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Diamond Resorts Complaints & Reviews

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Diamond Resorts - California, Las Vegas - Timeshare Presentation

Posted: 2013-05-06 by    Choose a company that will Respect you
Complaint Rating:  0 % with 0 votes
They told us to come down at 8:00 we got here at 8:00 then they told us we were scheduled wrong and we had to stay until 9:30 to be seen and if we leave we will charged full price for our stay. Then they didn't even come do our tour until almost 10. A complete waste of our time. Even of I wanted to buy a timeshare I wouldn't buy from this company. There are many other companies that sell comparable timeshares that respect you and your time....
Complaint comments Comments Complaint country United States, California, Las Vegas Complaint category Business & Finances

Diamond Resorts - Arizona, Sedona - International "sampler"

Posted: 2013-02-20 by    Zach Moler
Complaint Rating:  100 % with 4 votes
We attended a supposedly 90 minute sales pitch in sedona with our infant on 2/16/13, it ended up lasting over 4 hours, during which my son was screaming to eat and sleep towards the end, my wife went to put him down for sleep, then they said she had to come back or we couldn't get our gift or sign up for anything to finish the presentation. we ended up being sold a sampler package which was misrepresented to us, we were told it would be enough points for several trips to hawaii, which in reality its good for maybe one, if there is actual availability, that it would save a quote for a low points...
Complaint comments Comments Complaint country United States, Arizona, Sedona Complaint category Travel & Vacations

Diamond Resorts - Texas, Muleshoe - complimenatary vacation

Posted: 2013-01-17 by    mulesfan
Complaint Rating:  0 % with 0 votes
We signed up for diamond resorts timeshare in March and were given a complimentary vacation to Hawaii two certificates, which entitled us to fly for free to Hawaii via American Airlines. As soon as we met the qualifications to use these vacation services we find out that there are many blackout dates on American Airlines which make it impossible to book the complementary flight with the vaction stay on the same date. Every call ends in frustration with several attempts to book the vacation we were promised. American Airlines is quick to try to "upgrade" flight at an outragous cost secure...
Complaint comments Comments Complaint country United States, Texas, Muleshoe Complaint category Airlines

Diamond Resorts - California, Turlock - Added a fee without permission

Posted: 2012-12-17 by    1Ammy
Complaint Rating:  100 % with 4 votes
When we received our quarterly bill for our maintenance fees, which of course went up, there was also a $50.00 charge for the Monarch Grand Vacation Club Connection, which would be a total of $200.00 for one year. I can opt out of it, but I don't think I should even be charged when I did not ask for it. They told me to go online and cancel it, but imagine my surprise when all of a sudden, I cannot access my account. I have seen this also, so I will forget to cancel it and I will be charged for something I don't want and did not ask for. I find this to be very deceptive, and I know that...
Complaint comments Comments Complaint country United States, California, Turlock Complaint category Unauthorized Charges

Diamond Resorts - Wish to terminate, no clause in contract

Posted: 2012-11-27 by    Purzel
Complaint Rating:  100 % with 3 votes
We have signed up a timeshare program in 1999 called ILX, Sedona, AZ. They have been taken over by Diamond Resorts a few yrs ago. We are now older and are not able to travel anymore due to health reasons. We have been observing increasing maintenance fees over the recent yrs and now wish to terminate our membership. We have written numerous termination letters, unfortunately have received no answers, however they keep billing us assessment fees, etc... Does anyone have a tip for us how to terminate the membership? Thank you!...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Diamond Resorts - Lies

Posted: 2012-06-01 by    Jules1107
Complaint Rating:  100 % with 2 votes
This company is horrible!!! Stay away. We were conned into purchasing more points and turning our week of vacation into points. They have lied to us from the beginning! Told us we could use our points for plane tickets, hotels, car rentals. etc... Come to find out you have to book everything in Jan for the entire year (they failed to tell us this information when we purchased more points) It is June and we are not able to use points for anything but a full week of vacation. Customer service is horrible and we spoke to three different people about exchanging our points and they all told us totally...
Complaint comments Comments Complaint country United States Complaint category Timeshares / Vacation Rentals

Diamond Resorts - Can't surrender timeshare with out ruin your credit

Posted: 2012-03-23 by    Ulisse
Complaint Rating:  75 % with 4 votes
Maintenance fees for the year 2012 went up from US $1500 to $3000 this increase is because water intrution in Poipu Point Resort. How they expect members to came up with this sum of money.Contact with representative and said that if you don't paid said amount it will submitted to collection agency for non-payment and be force to paid late fees, also can't surrender timeshare with out ruin your credit....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Diamond Resorts - Virginia, Woodbridge - Services and Fees

Posted: 2012-01-17 by    Zonia C Peinado
Complaint Rating:  67 % with 3 votes
My husband and I purchased a time share with Diamond Resorts on 2009. They promised a lot to us. I tried to make reservation in the resort the own in Italy, but I can't book anytime because always is booked up. And this year without any notification they increased the annual maintenance fee. Originally they promised no to increase this fee. We think this is a fraud....
Complaint comments Comments Complaint country United States, Virginia, Woodbridge Complaint category Vacation Clubs

Diamond Resorts - Arizona - Fraud

Posted: 2012-01-05 by    Marcy Neff
Complaint Rating:  67 % with 3 votes
We attended a presentation last night and was suckered into The Sampler points. Do not believe a word they say. We were told after the first visit you can go to any II resort or Diamond Resort. Well...lie #1. You have 3 years to use it lie #2. I can go on and on regarding all the lies. Supposedly we can turn in our weeks for points for an II trip (6500 points) which at this point I will assume was also a lie. There is no cancellation under any circumstances. Information was added after the forms were signed. This presentation was at the Villa Mirage in Arizona but I am sure they all shady. After...
Complaint comments Comments Complaint country United States, Arizona Complaint category Timeshares / Vacation Rentals

Diamond Resorts - Nevada, Las Vegas - Special Assessment Fee

Posted: 2011-10-25 by    UnhappyCouple2
Complaint Rating:  100 % with 2 votes
This special assessment that I just found out about when I tried to make a reservation was NEVER mentioned in any letter or even email correspondence. This is HIGHWAY ROBBERY. Diamond Resorts is going to cause us to lose ALL the money we have ever spent with them because we cannot afford this outrageous fee that they just added on without any notice whatsoever. Stay far away from Diamond Resorts. We've lost thousands through them. What a ripoff....
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Travel & Vacations

Diamond Resorts - Maintainance fees contract

Posted: 2011-10-02 by    loiselizabeth
Complaint Rating:  100 % with 2 votes
No help with surrender of ownership of timeshare week, only standard letter sent.
How do we find out about the people who have just stopped paying their maintainance?
Has anyone used JW Management Consultants to surrender their ownership and finish their maintainance fees?...
Complaint comments Comments Complaint country United Kingdom Complaint category Travel & Vacations

Diamond Resorts - Not Honoring Contract

Posted: 2011-08-10 by    miccl
Complaint Rating:  100 % with 6 votes
I signed a contract with Diamond Resorts on 2-26-10 to sign over my time share for 13, 000 points a year. The contract clearly states in three places that the points are to begin on January 1, 2010.

After the points never showed up they told me it starts on January 1, 2011. After several phone calls they finally agreed that is what the contract stated and said they would deposit them. They still did not show up and now when I call they say they won't because my time share had already been deposited for the year. The guy that sold me the contract knew that and said it did not...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Diamond Resorts - England, Avon - surendering contract

Posted: 2011-06-30 by    slugs
Complaint Rating:  100 % with 15 votes
After having many good holidays with our timeshare over the years, the time came when we had to surrender our (INVESTMENT) due to job loss and illness, Thats when we relised our investment was worthless, cant even give it away, and apparently cant even give it back free, we were told so many lies to buy into this, we can go to our unit through on line agents for a fraction of the cost of the maintenance, but we were told this was an exclusive club, members only, it was then we relised what sort of company had taken over our accomodation, the man at the top i note has his hand in all the main pockets...
Complaint comments Comments Complaint country United Kingdom, England|Avon Complaint category Timeshares / Vacation Rentals

Diamond Resorts - fees and fraud

Posted: 2011-06-27 by    Rob PA
Complaint Rating:  75 % with 4 votes
Was promised that I would be able to exchange to take grandkids to Disney during the presentation. After buying and waiting to January of next year was told that option was no longer available. Ever increasing maintenance fees. Went to a place in Hawaii that they took over and it was a dump. Yet they still advertise that location. Book a Cancun vacation was told inclusive fee was one amount and just before the trip was told it would be higher than was told when I booked it. Soon to be ex DRI and can not wait...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Diamond Resorts - California - Poor Customer Service

Posted: 2011-04-22 by    Not Happy With Diamond Resorts
Complaint Rating:  100 % with 2 votes
Diamond Resorts has the worst customer service I have ever encountered. If you are thinking of buying with them don't. On two separate occassions they have lost my checks. Then they turn around and try to charge me late fees. In trying to take care of the situation i have just been bounced around from person to person with no resolution. I had to do a stop check and ended up being charged for that as well as the late fees....
Complaint comments Comments Complaint country United States, California Complaint category Vacation Clubs

Diamond Resorts - Arizona, Sedona - Fraudulent bill, incompetent record keeping

Posted: 2011-03-07 by    yswimr
Complaint Rating:  100 % with 4 votes
Diamond Resorts is the new manager of a timeshare I purchased with my wife about 10 years ago from ILX. My wife and I divorced in 2005. I provided ILX with a copy of the divorce decree and the quit claim deed awarding the property to my ex wife in 2005. ILX went bankrupt last September, and now Diamond Resorts, through the Premiere Vacation Collection Owners Association has sent me a bill for $709.55 for a 2011 assessment, with late fees added. I have not been an owner of this property for six years. David C and Angela at Diamond Resorts say I must dig through my divorce records and pay for a new...
Complaint comments Comments Complaint country United States, Arizona, Sedona Complaint category Timeshares / Vacation Rentals

Diamond Resorts - Booking Availability

Posted: 2011-02-15 by    MamaKraus
Complaint Rating:  87 % with 15 votes
I also have a complaint about Diamond Resorts. They charge huge maintenance fees and then you can't even book anything because it is all booked up. I called the company and they basically laughed at me and told me that I would have to choose another destination. When they sold me this "crap" it was the greatest thing around and Diamond really takes care of their clients! Yeah, right!...
Complaint comments Comments Complaint country United States Complaint category Vacation Clubs

Diamond Resorts - Lie and Scam

Posted: 2011-01-13 by    twhirl
Complaint Rating:  80 % with 5 votes
My mother owned a very large no. of points with DRI. She recently passed away. In my mothers will she has left everything to my sister and I. Well as executrix I called and explaned the situation and that my sister and I could not afford to keep all of this and we were interested in keeping part and try it for the year. They said we could but would not discuss anything with us until we sent in her death certificate, a copy of her will, and a check each for $250 to transfer it to our names. Then they would talk to us. Well then it would be to late we would be stuck with it there is no try it for...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Diamond Resorts - Bully boy tactics

Posted: 2011-01-04 by    Talman
Complaint Rating:  100 % with 7 votes
Diamond resorts have been resorting to bullying and harrassment in an attempt to get people to pay their ever increasing management fees. A campaign of phone calls, emails, and letters have in some cases caused a great deal of suffering to people who have lost their husband or wife, have retired or have suffered ill health and can no longer afford the management fees that have increased every year. When we originally joined (GVC ) in 2002 we were paying £350 my fees for this year are over a £1000! I have sent a letter together with my certificates resigning from Diamond Resorts and am...
Complaint comments Comments Complaint country United Kingdom Complaint category Vacation Clubs

Diamond Resorts - wont issue refund

Posted:    boredinpoquoson
Complaint Rating:  100 % with 1 votes
hi were to start.well with there high preassure sales tactics we bought the sampler package for john grimmer in williamsbug va.well after we bout it he assured us if anything happens and we cant make it they woulod refund our money.well i had to change jobs to back otr the road driving.and my wife has had kidney fealure and cannot travel.i called back in oct to request a refund due to us not being able to travel.due to illness.the lady said she would refund our money.on dec 22 i called back because i still havent recive refund .i was told that we would not get a refund and our time had expired to...
Complaint comments Comments Complaint country United States Complaint category Timeshares / Vacation Rentals

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