- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Lazy office time to go home!
I had made my first appointment in February, however I got Covid, and I canceled. March 11, 8:30 wanted to get my teeth cleaned . Get there and the lady takes bite wing X-rays instead of using the newer circular X-rays which is much easier on your mouth. While doing X-rays one of the X-rays cut the roof of my mouth. Then she said I don’t know if she will have time to do your cleaning, which I thought that’s why I went on the 11th. They made another appointment March 13 at 4:00, I am new to the area and I went to wrong costal Dental, I am walking on crutches because I am having knee replacement on March 28th. Call the office I was supposed to be at, young man I I had spoke with on March 11, told me to come on, I said it’s 10 miles away. He assured me they would see me. I drove 10 miles trying my best to hurry. Also I had to take 600 mg of Clindamycin that really upset my stomach, and I start itching everywhere. Get there before 4:30 and a lady says we can’t see you, I told her what the young man said, she said he at a call center which I didn’t believe. But then she says a nurse can look at your gums and I say I just want my teeth cleaned. So I left upset, I will never go back there, when I walked in 4 lady’s were sitting together talking. But the didn’t have time for me.waiting room was empty. And I may still contact a lawyer. Unprofessional! No other Dentist had ever made me take 600 mg of an antibiotic before?
Coast Dental Services complaints 183
Administrative staff and customer care
Coast Dental office at Riverview Florida I had the worst experience of my life with medical and administrative staff. Since my first appointment, the front desk staff were nasty and careless in addressing or answering my questions and doubts. They were focused on confusing the patients regarding payments, even asserting that any misunderstanding or doubt...
Read full review of Coast Dental Services2 gold crowns snatched from my mouth
I went in to be fitted for a partial. When the tooth cast was pulled it 2 of my gold crowns were removed with the mold. I was told by Dr. Jose Eduardo that he would put them back in but he would have to x-ray the teeth to make sure there was no damage. He took the x-ray and the teeth were fine but then he back pedaled and said he wasn't going to put them...
Coast dental stone mountain
I had an appointment scheduled for February 28, 2023 at 9:00 which I ended up canceling because I had to take my mother to her doctor's appointment on the same morning. I was rescheduled for and appointment MONTHS later on August 31 but then I got a call saying it had to be rescheduled to November 22 at 9:30. On November 17 I called to confirm my...
Is Coast Dental Services legit?
Coast Dental Services earns 100% level of Trustworthiness
Perfect Trust Endorsement: Coast Dental Services achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Coast Dental Services. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for coastdental.com can be seen as a positive aspect for Coast Dental Services as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Coast Dental Services's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Coastdental.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Coastdental.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
The Coast Dental Services website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
Coastdental.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Coast Dental Services.
However ComplaintsBoard has detected that:
- Coastdental.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The coastdental.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Coast Dental Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Periodontal medicament
On 10-27-2023 l went to a coastal dental for a deep cleaning the the dentist recomended me a periodontal medicament to treat my gums I wasn't sure to buy the product but the dentist Told me it was good for for my gum problem, so l decided to buy it, l asked how long to wait to get it she told me 1 month and 1/2, when l got home l changed my mind so monday...
Read full review of Coast Dental ServicesCrown paid for and never provided
Dr. Yvonne Dorrian Coast Dental, PTC, Ga, 30269 Provider Tax # [protected] Phone [protected] Sent Cert. Letter 7/19/23 Reported to BBB and Yelp I sick of being lied to by (United Health Care Dental Department), about returning my phone calls regarding my complaint with Coast Dental charging my Dental Benefits for $800 and never providing the crown I...
Read full review of Coast Dental ServicesCoast Dental - inaccurately code treatments to get more money
Poor patient service, incompetent billing department.
They code treatments incorrectly (to get more money), choose more expensive treatments on purpose and make you get unnecessary treatments done to get the most money from you.
I caught It that they coded and submitted my treatments incorrectly to my insurance. I took It in my own hands to get this correctly submitted to my insurance. This alone was a 3 months long process. Once my treatment was correctly coded, I was told I overpaid. My insurance sent my reimbursement to Coast Dental. Coast Dental NEVER sent me my reimbursement to this day, even though they promised they would. Been chasing them for more than 6 months , and nothing happens. I have read that this has happened to hundreds , if not thousands other patients across the country who used Coast Dental. One word: SCAMMERS!
Desired outcome: full refund
Treatment plan
Attached are two versions of the Treatment Plan for replacement of my tooth 25 by an implant. The top is the version that was presented to me when I made the decision to proceed with the implant. The bottom is the version that was presented after the bulk of the work was completed and I was expected to pay for the final product. Begrudgingly, I did pay the...
Lack of care totally ignored me about the wrong antibiotic that caused internal damage
I went to the dentist on 6/19/23 to get 4 teeth extracted I was prescribe clindamycin capsules 300 mg, by coast dental office in Conyers ga after the first couple of days of taking this antibiotic It started up setting my stomach with bowel movements I immediately called the office in Conyers ga I was told by the front desk that it was working ; this was on...
Read full review of Coast Dental ServicesAnnual cleaning
On 8/22/2023, I went to Coast Dental Service (located at 5348 Bruce B Downs Blvd, Wesley Chapel, FL 33544 Tel: [protected]) with an appointment for annual cleaning. They said the machine for cleaning is broken that day and they took my X-Ray. X-Ray and normal cleaning is covered under my Cigna Dental Plan. After the X-Ray, they are telling me that they can...
Incorrect charges
My daughter and I went there and I had xray and screening but they did not ask me if I wanted to do screening. They did those and charged me $112 and they sent me another bill that I have to pay for more $40 so the total I have to pay is $152 for only xray and screening. About my daughter. She had xray and regular cleaning and I already paid $87. They said...
Read full review of Coast Dental ServicesBilling and services
I have been billed three times. I have called and left 5 messages for someone to call me with no returned calls. I have even spoken with someone at Coastal Dental and they assured me that someone would call me to discuss this issue. I have since paid this bill to keep my credit good, even though this is an over charge from what my insurance company ha...
Read full review of Coast Dental Services and 1 commentOverbilling, holding overpayments over 90 days
Documents substantiating this claim can be provided on request. I received services in March 2023 and again in April 2023 from the Lawrenceville, Georgia COAST DENTAL location. I paid $160 in March for a filling charge which later came up as just $47 owed by me after insurance. I was never told there was a "credit" for this overpayment on my "account." I...
Read full review of Coast Dental ServicesFirst Appointment on 07/06/2023 @ 02:10pm Brooksville FL office
We arrived on time, were asked if we had an appointment after waiting 1/2 hour. Then we were informed that a text message cancelling our appointment was sent to me (not true) I have all the texts received from them still in my phone. Then we were told that the Dr. assigned to me had a family emergency and could not attend to me. It's my first visit and...
Read full review of Coast Dental ServicesOvercharged for crown
To see the evidentiary exhibits referred to throughout the complaint, please see this link: https://imgur.com/a/UuKmHnS On 05/28, I had an appointment for an exam and fillings. I was told they couldn’t do the fillings without an expensive deep cleaning treatment, which came to $1270.99 after insurance. It was a cleaning as well as antibiotic placements and...
Read full review of Coast Dental ServicesDental services
I had filed a compliment about the Coast Dental on Swann. Dr. Lopez was very knowledgeable and kind. I began with their service in January or February of 2023. I spent several thousand dollars to have my teeth fixed. During that time, I developed an infection and could not see Dr. Lopez. I went to another Coast. I encountered a "dentist" who really couldn't...
Read full review of Coast Dental ServicesNot submitting any claims to insurance company
Spring Hill Office FL. I have ben going to this office sence 2022 its almost July of 2023 , four appointments later, not one bill was sent to my dental insurance company they just keep sending me a bill now past due. I have asked repetedly to send clames into insurance, they said we have tryed but it never gets there ? then they start getting rude , then they said its my insurance I need tosend it myself, ( no help at all) Last appointment was it they started yelling at me I got up and left there are over charging me dont care. I found another practice to go to, will never go back to a Coast Dental again
Desired outcome: Place my clames to my insurance company and stop making excuses for not doing your job and dont over charge for services not covered
Rip off and liars
I was told my insurance did not cover service that it indeed did cover they charged me for it then after realizing they said it would only take 30 days for refund. Here we are two months later no refund no help I’m being treated HORRIBLY. My very first appt I was the 4 hrs just to not be seen as they aren’t even organized in the office. The hygienist wa...
Read full review of Coast Dental ServicesRefund of $322.00
I visited the Coast Dental office on 12/12/2022. I was told that I had a $5.00 copay for the visit. When I went to pay it they told me that they would just take it out of the credit on my account. I had no idea that I had a credit, so I asked what credit and how much is it. She said it is $327.00, and that it was an overpayment from over a year ago. She said the balance will be $322.00 after the $5.00 copay and printed me my receipt showing my credit balance. I asked the lady for a refund, who said it would take forever to process, and she said that I had to talk to the office manager about it. So I went to the front office and I formally asked the office manager to please process my refund. She again reiterated that it would take forever, and she had to audit it first before she could send it to corporate. I said that is okay, how long will it take you to audit and send it up to corporate. She told me she would be done with it Friday, 12/16/2022, and would forward it to corporate.
It has been 5 months now and I have called the local and corporate Coast Dental phone numbers to no avail. I have left message after message and nobody calls me back. Nobody ever answers the phone.
Desired outcome: A complete refund of my money.
Find another dentist provider, or change your insurance carrier at your first opportunity so you will have different "network" choices. What Coast is doing is not isolated to just one or two individual "complaints."
Same here I've been lied to constantly by the Peachtree City, Georgia office staff ane they will not return phone calls about a 5 week wait for a crown that hasn't even started. You cant trust these people.
Improper placement of crowns (top) and temporaries (bottom)
In 2017, I became a patient at Coast Dental. My routine cleanings by the hygentist were always top-notch! Unfortunately, with the cleanings it was suggested I needed to have all of my 28 teeth crowned! So beginning in late 2019 that work was started. Due to Covid, my top teeth were not completed until Jan. 2021! Then the dentist left the area for about a...
Read full review of Coast Dental ServicesClear aligners
Transaction Date: 4/1/2022
Amount Paid: 2,500
Payment Method: Credit Card
Subject: Billing for Services and Goods Not Rendered
In April 2022, after several consultations with the dentist at CoastDental, I agreed to purchase their clear aligners. I paid $2,500 upfront and was told that I would be contacted once the aligned arrived. I contacted CoastDental a few weeks later to enquire about the status of the aligners and was told by the office manager there were delays due to supply chain issues. I followed up repeatedly through June 2022, July 2022, and August 2022 via phone and in-person at their Deltona, FL office location. Their medical call service is offsite and were unable to provide an update on the status of my aligners orders. No office personnel could provide the status of the aligners, or a reason why they had not arrived. In January 2023, I had a dental cleaning appointment and inquired about the status of the aligners once again. The new office manager was unable to provide a status update, but remarked that it was not normal for aligners to take this longer. When I inquired about a refund, I was told it needed to be escalated to the district manager.
I followed up on February 7th, February `4th, February 20th, and February 24th on the status of my refund, but no update has been provided. CoastDental has failed to deliver the goods and services agreed upon in April 2022, and to date, they’ve made no attempt to rectify the situation.
Desired outcome: refund of 2,500.
Overview of Coast Dental Services complaint handling
-
Coast Dental Services contacts
-
Coast Dental Services phone numbers+1 (813) 288-1999+1 (813) 288-1999Click up if you have successfully reached Coast Dental Services by calling +1 (813) 288-1999 phone number 0 0 users reported that they have successfully reached Coast Dental Services by calling +1 (813) 288-1999 phone number Click up if you have UNsuccessfully reached Coast Dental Services by calling +1 (813) 288-1999 phone number 0 0 users reported that they have UNsuccessfully reached Coast Dental Services by calling +1 (813) 288-1999 phone number
-
Coast Dental Services emailsbeth@coastdental.com100%Confidence score: 100%Supportinfo@coastdental.com100%Confidence score: 100%Supportbloomingdale@coastdental.com99%Confidence score: 99%clearwater@coastdental.com99%Confidence score: 99%
-
Coast Dental Services address5706 Benjamin Center Drive, Suite 103, Tampa, Florida, 33634, United States
-
Coast Dental Services social media
Most discussed Coast Dental Services complaints
Refund of $322.00Recent comments about Coast Dental Services company
Billing and services
Southern Dental
1 review
Aspen Dental
1629 reviews
Sunset Dental
3 reviews
Sierra Smiles Dentistry
1 review
Parmar Dental
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.