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Chase Mortgage Complaints & Reviews

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Chase Mortgage - Inflated Loan Balance

Posted: 2013-11-28 by    jednj
Complaint Rating:  0 % with 0 votes
CHASE solicited me August 2013 for NO COST Refinance. Everything was rush, rush, rush and I was uncomfortable (and smelled a rat) but if it worked out it would have been a good deal. Ultimately, in complete contradiction to my requests and instructions, they planned to replenish my escrow by adding it the loan balance, which was NOT owned up to by them ahead of time, but I had smelled something fishy all along, and on the evening the notary came to our house to process the papers the FIRST THING I did was compare the loan amount to the balance on the CHASE website. Yup! They were “doing”...
Complaint comments Comments Complaint country United States Complaint category Banks

Chase Mortgage - Texas - illegal foreclosure/improper credit reporting

Posted: 2013-09-18 by    ks22
Complaint Rating:  100 % with 1 votes
Chase illegally foreclosed on my home in 2006. A judge overturned this and ordered them to pay my legal expenses and restore everything back to the way it was. They did none of this. I have been fighting them since that time to get everything restored. When I call FHA to inquire about my FHA loan, they tell me it no longer exists. My credit report shows my mortgage account closed, that it was for term of two years, and that it was discharged. I have disputed this several times, sent the court order, my current mortgage statement and all other paperwork that I have, and the credit reporting agency...
Complaint comments Comments Complaint country United States, Texas Complaint category Mortgage Companies

Chase Mortgage - Mortguage Fraud - Escrow

Posted: 2013-04-05 by    Waterman909
Complaint Rating:  50 % with 2 votes
In 2012 Chase decided that we needed to have very expensive insurance on a rental home we have in Brownville, Maine and required that we pay over $2000 dollars a year for the previous two years and increased mortgage payments by more than double. The house was only worth $35K and only had $10K left to pay on it but Chase required $250K of insurance....
Complaint comments Comments Complaint country United States Complaint category Banks

Chase Mortgage - Florida, Orlando - PRINCIPAL REDUCTION

Posted: 2012-09-17 by    JOEY GONZALEZ
Complaint Rating:  100 % with 1 votes
MY NAME IS JOSE A. GONZALEZ
EMAIL salsabor77@yahoo.com
CHASE ACCOUNT 0024197527
WITH THE ASSISTANCE OF NACA WE NEGOCIATED A MODIFICATION IN WHICH ACCORDING TO NACA CHASE MORTGAGE WOULD LOCK ME INTO A 2% INTEREST RATE FOR THE LIFE OF THE LOAN . AFTER THE NEGOCIATION
CAME INTO AGREEMENT CHASE SENT ME AN INCREASING INTEREST RATE FORM 2% ENDING IN THE NEXT 5 YEARS,
TEND AT 6.5 % WHICH TO AVOID FORCLOSURE I AGREED AS LONG AS WE CAN CONTINUE TO NEGOTIATE THE 2% INTEREST FOR THE LIFE OF THE LOAN .ALSO ON THE NEGOTIATIONS WAS THE FACT OF REDUCING THE PRINCIPAL
OF...
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Mortgage Companies

Chase Mortgage - California - Payment not credit to account

Posted: 2012-09-07 by    Anabel A.
Complaint Rating:  0 % with 0 votes
I paid off my mortgage balance ($600 per the payoff statement) with an EFT payment before the time listed on the payoff statement. Then I never received another monthly statement from Chase. Several weeks later, I went in to Chase to check why the payoff and reconveyance documents were not received by me, I found out that Chase did not close my account even though it had a zero balance (according to the payoff statement). They continued to charge me interest on an previous higher balance making me now "owe" over $100, which had to paid in order to get the property reconveyed. The amount...
Complaint comments Comments Complaint country United States, California Complaint category Banks

Chase Mortgage - Virginia, Fredericksburg - Loan Modificatin

Posted: 2012-07-06 by    jfennell
Complaint Rating:  100 % with 1 votes
My 78 yr old mom recently had a pacemaker inserted due to arrythmia and anxiety poblems. I am disabled, and have suffered a myriad of health issues in the past ffew years. My mom and i live in the home and severl years ago we requested a loan modification.
It took three (3) years for chase to complete the mod and they increased the monthly mortgage amount from $1020.00 to upwards of $1, 300.00 This after having us on a $750.00 trial amount and a $825.00 for up to sixteen (16) months. We explained that it would be a terrible hardship for us and they put us at risk of losing our home of thirteen...
Complaint comments Comments Complaint country United States, Virginia, Fredericksburg Complaint category Business & Finances

Chase Mortgage - Bullying Tactics

Posted: 2012-06-24 by    nc4me
Complaint Rating:  0 % with 0 votes
This complaint consists of a few parts. Today, for the third time, a man came to my house to try and collect my mortgage payment. I am 2 months behind. When I told the man I did not want to reveal details of my mortgage agreement to a stranger, he became abusive, tried to force his way into my home, and then blocked my driveway with his truck and would not leave, shouting that he would be back when he finally did leave. Today is Sunday and Chase is closed and I cannot speak to anyone there. I have asked them not to trespass before and not to send abusive individuals to my home to terrorize me and...
Complaint comments Comments Complaint country United States Complaint category Banks

Chase Mortgage - Their service has been terrible and misleading

Posted: 2012-06-04 by    Gaginode
Complaint Rating:  0 % with 0 votes
I am trying to refinance a loan. Chase contacted me in Sept. 2011. They stated that this loan could be funded in 2 weeks. The loan is still not funded, although they stated it has been approved. Their service has been terrible and misleading. Personal has changed several times requiring the information to be resubmitted several times. They state that the loan will be funded any day now and have been stating that for months. When I try to contact them they rarely call me back requiring me to chase them. DO NOT ATTEMPT TO USE THEM. USE SOMEONE ELSE....
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Chase Mortgage - California - refund of overpayment

Posted: 2012-02-09 by    Carol N.
Complaint Rating:  0 % with 0 votes
i am so freakin' ANGRY that I have still haven't received the $1600 back from Chase from refi-ing (the taxes were paid twice, by Chase and the escrow company). I refi'd in November. I visited the tax office and was told Chase's payment was returned Dec 22nd. I filed a 'work order' in early January with Chase...they said call back in two weeks, I called back and was told 'check was mailed yesterday, you'll have it in 7-10 days' (where's their office?? GUAM?) I called again last week, 'it was mailed yesterday, you'll have it in 7-10 days'...i...
Complaint comments Comments Complaint country United States, California Complaint category Banks

Chase Mortgage - Harrassment

Posted: 2012-01-09 by    LyndaB51
Complaint Rating:  100 % with 1 votes
Chase foreclosed on my home 6/30/2010 after accepting a short-sale offer they stopped all contact with my realtor and let the house foreclose. They eventually sold the home for less than what I had it short-saled for and offered many incentitives to the realtors and buyers. Approximately 3-months later I received a call from Chase that also held my equity line of credit. I told the person calling that I no longer owned the home and told him the chain of events. This was in Sept. Approximately every 90-days the same man calls and tells me that I owe Chase money and how do I intend on paying. In March...
Complaint comments Comments Complaint country United States Complaint category Collections Agencies

Chase Mortgage - Telephone collection harassment

Posted: 2011-12-02 by    Klie
Complaint Rating:  100 % with 1 votes
On August 8 (Monday) I reported the collections department for contacting us for payment when our payment due was not past the terms of our agreement. As of the 16th of any given month, if payment is not made, we are liable for late fees and it can escalate from there.

I informed the person calling to collect a debt on our residence of this and told them to not contact us until after the 15th of the month to collect your debt. This is the second time this week I have done this.

If they checked our payment history for the past 18 years, this is generally the latest payments...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Chase Mortgage - Georgia, Alpharetta - ROOKIE LOAN OFFICER

Posted: 2011-12-01 by    nowhere to go
Complaint Rating:  100 % with 1 votes
Had to be prequalified by a Chase loan officer before I could put a contract on a condo owned by Chase Bank. Submitted the preapproval & credit score. Was offered a loan package. 9/28/2011. Closing date set for 11/23/2011 a full 60days to get the loan approved. Great, my realtor gave additional info about the home. To begin the Chase loan officer kept insisting on pushing the closing date back. Why??? Anyway, application fee paid, inspection ordered, appraisal ordered, comes back 11/14/2011. Listing agent finally got CHASE to agree to push the closing date back to 12/9/2011. 11/30/2011 the preferred...
Complaint comments Comments Complaint country United States, Georgia, Alpharetta Complaint category Banks

Chase Mortgage - Conflict of interest

Posted: 2011-09-14 by    Gikale
Complaint Rating:  0 % with 0 votes
My home was in contract for sale. The buyers (husband and wife) have breached the contract of sale by refusing to close due to a basement issue that did not exist and was disproven by 3 independednt contractors. Recently I learned that the buyer (husband) is a mortgage consultant for Chase in the same region that I was applying for a loan with Chase. Additionally my current home that he was purchasing is mortgaged through Chase. My concern is that he had access to my Chase financial accounts that may have have an impact on them backing out of the transaction. Should he have told that he is a mortgage...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Chase Mortgage - Ohio, Columbus - Twice the Work - No results

Posted: 2011-08-26 by    ShawnSteinbrunner
Complaint Rating:  0 % with 0 votes
I was ready to add on a patio addition, so I went to the bank to find out about getting the rest of my home-equity line of credit opened. The person at the bank tried to get me the remaining portion of the credit line, but he found out after attempting to issue the check, that it was blocked because the bank thought that my home decreased in value. He told me if I get it re-appraised, that it should then be available for me, but if the appraisal was low, then I would have to eat the $400 appraisal fee. Appraisal came in about 55, 000 more than purchase price 5 years ago, so I was very pleased. Then,...
Complaint comments Comments Complaint country United States, Ohio, Columbus Complaint category Mortgage Companies

Chase Mortgage - California, Hayward - Predetory lending

Posted: 2011-08-19 by    hafez
Complaint Rating:  0 % with 0 votes
After loosing my job 2 1/2 years ago I contacted them twice for loan modification and I was rejected ( This was through WAMU and Chase home office), Then I got a call from Hayward office about 2 months ago that I was already approved by Genni Mae and the HUD program. I was very suspicious so I asked them what should I bring to our meting and Andre told me: " you don't need to bring anything, even with bad credit score and no job you are already approved because Genni Mae likes you " So I went through the process. They made me open a checking account wiht 25 and asked me to deposit...
Complaint comments Comments Complaint country United States, California, Hayward Complaint category Banks

Chase Mortgage - Kentucky - Deliberate Fraud

Posted: 2011-08-13 by    Bruce stone
Complaint Rating:  0 % with 0 votes
Dealing with Chase has been the most frustrating experience of my life. 10 Months ago, we received a certified mail letter accelerating our loan because we were "3 months Late"--only problem--we weren't late. Turns out they had put our payments in a suspense file each month since adding a 120 dollar per month "escrow increase" to the payment without notifying us. It took, literally 3 weeks of daily telephone calls and intervention by the Iowa Attorney General's office to get them to deal with us. After all was fixed by our hard work--not even an apology letter. Then...
Complaint comments Comments Complaint country United States, Kentucky Complaint category Banks

Chase Mortgage - Texas - Racist and Rip Off

Posted: 2011-06-27 by    ChaseMortgageSucks
Complaint Rating:  50 % with 2 votes
I decided to go with Chase mortgage for my home loan. They pre approved me. I wanted to close on a home and my loan officer promised me within 30 days. My loan officer gave the papers to the underwriter who took a long time and asked for the same documents over and over. Towards the end of 30 days both my loan officer and underwriter stopped returning my calls. They wouldn't tell me what was wrong and finally I found out my loan officer quit the company and another person was assigned. I was about to loose the home since the contract was running out. I suspected Chase didnt want to give me...
Complaint comments Comments Complaint country United States, Texas Complaint category Mortgage Companies

Chase Mortgage - Modification scam

Posted: 2011-06-14 by    Lutherdog
Complaint Rating:  100 % with 5 votes
I just saw a spot on TV last night regarding a lady that was strung out by Chase Mortgage with the promise of a Mortgage Modification for months and months. I was hospitalized for several months with an illness and exhausted my emergency fund. I am now back on my feet and making rapid progress toward bringing all my finances into good order - except for the Chase Mortgage.

Their process is to suspend your mortgage so you can't make a payment if you want to do so and send you piles of paperwork, which they lose repeatedly. Since the mortgage is in a suspended state the late payments...
Complaint comments Comments Complaint country United States Complaint category Loans

Chase Mortgage - Tennessee, Jackson - Foreclosed Property

Posted: 2011-06-07 by    tjm69
Complaint Rating:  0 % with 0 votes
Chase has foreclosed on the home next to mine. The grass is almost two feet high in places because they do not maintain the lawn. Chase takes no responsibility for maintaining homes that are in foreclosure. Their website boasts of their social responsibility, but, in reality, their practices only hurt neighborhoods....
Complaint comments Comments Complaint country United States, Tennessee, Jackson Complaint category Mortgage Companies

Chase Mortgage - Minnesota - Foreclosure

Posted: 2011-04-23 by    jodi wiskow-wojciechowski
Complaint Rating:  100 % with 2 votes
I fell behind on my mortgage, then I was accepted for a Federal Modification...2 times. I have been given the run around for over 2 years now. I made my 2 Federal Modification payments on time; all of a sudden Chase returned me checks. When I called them I was given a different answer every time I called, and I called at least 2 times a week. I was even told "Everything will be fine Jodi". Now they have again put me in foreclosure because of personal tax leins, these leins were on my record all along. I am working on them; they are personally attached to me, not my property. I am really...
Complaint comments Comments Complaint country United States, Minnesota Complaint category Mortgage Companies

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