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Direct Energy Complaints & Reviews

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Direct Energy - Sales rep lied- fraud

Posted: 2014-10-02 by    Fifisnowflake
Complaint Rating:  100 % with 1 votes
After having one of their door to door sales reps come to my house and PROMISED that the early exit fees would be waived from another co., I signed up. This rep sat in my house, asked to have a soda, if she could have something to eat, told me how to renovate my house, and if I could fraudulently sign up my neighbours. I had to ASK her to leave my house! I discovered that the early fess are NOT waived. I cancelled my contract! Thus far I am being charged 210.00 for administrative fees for cancelling a contract and the fed for returning a NEST thermostat; which I have NOT received as of this evening!...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Customer service rep

Posted: 2014-06-27 by    Penny222
Complaint Rating:  0 % with 0 votes
I called to get my services disconnected. The first time I tried the line went dead. The. Tried again and got a customer service rep by the name of REN. We got through what we had set out to do. Then at the end of the conversation after our goodbyes...she thought I hung up. That's when we heard 'the growl" and she said something in another language . I said hello ? And once she real I realized I was still on the phone she softened her voice again and asked me to hang up the phone. I asked for her name and number and she said all she could provide me with was her name....
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Billed but never signed up

Posted: 2014-05-13 by    JLB89
Complaint Rating:  0 % with 0 votes
We moved to a new place in 2011 renting through the company Westcorp. While we lived in this unit we paid gas bills to Just Energy and had no problems. In July 2013 we moved to a different, better unit, again through Westcorp. When we moved we asked for our gas and electric to be transferred. There was a bit of confusing, we got a bill that had an exit fee but it was taken off in August, we have that bill,

Here's where it all went down hill. Now, May 2014 we got a call from our landlord saying they have a bill for us that is $700+ from Direct energy. We explained we were with...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Water heater

Posted: 2014-05-11 by    Phillrodrigues79
Complaint Rating:  0 % with 0 votes
With regards to the water heater from direct energy, I regret to inform that we have been without water heating since Thursday evening (3 days and counting).

The repairman showed up at 18:30 of Friday (may 9th) and informed me that a spare part had to be shipped in order for him to proceed with the repair. He assured me that the part would be delivered until 3 pm of Saturday. Only upon arrival of the part, I would be able to schedule the repair. No parts arrived on Saturday, however.

I called direct energy's emergency phone Saturday still and after a one hour...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Alaska, Houston - Terrible customer service and service

Posted: 2014-04-30 by    KPate
Complaint Rating:  0 % with 0 votes
I called Direct Energy to find out why my bill was suddenly very high. They outsource their customer service to India. I got this Indian woman who declared she had to have my husbands social security number to look at my account. I told her, you have my address, phone, email, account number and password to my account number (not sure why she needed that), and I would not give her my husbands social. She insisted she needed it. I asked to speak to her manager and she told me as soon as I gave up the social I could????!!! Their website never displays the correct bill so there was no way at this point...
Complaint comments Comments Complaint country United States, Alaska, Houston Complaint category Utility Services

Direct Energy - Abismal Service and Issue Resolution

Posted: 2014-04-15 by    user689
Complaint Rating:  0 % with 0 votes
Direct Energy is possibly the worst company we have ever dealt with. We had an issue with one of their water tanks and it has taken literally MONTHS to resolve it. We have been told so many different answers and then threatened with huge payments for a water heater WE DO NOT RENT OR OWN. Every other time we call they say it is resolved and then we receive a threatening phone call telling us that we have to pay or else. This is has been going on for 8 -10 months and still we are no better off than we were originally. It's APPALLING that a company can operate like that this day in age. They should...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Ohio, toronto - DE breaks. my boiler and uses toilet brushes to clean it

Posted: 2014-02-15 by    class action suit -im ready-
Complaint Rating:  0 % with 0 votes
I am a gas technician, insured and hold a. Valid license. I was out of the country and asked Direct energy to come in and service my boiler. The first installer walked out on the job when he got caught that he didn't clean the heat exchanger. The second installer with manager break my boiler and got caught using toilet brushes and fly swatters to clean my boiler. Then they shut off the heat claiming I needed a new boiler in -35 temperature. This lead to breaking my pipes, and rads in my building. Am gathering many of you who also are ripped off and are ready to file. A class action suit against...
Complaint comments Comments Complaint country Canada, Ohio, toronto Complaint category Contractors

Direct Energy - Contract and Fees

Posted: 2014-01-21 by    Do your research first...
Complaint Rating:  0 % with 0 votes
We had a reliance home service hot water tank and were getting a new a/c unit.
So the mechanical contractor suggested a new hot water tank...same size, same monthly fee. We said perfect all new gas products along with our complete home reno.
BUT as we should have known always a catch Direct Energy has a different fee structure than Reliance Home services
We contacted Direct energy and the mechanical contractor and got the run around and numerous harassing calls for payment. Each call was from a different person who has no clue about our file and notes that are to be attached...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Water Heater Rental

Posted: 2013-12-17 by    Direct Energy Sucks
Complaint Rating:  0 % with 0 votes
Here's my letter to Direct Energy. Since I never got a response from them, I figured I'd share as a warning to others:

I am writing to make you aware of what sort of customer service you are providing.

We noticed on October 11th that the water heater was slowly leaking. It was a holiday so we called it in and booked a technician to come in the next day. The next day no one showed. That evening the water heater let go of all the water in it and water continually came out of it because I wasn’t sure where to shut it off. I spent the entire evening sucking...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Continued billing after move

Posted: 2013-11-10 by    Huggs11
Complaint Rating:  0 % with 0 votes
My husband and I moved to Edmonton for work in 2010. We had Direct Energy for both our electricity and gas and while we lived there everything was fine. In September 2010 we moved so I cancelled our services by calling the only number on our bill. I was informed that both our gas and electricity was to be shut off before the end of September. We payed our final bill and went on with life as usual. Two weeks ago we applied for a loan and found out that Direct Energy had sent a $200.00 bill to collections and have had it outstanding for three years. I called to find out what happened and the lady...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Texas, Dallas - electricity

Posted: 2013-08-09 by    in the dark and freezing
Complaint Rating:  8 % with 13 votes
direct energy changed the phone number on my account with out my knowledge. they called a complete stranger and gave my account information for months. the person whom they were calling even notified them of the error several times and they neither fixed it nor contacted me to verify. my electricity was turned off and when i tried to have it turned back on they wanted a fee. it was their mistake not mine, but they wanted me to pay for it!
any other company would be better than direct energy!...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Utility Services

Direct Energy - Texas - CSR Fired for Helping Over-Billed Customers

Posted: 2013-04-07 by    raydpratt
Complaint Rating:  100 % with 1 votes
I have knowledge about the over-billing of electricity customers in Texas, and I believe that the problem is related to "smart meters, " the relatively new digital meters that can be read and operated remotely by utility companies.
I worked for APAC Customer Services, Inc., 1650 S. Research Loop, Suite 160, Tucson, AZ 85710, which is a call center that contracts to provide customer service for Texas customers of Direct Energy and its subsidiaries, such as CPL, WTU, First Choice Power, and the pre-paid versions of Direct Energy Power to Go and CPL Power to Go (there are other Direct...
Complaint comments Comments Complaint country United States, Texas Complaint category Other

Direct Energy - Ontario - Scam

Posted: 2012-11-05 by    DirectEnergyVictim
Complaint Rating:  50 % with 2 votes
Check your furnace warranties FIRST before agreeing to pay for any parts/labour. We just learned that we almost got scammed a third time on Direct Energy service call. Our furnance is about 11-12 yrs old but when it was 3 or 4 yrs old, we contacted Direct Energy for service. Apparently, water got into our circut board and had to be replaced. We were baffled as had no idea where water could have possibly come from. Then less than 2 yrs ago, we had to replace the blower because water had gotten into it -- again Direct Energy. On both occasions we expressed to Direct Energy that furnace was still pretty...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Scam & Fake Checks

Direct Energy - Ontario, Markham - Add protection plan without permission

Posted: 2012-10-08 by    Direct Energy - over charge
Complaint Rating:  0 % with 0 votes
We have moved into our new home about half year by now, just received our hydron bill indcated that we have purchased a protetion plan and going to charge65.98 +HST. We think this is a ripe off. There is no one to ask us either by phone or letter or the other way to request this services. Is this the big company have the right to increase their charges without customer's concern? If we don't pay the amout due, interest rate is high in the future bill and they continue their charges again and again, what can we do? Is it fair?...
Complaint comments Comments Complaint country Canada, Ontario, Markham Complaint category Utility Services

Direct Energy - Ontario, Orangeville - CHECKING INSTALLING NEW FURNACE

Posted: 2012-09-30 by    DALE DEAKEN
Complaint Rating:  100 % with 4 votes
Had a problem with my furnace, smoke coming out of the vents called Direct Energy in Orangeville Ont . The technician came out and immediately started going on about this could cost a few thousand to correct, he installed a new control board and said the furnace needs a cleaning, which I booked a cleaning that afternoon, He did mention that if the cleaning technician ( his partner in fraud ) finds the smallest problem he will shut the gas off. So, the cleaning technician comes in on friday morning, he wasnt at the furnace more then 5 minutes comes upstairs says I have bad news your heat exchanger...
Complaint comments Comments Complaint country Canada, Ontario, Orangeville Complaint category Scam & Fake Checks

Direct Energy - Ontario, Scarborough (Toronto) - Fraud - Faked our signature of the "contract"

Posted: 2012-06-27 by    jcipro
Complaint Rating:  0 % with 0 votes
After months of chasing Direct Energy for a copy of a supposed contract that they said we signed with them in 2008, they produced a forged document with a fake signature on it. What can we do now to sue them - we need to spread the word about these thieves!!...
Complaint comments Comments Complaint country Canada, Ontario, Scarborough (Toronto) Complaint category Utility Services

Direct Energy - Maryland - Sales reps lying to sign up

Posted: 2012-06-19 by    golfmastersung
Complaint Rating:  100 % with 3 votes
Do not switch your energy supplier to Direct Energy. The door to door sales rep with the manager will mislead you to screwing you over so they can collect commission on sale. Your old energy company will charge you with breaking their contract and you will be left with a bill of $200 or more for breaking their contract. Direct Energy with lie to you and tell you that won't happen. Guess again. Direct Energy will leave you with the bill. DO NOT SWITCH TO DIRECT ENERGY. When I tried to resolve this with Direct Energy, they said that their company will not pay cancellation fee for anyone. Meaning,...
Complaint comments Comments Complaint country United States, Maryland Complaint category Utility Services

Direct Energy - Pennsylvania - Rate change

Posted: 2012-05-24 by    small buz
Complaint Rating:  100 % with 1 votes
They came to my place of business. They quoted me a price but when I got my Peco bill the rate was higher. When I tried to call customer service, I was put on hold forever. They told me the price was not confirmed until sumitted by sales. I would not recommend this supplier....
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Appliances

Direct Energy - Texas, Houston - Soliciting after hours

Posted: 2012-05-10 by    je08836
Complaint Rating:  0 % with 0 votes
This company sent solicitors to my house at 8:30 at night to try and get us to switch our electricity service over to them. I was not home, just my wife and 4 month old daughter, and they woke up my daughter and were extremely rude to my wife because she said she wasn't interested. I have already filed a complaint with this company and haven't heard anything back. If these idiots ever come back to my home, they better pray I'm not here....
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Direct Energy - Texas - Terrible service

Posted: 2012-04-11 by    ripped by Healthgrades
Complaint Rating:  0 % with 0 votes
I have called Direct Energy for service, there is none. I am a No deposit required consumer. I desired service at my new home and continued service at my old home for marketing, the y never showed up, or called. Next I callagain and they are rude, some prior occupant allegedly tampered with the meter. What has that to do with me? Finally they had me fax a form, showing an account for electricity. It was with them, and they use the same account number for both. This is a seriously disorganized corporation.

J K Brittain...
Complaint comments Comments Complaint country United States, Texas Complaint category Utility Services

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