The building we are moving to does not have any location that would be out of view.
Now you would think that they would understand the situation but they are fighting me left and right saying the owners...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DirecTV - Billing sucks

Posted: 2014-07-17 by    dmcampbell63
Complaint Rating:  0 % with 0 votes
I got tired of never knowing how much my bill would be, so I called in January and told them, NO NFL TICKET, and take any and all promotions off of my account. I would rather pay more, than never know what my bill was going to do. So my bill drops a good deal. This morning, I find they took out an additional $42 out of my bank account. I called and a CS rep took it off, but only CREDITED my account. When you are budgeted $140 for your bill, and it randomly jumps to $190, that hurts. I asked to speak to a stupidvisor, he told me that I did authorize it, and they took it out. And now, I just have...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

DirecTV - Unauthorized funds taken from my bank account

Posted: 2014-07-14 by    Victoria L Harris
Complaint Rating:  0 % with 0 votes
My name is Victoria Harris, i was a customer of Directv for 8 years, on May 2, 2014 I discontinued my service with Directv. My bill was finalized on May 21, 2014. Final payment was $51.87 which was paid in full. Now, on July 1, 2014 there was a deduction of $14.79 from my bank account. First and foremost, I never authorized payment from my account nor did I receive any statement regarding the deduction.
I called Directv's billing office to ask why did they fraudulently take money from my account...I was told by a directv representative, that there was a charge from 2011 for a Pay Per...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

DirecTV - Breach of contract

Posted: 2014-06-08 by    PMe
Complaint Rating:  0 % with 0 votes
In June/July 2013 I moved from Colorado to Missouri. I initiated a call to DirecTV to move my service. DirecTV indicated that as part of the move I would be receiving an upgraded receiver but that it would require another 24 month commitment. I agreed.

I then called to complain about the new receiver not having previous functionality and found that they had actually downgraded my equipment from an HR-34 to an HR-24. However, they indicated I was still obligated under my new 2 year commitment. Despite agreement from CSR and TSR that I was never upgraded DirecTV refuses to release me...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DirecTV - Kirk carlisle - smart circle ft. Wayne, in area employing creepos

Posted: 2014-05-16 by    jhavz
Complaint Rating:  0 % with 0 votes
About two years ago I subscribed to Directv. The installation went well but much to my surprise the technician was flirting w me. He later on texted me praising and complimenting me about how I looked and thanking me how nice I was. I never gave it much thought. A couple of weeks ago I met someone in my area who just had a similar experience and to my greater surprise it was with the same cable guy named KIRK CARLISLE. Unfortunately, she entertained his advances and the flirting went quickly to rude sexual messages and even entertained him at her place. Soon afterwards, she found out that the cable...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DirecTV - Broken promises

Posted: 2014-04-24 by    Dave123456
Complaint Rating:  0 % with 0 votes
I was promised a free upgrade to a High Def converter if I stayed with them for an extra 18 months. The time came, I made the call, and they said they do not have, and never had, such a program. I talked to a supervisor and even threatened to cancel, and she didn't seem to even care-either about the broken promise or my willingness to cancel. The other Dish is available, as is cable. The switch is coming soon....
Complaint comments Comments Complaint country United States Complaint category Equipment Leasing & Financing

DirecTV - Incompetent from A to Z

Posted: 2014-04-22 by    soccerman13
Complaint Rating:  0 % with 0 votes
Directv is the worst company I have dealt with in my 43 years. They have over billed me twice and didn't even refund my money (basically stole from me) until six months later. The DVR I have stopped working about 2 months ago and it was supposed to be replaced the next day but of course it never arrived. My HD service freezes up all the time. So I am getting over billed for a product that isn't even working. I was promised by a supervisor to have free movie channels to make up for the over billing. Guess what? They never showed up as an option. Directv is the most incompetent, disorganized,...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DirecTV - Turned in credit bureau

Posted: 2014-03-28 by    Susie Hadley
Complaint Rating:  0 % with 0 votes
I am just stating what happened don't expect anything to be done just want other persons to know what happened I had direct for nearly 10 years no problems no major problem's well I got to the point I cannot handle the bill I called them I had paid them on time for the last 10 years they agreed on that to lower the amount to $82 instead of the $154 for a years she said the firs month would be a lower amount then the 82 a months would kick in well we got the bill on line of $64 which I paid and the next month it flipped back to the $154 I emailed the manger talked to someone of phone that...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DirecTV - Billing Issue

Posted: 2014-03-23 by    Thxalot
Complaint Rating:  0 % with 0 votes
I have had billing issues 2 months in a row with being over charged. I've called in each time, and each time I get a different call center person that cannot help me. I don't think these people are trained very well, if at all. My issue has been this; I cancelled service and was informed on my DirecTV account page to call in for a special reconnection offer. I called in a got to a rep, and they offered me promo rates to cut my bill to $41 plus tax a month. Hey great deal right?? So i signed back up... well big mistake on my part. The next day i wasn't receiving channels in my package,...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DirecTV - Channels Canceled and Agent Fee

Posted: 2014-01-14 by    E Lisa
Complaint Rating:  0 % with 0 votes
Cancellation of Channels and when I tried calling to discuss they have an agent fee of $5 - how is it possible when currently paying for service and I can not speak with an associate on the phone without this hassle? They are a terrible company to deal with and my complaint is based on poor customer service....
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DirecTV - Can not fine check

Posted: 2013-12-07 by    Tammie Monahan
Complaint Rating:  0 % with 0 votes
I send two checks to Directv they electronically file them! So fron Aug. 23 until Dec 7 I have been fighting with them. I am sick of it. I can NOT GET COPIES OF THE CHECK because they ELECTRONICALLY file them! I send them a bank statemant 2 times and get the damn thing back from them CAN NOT FINE YOUR CHECK. They cash the damn thing on 8-29 and i send it to Directv LLC Payment Center P.O. Box 78626 Phoenix Az 85062-8626 I think this is a even shit now fine my check or come get your shit out!!...
Complaint comments Comments Complaint country United States Complaint category Other

DirecTV - DirecTV is Horrible

Posted: 2013-11-30 by    sactown1
Complaint Rating:  0 % with 0 votes
Been DirecTV subscribers for six years. Last year our HD DVD receiver began to malfunction. Tried many fixes and software upgrades provided by DirecTV but nothing worked. We kept asking for replacement equipment and were told that it's only available to new subscribers. Finally the receiver quit working and we canceled our service. After paying almost $100/month for six years, for crappy programming and equipment, we received a bill for $135 for the broken receiver. We will NEVER use DirecTV EVER. Customer service is non-existent....
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DirecTV - unauthorized debit for charges

Posted: 2013-11-01 by    Kenitha Caldwell
Complaint Rating:  0 % with 0 votes
I am filing a complaint through directv for the unauthorized billing charges taken off my estranged husbands debit card for a bill in my name. Directv was notified that the card on file would no longer be available for billing on that account that I would return equipment and pay final bill myself. He did not authorize the payment and wants his funds returned to his card....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

DirecTV - Billing/unauthorized bank withdrawal/extending contract

Posted: 2013-10-26 by    Lucci7777
Complaint Rating:  0 % with 0 votes
I want to say I never had a bad thing I say about direct tv till now. I had there services back in 2000-7 then moved to utah when it all went to crap. To start with the problem with my bill never being straight also I refered 2 people to the company and still they treat me like just a mother dollar sign. I contracted with direct tv and my bill for the first year should of been 18.75 with all my discounts also they said I would get free show time for 3 months as a trial, I advised them I did not want it. Anyway my very first bill was 80 something dollars !! When I called in to question this I got...
Complaint comments Comments Complaint country United States Complaint category Entertainment

DirecTV - Georgia, Stone Mountain - Disreputable Business Practices

Posted: 2013-10-22 by    LPatton
Complaint Rating:  0 % with 0 votes
1 yr ago I joined DirecTV/Clear internet bundle promotion, assured by the sales rep that the only way to lock in the price for the length of the contract was to sign for 2yrs, but surprise – surprise, my bill increased this month.

The billing rep said I was under a promo plan that expired after 1yr. I explained that I was told my rate wouldn’t change, and she said I was given miss-information. Paying more for such bad reception when the wind blows or it rains isn’t worth it, which is why I left my previous provider, who, it turns out, was infinitely better with...
Complaint comments Comments Complaint country United States, Georgia, Stone Mountain Complaint category Satellite & Cable TV

DirecTV - unauthorized charges & no refund

Posted: 2013-09-27 by    directvhater
Complaint Rating:  0 % with 0 votes
DIRECTV has billing issue. Some government agency should investigate their unauthorized charges and refund. When I upgraded my service, I was asked if I wanted to have free 3 month trial of Showtime or some premier service. I clearly remembered that I said "NO I don't want the free trial. I don't have time to watch TV not even a minute and I subscribe TV only because my 4 year old kid watches kids programs." And i moved on and hang up the phone. Months later, I noticed that I've been charged extra money for the premier service that I rejected. I called and explained that...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

DirecTV - North Carolina, Greensboro - Bill to high

Posted: 2013-09-26 by    Linda Pre
Complaint Rating:  0 % with 0 votes
I have been with this company from 2005 and they do not care. I was told my bill would be $83.99 with taxes and all after up grade this year. All the customer agency and sup all lie to you about what you will pay. This month my bill is $110.99 and I'm on SS and told them could not afford the high bill and they could not help or care. Tomorrow I will be looking for a new service....
Complaint comments Comments Complaint country United States, North Carolina, Greensboro Complaint category Satellite & Cable TV

DirecTV - Nebraska, Lincoln - payment dispute

Posted: 2013-09-07 by    carmane
Complaint Rating:  0 % with 1 votes
Sent money order for 29.97 August 14, 2013 found out money order was cash on August 30, 2013 money order was never received found out money order was cashed My Direct tv was cut off because of this and need and want to be reimbursed or credited for it I want my service restored and my account up to dated....
Complaint comments Comments Complaint country United States, Nebraska, Lincoln Complaint category Scam & Fake Checks

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