Menu
CVS Customer Service Phone, Email, Contacts

CVS
reviews & complaints

cvs.com
cvs.com

Learn how the rating is calculated

1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for CVS has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CVS. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CVS reviews & complaints 3352

Filter reviews by rating
5
9 reviews
4
0 review
3
0 review
2
1 review
1
16 reviews
Sort by:

Newest CVS reviews & complaints

ComplaintsBoard
V
12:20 pm EDT

CVS Despicable customer service

I have been waiting 8 days for a controlled medication after an invasive surgery from these incompetent actors. They blamed everyone for their failures, the doctors and the insurance company. In the end it was shown to be their incompetence. When I went to pick up the prescription I also attempted to buy a couple of items off their shelves. I walked up to the empty line to check out and was told to wait a minute while the cashier finished her conversation with another employee behind the counter. A couple of minutes later a lady excused herself from behind me and she passed by me going to the same cashier who checked her out immediately. Apparently she wasn’t done with her shopping yet and rather than placing her items aside and and taking the next customer at hand she chose to let her go and finish her shopping while everyone else waited on her. After I stood in place for 5 minutes I used the self checkout. I hope they realize they no longer need these rude incompetent people. I am quickly learning that at least computers aren’t rude [censored] and deserve our hard earned dollars.

Read full review of CVS
Hide full review
ComplaintsBoard
E
12:00 am EDT

CVS Mixed Experiences at CVS - A Customer's Perspective

As a customer who values convenience and quality service, my experiences at CVS have been quite mixed. While I appreciate the wide range of products and services offered by CVS, including vaccinations, prescriptions, and wellness essentials, the inconsistency in customer service and operational efficiency has been a concern. I have encountered instances of long wait times at the pharmacy, issues with prescription refills, and challenges in communication between staff and customers. Despite the efforts of some dedicated employees who have provided excellent service, there have been significant lapses in overall customer experience. As a loyal customer, I hope to see improvements in service quality and operational effectiveness at CVS in the future.

Read full review of CVS
Hide full review
ComplaintsBoard
A
10:19 pm EDT
Verified customer This review was posted by a verified customer. Learn more

CVS cvs pharmacy

I just want to take this time to express my delight with my recent purchase. I had to make an urgent trip to the hospital because I was having trouble breathing. I lose oxygen when I walk so, I walk with oxygen. My uber driver took care of going inside for my prescriptions that were sent over from the hospital."VALERIE" was the person who assisted my uber driver. Thank you so very much for making this a wonderful trip. I greatly appreciate all that was done on my behalf. You should be held in high regard! I honestly cannot stop thanking you.

Please be so kind to continue to have a beautiful and blessed day. GOD loves you and so do I.

Janice Law
Rocklin, CA ***
***262

Read full review of CVS
Hide full review

Is CVS legit?

Our verdict: Complaints Board's thorough examination reveals CVS as a legitimate entity with notable strengths. Despite a 8% resolution rate on customer complaints, which invites a closer look, CVS stands out for its commitment to quality and security. Clients considering CVS should delve into its customer service record to gauge compatibility with their expectations.

CVS earns 91% level of Trustworthiness

Perfect Trust Endorsement: CVS achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for CVS. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

CVS has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Cvs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up CVS and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While CVS has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 3326 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • CVS protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to CVS. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Nationwide coverage with 9,900+ locations.
    2. 24/7 pharmacy services in many stores.
    3. Comprehensive health services beyond Rx.
    4. Robust rewards and savings program.
    5. Convenient online and mobile shopping.
  1. Cons
    1. Limited International Presence
    2. Intense Competition from Chains
    3. Regulatory & Legal Challenges
    4. Reliance on Prescription Revenue
ComplaintsBoard
A
8:27 pm EDT
Verified customer This review was posted by a verified customer. Learn more

CVS BEST Customer Service Ever by Katie at Ruckersville, Va, CVS

This morning, we stopped by the Ruckersville, Va.; CVS to create our 2017 Christmas photo card. The machine is a bit intimidating, but photo expert KATIE helped us every step of the way, even straightening out our crooked photo! Katie couldn't have been nicer, making our visit fun. She assembled the envelopes, made sure the cards printed quickly using 1-Hour Photo (50 cards in 20 minutes), and she even brought us the finished cards, all boxed up, while we shopped elsewhere in the store. We gave her a big hug and nominate Katie as Ruckersville, Va., CVS Queen for the Day! And we know right where we will go to create our future Christmas photo cards. Thank you so much - Annie and Mack Rowe, Madison, Va.

Read full review of CVS
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

CVS Love CVS Delivery!

Love my local CVS. It's a smaller city but I can't really leave house often so I am very glad they offer same day delivery! Very convenient and arrives as expected. There have been some times when there was a delay but I would always receive notification. I love how friendly the staff are when I call with questions! Even though they seem very busy, they still take the time to answer my questions. I have carepass and use free delivery option often, which helps me save a lot of money in delivery fees. The app is very user friendly for older generation like myself. I am very happy that CVS offer such conveniance for people who are unable to leave the home often. I really hope CVS keeps delivery as an option because I have come to depend on it.

Read full review of CVS
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

CVS Excellent Pharmacist at Store 1667, Lititz, PA

In the past two weeks I interacted with Pharmacist Ben. On the first occasion, the pharmacist told me there is a new pneumonia medication and wondered if I had received it. I told him I was seeing my doctor at the end of the week and would inquire from him as to whether I should get it. Last week I picked up a medication and Pharmacist Ben had attached a memorandum calling attention to the fact that this drug may interact negatively with another I am taking. I emailed my doctor who replied that this caveat is true in some cases, but my dosage was so low that it is not a problem. In both cases I was so grateful that Pharmacist Ben, in the midst of a very busy practice, took time to speak with me and later attach a memorandum to my prescription. I am blessed to have such a caring pharmacist.

Read full review of CVS
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

CVS Awesome job

I received my Covid shot at cvs. I was a little apprehensive at first to get a vaccine at what I like to call a convenient store, but they did a great job. Social distancing was implemented, temperatures were checked prior, and sanitation was thorough. I didn't have to wait to long after being checked in and was advised to stay on the premises for 15 minutes after receiving the vaccine to monitor any allergic reactions. Practically the same as going to the physicians office minus the hefty bill. I did have to drive a good bit to get to a location but that probably because supply couldn't keep up with demand when they first approved my age group for the vaccine. Also I scheduled my vaccine appointments online and the site is very user friendly which is a big thing to me. I recommend giving cvs a shot *pun intended

Read full review of CVS
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

CVS CVS is really good for there prices also they give coupons on the rewards program

My review is for CVS they are great with there Rewards Program. You either use a Rewards card or Phone number. You get discounts on certain items they feel you might need. Some of them you don't even use. But when you spend at CVS they keep a record. Then when you reach a certain amount. They send you either 25% off your bill or 20% off. It really helps since I spent over 40.00 and got 25% off. It makes me feel good that a store rewards you when you spend. I just got today my 25% off coupon. Plus just to let you all know that if for any reason you don't get to use your coupon before it expires they put those coupons on your card or when you go to CVS it will be on your account. You put your card under it and it prints out those coupons for the 25% or 20% coupons as well as others. I like CVS better than Rite Aid. Thanks for reading.

Read full review of CVS
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

CVS Be patient and save a lot of money

CVS used to make me crazy with their extra bucks, weekly specials, etc... they just made it confusing and it seemed that what was being promoted was never anything I wanted. I am very faithful to another store that starts with a "T", but one day they didn't have what I needed so I went into a CVS. The girl helping me was so nice, I agreed to sign up for Extra Bucks... great decision! They've streamlined it. You get emails often with their weekly deals, and you just click a button and it's transferred automatically to your card. I can't fit one more card in my wallet, so all you have to do is give them your phone # if you go into a store. You can also choose what categories you're most interested in to personalize what emails they send you, so it's not overwhelming. They have great deals on some of my favorite items often. Also, if you love high end beauty products, they have a very good selection online only. I saved 30% on a very expensive serum.

Read full review of CVS
Hide full review
ComplaintsBoard
Y
Verified customer This review was posted by a verified customer. Learn more

CVS None better

I'm going to try and make this short. I bought brand name makeup from CVS had a reaction to it. I know their store return policy. I had no receipt and had thrown away packaging. I called their 800 customer service number hoping with CVS care card they could locate the transaction number and help me out as I didn't want to just throw away the makeup and couldn't use it. The customer service rep was more than helpful and transferred me to someone in the customer care dept. They took my complaint and told me they would also contact the company for the brand of makeup I had bought. I also received a follow up call from someone else who deals with customer complaints. I wish I had names but have thrown away paperwork. They showed concern for my issue. I have been a shopper at CVS for many years have had my issues in store with customer service but for the most part in all the years I have been with them I have never felt like I wanted to stop patronizing them and go to a competitor. All I really wanted was to get a refund for the makeup and they did that plus more for me. I will also be contacted by the manufacturer of the makeup as that is their policy. I love CVS and they have a customer for life.

Read full review of CVS
Hide full review
ComplaintsBoard
J
8:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Pharmacy

I do everything I am supposed to do. I use the CVS pharmacy app. I order my meds ahead of time so I am on schedule. Why can’t you have the medication available when you say it will be available? This isn’t a third world country. This isn’t socialized medicine. What is the problem? If I don’t take this medicine consistently and on time, it wreaks havoc with my body. Why are you so incompetent? This is infuriating, not to mention it makes me SICK. YOU SUCK.

Desired outcome: Make meds available on time.

Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.

Read full review of CVS
Hide full review
ComplaintsBoard
D
4:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS On-line order for at home covid tests

I ordered on line 2 at home covid tests and my FEPBlue policy was to pay for them, March 2. Order number [protected]. I used a credit card that my insurance company provided for the shipping costs that day. After checking with the insurer, Blue Cross Blue Shield, the card will not pay for shipping, so I called the on-line number back to cancel the order. Since that time, the order has been stuck, not cancelled so that I can order through my own pharmacy, and noone can find the order. It is blocking me from ordering my tests elsewhere.

I have called every number provided, I have taken time out of my work day to follow up and have been transferred countless times and have been told no CVS in my home town has the order. Someone needs to cancel this order so that I can order these covid at home tests elsewhere. Deborah Compton [protected] (Seattle, Washington)

Desired outcome: CANCEL THIS ORDER.

Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.

Read full review of CVS
Hide full review
ComplaintsBoard
C
4:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Pharmacy charge taken from my bank account 2 times

CVS Pharmacy : Greenwood, MS 38930

Picked up medicine on Monday. March 4. The charge for the medicine was $47.00. The receipt showed only $47.00. My bank account has been charged twice for the $47.00 and noone at the store will help me with getting my money back. My bank says it is CVS responsibility. I am on a fixed income and I do not have money to throw away.

Please contact me.

Linda Lance

DOB: 07/23/1950

Cell: [protected]

Claimed loss: $47.00

Desired outcome: I would like a refund of the $47.00

Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.

Read full review of CVS
Hide full review
ComplaintsBoard
O
3:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Meds where not mixed right

On Monday March 4th my daughters doctor sent meds over for my girls they where both sick. They where both spose to have enough for 10 days each. The plain amoxicillin was 5 bottles worth and the baby had 1 small bottle. My mom gave her the first dose and I came home after work to give her the next round. I pull out the 3.5ml and the syringe was so far down to get any meds at all. The bottle was barely half full. My grandparents had her the next day and he went to give it to her and said it's SUPPER chalky and she got enough for barely a day.. they brought it back to the cvs and asked the pharmacist manger and he took it, added water and gave them the SAME bottle back and said it should be good now... at this point they didn't think nothing went home called Me. I called her doctor, her doctor told me to call poison control and they told me to bring her to the hospital that the potassium was way to much for a baby... I brought her in they did blood work and her potassium is alil high for a baby. I called the guy later that day and asked him how much she got because he just added more water to it and gave us the bottle back. Never asked if she took any yet. He was rude about it and wasn't paying any attention to me. Seemed like he didn't care if my baby got sick from to much potassium in 1 day because they didn't mix it right. She's going to see her doctor about her high levels because that's not good for her heart. I have all the paperwork from the hospital and her levels on it. I made copies of it even. Please I would like to be called and talk to someone about this because they could have really hurt my baby. Who knows if they messed up somebody's order also.

Claimed loss: Haven't gotten the hospital bill yet

Desired outcome: I would like to be called and talk about it. Not right to put my baby in the hospital over someone not mixing meds right.

Read full review of CVS
Hide full review
ComplaintsBoard
B
12:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Auto rx refill

In Friday 3/1 I had 3 pills left when I received a text message from CVS was preparing my Rx and then will text me when it’s ready. I signed up with the pharmacist for Auto refills. On Sunday when I took my last pill I realized I never received a text from CVS. I called and got the automated system which said it would be ready at 5:55pm. I was busy and didn’t get to the pharmacy and still never received a text so I called at 7:27pm to check left on hold for 27 minutes and at 3 minutes to 8 someone picked up the phone and just hung up! I was so angry I lost sleep. 3:30am I was still madder than a wet hen. Other things ave happened in the past with the CVS text s and auto systems When I went in to complain, No one seemed to care, no apology. I suggested they call corporate because the system doesn’t work and they said corporate won’t do anything. Oh I actually had to try on my own to figure out your dashboard and request my RX. What happened to Auto refill? Also, went in this morning to see if my Rx was ready and it was, Still no text message!

Desired outcome: Someone needs to Care! The pharmacy seems understaffed and over worked. Your auto systems need to be fixed.

Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.

Read full review of CVS
Hide full review
ComplaintsBoard
L
5:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Pharmacy

Husband went in person (Sunday about 5PM) to CVS in Donaldsonville and spoke to the pharmacist on duty. Showed a copy of my Minoxidil tabs (90 day supply) prescription from Express Scripts and asked the pharmacist to transfer the prescription to CVS. She then told my husband that she could not transfer a single prescription; I would have to transfer all my prescriptions to CVS (which I had no intention of doing).

I fill prescriptions periodically at CVS and am very upset at the pharmacist failure to transfer a single urgently needed prescription. Please advise if this is the CVS policy.

Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.

Read full review of CVS
Hide full review
ComplaintsBoard
T
3:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Racial insults, malicious destruction of my property

BEWARE OF CVS PHARMACY/CVS HEALTH AND MARGIE MULQUEEN

CVS made racial insults to me. CVS maliciously destroyed my invaluable, and irreplaceable wildlife photos from 1974. CVS's Manager, Margie Mulqueen has obstructed justice by denying both the police and my review of their videos, which proved which employee is guilty of theft. CVS refused any communication with me despite my six complaints. CVS refused to reprimand any of their employees regarding both racial insults and theft. With CVS, there is neither justice nor accountability.

I overheard their employee made a racial insult about me to three other employees, and a customer. Then she or another employee stole my irreplaceable film, that was supposed to be sent for processing. Their manager Maggie Mulqueen, refused to disclose the name of the employee seen on their videotape, either to me or to Cpl. Singh, of the Baltimore County Police. She refused to even discipline the CVS employee. CVS ignored my four complaints. There are no consequences or accountability for CVS employees making racial insults, and stealing. Their refusal to provide the name of their employee is an obstruction of justice, designed to prevent me from taking legal action. That is very sad!

I entrusted my prized slides to them for development. I believe that the CVS employee who made racial insults intentionally disposed my property. Since this is stealing, it is a crime. CVS has the videos, but refused to tell me the name of their employee. Their manager, Margie Mulqueen is guilty of a cover-up to a theft and crime.

On October 5, 2023, I took my slides and print negatives to the CVS at 900 Edmondson Avenue, Baltimore, MD 21228, store 4602. Their photo assistant, Virginia told me they would take 2 or 3 weeks for processing them to a disc. Three weeks, I finally spoke to Virginia. She informed me that my property was stolen by an employee, as only an employee had access to my photos.

In the next three weeks, I called three times to CVS so-called customer service. Each time, I was promised that a CVS district manager would call me. Of course, nobody ever contacted me. The last call, I demanded a formal case number, which is S9843498.

Since CVS corporate would not help me, I tried calling the store manager, Margie Mulqueen. She admitted in her email to me that she has store photos, and could find out which employee took my photos. I even offered her a $100 reward/finder's fee for the return om my slides and negatives, with no questions asked. She called me two days later, said she saw the videos in front of both the pharmacy and the photo department, and asked what I wanted. I said I wanted the employees' name. She asked why. I said if CVS was going to take no action in my behalf, I would take legal action. She then said she would refuse to share the employees' name with me. Margie Mulqueen is guilty of obstructing justice and participating in a cover-up designed to protect her employee.

These were my best wildlife slides dating from 1975 that I wanted to make prints of. They included Grizzly Bears, Black Bears, Mountain Sheep, Rattlesnakes, etc. There is no amount of money or compensation that can repay me for my losses. I only wanted my property that I had entrusted to CVS to be returned, and all employees involved in this theft to be accountable.

I made a complaint with the Baltimore County Police Department Cpl. Singh visited CVS a number of times. Cpl. Singh was lied to, and CVS refused to provide their tapes to him indicating who stole my film.

I made a complaint to the Maryland Attorney General's Office of Consumer Protection. CVS replied that they "made all reasonable attempts to provide a satisfactory outcome. They misled that and flagrantly lied since they provided no attempts.

Tony Raymond

973 Circle Drive

Baltimore, MD 21227

[protected]

[protected]@hotmail.com

Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.

Read full review of CVS
Hide full review
ComplaintsBoard
T
2:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Med error

Picked up two prescriptions for my wife and unexpectedly had to pay $15 for one of them. When I got home, there were 3 scripts in the bag, 2 of which we never heard of. I called, spoke to the pharmacist and she said they were from a Sept. script some doctor we never heard of sent in. I asked why they filled a script that was so old without contacting me and they had a number of senseless explanations. I assured them we never heard of these drugs, to no avail ~

As they had yet to fill the 2nd med we needed I had to go back to pick that one up. I brought the 2 scripts in question and the totally unprofessional pharmacist continued to argue with me utilizing pointless excuses and REFUSED to give me the $15 back for a September script that an hour later they discovered was SOMEONE ELSES DRUGS ! Yes, I'm guessing, the person whom these 2 scripts were meant for showed up looking for them. AGAIN, instead of being humbled by their med error, they continued to make one excuse after another.

Claimed loss: My time going to the pharmacy 3 times in a day

Desired outcome: A med error was made by at least one pharmacist. This should be treated the same way a med error is treated in a hospital setting. Plus, a course in customer relations is needed and the manager of the pharmacy need to be discipline

Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.

Read full review of CVS
Hide full review
ComplaintsBoard
C
3:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Customer service

There are NOT enough people working the pharmacy. I know they are underpaid therefore they are understaffed. That store cannot keep a pharmacist manager. When I call them, I am on hold for more that 20 minutes and sometimes more. I'm sick and tired of waiting on the phone or seeing tired and overworked people working back there. Half the time the pharmacy is only open via the drive-up window (now there's a line to wait in . . . whew!)

PAY THEM BETTER WAGES. PEOPLE AT WALMART MAKE MORE! This poor staff went to school to learn about pharmaceuticals and corporate doesn't pay them diddley. They know a heck of a lot more than you give them credit for - PAY THEM what they are educated for!

I anticipate this issue will be resolved immediately! It is not fair to the consumer. A multi-million-dollar company and they can't pay better wages, COME ON!

Claimed loss: Patience!

Desired outcome: BETTER WAGES FOR PHARMACY EMPLOYEES. Employees will be happier, and they can live up to their potential and give better (smiling) service to us as consumers! STAFF THAT STORE IN JEFFERSONTOWN, KY!

Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.

Read full review of CVS
Hide full review
ComplaintsBoard
J
1:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS Trulicity 4.5

On 2/13/24 i went to the CVS Pharmacy to pick up Jardience and trulicity 4.5 at the 5310 Blue Ridge,Raytown mo. I was advised that they did not have the Trulicity 4.5 in stock. The tech indicated that she orders it everyday and unfortunately has not come in. I then asked if there was another CVS that had the 4.5(i had done this once before). She indicated there were 5 boxes of trulicity 4.5 at the CVS on 350 Highway Raytown Mo. I left and went to this store within 20mins same day. Once i arrived, i told the tech at that store the situation, i was told there was 3 boxes left and they were promised to other customers. ..I don't understand why some CVS stores have trulicity 4.5 and others don't. i require this drug each month so it is not like it would not be in my file. It is frustrating to have to hunt for medicine i need as a type 2 diabetic. I realize last year there was a shortage due to the manufacture but this year it appears the ordering of this medicine is not uniform for each CVS store to reflect the number of customers that need this medication each month by each store. My other medications are routinely filled like clock work. I would appreciate feedback on this dilemma...thank you

Claimed loss: Because i don" get the required Trulicity 4.5 on a regular basis, it potentially jeopardizes my health as it is needed to lower my A1c

Desired outcome: i would like my file to be flagged to automatically refill Trulicity 4.5 each month and have this on hand just like other CVS stores

Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.

Read full review of CVS
Hide full review

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact CVS customer service

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CVS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CVS Customer Service. Initial CVS complaints should be directed to their team directly. You can find contact details for CVS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.