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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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11:16 am EDT
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Citibank Blocked account

The amount of $225,000 was wired to my account with Citibank on 03/14/2024 for the purpose of purchasing inventory, and consulting services. The funds have not been made available to me for use and I have been blocked. Repeated inquiries to Citibank have yielded unsatisfactory responses and no clear resolution timeline. Account # [protected]

The delay in accessing these funds has had a profound impact on my business operations. I’m unable to meet financial commitments, delayed orders and loss of trust among my suppliers. I seek the immediate release of the $225,000 wired to my account and a formal explanation from Citibank regarding the reason for the delay.

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10:32 am EDT
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Citibank Late Fee

I am a retired, senior citizen, with limited funds. I have been working part time doing handyman work to keep up. I had a PAYMENT of $29.00 due on my HOME DEPOT CREDIT CARD on 3/12/24 and was not able to pay it until the next morning 3/13/24 when Funds were available through depost of SOCIAL SECURITY. I did not want to be overdrawn on my ENVISION CREDIT UNION ACCT or another acct. That is why the payment was one day LATE!

I would greatly appreciate forgiveness of this late fee and have the $29 late fee returned to my HOME DEPOT acct as a CREDIT.

I can be contacted by email: [protected]@gmail.com or [protected] if needed.

Laurence A Welbon

3440 Old Lloyd Rd

Monticello, FL 32344

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9:14 am EDT
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Citibank - Citi Card Thailand, last 4 digit 7745,7325

Since 20. feb my Card was temp. cancelled bec of overdue date although I had sufficient fund at my Bangkok Bank from which Citi automaticly debit the outstanding balanc, and this was perfectly working for about 20 years I am a CC customer. I was in no way informed either by sms by which I usuale get any news from Citi nor by phone! I sat in a foreign...

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Is Citibank legit?

Our verdict: Complaints Board's thorough examination reveals Citibank as a legitimate entity with notable strengths. Despite a 15% resolution rate on customer complaints, which invites a closer look, Citibank stands out for its commitment to quality and security. Clients considering Citibank should delve into its customer service record to gauge compatibility with their expectations.

Citibank earns 91% level of Trustworthiness

Perfect Trust Endorsement: Citibank achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Citibank. The company provides a physical address, 16 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Citibank has registered the domain name for citibank.com for more than one year, which may indicate stability and longevity.

Citibank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Citibank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Citibank.com you are considering visiting, which is associated with Citibank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Citibank is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Citibank website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Citibank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 1051 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the citibank.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Citibank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:48 pm EST

Citibank Shell citibank credit card

I am retired and do long RV trips to visit family. I recently opened a Citibank Shell card because of the deal on gas. I could save 50 cents a gallon on the first several purchases. Citibank opened the account with a very low limit and on the trip, I went over the limit. I tried to make a payment to bring the balance below the limit and Citibank wanted me to accept terms that required me naming them as my attorney in fact and giving them a power of attorney, something I was not willing to do.

I also tried to get Citibank to raise my limit and they refused to do so but raised my limit on a Citibank Sears card by $5k that I do not use because sears has closed all of their stores near me.

Citibank refuses to provide any explanation for their stupidity, willing to raise the limit on Sears but not on Shell.

Desired outcome: Increase the limit on the Shell account to equal the current limit on the Sears account.

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11:15 am EST
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Citibank Credit cards

My account was closed with my knowledge when I called the representative said a replacement card was sent to me twice and the card was returned both times. Not by me I’ve been waiting for my new card. How is this my fault now I’m being told the rep gave me incorrect information and for other reasons my account was closed. What a bunch of BS Citibank!

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6:17 pm EST
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Citibank CD misinformation

OPEN A CD with CITI is not on the home page because CITI does not show CDs on their internet page. CITI sends a letter with the CD information only asked 3 separate times for a confirmation letter but have never received one also to put or add beneficiary on the CITI CD you purchase online CITI will send a form letter by snell mail you must have notarized and snell mail it back to CITI has repeatedly asked for the beneficiary form but still has not received one.

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2:58 pm EST
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Citibank Citi bank closed for no reason after 20 years for no reason

I was with Cal Fed since I was 16 years old then Citi Bank bought them, I have had the same checking account number for over 40 years. I have never had a returned check I have never done anything wrong, and I just got a notice with no explanation that they are closing my account. I tried calling customer service and they could not give me any reason. I am very upset and want to hire an attorney to sue them. There is no justification for this, and they never sent anything in the mail. I went online to pay something, and I saw a tiny little red sentence under my account that stated you have a notice. I clicked on it and found a notice they will be closing my account on March 9th.

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6:12 pm EST
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Citibank - Credit card predatory practice

Citibank has a credit card in my name ending in 7168. I have made 29 calls to the account services/fraud organization at Citibank trying to get information regarding charges for this account. No resolution and not helpful. Because Citibank was so derelict in the ability to help. I shut down my primary account with Bank of America to shop charges. Thi...

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1:13 am EST
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Citibank - Negative comments in citibank

Dear sir, I have negative comment in Citi bank after I tried to applying bank loan in the year 2015. I have contacted customer care in branch as well as by phone, but I could not get a proper response. Recently I wanted to open my salary account in RAK Bank but also not possible as centralized system. Kindly remove my name blacklist. Thank you

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8:40 pm EST
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Citibank unauthorized credit card charges

I was sent two Citibank Diamond Preferred cards ( one for me and one for my son Thomas), but never activated or used them. Despite that, I am being billed for the $7000 credit limit I asked them to establish on the account. Instead of setting a $7000 credit limit, they put a balance due of $7000 and started blling me on it! I made one payment on it to protect my rating and called to get it fixed. It still hasn't been fixed though. Please fix this before my credit rating is ruined.

Claimed loss: $86.47

Desired outcome: Please close out this card and stop billing me!

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2:23 pm EST
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Citibank Closed my Home Depot account because I got hit on my credit score

Sounds like we are all in the same boat with Citibank. They said the randomly checked my credit score and found out I was hit due to a divorce. Card balance was zero. Never late, always paid on time, and had a large limit. Now I have to find another avenue to help with my business. This is totally unfair and I never received a letter or anything. Boycott Citibank and keep our monies here in the states.

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Update by lilto0795

Closed my Home Depot account because I got hit on my credit score

Sounds like we are all in the same boat with Citibank. They said the randomly checked my credit score and found out I was hit due to a divorce. Card balance was zero. Never late, always paid on time, and had a large limit. Now I have to find another avenue to help with my business. This is totally unfair and I never received a letter or anything. Boycott Citibank and keep our monies here in the states

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4:15 pm EST
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Citibank Transfer Services

I tried for four days to transfer money from my Citibank account to another external account and they have put me in this constant loop requesting online and telephone validation/verification, which I have provided over and over again. All of the automation, bots, and direction to agents in the Philippines, India, and beyond have left me wondering if they think they are in control of my money and if I should consider a lawsuit for their incompetence and failure to comply with my request.

Claimed loss: Loss of time and interest earned at destination financial institution.

Desired outcome: Public knowledge of the deceptive practices of Citibank.

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2:41 pm EST
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Citibank - Customer service agents

I am trying to use my credit card and they will not use my daughter’s cell phone to send a code.. I have proven my landline numbers, my account number for auto pay was verified, my code word was verified, addresses were verified but they still would not send a code number to my daughters cell number. All the identity questions were correct with your...

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9:15 am EST
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Citibank - Check account - debit card not delivered

I have been a Citibank client for over 24 years and I have been living in the United Kingdom, and more recently on the Isle of Man. During this period I have always had my correspondence and cards delivered without any problem, despite the fact that the United Kingdom post code is composed of letters and numbers, differently to the US where the zip code i...

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6:34 pm EST

Citibank Credit card closure

I have been a loyal customer with citi bank since 1989. Never have been late on a payment and a stellar history with them. I also had a citi cash back card. During the covid pandemic I was hospitalized, lost my job and was going thru a divorce. Simply said I feel behind on the cash back account. However I called and explained my situation and was able to get on a payment program with then. Never dell behind and agreed upon payments have always been on time.

Much to my surprise I get a letter that they are closing my gold advantage card i've had since 1989 because i am a part of a payment program. I was shocked . Is this seriously how they treat customers that have been loyal for almost 35 years with a steller credit history. This will destroy my credit due to the $35,000 credit limit I have with them

Is there somebody that can help me

Desired outcome: reopen my gold advantage account

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12:56 pm EST
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Citibank Return payment

On November 6, 2023, I mistakenly paid Citi Bank the payment amount of $1,325.15 a second time. I then called [protected] and after speaking with a representative and her supervisor, they promised to refund the erroneous payment to my Bank of America account (I provided the routing number and account number). Then I called 2 times to find out when my money would be returned. Today, 11/14/2023, when I finally expected to receive the money, the representative and his manager informed me that they were sending me a check instead of transferring the money to my account, which is faster and in accordance with the original agreement. I think administrative action is necessary to implement the agreement.

Desired outcome: Administrative action

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9:07 pm EDT
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Citibank BEWARE: Checking Account Bonus Not Honored

I was targeted for a promotion with a cash bonus offering. Open a Citi Checking account, deposit X amount, follow A, B, & C, and receive the bonus after 60 days. Citibank did not honor their side. I deposited the funds and followed all of the instructions for redemption, and no bonus deposit was ever made.

When I called in to inquire, I got the run-around. Then a dispute was opened, and they kept 'resolving' my dispute by saying that there was no promotion ever offered, even when I mailed in a copy of the hard copy promotional flyer that was received. This has been going on for months. It's been a complete joke and a total waste of time.

Take your hard-earned money elsewhere and bank with a company that has integrity and honors their word.

Claimed loss: $2,500

Desired outcome: For the company to honor its word and deposit the bonus.

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11:29 am EDT
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Citibank - High yield savings account

I opened a new high yield savings account with Citibank online on Oct 2. My spouse and I have held MasterCards through Citi for 10+ years spending on average of $2k/month thru the accounts and never had a missed payment or late fee. We attempted to deposit $10k to this new savings account via an ACH from our longtime checking account with TD Bank on Oct 4...

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1:51 pm EDT

Citibank no explanation

Last Thursday (10/26/2023) I spent over 2.5 hours with Citibank and Discover.

I used one of your bank transfer checks and it was declined with Discover. A bill I paid on 10/18 and had no clue it had been declined with no call, email, letter or any explanation as to why!

I pay my bills on time and usually the full amount I had a great credit score until your bank has caused it to go down and I have absolutely no explanation as to why it was declined and not one of you multiple representatives could explain why.

This causing Discover to claim me as "delinquent" in paying bill!

As a customer and consumer I deserve to have a clear explanation as to why your bank has ruined my credit score and declined payment with no explanation to me!

Claimed loss: Credit score and reputation of on time payingI have never been "delinquent"

Desired outcome: Explanation as to why An apology from youAnd correcting my credit score

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2:53 pm EDT
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Citibank Know your customer program abuse

I recently transferred my life savings to citibank, and they are now threatening to freeze my accounts if I do not provide them with documentaion of ALL my assets and sources of all my money. I explained to them I have been saving for 55 years and there is no one source, but they will hear nothing of it.

They are abusing me for an unknown reason, and I would like it to stop. They have NO right to demand information about any assets I have unrelated to my account. What has happened to the USA?

I made no suspicious transactions.

Desired outcome: Stop harrassment, review individuals responsible for harassing me, and tell me the reason they are harassing me.

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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Contact Citibank customer service

Phone numbers

+1 (800) 285-3000 +52 55 2262 3911 More phone numbers

Website

citibank.com

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