Choice Home Warranty
reviews and complaints

Never ever make the mistake of signing up. It is not worth even $1. A terrible company to deal with as they will figure out 100 ways to blame you for the failure of the product and why they should not pay you. You cannot convince as they will simply hang up the phone and you will not go any further. I wish everyone will read this and avoid a nasty experience. Bottom line - if your appliances don't break, you are giving them free money, if they did, you will get reasons, still you pay them and don't get anything in return. I want to give 1 star, but this site does not allow.

I normally recommend warranty company's because they save you money. But in this care there lack of caring and incompetence deserve a bad review. I live in Florida one of the hottest states and currently its 100 degrees in day time and high 80s at night.My ac went out Sunday and I called immediately to make a claim. They responded the following day saying they couldn't get anyone out until Friday! I wasn't able to rationalize that there was no one that could come and having kids and animals I called around and found a repair on Wednesday night. I called and complained and also let them know the response time was unreasonable. What if I was elderly or had small children. I cant believe the lack of caring and I live in a small city so there should be better service available. They offered no help and nothing to try to help with bill.If one of there executives had no air I bet theres would be fixed pronto.It all comes down to money. They just dont care!

Our heat pump stopped working on July 5, 2023. We immediately filed a Claim with HCW. My husband and I are Senior Citizens and spent this past summer (the hottest on record) without air conditioning. HCW claimed they couldn’t find a Contractor for weeks. We found one on our own and paid $450 for a diagnosis. When presented with clear pictures of a leakage they claimed they needed more evidence but would not tell us or the Contractor what else they needed. At the end of the summer they finally found a Contractor who agreed with the diagnosis of the former Contractor. He presented pictures and documentation but again were told they needed “ more information “ but wouldn’t tell us what they needed. In late September I became ill and needed to heat our home. We paid out of pocket ($10,000) for a heat pump and HCW reimbursed us $100. They claimed they did not approve this although they constantly did not give us any information over constant phone calls for 3 months.

Stay away from this Company!

This is the worse company ever, it takes them weeks to send a technician out to check when you file a claim, and then it take months for them to come back to repair your item, choice home warranty claim they are the number one home warranty company, that's a lie, they are the worse by far, they dont deserve any star, but if i have to give a star by force it will be half a star.

If you want peace of mind and a company you can rely upon is not choice, dont waste your time and money, or else you will be going through what ive gone through.

Before signing up for the warranty, I was guaranteed by the sales agent that finding a technician for any home issue would not be a problem as they have contracts with many companies, didn't matter the location. This was the selling point for me as I have been unable to find a local plumber since moving into the property on 07/01/2023.

After waiting 30days before able to place a claim as a new costumer, two claims were placed on 09/19/2023, one for plumbing issues and one for the standing freezer.

I have been calling their customer service department since and receiving the same answer each time, they are still searching for a technician, please allow 48hrs.

Both Claims supposedly got escalated twice since they were opened and still no response.

Last called made was today, 10/20/2023, and still no results with the same answers, allow 48 hrs for a technician to be located for service.

I do understand I chose to buy property in a rural area, but I was led by their sales department, as I brought up the issue several times during the conversation with the sales agent and was guaranteed over and over that would not be an issue. All I have gotten is rude customer service reps telling me I just need to wait until a technician is found.

Just be honest, you don't have technicians for rural areas and stop selling the program as if you do.

FRAUDULENT COMPANY Electric issue $4 part 2" PVC male adapter I bought to fix but they sent a Electrician Without any knowledge how to turn power off

But he charged me

$75 plus tax? Just

To tell me he can't fix it. After choice, sent the electrician prior that never showed up billed me $75 over phone to have choice tell me he canceled service contract with choice. After Waited almost a month and a 1/2. To then have choice tell me my clame has been denied They're good at taking your money They take advantage of senior Citizens Totally disgusted make all my premiums on time. But when you need their help, you're denied. This company does not have your back they have only your wallet Avoid this company run away why you have a chance

Choice Home warranty does not get the appliances repaired in a timely manner! We have been waiting over 2 months to have our clothes washer repaired. The appointments we have had scheduled wind up with the service technician not coming and rescheduling anywhere from 2 weeks to a month! I find them to be very unprofessional and will be letting all the realtors I know at the association meeting not to use them for their customers!

I submitted a leaking central ac claim on 6/26/23. After a few technichian's came, one of them mentioned that i had condensation from some duct work in a totaly different are from the air handler pan leak.

I was told by soraya that they could not move forward until proof of duct modification was complete with uploaded receipt.

Even though this was a totally separate issue, i had this done and paid $650. I then submitted and then i was denied the claim to address the air handler leak by soraya, at [protected] x 3655 who said this would need to be done first to gat claim approval.

I was then denied approval due to the fact that the work and receipt was not done within a 30 day period!

no one ever told me this had to be done within 30 days. I needed to find someone to do it and i needed to come up with $650. This company is terrible - they don't care. I have approached better business bureau and consumer affairs also.

My ceiling has now collapsed due to my initial claim on 6/26/23

claim file 7/25/23. Contract and emails stated a service technician would be assigned within 24/48 hours. Mine scheduled for 11 days later. actually came 14 days later and could not isolate the problem but the dishwasher ran ok. 2 days later I ran it and the same problem cropped back up. I filed another follow up claim on 8/14 and received an email and phone call that since this was a reoccurence a service tech would be assigned right away. As of 8/19 I called again because I have not received notice of a service appointment. When I talked to the rep she tried to give me a roundabout answer and told me that my claim would again be referred to somebody and that I should receive info after that. When I complained harder she actually laughed at me. I paid for 4 years on this contract and I am convinced this company is really not worthy of being called a home warranty service.

Nothing but headaches with CHW vary pissed off. Filed a claim for a Plumbing leak,after paying $75 deductible, they would not fix it. Kitchen faucet was leaking bad, $75 deductible and I had to buy the faucet. Filed a claim for Dishwasher that wouldn't work another $75 and fighting every day for over 4 weeks and they would not replace it, but said a check for only $246 was being sent towards new one and I had to go buy one myself $468 $50 for delivery and $250 for instalation? WHAT A RIP OFF vary dissatisfied with Choice Home Warrenty. STAY AWAY FROM THEM. IT'S A SCAM

Choice #Warranty has lied to us, lied to technicians sent us false information. We’ve had two separate claim orders going on for six months. We’ve been without hot water for 6 months because they have not fixed the issue. They keep sending new technicians to get a different diagnosis, every technician even the manufacturer said it needs to be replaced. Instead of replacing it, they keep playing a game and sending a new technician. We’ve had five technicians so far said exact same thing that it needs to be replaced. They will not replace stating they needing more information.Our basement was flooded because they wouldn’t replace a sub pump. They wouldn’t give enough money to the technicians for the labor. O my coner the cost of the part. Although their motto is if we can’t fix it we will replace it. NOT TEUE! We spend every week calling and sending emails to get help with the same answers getting us nowhere if you have cheap appliances, go ahead and use the service but you have anything of quality. Beware they will not fix or replace anything that is at a higher in value. I myself have three other clients using choice that have a high end appliances, and they are having exact same problems Choice you ought to be ashamed of yourself.

It is now 51hours since I put in a claim on my CHW regarding my furnace.

When making comments or asking for the status I get a canned message on the website and sometimes a call stating they understand my issue but I working diligently to find a technician.

Since 2/6 @ 0704 to now 2/8 1045 CST I have had the claim escalated more than 3 times and still no technician. I was GUARANTEED a technician would be contacting me within 24 hours on 2/7 - still nothing.

I have a complete listing of comments and calls from the beginning. On the last call I asked to speak to a senior manager and was told they couldn't do that. They then said they would send a message to the senior manager who would contact me.

I filed a claim on 12/14/2023 for a plumbing blockage leading from the washer. It is 1/22/2024 and after 5 technicians didn't show, my home is now unlivable. The smell is toxic and I can't breathe without all windows open. The company is trying to book technician number 6. After 6 weeks with no repairs, I no longer have a place to live due to Choice Home Warranty. This repair is fully covered and my premiums are all paid in full. How do I preserve my home with this awful company that can't perform?

I had my furnace stop working. Called choice home warranty and filed a claim. I waited 5 days for them to schedule to come look at my furnace. After 5 days I Called and was told no technician would come to my location and I should find a local company to repair my furnace. Had the furnace diagnosed. Uploaded the diagnosis and the repair quote. Choice wanted a itemized breakdown of every little part of the repair into parts and labor. My local repair technician would not do this since they would not pay for the time it would take to do this. Tried to resolve this for a month with no success so I authorized the repair. I had no choice since it was just before Christmas and it was getting colder. Choice then told me because I didn't get approval before work they were denying the claim. Went through managers and customer resolution department with no success.

My dishwasher stopped washing and I called CHW to report the failure. They sent out a technician and collected ($60) service fee immediately. The technician assessed the problem as clogged spray heads and said they would get the information to Choice for approval. Choice denied the claim saying that it was not normal wear and tear and closed the case. I do not need a warranty company that can not afford me peace of mind when a system fails. CHW systematically denies claims to keep from having to pay them.

The same thing happened on a prior claim filed with my jacuzzi tub. I had been operating and using the tub correctly for years and once the motor failed, according to them I did not operate it correctly and they denied the claim. This company is a scam. Never again!

Sept 30,2023 I noticed water dripping from my ceiling. It was coming from the drip pan under the A/C unit. I called CHW and asked for service. Their agent informed me that the drip pan was not part of the A/C system and denied my claim. Not knowing who else to call I called an A/C contractor. When he arrived, he informed me that the A/C unit drain was blocked inside the unit. He cleared the blockage and dried up the unit as best he could but then told me all of the insulation in the unit was soaked as well as the output air box. He came back a week later and had to remove the coil, replace the insulation and repair the air chamber. The service call was $234.00 and the unit repair was $1450.00. I called CHW back and asked them to reconcile my claim and they told me they would send me $250.00. I canceled my policy.

Waiting 2 weeks for an option - appliance man came out, saw refrig no longer working, tried to order part, found part no longer made, said i'd hear from choice on my options, i've called three times, told each time they'd respond "within 24 to 48 hours..." i've not received a text, an email, or any communication whatsoever and meanwhile I haven't had a refrigerator for coming up on two weeks. Have to keep some meds in a cooler...!

2 Technicians were dispatched - 1 with 2 calls. a third technician was dispatched yesterday and never showed up. the message on line was that he couldn't get in touch with me. I was home all day with my cell phone. I called him with the number provided to me by Choice 3 times. His mail box was full and could only leave my phone number by SMS. No call back. I also called Choice 3 times ... the last time was at 7 pm. they told me that he may still show up that its still within the techs window (3-8) and call back at 8:15pm is he didnt show. I called Choice back at 8:15pm and was told by a recording that they closed at 8 pm. WAS THIS A BIG JOKE ON ME. I'M NOT LAUGHING. Meantime my freezer part is not working. My friend is holding my frozen food. This has been going on since OCTOBER 25, 2023.

I filed a claim, my washing machine was leaking. The technician came and assessed the washer and said the machine needed to be replaced. The request was denied. I also requested cash in lieu of repairs, they wanted a 2nd opinion in order to not have to complete the transaction. I am deeply disappointed with Choice.

The machine was over 15 years old.

I have filed a complaint about the broken issue with the refrigerator and I have been misled by the wrong information from the customer service and later I received an email for the claim denied and I raised an issue to discuss but the case management bluntly said no further talk and claim denied and cancelled my policy? Who has given the dictatorship right to the case manager to take instant decision until the existing claim is resolved? Why you sales team approach to me two years back with so many good things if you have dictator type case manager in your company. I am getting frustrated with your case manager and instead of helping the customer they are running away. I had a talk with the sear's technician, and I really love how they understand the problem I am going through.

they put my kids and family lives at risk!

the baby was so cold - the couldn’t find technician - had to find my own and fix it and pay 3 fees of 75 dollars - when i called they said - there system doesn’t allow them. They tell you on the phone they will credit you back just to get you off the phone - then when you call back they said they don’t have it in their notes.

i had a gas stove issue - been 2 months and i called and they told me i have to wait for the technician. Technician not picking up. i’m just done and will get my lawyer

i’m just done