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Conns - Texas, Humble - Mattress Return/Exchange Policy

Posted: 2013-10-03 by    jserrato
Complaint Rating:  100 % with 1 votes
My wife had beed complaining about purchasing a new mattress. We decided to go to Conns. So the mattress we tested at the store feels nothing like the one we brought home. The first night I got up at 1a.m. And inflated the, air mattress. Highly dissatisfied with the mattress purchased. My wife, son, and I all are experiencing back aches due, to the mattress and Conns, refuses to exchange it. We dont want a, return... Just an exchange. Do not buy at Conns. Their customer service and return policy sucks, honestly. Avoid this place!! Youve been warned...
Complaint comments Comments Complaint country United States, Texas, Humble Complaint category Mattresses

Conns - Texas, New Braunfels - warranty/customer service

Posted: 2013-08-22 by    SASpursFan
Complaint Rating:  0 % with 0 votes
Purchased a chaise sectional Aug 6, 2012. Aug 5, 2013 I noticed a tear directly along the seam of the velcro on the underneath side of the chaise arm, which is used to keep the chaise connected to the frame. I made a claim with Conns, waited three weeks for the tech to come out and take pictures, hand sew the tear. A week later they denied the claim that it was normal wear and tear. Which it was not, the tear was on the seam of where it was manufactured. Basically, I was told they knew of the problem, and that it would eventually happen again. Therefore, they were not going to fix it ever. I am...
Complaint comments Comments Complaint country United States, Texas, New Braunfels Complaint category Furniture

Conns - Texas, Houston - TRICKED ME INTO PAYING MY CHARGED OFF ACCOUNT

Posted: 2012-05-16 by    Faith_1623
Complaint Rating:  33 % with 3 votes
I PURCHASED A MACBOOK PRO AND OTHER THINGS AT CONNS.. AFTER BEING LAID OFF OF WORK IN OCTOBER 2011 I INFORMED IN I WOULD NO LONGET BE ABLE TO MAKE PAYMENTS UNTIL I FOUND ANOTHER JOB. AFTER ALL THE HARRSING PHONE CALLS 20 BILLION TIMES A DAY AND VISITS AND LETTERS TO MY HOME I RECEIVED A CALL FROM A FEMALE CSR THERE AND TOLD ME IF I DID NOT MAKE I PAYMENT CONNS WOULD FILE LAWSUIT AGAINST ME, I OFFERED TO RETURN THE THINGS I DID HAVE SHE SAID THEY NEED ALL OF IT. I TOLD HER SOME THINGS I DIDNT HAVE BECUASE I NEEDED MONEY. ANYWAY SO SHE TOLD ME TO FAX IN A BILL WITH PROOF OF ADDRESS AND PROOF OF INCOME...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Consumer Electronics

Conns - Don't get conned

Posted: 2011-11-23 by    Alice
Complaint Rating:  100 % with 1 votes
I purchased a General Power Products generator model # PPG6000 from Conn's for $699.99. When I tried to use the generator, it leaked both gas and oil, making it unsafe to use. So I returned it to the store.

The store personnel informed me that they could neither replace or refund, they could only repair it. After realizing that they were not going to cooperate with me, I grudgingly left it to be repaired. That was 10 weeks ago.

Since then, I have talked to the store manager and the service manager, both of whom just keep telling me that the other one has to handle...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Conns - Texas, Lufkin - lied about warranty

Posted: 2011-11-14 by    jpmenefee
Complaint Rating:  0 % with 1 votes
This Company is a rip off they will get you for your money instead of doing business right they lied about most of the things in our contract...our Warranty program and stuff will never do business with them again I have spoken to accouple lawyers and might follow through with a lawsuit i do not recommend this company to anyone I HATE CONNS...and will do anything to tell people never to buy stuff from Conns have already posted somethings about them on facebook got really good results...so hope they go out of business...THEY DO NOT HONOR THEIR WARRANTIES...SO ITS POINTLESS IN GETTING THEM WITH THEM......
Complaint comments Comments Complaint country United States, Texas, Lufkin Complaint category Consumer Electronics

Conns - Please do NOT purchase any goods

Posted: 2011-11-05 by    MWIN
Complaint Rating:  100 % with 2 votes
Please do NOT purchase any goods from Conn's - I wish I had read all of the complaints and the BBB file, prior to making our purchase, so please consider this a WARNING! Conn's has received, over the last three years, in excess of 1500 complaints to the Better Business Bureau in Beaumont, TX. Additionally, simply google "Conn's" and you will find a host of horror stories posted online at consumer awareness sites.
Simply put, Conn's sold us a broken 50" Plasma screen TV. When we arrived to pick it up, employees brought the TV out from the back (incidentally,...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Conns - Texas, Brownsville - Service Center

Posted: 2011-04-01 by    Mrs.Castro
Complaint Rating:  100 % with 1 votes
I have a fridge that I purchased from Conns and even purchased the warranty. The fridge is not working and have called many times to try and get it fixed. I have been given many excuses and have been told that I need to WAIT for the parts to arrive. It has been three months and today the service guy calls and cancels my apppointment stating that the truck arrived and the parts weren't on it. I called upper management and told them about the issue and I was told that they can not control mother nature and that the truck had "broken down". I asked for an exchange (the same product)...
Complaint comments Comments Complaint country United States, Texas, Brownsville Complaint category Appliances

Conns - Free Delivery Rebate Program - LIES!

Posted: 2011-01-29 by    James
Complaint Rating:  100 % with 2 votes
I purchased a new front loader & dryer from Conns and was told that my $60.00 delivery fee would be refunded. Several months later, I got an email stating "Purchase did not include the minimum purchase of the required product(s)." These are not cheap at this store and we paid (cash) over $1000.00.

Not to mention the other bad news...during the delivery & installation of my new washer, the crew damaged my hot water pipe and I had to shut off my water for 4 hours before the repair man could come to my house. (This happened on a Sunday morning!) Then, since it was both an emergency...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Conns - Texas - sorry ass salespeople

Posted: 2011-01-06 by    tee011
Complaint Rating:  0 % with 0 votes
i will tell anybody and everybody don't buy shit from conn's. u all have the tendency to lie about the product that u sell.the sales people suck they don't no shit about what they are selling to you. broderick gilmore in the lufkin texas store is a good example of a sorry salesperson. brought a range for 299 and it total up to 719 dollars, how the hell is that. if u want what you pay for don't go to conns. they need to close all conn stores because they aint worth a SHIT....
Complaint comments Comments Complaint country United States, Texas Complaint category Appliances

Conns - Better take your business elsewhere

Posted:    Ehlopez
Complaint Rating:  0 % with 0 votes
I have found out Conns is the worst place to shop for the electronics. I the very first time I bought anything from them was 2 years ago. I wanted my washer and dryer delivered. I was told by the salesperson that they would deliver the next day. Of course, they can not give you the time. So we sat down and waited. The call never came. So I called them. They told me to give them more time. They never called, turns out the salesperson put the wrong date on the delivery. No one bothered to check on it and I ended wasting a day of work because of their *** mistake. I later spoke to a manager and said...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Conns - Texas - Customer Service

Posted:    Scaggs
Complaint Rating:  100 % with 1 votes
Conns is the worst freakin place to do buisness with. They will find every which way to cheat you out of your money. They must think that people pick it from trees instead of work for it. My husband made a payment on our account back in july of 2010 here we are Novemeber 2010 and they are stating that we never made that payment. They requested that we fax a bank statment so we did and they are still saying that we never made that payment. The charge is clearly VISABLE on the bank statment yet they refuse to accept the fact that payment was made. They have found excuses from A to Z as to why we never...
Complaint comments Comments Complaint country United States, Texas Complaint category Consumer Electronics

Conns - Rude manager

Posted:    Donn
Complaint Rating:  0 % with 0 votes
I went to the Conn's store in Corpus Christi Texas on October 14, 2010 to purchase two televisions. I was going to spend $2000.00. When I asked the manager if there were any special deals for purchasing two televisions he rudely replied no! John Ortiz lost you a customer and a sale. With that attitude he is not interested in customer satisfaction. You are losing sales and money with this rude saleperson. I wil not purchase anything from this electronic store. Your salespeople need training in customer service. John Ortiz is not manager material....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Conns - Refuse to fix damage to my house when they delivered refrigerator

Posted:    Alsports
Complaint Rating:  0 % with 0 votes
Still waiting on Conns to fix the damage they caused to my brand new home when they delivered my new refrigerator. First the warehouse manager told me to find someone to fix it and I did and they would reimburse me and after I faxed them the info they requested they backed out and went on vacation and now that they are back refuse to return my calls or send someone to fix the damage. I am going to fill a complaint with a small claims court and let the judge make them pay for damages to my house and court costs. I am really pissed and disappointed that this place is even allowed to stay open after...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Conns - Rip off

Posted:    Leonard
Complaint Rating:  0 % with 0 votes
If you make a purchasing at Conn get all you need the first time if you go back and they talk you in to adding on to your account don't do it. it is a rip off. they charge you 3 time for interest. if you have 3 years on the first item then after 3 years you should have pay your interest and the product. if you add on you continue to pay the same price even if your first item is completely paid off with your interest. And the amount due should only reflect your 2nd purchasing and interest. it shouldn't keep being the same, you've paid them off and you're still paying interest...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Conns - Texas, Brownsville - CREDIT

Posted:    gemini57
Complaint Rating:  0 % with 0 votes
FIRST OF ALL I HAVE CREDIT WITH YOU ALL, NEXT MONTH 10-10-2010 WILL BE MY LAST PAYMENT, SO I WANTED TO APPLY AGAIN, I WANTED TO GET A A.C. AND NOTEBOOK LAPTOP, BUT EVERY TIME I APPLY THE COMPANY REFUSE MY CREDIT. AND I KNOW ITS ABOUT (BEALLS) WHAT HAPPEN IS THAT LAST I GOT LAYOFF FOR TWO WEEKS AND I REPORTED TO BEALLS WHAT HAPPEN, CAUSE I WAS PAYING ONE DOLLAR EVERY MONTH FOR INSURANCE IF SOMETHING. LIKE IF I GOT LAYOFF, AND BEALLS SUPPOSE TO PAY MY BILL. SO I ALREADY CONTACT THEM ABOUT 5 TO6 TIME AND STILL NO ANSWER, THE ONLY THING THEY TELL ME IS"WE GONNA SEND YOU AN APPLICATION TO SEE IF...
Complaint comments Comments Complaint country United States, Texas, Brownsville Complaint category Laptops / Notebooks

Conns - Texas, Harlingen - scammers

Posted:    Luz M. Cintron
Complaint Rating:  100 % with 2 votes
I received a letter from conns stating that I was pre-approved for up to 5, 000.00 credit. I go to the nearest store which is 30 min from where I live. I wait about 2 hours for the salesman, he comes back and tells me I am only approved for 900.00 dollars and I still have to leave 20% down in order to get the merchandise that I wanted, he proceeds to tell me that my credit changed since the day that I received the letter.I received the letter on 8/22/10 and I went to the store on 8/24/10.I do not understand how my credit could have possibly changed in a 2 day period. I think if anyone should receive...
Complaint comments Comments Complaint country United States, Texas, Harlingen Complaint category Other

Conns - Texas, ft worth - bad custumer srevice

Posted:    kevin sexton
Complaint Rating:  100 % with 3 votes
I bought brand new TV, Had the TV for 28 days and the TV quit working so i took the TV back to the store. Then they told me that i could not get the TV repaired and that i could not get my money back . They told me that i had to get the TV reparied . mind you this is a 2500.00 dollar Tv they have had my tv for 28 days and still do not have the TV repaired . tHey have bascially stole my TV and will not give me a new TV or will not give me a excgane or my money back .. I will neve do bussiness with Conns agian. nor will any of my children nor will any of my employes .. I would never want any boudy...
Complaint comments Comments Complaint country United States, Texas, ft worth Complaint category TV, Music & Video

Conns - Louisiana, Baton Rouge - The Crooks at Conns

Posted:    Conned at Conns
Complaint Rating:  100 % with 1 votes
I received a call from the store to notify me my computer that is still under warranty was ready for pick up 5/19/10, it was dropped of on 4/26/10. The cashier was still trying to get me to pay money for the computer. Corporate contact confirmed that there would not be a balance due. After a few minutes the cashier let me leave with the computer. When I got home to set the computer up, it made a continuing beeping noise. By this time the tech support at Conn's was closed, so I called HP's tech line. I explained the situation and the tech asked me to turn on the computer so he could hear....
Complaint comments Comments Complaint country United States, Louisiana, Baton Rouge Complaint category Desktop Computers

Conns - No one has sent me a refund for loss food yet

Posted:    Maria
Complaint Rating:  100 % with 1 votes
I review your service as very poor because I did everything that was required of me and it has been since December and I still have not gotten a response. I would like to think that someone would have enough courtesy to call and let me know what is going on with my claim. It seems as if you all say dam the customer I have made my sale and that is all that counts. I have brought several appliances from your company and to no ado they have gone out before time and now since I lost so much food you all don't want to take care of me, whats really going on....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Conns - Louisiana - repair of dryer

Posted:    jimin
Complaint Rating:  100 % with 2 votes
I purchased a dryer from Conns and needed repair service for a minor problem with a switch on the dryer. The dryer was still under a covered service contract. When I called Conns, they told me they would not be able to come to repair the dryer for 6 days. I explained to them that my wife and I both work a 40 hour a week job and have 2 small children, and we could not go 6 days without a dryer. After speaking with several Conns employees in Lafayette, Louisiana and Beaumont, Texas no one could help us getting a sooner repair date. We are very disappointed in Conns and we will never buy anything every...
Complaint comments Comments Complaint country United States, Louisiana Complaint category Appliances

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