Citibank
reviews and complaints

The amount of $225,000 was wired to my account with Citibank on 03/14/2024 for the purpose of purchasing inventory, and consulting services. The funds have not been made available to me for use and I have been blocked. Repeated inquiries to Citibank have yielded unsatisfactory responses and no clear resolution timeline. Account # [protected]

The delay in accessing these funds has had a profound impact on my business operations. I’m unable to meet financial commitments, delayed orders and loss of trust among my suppliers. I seek the immediate release of the $225,000 wired to my account and a formal explanation from Citibank regarding the reason for the delay.

I am a retired, senior citizen, with limited funds. I have been working part time doing handyman work to keep up. I had a PAYMENT of $29.00 due on my HOME DEPOT CREDIT CARD on 3/12/24 and was not able to pay it until the next morning 3/13/24 when Funds were available through depost of SOCIAL SECURITY. I did not want to be overdrawn on my ENVISION CREDIT UNION ACCT or another acct. That is why the payment was one day LATE!

I would greatly appreciate forgiveness of this late fee and have the $29 late fee returned to my HOME DEPOT acct as a CREDIT.

I can be contacted by email: [protected]@gmail.com or [protected] if needed.

Laurence A Welbon

3440 Old Lloyd Rd

Monticello, FL 32344

I am retired and do long RV trips to visit family. I recently opened a Citibank Shell card because of the deal on gas. I could save 50 cents a gallon on the first several purchases. Citibank opened the account with a very low limit and on the trip, I went over the limit. I tried to make a payment to bring the balance below the limit and Citibank wanted me to accept terms that required me naming them as my attorney in fact and giving them a power of attorney, something I was not willing to do.

I also tried to get Citibank to raise my limit and they refused to do so but raised my limit on a Citibank Sears card by $5k that I do not use because sears has closed all of their stores near me.

Citibank refuses to provide any explanation for their stupidity, willing to raise the limit on Sears but not on Shell.

My account was closed with my knowledge when I called the representative said a replacement card was sent to me twice and the card was returned both times. Not by me I’ve been waiting for my new card. How is this my fault now I’m being told the rep gave me incorrect information and for other reasons my account was closed. What a bunch of BS Citibank!

OPEN A CD with CITI is not on the home page because CITI does not show CDs on their internet page. CITI sends a letter with the CD information only asked 3 separate times for a confirmation letter but have never received one also to put or add beneficiary on the CITI CD you purchase online CITI will send a form letter by snell mail you must have notarized and snell mail it back to CITI has repeatedly asked for the beneficiary form but still has not received one.

I was with Cal Fed since I was 16 years old then Citi Bank bought them, I have had the same checking account number for over 40 years. I have never had a returned check I have never done anything wrong, and I just got a notice with no explanation that they are closing my account. I tried calling customer service and they could not give me any reason. I am very upset and want to hire an attorney to sue them. There is no justification for this, and they never sent anything in the mail. I went online to pay something, and I saw a tiny little red sentence under my account that stated you have a notice. I clicked on it and found a notice they will be closing my account on March 9th.

I was sent two Citibank Diamond Preferred cards ( one for me and one for my son Thomas), but never activated or used them. Despite that, I am being billed for the $7000 credit limit I asked them to establish on the account. Instead of setting a $7000 credit limit, they put a balance due of $7000 and started blling me on it! I made one payment on it to protect my rating and called to get it fixed. It still hasn't been fixed though. Please fix this before my credit rating is ruined.

Sounds like we are all in the same boat with Citibank. They said the randomly checked my credit score and found out I was hit due to a divorce. Card balance was zero. Never late, always paid on time, and had a large limit. Now I have to find another avenue to help with my business. This is totally unfair and I never received a letter or anything. Boycott Citibank and keep our monies here in the states.

I tried for four days to transfer money from my Citibank account to another external account and they have put me in this constant loop requesting online and telephone validation/verification, which I have provided over and over again. All of the automation, bots, and direction to agents in the Philippines, India, and beyond have left me wondering if they think they are in control of my money and if I should consider a lawsuit for their incompetence and failure to comply with my request.

I have been a loyal customer with citi bank since 1989. Never have been late on a payment and a stellar history with them. I also had a citi cash back card. During the covid pandemic I was hospitalized, lost my job and was going thru a divorce. Simply said I feel behind on the cash back account. However I called and explained my situation and was able to get on a payment program with then. Never dell behind and agreed upon payments have always been on time.

Much to my surprise I get a letter that they are closing my gold advantage card i've had since 1989 because i am a part of a payment program. I was shocked . Is this seriously how they treat customers that have been loyal for almost 35 years with a steller credit history. This will destroy my credit due to the $35,000 credit limit I have with them

Is there somebody that can help me

On November 6, 2023, I mistakenly paid Citi Bank the payment amount of $1,325.15 a second time. I then called [protected] and after speaking with a representative and her supervisor, they promised to refund the erroneous payment to my Bank of America account (I provided the routing number and account number). Then I called 2 times to find out when my money would be returned. Today, 11/14/2023, when I finally expected to receive the money, the representative and his manager informed me that they were sending me a check instead of transferring the money to my account, which is faster and in accordance with the original agreement. I think administrative action is necessary to implement the agreement.

I was targeted for a promotion with a cash bonus offering. Open a Citi Checking account, deposit X amount, follow A, B, & C, and receive the bonus after 60 days. Citibank did not honor their side. I deposited the funds and followed all of the instructions for redemption, and no bonus deposit was ever made.

When I called in to inquire, I got the run-around. Then a dispute was opened, and they kept 'resolving' my dispute by saying that there was no promotion ever offered, even when I mailed in a copy of the hard copy promotional flyer that was received. This has been going on for months. It's been a complete joke and a total waste of time.

Take your hard-earned money elsewhere and bank with a company that has integrity and honors their word.