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Coast Dental Complaints & Reviews

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Coast Dental - personal treatment

Posted: 2014-06-13 by    Pearl 95yr old
Complaint Rating:  0 % with 0 votes
My 95yr old mother recently had a broken hip surgery. It is very hard for her to get into a car and go outside her living community. 7months ago she was fitted with new upper and lower dentures at Coast Dental, under the supervision of Dr. David Sherberg. After her recent surgery, she was having trouble chewing her food due to a loose lower denture. I had to bring her into Dr. Sherbergs office for what could have been a quick adjustment. Our appointment was for 3:30 and we arrived 3:24pm. After sitting for 25 minutes, my mother was falling asleep in the waiting room. At that time I asked the receptionist...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Coast Dental - Florida, land o lakes - Rude staff

Posted: 2013-12-29 by    alxm
Complaint Rating:  0 % with 0 votes
I have decided to move my entire family to another provider, the dentist on staff is a very pleasant and good dentist but the majority of his staff is totally rude especially the hygienist. She can be a very nice person until you challenge her or decline the extra un-necessary products she's trying to sell you. She will then turn into a rude witch. Same thing happened with one of the assistance, which wanted my 16 year old son to get their optional oral cancer light screening. I read that these screenings were not necessary in such young adults so I declined. She also went off on me and got...
Complaint comments Comments Complaint country United States, Florida, land o lakes Complaint category Dental Services

Coast Dental - Florida, Fort Myers - Ben Lewis {claims to be dentist]

Posted: 2013-11-13 by    NewsStar
Complaint Rating:  100 % with 1 votes
This man recently injured me during dental work that was practically forced upon me [ "Well we need to do this...sign here, sign there...yada yada yada}, by this "Dr". Lewis and then once it was started, and his money was received the "ahhh...her again.. just put her off " attitude surfaced.. I have obtained evidence, and documentation that the procedure was in fact unnecessary, and that the quality of the work is very sub-par. Lewis himself and in person lied directly to my face on three occasions as I sought relief from the pain caused by his work. Despite several attempts...
Complaint comments Comments Complaint country United States, Florida, Fort Myers Complaint category Dental Services

Coast Dental - Florida, Vero Beach - Dentist not on site and Prescribing treatment

Posted: 2013-10-30 by    bojola
Complaint Rating:  100 % with 1 votes
Went into Coast Dental office in Vero Beach, Florida for scheduled routine cleaning when the new hygienist told me she would have to call the dentist, who was out of the office due to illness, and check to see if she could clean my teeth claiming my measurements were different than they were 6 months earlier (even though most of the numbers were better than appointment 6 months earlier). She came back and stated the dentist told her over the phone, that she could only clean my teeth if I were to receive an "irrigation treatment". Understand, I have only seen that dentist at this site on...
Complaint comments Comments Complaint country United States, Florida, Vero Beach Complaint category Dental Services

Coast Dental - California, San Jose - Bait and Switch

Posted: 2013-08-09 by    Michael Butner
Complaint Rating:  100 % with 3 votes
I was told that I needed a root canal by my regular dentist. They referred me to another dentist but the cost was $800 so we called our insurance and was referred to Coast Dental as they were "in network" so the root canal is fully covered. We contacted Coast Dental and were told that the root canal is 100% covered so I took the day off and went. Once I arrived, I was examined by the dentist and then told that my root canal would be $800. I asked them why as it was supposed to be fully covered and I was told that there were "special" things that I needed that were not covered....
Complaint comments Comments Complaint country United States, California, San Jose Complaint category Other

Coast Dental - Florida, Wesley Chapel - Petient Credit Refund

Posted: 2013-07-29 by    temelkoz
Complaint Rating:  100 % with 2 votes
Hello,

Coast Dental owes me $140.50 from the 03/06/2013. Stacy (the office manager at the Wesley Chapel location) refuses to tell me her supervisors name. I had dental work done on the 4th of March. The front office told me that I was responsible for 100% of the work, as my insurance would not cover it. I paid using my credit card. My husband contacted our insurance provider and realized that they do in fact cover 50% of the procedure. I contacted the dentist office and said they would submit the information. Coast dental submitted my claim to my insurance and was paid MY 50% that...
Complaint comments Comments Complaint country United States, Florida, Wesley Chapel Complaint category Dental Services

Coast Dental - Florida, Lutz - RIP OFF

Posted: 2013-07-11 by    Lcormier1982
Complaint Rating:  100 % with 3 votes
I called in to schedule my appointment as a new patient. I told the receptionist that I wanted to schedule an appointment to have my teeth cleaned. I arrived at the office and was called back and placed in a room that was very outdated and quite frankly very dirty. There was 1/4 inch of dust on the surface of the trash can and many other area of the room. There was hair of different lengths and colors on the floor and the exam chair. This lead me to believe that it had been a while since anybody really cleaned the room properly. After I was able to push past my disqust of the room condition I was...
Complaint comments Comments Complaint country United States, Florida, Lutz Complaint category Dental Services

Coast Dental - Florida, Punta Gorda - Improper billing

Posted: 2013-07-09 by    missing linc
Complaint Rating:  100 % with 1 votes
My wife & I both had dental services with this office in January, 2013. We paid for the services that the office said was our responsibility and would submit the remainder to our insurance company. We receive invoices for large amounts of money and they said that the claim was denied. Spoke to our insurance company who said that requested additional information. One of the things they needed was an explanation of benefits from a secondary insurance company. I had that info and sent it to the insurance company. We called the dental office and they said that they would contact the insurance company...
Complaint comments Comments Complaint country United States, Florida, Punta Gorda Complaint category Dental Services

Coast Dental - Florida, Tampa - $10,000 and teeth are falling out within a year!

Posted: 2013-06-04 by    Fishfan56
Complaint Rating:  100 % with 1 votes
I have spent over $10, 000.00 to have my lower teeth crowned due to wear from 56 years of use with coast dental Vero Beach and my "NEW" teeth have been falling out and are now decaying due to improper dental practices. I have had 3 different dentists within the group, the last 2 complaining about the work that each other had done. I have been going back and forth with these barbarians for almost a year now after the 3rd dentist told corporate to give me a refund because they did an improper job in Vero. HE WOULDN'T EVEN CEMENT MY TEETH BACK IN BECAUSE HE SAID I HAD DECAY BELOW THE...
Complaint comments Comments Complaint country United States, Florida, Tampa Complaint category Dental Services

Coast Dental - Florida, Lakeland - Terrible Dentures

Posted: 2013-04-03 by    Debbie Hanson
Complaint Rating:  0 % with 0 votes
My dentist was the most arrogant man you could meet. The teeth extraction was great but the dentures are terrible. He moved to another location and I was told I had to go to the new location for re-alignment. I have to put so much goo on my dentures at night I have to scrape it off. Without the goo my dentures will fall out. Someday when I can afford new dentures I will have to get them. It is terrible! I would never recommend them to anyone else....
Complaint comments Comments Complaint country United States, Florida, Lakeland Complaint category Dental Services

Coast Dental - Florida - Dental

Posted: 2013-01-17 by    Tampa Ted
Complaint Rating:  100 % with 6 votes
Heed everyone else's warning. I've gone to them a few times and had a decent experience except for them rescheduling my appointments at the last minute a few times. They always try to up-sell their services but I always declined so it wasn't an issue. My wife went to them on my recommendation and I forgot to tell her to decline all the other services they offer and she left with a $733.99 cleaning. She was sold everything including the rustproofing. By the she's never had a cavity...

She wasn't told what the costs would be upfront and they explain the services...
Complaint comments Comments Complaint country United States, Florida Complaint category Dental Services

Coast Dental - Liars and Thieves

Posted: 2012-11-23 by    jjscott9
Complaint Rating:  100 % with 3 votes
Going to the dentist can be traumatic enough; but this office truly turns the bad dentist visit into an art form. Due to the economy, I was unable to keep my health insurance and, therefore, hadn’t been able to go to the dentist in about 2 years. I made a joint appointment with my mother to Coast Dental in Fort Myers, FL. I was repeatedly berated, lectured and picked on during on my visit. I was embarrassed and verbally spoken about in front of everyone by the hygienist who made a giant, unprofessionally catty deal of the situation because I have tender gums and they were having a hard time...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Coast Dental - Florida, Lakeland - Fraud/Patient abandonment/Billing practices/Not providing due refund

Posted: 2012-11-01 by    Rebecc King
Complaint Rating:  100 % with 6 votes
My husband went in for dental work on 2 front teeth in May. He was told it would be $1201 up front and they would restore the teeth, do root canal, and crown the teeth. He went in for the first visit, it was discovered he had an abscess and he was provided antibiotics and told to come back. He returned in June 2012 for the root canal and was told they could not perform the root canal and he would have to see a specialist. He then requested refund of the money we paid up front to be able to pay the specialist. He was advised by Nancy that this refund would come from corporate and would take 4-6 weeks....
Complaint comments Comments Complaint country United States, Florida, Lakeland Complaint category Dental Services

Coast Dental - Florida - Please notify the FTC!

Posted: 2012-10-26 by    sallysmith
Complaint Rating:  100 % with 4 votes
If you're having an overbilling and/or refund issue, please file an online complaint with the Federal Trade Commission. BBB's complaint system doesn't work, Coast Dental has an F rating, so there's no incentive to make good on BBB complaints. It's easy to file the complaint on the Federal Trade Commission's web site, and this is a neutral government agency who can investigate Coast Dental and stop them from continuing this unethical practice. We may never get our money back but we can do something to prevent others from getting victimized. The more complaints filed,...
Complaint comments Comments Complaint country United States, Florida Complaint category Dental Services

Coast Dental - Florida - Unable to get refund

Posted: 2012-10-26 by    sallysmith
Complaint Rating:  100 % with 1 votes
Like others posting complaints about Coast Dental, I have also been overcharged and I'm getting the runaround in receiving credit. I discovered the overcharge myself when I reconciled my insurance statements with my Coast Dental bills. First I was told it would be 6 weeks, then 8 weeks, then 10 weeks, and now 14 weeks. I have filed a complaint with the Federal Trade Commission and I urge anyone else who has been victimized by Coast Dental to do the same. The FTC won't try to get your money back but if they receive enough complaints they will investigate Coast Dental. I'm past getting...
Complaint comments Comments Complaint country United States, Florida Complaint category Dental Services

Coast Dental - Florida, Port Orange - refund owed

Posted: 2012-10-22 by    patricia del carlo
Complaint Rating:  0 % with 0 votes
Had extensive dental work done almost a year ago. found out just 3 months ago that i had a refund of $227 coming and I submitted the paperwork needed to get this refund, to no avail! call the office in port orange, florida weekly and keep getting the same answer...it's been processed! now, they just take meaages and don't return my calls! gonna refer to BBB! pretty obvious i'm out the $227! DON'T go there!...
Complaint comments Comments Complaint country United States, Florida, Port Orange Complaint category Dental Services

Coast Dental - Georgia, Mableton - Billing Fraud

Posted: 2012-10-19 by    Almost 3 Months Waiting for a Refund
Complaint Rating:  0 % with 0 votes
I had a regular cleaning appointment in March of 2012. I was told what my co-pay would be and I paid that with my FSA card. I was informed 4 months later that I had a $57 credit on my account. When I asked why I wasn't told of the credit, the response was we hold the credit for any future services. I have been trying to get a refund since July 26, 2012....
Complaint comments Comments Complaint country United States, Georgia, Mableton Complaint category Dental Services

Coast Dental - Florida, Fort Myers - over charged still no refund

Posted: 2012-10-04 by    emmawolf333
Complaint Rating:  0 % with 0 votes
was over charge almost 1, 000$ for dental services for myself and my family. have been trying since March to get a credit applied to my credit card or a refund check, but keep getting the run around! does anyone have any ideas as to what my next step should be? i called a law office but a retainer fee is more than the money i'm due back from coast dental......
Complaint comments Comments Complaint country United States, Florida, Fort Myers Complaint category Dental Services

Coast Dental - Florida, Naples - bait and switch sales tactics

Posted: 2012-09-10 by    SFENT
Complaint Rating:  0 % with 0 votes
WENT IN 3 WEEKS AGO FOR A CONSULTATION, WAS TOLD I NEEDED A DEEP CLEANING. I WAS QUOTED AND GIVEN A ESTIMATE FOR $219.00 . WENT BACK TODAY FOR THE CLEANING, AS SOON AS THEY PUT YOU IN THE CHAIR THE SELLING STARTS ! ALL OF A SUDDEN I NEED SPECIAL ANTIBIOTICS, AND OTHER STUFF NOT MENTIONED IN THE ORIGINAL CONSULTATION. AS I AM SITTING THERE WITH THE BIB ON THEY WANT ME TO SIGN OFF ON $484.00 ! I WOULD NOT BE UP-SOLD . THIS SHOULD HAVE TOLD TO ME AT THE FIST CONSULTATION. THEY ARE A LARGE CORPORATION AND FOCUS ON SALES NOT DENTISTRY ! IT WAS LIKE BUYING A USED CAR AND GOING INTO THE BACK ROOM. WHEN...
Complaint comments Comments Complaint country United States, Florida, Naples Complaint category Dental Services

Coast Dental - Florida, Venice - Replaced tooth, cost over $700 and still look weird.

Posted: 2012-08-20 by    pcsmile
Complaint Rating:  0 % with 0 votes
I went in to get the tooth fixed from bad work done in 2010. I told them I was embarrased to smile. They said they could fix it but that my insurance would not cover it to be redone. I paid full price to get it fixed. They had a mold sent out and it came back still looking giant. The gum part was still too small and the color of the fake gum part at the top of the tooth was a little light too. The dentist said he would get it fixed. He said he would have the fake gum part of the tooth enlarged and its color a little darker to match my gum better. They sent it back and got another one. The color...
Complaint comments Comments Complaint country United States, Florida, Venice Complaint category Dental Services

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