Complaint Rating:

We have been with direct tv for 13 years and only had problems when it snowed or rained hard. We bought 2 new High def tv sets and wanted to upgrade to hi def with dvr. The idiots brought 2 new dvr receivers not with HD. They say I have to pay about 400.00 to get it changed when it was their...

Complaint Rating:

When TV service ceased to work properly, Direct TV replaced a unit determined on the phone to be defective. The replacement box was shipped with no indication of add-on charges. System failed to work with new box. A subsequent service call by a service rep determined unit was not defective....

Complaint Rating:

DIRECTV has a really bad habit of charging customers for stuff you don't want or even asked for. I was charged for a stupid tri-pod (70 bucks) that I didn't need, they can mount the dish to ANYTHING but they said I needed it. If I want the dish mounted on the wall like I asked for...

Complaint Rating:

I cancelled my service bc we are like most americans cutting back bc we cant afford it. I sent my receiver back and paid my bill in full. The very next day 297.00 was drafred out of my acct without my authorization. It has been close to a month since this happned and I still havent received...

Complaint Rating:

When my Direct TV ceased to work, a call to their service department resulted in a statement that the control box needed to be replaced and one would be shipped to me. Nothing was mentioned that shipping a box would result in a new contract. When the box arrived and it was installed, the non-reception...

Complaint Rating:

I have been calling direct tv for more than a month regarding reversal cancellation fee refund. I was promised that they will send a check for 6-8 weeks since July, 2008. Until now I have not received any check. When i called the last week that they will credit it but until now they have not...

Complaint Rating:

It would take too much space to list out my complaints. I've dealt with numerous associates and supervisors to straighten out my problem, that really isn't my problem. This is a problem that has been ongoing for three months. It is definitely DTV's fault and lack of customer service....

Complaint Rating:

I found the man behind the mask his name is
Chris Delegbas
Title: Manager Customer Advocate Of the Office of the President
Direct Line: 208-363-6625
I also have the 800# 800-445-2180

Please pass this on, I wasted about 10 hours of my life on the phone...

Complaint Rating:

We constantly get the 771 searching for signal area. There is absolutely positively nothing that can be in the way and the weather is perfect. They want to charge 79.95 to send some boy out to look at it when it is THEIR product that is the problem. Also they have overbilled us nearly every...

Complaint Rating:

We received a call from a Direct TV representative that stated we MUST upgrade our existing equipment by Jan. 2009 or we would no longer receive the Direct TV channels. This was a Direct TV upgrade and the Direct TV rep stated their would be NO additional charges or fees. Guess what? The bill...