Dairy Queen
reviews and complaints

I am complaining about your hot dogs did ya'll change brands because the ones you are using now look a lot smaller and taste different. Prefer the old hot dogs they fitted the bun better and tasted better and they didn't get lost in the bun.

I know prices go up and restaurants have to make changes but to keep your customers happy the extra price will keep the customers happy and coming back.

Hello this is Chris Marsden and I recently ordered three meals via drive-thru at your Duncan, bc dairy Queen and I sat in line waiting for my order for over 20 minutes people behind me were getting served and the lady that was taking my order she was very rude. I'm dis satisfied and disappointed with the service I received. Please give me a call [protected] or [protected].

I drove up to the drive thru last night around 7:30 pm. No response, so I said Hello. Lady said I'll be with you in a minute. So. I wait another 5 minutes and said hello again. Same lady came back on and sais" I said I'll be with you in a few minutes. So, I left since I could not get service from your facility.

I will be sure to put this on social media, so we all can go somewhere else.

If your lady cannot handle drive thru business, then she shouldn't be on that register.

We were lucky enough to visit DQ in Sequim, WA and the service and food were

great! Not having one in our area we were so thrilled to be trying out all the flavors of blizzards., and your 7$ meal deal made my husband smile, and that's hard to do when we eat out! Are you expanding more stores into Massachusetts? We are in western mass, "The Berkshire's" and would love to see one out this way. We will be having a new mayor come January and I'm sure he'd love to invigorate our area, and a DQ would be just the thing to bring some joy to our population. Any information you may have would be appreciated. Sincerely, Lisa

I went to dairy queen in Alvarado TX on Wednesday September 6th around 10pm. I pulled up to the drive thru to order and I asked them before I ever ordered how long it would be to order a 4 pc steak finger combo because I did not have time to wait and if they would have said I had to wait at all I wouldn't have ordered anyways the girl said they already had some cooked and ready so I went ahead and ordered my 4 pc steak combo with a strawberry limeade. I pull up to the window they told me $12.11 was my total and I paid and then they asked me to pull forward to the stop sign and would bring my food right out. Well if they were already cooked and ready I didn't understand why I had to pull up at all, but I don't like confrontation or to be rude so I pull up. I end up waiting over 10mins for my food and I was still polite never said a word or complained to them. Well I work right across the street so a 45 second drive I get to work open my food and go to take a bite of a steak finger and it's cold and hard just not fresh at all disgusting actually and you would think since they made me wait 10 mins after already saying I wouldn't have to that my food would at least be hot and fresh. Yea it definitely was not my fries were Luke warm at best and I also added the taco for a dollar and it was pretty much just grease. The whole meal and experience was just poor. Definitely won't be going back

I gave the employee a 10.00 dollar bill for this meal and received 1.04 in change. Went and sat down at the only clean spot at a table I could find. The table and floors were fifthly. The meal came without delay. I could not believe the miniature hamburger crammed into a miniature box. Wasn't even very good. The fries were also small crammed into a miniature box. This was 9 dollar kiddy meal. I will never eat at dairy queen again unless I was just rescued from a deserted island and dairy queen was the only place within 50 miles to eat and drink. 6-7 years ago, you could get a nice meal at dairy queen.

July 27th, 2023 around 7:20 pm.

I went into the store and order a chicken wrap and small fry from the 2 for $6.00 menu and a small smartie brizzard. At the time there was only one person behind me. First they made the brizzard, which sat on the counter near me, then I waited for my meal. The fries appeared on the order shelf, then they were put into another order. Then the wrap was put there to wait for the complete order. In the meantime the blizzard is now melting on the counter, when I asked for a napkin I was told there is some on the side counter. Finally they gave me some to clean the mess on their counter. After inquiring why they would made the blizzard first when they were slow at filling the meal, I was told sorry. When I finally complained again that I now had a melted blizzard, a cold wrap and still no fries, they redid the wrap, finally filled the fries and then made another blizzard. NOTE it only took 35 minutes to finally get my order, since at least 4-5 customer had ordered and been served by then. Several customer congratulated me on being calm during this ordeal.

It was 8 am... you were closed... I have a serious problem with being around people and had bought a breakfast sandwich at Wendys across the street in Sherwood Park Alberta... I The parking lot is empty at that time of the morning so I was alone to my thoughts... I was not parked perfectly within the lines as who cares at that time of the morning... I watched this Blue SUV enter parking lot enter and drive to garbage area and open his tailgate and unload what must have been his personnel garbage into the bin... He then proceeded to come to the spot where I was and back in so close to me he almost hit my car... it bothered me enough I backed up out of his way so he could have the spot he obviously so desperately wanted... I was pissed but said nothing (unlike me)... he waved his arms in disgust that my parking was not up to his standard's in an otherwise empty parking lot... so although I frequent this establishment on a regular basis on way home from work, I will not take the chance of parking incorrectly again and hope your company will be ok with me sharing this mans rudeness with EVERYONE who will listen... what an [censored] he was to me... I like your products but not the people you hire... I will speak with my monet and my friends money as well... Wendys is a close alternative...

Dear Dairy Queen,

I am writing to express my slight disappointment with the quality of the chicken strips I received at one of your restaurants. The chicken strips tasted metallic, like metal. I don’t remember the date of my visit, but I do remember which restaurant I got it from. I was very unhappy with the quality of the food and would like to request a refund or compensation.

Thank you for your attention to this matter.

Their food is sooo good! You can get burgers, chicken, and ice cream all in one spot! It's like a dream come true for anyone who loves food! I highly suggest this place to anyone who wants to have a good time and fill their belly with some deliciousness!

But once we finally got our food, it was pretty good. I got a burger and fries and my husband got a chicken sandwich. The burger was juicy and the fries were crispy. The chicken sandwich was also good, but it was a little dry. We both got blizzards for dessert and they were amazing. I got the Oreo blizzard and my husband got the Reese's blizzard. They were both so creamy and delicious. Overall, the food was good, but the smell when we walked in was terrible. It definitely needs to be cleaned up. Also, the service was slow, but that's to be expected at a fast food restaurant. We'll probably come back again, but only if they clean up the smell.

Dairy Queen used to be one of my go-to spots for a quick bite, but lately, it's been a bit of a letdown. The fries are so greasy that they leave a slick on your fingers, and the chicken strips are a real disappointment. The skin is tough as nails, and it's a real struggle to get to the meat inside. It's like they've been sitting around for days, and it's a real waste of money. The only thing that's worth ordering is the gravy and toast, which are both pretty tasty. Overall, I'm not sure what's happened to Dairy Queen, but it's just not the same as it used to be.

Me and my girl went to Dairy Queen Grill and Chill in Silverdale, WA on Ridge top Blv. on 01/28/2019. When we walked in, we didn't get no "hello" or "howdy" or nothing from the worker who was busy with some papers at the counter. She didn't even notice us! I was about to tell my daughter that we should go somewhere else where they actually care about us as customers and give us some dang customer service. But the worker didn't even look up! (That's just sad, man.) So I guess I might have to think twice before going back to this Dairy Queen, you know what I'm saying? Mark A Venezia

Ordered one of these things recently and let me tell you, it was not a good time. With the hot summer heat bearing down on me, I thought it would be a good idea to treat myself to something sweet. But the package was different this time around and I ended up getting less than I expected. And to make matters worse, the top didn't even close properly.

Now, let's talk about the "ice cream". It tasted like frozen skim milk with no flavor whatsoever. I mean, come on, isn't the point of ice cream to be delicious and flavorful? I guess the syrup toppings were supposed to make up for the lack of flavor, but they didn't do much to help.

And don't even get me started on the banana. It was buried under all these globs and I couldn't even tell if it was fresh or not. It looked kinda yellow, but frozen at the same time. For $4.39, this was a horrific experience. I took two bites and then promptly dumped the rest down the drain.

I would have taken it back to the store, but apparently they don't take anything back. So, I'm stuck with this terrible excuse for a dessert. Save yourself the trouble and skip this one.

So, I decided to give Dairy Queen Grill and Chill a try. I went to their website and ordered a birthday cake for my daughter's special day. They sent me an email with the exact time to pick it up, which was two days later at 2:00 PM. I was excited to surprise my daughter with a beautiful cake.

On the day of the pickup, I arrived at the Dairy Queen Grill and Chill, but to my dismay, they said they didn't receive my order. I was disappointed and frustrated. However, the staff was very helpful and understanding. They apologized for the inconvenience and offered to make a cake for me on the spot.

I was impressed with their customer service. They didn't make me feel like I was a burden or an inconvenience. They were genuinely concerned about my situation and went above and beyond to make it right. The cake they made for me was not the one I had originally ordered, but it was still delicious and beautifully decorated.

Overall, I had a positive experience with Dairy Queen Grill and Chill. Their customer service was exceptional, and the cake was delicious. I would definitely recommend them to anyone looking for a tasty treat or a special occasion cake.

However, I do wish their website was more reliable. It's frustrating when you order something online, and it doesn't go through. I hope they can improve their online ordering system in the future. But, if you do have an issue with your order, rest assured that the staff at Dairy Queen Grill and Chill will do everything they can to make it right.

Me and my hubby went to Dairy Queen Grill and Chill for some grub. We waited for like 5 minutes before someone came to take our order. There were 3 other peeps just chillin' in the eating area, not doing anything productive. Finally, we placed our order and got it in less than 3 minutes. But, my cheeseburger was microwaved and the pickles and buns were so hot that I couldn't even take a bite. My hubby's hotdog was still cold on the inside and the cheese was piled up so high with stale cheese. The French fries were cold and limp, like they had been sitting there for hours. We ended up throwing our meals away, what a waste of money! And to top it off, there was no ice in the ice machine. We are never going back there again and we will tell all our family and friends to stay away too.

Dairy Queen Grill and Chill is a popular spot for families to grab a quick bite to eat and enjoy some delicious ice cream treats. However, one thing that I have noticed is that many of the locations seem to be run by teenagers. While this isn't necessarily a bad thing, it can sometimes lead to some minor issues with the service.

For example, almost every time that I go through the drive-thru and order hot food and ice creams for my family, I am given the ice creams first and then forced to pull up and wait for the hot food. This can be frustrating, as I am left sitting in my car watching the ice creams slowly melt and drip all over my car seats, steering wheel, and even myself!

It seems like it would make more sense for the staff to give me the hot food first and then the ice creams, or even better, to give me my entire order all at the same time. This would save me the hassle of having to wait and prevent my ice creams from melting before I can even enjoy them.

Another issue that I have noticed is that sometimes the staff can be a bit careless when handling the ice cream cones. My children really don't like getting their ice creams if they can see evidence that their 53-year-old father's tongue was swept all over their cones! It would be great if the staff could be a bit more mindful of this and take extra care when preparing the ice cream treats.

Overall, Dairy Queen Grill and Chill is a great place to grab a quick meal and enjoy some tasty ice cream treats. While there are some minor issues with the service, these are easily overlooked when you consider the delicious food and friendly atmosphere. So if you're looking for a fun and tasty place to take your family, be sure to check out Dairy Queen Grill and Chill!

Homeless have frequented the locations on Lynn Garden Drive in Kingsport TN for a while but lately it has gotten out of hand and the general manager does nothing. Regular customers are at the point of calling police themselves. Today a man was yelling and disturbing paying customers - nothing was done. Customers were leaving. Customers coming in were being harassed by this person - nothing was done. Another man was sleeping in the booth, fell alseep in his gravy! Come on! Protect your paying customers.

How about you guys use the millions of dollars dairy queen pays some ball player and give it to your customers as cheaper prices those guys wouldnt be caught dead in a dairy queen and most people dont even know who they are so smarten up and take care of the people who float your company instead of some guy thats already rich jim hopkins hurricane wv [protected]@suddenlink.net

The girl that was handing ice cream

Orders out at the Dairy Queen in Shelby NC . I waited for 30 minutes to get a blizzard and a cone the girl ask if I had gotten it I told her know and she said that’s not what you said. Argued with me ask me what was I going to do about it? I told her I will contact the manager and corporate. She said the manager is right over there . I said I won’t waste my time and contact corporate. She kept saying what are you going to do? What are you going to do? Ask her name someone said Riley or Kiley I do know she went on break at the busiest times. She was caring a light blue Nike bag her hair was ina ball on the top of her head. Tattoo on her right arm. Rude all together. I called the store ask for corporate number they hung up on me called back and they wouldn’t pick up. This was 4/16/2023 around 7:30 pm. I am livid something needs to get done or this place will lose more business. I will make sure something gets done.