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Comcast / Xfinity
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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Comcast / Xfinity reviews & complaints 980

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Newest Comcast / Xfinity reviews & complaints

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1:49 pm EDT

Comcast / Xfinity xfinity email

i constantly get spam emails. i callled trnsfered from number to number. put on hold.

hung up on.

the rep was incompetent could not speak English. backrounds deafing. gave wrong forwaring email.

asked fr supervidior , sent to billing. got another number , transfrd hung uyp on

had to go through several numbers, holds, transfers, and hang up to get to the right place.

mom incompetent service i hsve experience, told me not to get mad. i havea right to get mad with such comptent rude swrvice!

Desired outcome: help stopping spam email. speak to a usa rep

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11:06 am EDT

Comcast / Xfinity Incompetent non customer service

custmer service is incompetent. The phone system is automated hell! can't get to a rep. in a rarity when you do, they don't understnd English. very rude.

The phone system goes in circles. no matter what you say you end up somewhere else. com0plian theyn ignore you.

I want tech support, I billing, three times. deplorable!

they don;t want to interact with customers, just automated hell.

if I call corperate susperviosr is always in a meeting. always hav to repeat and repeat. very annoying anf frustrated.

this company should not e allowed to do business.

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read this xfinity

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1:18 pm EST
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Comcast / Xfinity - My phone - land line, my computer and landline

Recently comcast, xfinity took over my phone, my computer and my smart tv; I could not use any of these digital appliances after comcast - xfinity sabotaged my equipment. They told me that they, xfinity, would not restore my working land line phone, computer, etc. Unless I made a $109 payment, approximately, or they would not restore the service of my land...

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1:07 am EST
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Comcast / Xfinity - Csr name Marcus. 02/07/2024 aprox 3:00 pm Delray Beach Xfinity store Atlantic ave and Lyons.

Roughly 3 days prior I was given pricing for internet service for 75 mps with my own equiptment autopay from my checking account and paperless billing for $20. 200 mps would be $40. I left and came back 02/07/2024 to purchase the 200 mps $40 plan. A csr by the name of Marcus was who handeled my questions. I told him i wanted the 200 mps plan which wa...

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10:22 am EST
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Comcast / Xfinity - Removal from postal mailing list

I want to be removed from their postal mailing list, but I cannot find a way to do this. All of their customer support options are only for customers and you can't chat with them unless you provide an account number. I receive junk mail almost every day from these people. If I ever decide to change suppliers, I can just go to their website. I hate junk mail...

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4:22 pm EST
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Comcast / Xfinity - Internet

Back in August of 2023 I was looking for a new provider to take over my internet servicer. I was able to talk to Rochelle the sales rep. We spoke and she sent me some documents to e-sign. I waited and it never came so I called the very next day, and I was told she had to leave on an emergency. I asked to see if I could be taken care of by a different...

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7:28 am EST
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Comcast / Xfinity - Unwanted upgrade cable box

In the year of 2023, Xfinity unknowingly delivered an upgrade to my location at 1654 Elm Ridge Way, Stone Mountain, GA. Although, I did not request an upgrade box, I tried to install it. However, I could not get the upgraded box to work. So, I requested a technician to come out and install the box. The technician was unable to properly install the box also...

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8:28 pm EST
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Comcast / Xfinity - Samsung a 54 phone

I have been ask to switch to xfinity and in return get a a54 for around 32.00 dollars. If I switched to ur company. So I agreed to do so. Xfinity sends me a phone well sent a phone I never recieved because fed x has the right address but the carrier decided to give it to a person by name of bbobby. In 214 ther is no bobby in 214 for one for two thats not my...

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11:18 pm EST
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Comcast / Xfinity - Internet and TV

This is Jaime McDaniel our account address is: 516 Widener Lane South Bend Indiana 46614 We have been a Comcast/ Xfinity customer for over 16 years. We have enjoyed your service, and even recommended it to others in the past, unfortunately I don’t know if I would do so any longer. We have been experiencing slow and interrupted internet and tv for the...

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5:01 pm EST
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Comcast / Xfinity - iPad Xmas deal. Add a line get a great discount on the iPad 10th Generation

So called to change address. Your employee suggested mobile. Then the nightmare began. The rebate on my phone was $200 where every else it was worth more. I would replace my 11 myself. Send me a SIM card and put my line to xfinity from T-Mobile. You couldn’t get it changed. So I got the SIM card and it was hours trying to activate it. The time to call...

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4:07 pm EST

Comcast / Xfinity Customer Service

I have been a Gold Member for several years. I have TV and Internet. In November I began receiving letters and texts from a Collection Agency, for a Cell Phone that I don't have. I called several times, and was told that it was a Glitch, and it was taken care of. It was never taken care of. It effected my Credit Score in a negative way. I had to go to the Xfinity store, and wait for a supervisor to fix it, while I wait. I was given a number for Corporate, to ask, them for credit, or discount, for what they have made me deal with.

NOPE! NOTHING! I just got a big, "Oh Well" feeling from Joshua L. And basically was told, that I don't have to stay with them, if I don't trust them.

I am offended by their lack of care. I have the address of the stranger that was using a phone and destroying my credit. But they don't care.

Xfinity is NOT to be trusted! They are a horrible company!

Desired outcome: I thought that I would be treated like a HUMAN BEING! I want to get paid, for the time that I had to put into fixing a problem, that had nothing to do with me.I would like Xfinity to CARE! THey just don't

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6:07 pm EST
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Comcast / Xfinity - Internet plan

I'm a diamond member, think that means something, me staying with Xfinity for over 20 years. That being said, I've had a difficult non productive day with not 1.. not 2... 3 agents with Zero results. 1st agent needs go back to training, he must have been watching tv or something, leaving me hang on phone for 30 minutes... dead air, periodically stammering...

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3:03 pm EST
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Comcast / Xfinity - Xfinity packages

I signed up for the new promotional deal. The promotional deal included an additional telephone with a single number. There would be NO loss of current services. I was lied to since I later discovered that the telephone device was an extra monthly charge, and I lost three movie channels. I contacted infinity new deal department and discussed this with a...

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10:25 pm EST
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Comcast / Xfinity - Cable and cell phone

First off I am furious with this site. I wrote a long letter and you threw it away because I took too long trying to figure out what you wanted with my username. Must use 3 symbols, every single word or name I used you said was "taken." You wouldn't accept anything. If you are really a complaint service you treat me exactly like Comcast does. Nothing I say...

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8:39 pm EST
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Comcast / Xfinity customer service/password

2 days ago, I attempted to log in to my email account. I received a prompt telling me I have to change my password. I have spent over 4 hours working with xfinity agents who are unable to reset the password. I finally had a technician tell me "I am not the only person, it is a problem for many people." The service attempted to update passwords, but in doing so, it caused a problem for many people." It was nice, after so many hours, for someone to be honest. I was transferred to the office who can actually help me. After waiting another 45 minutes, the connection was disconnected. This is terrible customer service. So, it is now my responsibility to waste more of my time for a problem xfinity created. Don't contract with this service, it is expensive and they don't care about customer service. Terrible!

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10:49 pm EST
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Comcast / Xfinity - Comcast xfinity mobile customer service

I have been a Comcast Internet customer for almost 8 years and have never really had any issue that didn't get resolved. About a year or so ago, a rep talked to me about switching my mobile carrier to Xfinity and after a brief conversation with her, I agreed to the switch for 2 phone lines, onr for me and one for my son. My payment for the 2 phone lines wa...

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11:37 am EST
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Comcast / Xfinity - Technician not showing up for appointment 2 days in a row/bad internet service

Hello, Xfinity was installed at my residence a month ago, firs day appointment was between 2 pm and 5 pm, 4:45 I received a notification tech was on his way. 6:45 pm a tech showed up, he said, "I was given this order 15 minutes ago, sorry." After installation wi fi was working, next morning when I tried to install other equipment on back port of rented...

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1:56 am EST
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Comcast / Xfinity internet

Very, very difficult to contact a live agent for support. I have had a problem getting technical support and was sent a faulty modem. This was a self install but it took me hours to get it resolved after speaking to no less than 3 agents. The phone number for support is not on the website and I had to google it. I had to personally take the modem to an Xfinity outlet to get a new one. When I downloaded the app it didn't allow me to configure it so I had to call again. Now I am being billed $100 for a professional install. Plus I am being billed $40 for a late payment but I have auto pay.

Desired outcome: Correct the billing issues.

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Don Evans
, US
Dec 28, 2023 9:07 am EST
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I'm having the same issue. Changed my plan 2 weeks ago and have had internet connection problems since then. I self-installed the new modem and could not connect to it. Called help desk and due to their heavy accent, I had a tough time getting thru to them, they sent a technician, and he was able to get me connected, I've lost my internet connection every other day since. After doing on Help Desk and scheduling a technician because there were "no issues" in my area. And hour or so later, they contacted me and said they found an issue in my area and that I should now have a connection. I did until the next day. Today is 12/28/23 and I woke up to NO INTERNET CONNECTION...AGAIN!

Oh, and they charged me $100 for the technician to come to my house to fix their problem.

TheldrakisCS
TheldrakisCS
, US
Dec 28, 2023 9:24 am EST
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Replying to comment of Don Evans

sounds like 13 years later and they still are doing the same thing i had an issue with and haven't gotten resolved [technically i did by going to a competitor but have not been refunded for the support calls. i think by now if they paid it they would have to pay over 1k in interests].

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1:38 am EST
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Comcast / Xfinity Internet service usage

I called back to discuss the data usage spike in last two months "For last two months, comcast is showing spike in my internet usage. We have not added new devices and I have usage data from my router, which doesn't add up to the usage of my devices."

The person on phone kept repeating multiple times, that data usage is correct since oct, that I have my own router and that he is not going to escalate the issue. I told him multiple times that I have real time and last 30 days usage from my router and it does not add up to the usage comcast is showing. He REFUSED to listen to my reasoning, even though I have data to backup and kept repeating his point of view multiple times. He kept going in a loop and refused to escalate the issue. What type of customer service is this?! I wasted two hours of my life.

Such people should not be on customer service. Most frustrating experience has always been with comcast customer service.

Desired outcome: Comcast to look at my router usage and troubleshoot what's causing the issue a I do not see spiked usage in my household.

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9:02 am EST
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Comcast / Xfinity - Mobile service

Having been displeased with the overall service and customer service, especially, from Xfinity for about two years, I made the decision to switch all of my services to a different provider. I did this while in the process of moving to a new home and selling the house where I was receiving Xfinity services. I should add that I am 71, single, and working...

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Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

How to file a complaint about Comcast / Xfinity?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Comcast / Xfinity or from other users who have had similar experiences.

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