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Direct Express
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1.1 418 Reviews

Direct Express Complaints Summary

4 Resolved
400 Unresolved
Our verdict: If considering services from Direct Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Direct Express reviews & complaints 418

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12:00 am EDT

Direct Express Direct Express - A Customer's Honest Experience

If you're considering using Direct Express, I urge you to proceed with caution. My personal experience with this service has been nothing short of frustrating. From delayed deposits to unhelpful customer service, Direct Express has left me feeling let down. The lack of communication, unresolved issues, and overall inefficiency have made me question why this service is still in operation. I strongly advise potential users to explore other options before committing to Direct Express.

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10:48 pm EDT
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Direct Express ELDER ABUSE/SENATE LAW VIOLATIONS

I AM WRITING TO TELL PEOPLE THAT I DID NOT HAVE A PROBLEM GETTING MY DIRECT EXPRESS CARD BUT When it came to activating the card. Which normally you just call a phone number and its activated that is not was required this time they wanted a birth certificate and photo I.D. i already leave messages for Kristen Gillibrand a senator and Phillip Weigner a state attorney in Denver Colorado and have already told the federal Trade Commission about how I have been treated. I am college educated to and have gone to fundraising dinners in Washington D. C. at the white house Jaquelline Kennedy garden room, When i lived on first street in Elmira new York. 5332 Paul w. Bjorck

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9:16 pm EDT
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Direct Express Why?

Why haven't I changed to a different bank. I'm almost sure I can even though I get government funds. They have some of the worst customer service reps. There have been times that I can't connect with them over the phone for 2 days. First on hold then after ten minutes they hang up. It isn't right that you can't talk to your bank when you've just been hacked and your money is steadily dwindling from your account by someone other than you. I did get my money back from them for that hacking, but
It took a while. I also can't figure out where my leftover money goes at the end of the month. My summary only shows the amount I receive monthly, and subtracted from that number are the debits. I asked where my money was going, that after 3.5 years I should have accumulated some cash, and to this there was no answer. He politely excused himself and hung up the phone. I'm thinking that they have been ripping me off for some time. If you are with this bank I would like to know if the same is happening to you.

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Is Direct Express legit?

Our verdict: Direct Express's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Direct Express's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Direct Express earns 68% level of Trustworthiness

Good Credibility Notice: Direct Express rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Direct Express. The company provides a physical address, 5 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Direct Express has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for usdirectexpress.com can be seen as a positive aspect for Direct Express as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Direct Express's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Usdirectexpress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Usdirectexpress.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Direct Express and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Direct Express protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The sensitive services provided on this website are hosted on a shared server, which may increase the risk of unauthorized access and data breaches. It is important to ensure that the website has adequate security measures in place to protect user data, such as encryption and secure authentication protocols.
  • We have identified high risk financial services or content on Direct Express's website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.
  • We conducted a search on social media and found several negative reviews related to Direct Express. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Secure federal payments
    2. No bank account needed
    3. Free signup & card issuance
    4. Low or no fees structure
    5. Nationwide ATM access
  1. Cons
    1. Limited customer service options
    2. Frequent card outages reported
    3. No interest earned on balances
    4. High fees for certain transactions
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Direct Express *******386

It's a good websit to help u out when I need help and helps other's and needed more websites like this

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Direct Express Great company

Been with them for 7 years now, never have I had a problem with them. Maybe I'm been lucky but nothing to complain about

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Direct Express The worst!

If you like to spend countless hours on the phone to get your SSA MONEY by all means use them, like you have any other choice!

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Direct Express Direct express gas terrible customer service

I have been on hold for almost 3 hours with no answer because they have done something to my card and I can't use it even though I have funds.

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Direct Express Rebuking the whiners

I've had nothing but great service for eight years. Satisfied users never bother to review.
Keep that in mind as you read reviews. They serve VERY many people.

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Direct Express Poor phone access and substandard customer service

The frustration of trying to reach this group on the phone is unbelievably frustrating. Their procedures are without thought and require great vigilance and follow through. Avoid using at all costs.

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Direct Express Fraud dept at direct express

I had fraud on my direct express account while i was incarcirated $3,000 was stolen out of my account when i got out of jail i filed a fraud/idenity theft with direct express i even faxed them over FIVE TIMES proof i was in jail when this happen they turned me down and said thier was no fraud done i put in a complaint FIVE DIFFERENT TIMES and each time they closed my case the first time they investigated it for TWO DAYS AND CLOSED IT the second time they investigated it they closed it in TWO DAYS i have ssi and now im fored to pay back that money to ssi they are taken $80 amonth out of my check till the $3,000 is paid back i since left them and went to a REAL BANK direct express is the most horrible company to deal with i would suggest anyone who is useing them or thinking of useing them to think TWICE

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Direct Express I work for direct express

Lets clear somethings up. You will get hung up on if you use foul language. If your card is locked send in your ID for ID verification. We run it throw a system and it has to be approved through the system not a person! If its denied resend it or use another for of ID. Social Security card and birth certificate is the best way to be approved fast. IDS CAN NOT BE FAXED NO MATTER WHAT WILL BE DENIED OF TOP! Birth certificate and social security card can be faxes. ID can not be expired or have a different last name. Majority of the time if your card is on hold the system did because of your error. We dont call anyone if we expect fraud. We send out letters! Nobody sits behind a computer watching yall every transaction. Disputes are done by investigators they do a full inspection. The paperwork does come slow as hell HOWEVER you can submit your own paperwork ask your rep. WE CAN NOT CHANGE DUE DATES NOBODY CAN INCLUDING SUPERVISORS! The provisional credit is never promised when you turn your paperwork in it gets you eligible for it. ITS NOT PROMISED TO KEEP. If your claim is denied the money will be chargedback. IF YOU DONT HAVE MONEY TO COVER IT YOU WILL GO IN THE NEGATIVE. If you have had multiple ppl you receive money for and had a bunch of cards sent out over the years YES ITS HARD TO FIGURE OUT WHAT CARD TO REPLACE BECAUSE YOU CANT HOLD ON TO A CARD! When it comes to declined transactions we do whitelist card unless you are across seas. WE ARE NOT SUPPORTED BY CASHAPP PAYPAL VENMO GOOGLE PAY APPLE PAY OR FACEBOOK/META PAY. If it works cool. If it declines we can not do nothing about it. Use another payment option. If you dont have one get one. YOU WILL HAVE TO GO THROUGH HIGH VERIFICATION THIS IS GOVERNMENT MONEY! If we would just say okay i will unlock your account or whitelist your card to anyone who calls in yall would be mad because someone is lying saying they are you. We need to make sure you are who you say you are. Fraudulent transactions is common on any card. Download the direct express app and keep your card locked. Being locked through the app is for your safety and you can unlock it at anytime. You can also lock your card through the automated system. WE HAVE HIGH CALL VOLUME! Do you know how many people have ssa or ssi? Not only that we just dont deal with ssa and ssi. We deal with ALL STATE BENEFITS. We as reps understand your not mad at us but the yelling and foul language that yall give is very uncalled for. Thats why majority of yall get hung up on. PER OUR POLICY AT DIRECT EXPRESS WE AS CALL CENTER REPS DO NOT HAVE TO TAKE ANY TYPE OF VERBAL ABUSE! YOU WILL GET HUNG UP ON! IF YOU CALL IN WITH AN ISSUE AND WE GIVE YOU A SOLUTION BUT ITS NOT THE ONE YOU DONT LIKE NOT OUR FAULT IF YOUR NOT ACCEPTING IT OR WILL NOT ALLOW A REP TO SPEAK YOU WILL GET HUNG UP ON! We are here to help the best we can! We are doing our job just like some of yall did. WE ARE NOT A BANK WE ARE A PREPAID CARD SERVICE! Yall complain about how bad the customer service is but yall as customers are ridiculous! Thinking we can hit a button and things will appear on our screen. We are not going to go against policy and lose our job because you can't verify or want your money back from a dispute. BE MORE RESPONSIBLE. If you cant get a representative payee and have someone else in charge of your money or again GET ANOTHER PAYMENT OPTION.

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Direct Express Let me save you from this company!

There are favors, and then... there are FAVORS. Trust me when I tell you that if you are considering using Direct Express, or if you have for some reason been led to believe that you HAVE to use Direct Express, I am about to do you the biggest favor, EVER. I am even not exaggerating (that much).

There are companies which are terrible to do deal with and which you should avoid at all costs. Well, Direct Express takes that "Terrible to Deal With", runs with it, and finds the muddiest pit imaginable, then digs down, way down, into the realm of "Even Worse Than Terrible to Deal With". In fact, it's almost as if they invented the concept, and then perfected the practice of being Even Worse Than Terrible to Deal With.

My granny is adamant that she does not want to sell her house and in that she wants to keep being as independent as possible, which at her age, is not very independent at all anymore. As such, I handle most of her finances, her grocery shopping, etc. For a while, we would receive her SS check in paper form, but then began to receive notices with the check, that we HAD to set up a form of direct deposit. These notices (shame on you, SSA!) 'pushed' Direct Express to the point where any reasonable person would think the Social Security Administration and Direct Express are associated - They are NOT; or that Direct Express is a government entity - it is NOT.

Simply, if you believe that you are required to enroll with them, this is NOT the case. The Direct Express card and Direct Express itself, is a third-party OPTION for federal benefit recipients to receive their benefits electronically.

I opted for using them because I am the payee on her account and my bank account is in my married name, and mostly because I did not bother to read the fine print (shame on me) and thought the SSA and DE were associated and thought the entire thing would be easier because of it. I was wrong.

The main and most concerning things about Direct Express, is that it is EXTREMELY difficult, IF NOT DOWNRIGHT IMPOSSIBLE, to get through to them over the phone - while at the SAME TIME, their online presence and "help" options are practically NONEXISTENT.

You literally call in, have to go through several phone options, only then to be told that they are "experiencing heavy call volumes" (always) and to "call back", right before you are summarily disconnected and have to do it all over again. 'HOW is this possible' you may ask. I ask myself the same. If this is the card/company of choice for the SSA (and by the way they push and almost market the use of it, you'd say it was), HOW can it be so damn awful? Not sure, but it is.

After having registered her, we waited 14 days (two weeks) for a card which did not arrive within the 7-10 days we had been told to expect it by. I made three calls before I could reach anyone and was told that their system showed it was in "the mail pan", and I kid you not, this person told me that we might have to wait up to FORTY days. I thought to myself, that cannot possibly be right. Don't many recipients live from SS check to SS check? What if my granny did not have us to fall back on? I then attempted to call again just in case that forty-day information was incorrect. This time it took 11 times (just in case that was not clear, that is ELEVEN calls) before I could actually get a line in, and before I could speak to anyone.

Note here, that they have two different numbers ***311 and ***115). The second is WAY busier than the first, but on the first number they do not have nearly all the information that the people on the second number have. (The person who told me we'd have to wait up to forty days was at the first number).

Upon reaching someone at the second number, I was told it had been sent out and that sometimes they just run late and to give it a few more days before calling to have it canceled and reissued. Both our homes are subscribed to the USPS Informed Delivery service which sends me images of what mail pieces to expect, and I had not seen an envelope which might have been the card within the images they send, however, I decided to wait, mostly because the idea of starting the entire process over was a little too much. Thankfully, it arrived a few days later. (Day 19 or 20).

After we received it, thinking that we did not want to have to call back twenty times each time if we ever needed anything in the future, we decided to just change the direct deposit from Direct Express to my bank. After a few (MORE) calls, I was told that I needed to contact the SSA to do that. Upon contacting the Social Security Administration, I was told that my 93 year old great-grandmother would have to GO IN AND VISIT a SS Office in order to make the change.

Save yourself the headaches. If you have a good bank you trust, make sure you avoid dealing with Direct Express at all costs.

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Direct Express Grueling, humiliating, and illegal

I work for a public housing agency in Washtenaw county Michigan. I
Assist my previously homeless clients with maintaining their housing
And ensuring they can pay their bills and afford their other expenses.
Recently, a client of mine who receives SSDI experienced a seriously
Troubling process of proving their identity and restarting service of
Their Direct Express debit card through which they receive their SSDI
Benefit.

The issue began with Direct Express contacting my client over the
Phone, not indicating what issue had occurred with the card, only that
It was no longer functioning and that in order to restore it, they
Would have to call the customer service line. As I am sure you are
Already aware, the customer service line for Direct Express includes
An inordinate wait time, however this is not where the issue is. The
True problem was that when my client called, they were treated rudely,
Hung up on several times, and only after several attempts, given a
Case number and told to email Direct Express documentation which my
Client does not currently have (an in-date state Identification card).
In lieu of this, they were told to send in a copy of their birth
Certificate and social security card. My client does not know how to
Even work a computer, much less use an email address; this is when
They contacted me.

I supplied Direct express with the necessary documentation
Immediately, sent to the email (***@usdirectexpress.com) within an hour
Of being informed of the situation. For 3 days, Direct Express refused
To admit to my client that they had received the documentation,
Despite me sending it on their behalf no less than 6 times. After
These 72 hours had passed, they then informed my client that they HAD
In fact received the documentation, but due to 72 hours having passed,
Their "window" had closed and their claim had been denied. I sent the
Documentation to them again, several times, and attempted to call
While with my client in person. We were ignored, hung up on several
Times, and had to wait hours to call again to get in touch with
Someone to help us.

After all of this effort, we still were not given any helpful
Information and were hung up on by representatives multiple times;
Each time meaning we had to wait in the queue again. One particularly
Problematic call was after giving the representative all necessary
Identifying documentation and being put on hold 3 times, the
Representative came back to the call only to tell us that her "system
Was not working" and to call back later before hanging up on us when
We asked to speak to a supervisor.

We only received assistance once calling "***435", a complaint
Line which I only found by digging through the internet; something my
Client could never have done on their own. The individual who we
Reached informed us that the case would be escalated and to await a
Call. We informed this representative of the time-sensitivity of the
Issue as my client's phone was about to be shut off due to
Non-payment, medications could not be purchased and their other bills
Could not be paid.

After several more hours, I was called by Direct Express, NOT my
Client, and they told me that they had received the escalation but
Could not speak to me. Luckily, I was near my client and ensured they
Spoke to the representative. This representative who identified
Herself as "Pauline" was combative, rude, and made my client very
Uncomfortable. She asked first for the social security card and birth
Certificate of my client (What I had already sent) and we resent these
Documents. She then said that the picture of the social security card
Had to be in color. Again, we resent the documentation to her
Specifications. Then she stated that we had to take pictures of the
Documents, front and back on a table, and would no longer accept the
High-detail scans I had sent her. Each time she came back to us from
Being on hold, she asked for something new which was conflicting with
What had been previously asked for.

I was unable to stay with my client at this time due to another
Appointment. While in my absence, Pauline called back once again and
Asked my client "security questions" which they had never set and did
Not know the answer to. Pauline then summarily denied the application.

Now desperate and exhausted, my client asked what they could possibly
Do to regain their social security benefit. Pauline stated that only
New pictures of the two documents and questions answered correctly
From my client's birth certificate would work. At this time, I was
Able to return and although Pauline refused to speak to me on my
Client's behalf, we were able to, once again, send them new pictures
Of the documents to prove their identity.

Only after this final time did something seem to work and Pauline
Confirmed the card was once again active.

This is a system that without me being there to help my client, would
Have provided no way at all for them to regain the use of their debit
Card. It was a life-threatening emergency which could have been
Avoided by Direct Express having offices where client's could meet in
Person, or for my client to be able to set up their own security
Questions, or even improved contact with the Social Security
Administration to confirm their identity from their benefit letter.

I am sincerely concerned for how many people this must be happening to
Across our nation. Direct Express has proven through this situation
And countless other missteps, some of them currently pending in
Litigation, that they are either incapable or unwilling to uphold
Their obligations as partner with Social security. They have failed
Social security recipients, they have failed their clients, and thus
They have failed the American people. We all deserve better treatment
Than how my client was treated.

I ask that it be made more of a priority to investigate the extent to
Which Direct Express is abusing their position as card servicer for
The elderly and disabled. I cannot stress enough how exhausting and
Frustrating of a process this was even to a trained professional like
Myself. I can hardly imagine trying to traverse the minefield of
Expectations, changing requirements, and outright unprofessionalism
Which are all commonly displayed by Direct Express.

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2:58 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Direct Express - Closing of account after failing to send me debit card as promised

[protected]@my.usdirectexpress.com She played phone tag with me, then never called me back. Nichole and I’m a Cardholder Advocate with the Direct Express® program. We recently received your inquiry, which was forwarded to us by our partners at Comerica, regarding your Direct Express® Debit MasterCard® I am contacting you because you have once again failed me...

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11:24 pm EST
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Direct Express Exploitation Of Elderly

DirectExpress should be ashamed of themselves for taking advantage of a 68-year-old woman with health conditions. Direct Express service reps, investigators, and management should learn how to respect and have compassion with individuals that have health issues who take medications that causes them to lose concentration and make errors while filling out the claim report. They should have the decency to contact the customer for follow ups and/or corrections. I wish I could give DirectExpress zero stars.

DirectExpress has the worst customer service reps, investigators, and managers that I had dealt with, has caused unnecessary stress, and now has manifested additional health issues. I had to open a claim report because someone stole my debit card and my driver license and provided the necessary supporting documentation confirming the theft. However, DirectExpress investigators & reps have been giving me the run around by not providing details, contracting each other, falsely accusing me being in collusion with the fraudsters, and out denying my claim.

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7:30 pm EST
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Direct Express In charge of my account they said $1,202.00 was pending they could have stoped the transaction I would my money everyone happy

My old directexpress card got hacked my old card # is [protected]

On the 3rd of january I checked my account they said I had $10.00something

I just got my social secuity check 0f $1,202.00 plus they said there was a pending charge at $1,202.33 cent pending on my account I ask the to stop it I didn't ok it that it was a scam the said the couldn't I don't under stand why they couldn't it's my account, they said the had to let go through then I can go after the one that hacked me i'm on social security and they took my whole check I live check to check. Plese get my money back.

Claimed loss: $1,202.33cent

Desired outcome: get my money back AND PUT THESE PEOPLE IN JAIL

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4:28 pm EST
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Direct Express Needing a new card/Fraud

Direct Express immediately closed out the card that there were suspicious charges on. That was helpful. However, Now it has been over a month and I am unable to pay rent due to not having a card in order to pay it with. So i am being punished for money being stolen from me. They only have one number, their instructions are very unclear, and no one at the number provided can ever seem to help me. My suggestion is to never report fraud transactions on your card and just cancel it to have a new one sent. Otherwise their unhelpful staff wont care if you are able to eat or pay bills. Not their problem.

Claimed loss: Without access to my money for over a month.

Desired outcome: I would like to cancel the fraud investigation and just be sent a new card.

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4:49 pm EST
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Direct Express Fraud on card they didn't bother to contact me

my card got locked and waiting on a new card but they won't give me my money I'm on ssi with mental illness and this is just another knife in my back i had a rough year they could just give me me my money i got bills to pay and good luck trying to get through to customer service i did one time and they wanted me to get to the bank and call back to unlock the card for get this 2 minutes to get my money off there of course no one answered. we need to do something to protect those on ssi this is getting stupid and not right and should be illegal and if there was small charges that were fraud they should of sent me a letter in the damn mail but nope. anything to screw us over I'm very upset beyond belief. going to lose everything i guess and be homeless like the government wants.

Claimed loss: locked my card without any notification

Desired outcome: want my money and them to improve their services no long wait times

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10:56 pm EST

Direct Express Money taken off my card.

I discovered that Hughes Net took 220.00 unauthorized off my card December 3rd, 2023. I haven't used Huges Net for seven months, I changed to Comcast. They sent me a box which I returned all equipment, which I only used the internet. They were holding seventy-four dollars of my money until the equipment arrived. It arrived and they let me know and the amount was given back to me. This shows all the equipment was returned. I have not received any mail from them in these months then I called Master Card and found out they had taken the money from my card. The other company that took off 49.00 I have never heard of.

Claimed loss: 369.00

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Update by Freda S. Robertson
Dec 12, 2023 10:59 pm EST

I appreciate your concern, thank you.

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1:17 pm EST
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Direct Express Fraud service department

On November 28 on about 1:00 pm I called direct express to discuss a claim that I was denied, I ask questions to the representative and she was very nasty with translating the notice I received so I can understand why the fraud department came to a conclusion that there was unauthorized third party but was told there wasn’t she continue getting annoyed cause I wanted answer.. she proceed to hang up our called..

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Direct Express Customer Reviews Overview

Direct Express is a financial service that offers a prepaid debit card solution, primarily for receiving federal benefits. The Direct Express card allows users to receive their Social Security, Supplemental Security Income, and other federal payments without a bank account. The service provides an alternative to traditional bank accounts, aiming to deliver convenience through electronic transfers. Cardholders can make purchases, pay bills, and withdraw cash from ATMs. Direct Express also offers an app for managing funds and monitoring transactions.

Direct Express In-depth Review

In summary, Direct Express is a convenient card for receiving federal benefits. It has good features but also areas for improvement. Now, let's go into detail.

Overview of Direct Express

Direct Express is a debit card for federal benefit payments. Many people use it for Social Security or Veterans Affairs benefits. It is easy because money is directly deposited.

Ease of Website Navigation

The website, www.usdirectexpress.com, is simple to use. I find menus and information without trouble. But sometimes, pages load slowly.

Account Setup Process

Setting up an account is straightforward. You need some personal information and benefit details. It takes little time to complete.

Range of Services Offered

Services include checking balance, transaction history, and transferring funds. It is basic but covers most needs for a benefits card.

User Interface and Accessibility

The user interface is clear but could be more modern. It is accessible, with options for large text and other aids for those who need it.

Security Measures and Privacy Policy

Security seems strong. They use PINs and have fraud monitoring. The privacy policy is detailed, explaining how they protect personal information.

Customer Service and Support

Customer service is available, but sometimes there is a long wait. They help with problems like lost cards or suspicious transactions.

Fees and Charges

There are some fees, like for ATM withdrawals after the free limit. It is important to know these to avoid extra costs.

Reliability and Uptime

The service is mostly reliable. There are rare times when the system is down, but it is not often.

Mobile App Functionality

The mobile app is useful for managing your account on the go. It has essential functions like checking your balance and recent transactions.

User Reviews and Testimonials

Some users are very happy, especially with the convenience. Others have complaints, often about customer service.

Government Benefits Payment Processing

Payments are usually on time. It is a reliable way to receive government benefits without needing a traditional bank account.

Card Replacement and Emergency Services

If you lose your card, they offer replacement services. There is also an option for emergency cash, which is very helpful.

Transaction Limits and Restrictions

There are limits on how much you can withdraw or spend in a day. It is important to know these to plan your spending.

Direct Express Network ATMs Accessibility

There are many ATMs in the network where you can withdraw money without fees. It is convenient, but sometimes hard to find one close by.

Additional Benefits and Features

There are some extra benefits like low-cost money transfers and cashback at certain retailers. These are nice bonuses.

Comparison with Other Government Payment Cards

Compared to other cards, Direct Express is similar. Some cards have better apps or customer service, but Direct Express is widely accepted.

Pros and Cons of Using Direct Express

  1. Pros: No need for bank account, direct deposit of benefits, some free ATM withdrawals.
  2. Cons: Customer service issues, fees can add up, limited app functionality.

Recommendations for Improvement

Improving customer service response time and updating the app with more features would be good. Also, reducing fees would help users.

Final Verdict and Overall Satisfaction Rating

Overall, Direct Express is a solid choice for receiving benefits. It has its issues but also many conveniences. I would rate it 3.5 out of 5 stars.

How to file a complaint about Direct Express?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Direct Express in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Direct Express. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about any developments.

Ensure you follow these steps carefully to effectively file a complaint or review about Direct Express on ComplaintsBoard.com.

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Contact Direct Express customer service

Phone numbers

1888 741 1115 1-888-741-1115 More phone numbers

Website

www.usdirectexpress.com

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Use this comments board to leave complaints and reviews about Direct Express. Discuss the issues you have had with Direct Express and work with their customer service team to find a resolution.