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Charlotte Russe Complaints & Reviews

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Charlotte Russe - Sales Associates

Posted: 2014-05-25 by    *%^& you
Complaint Rating:  0 % with 0 votes
Visited the Charlotte Russe location at the Crabtree Valley Mall today with a friend... We both purchased multiple articles of clothing. We were cashed out and my friend commented on how the totals we were charged did not seem right. After checking our receipt we realized that we were both overcharged by more than $10. We went back to the associate and told her that something had not rung up right. First she ignored us and then she told us to get in line behind someone else WHO HAD JUST WALKED UP TO THE COUNTER WHILE WE WERE SPEAKING TO THIS ASSOCIATE. So we let the cashier cash out the other girl....
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Charlotte Russe - rude and obnoxious

Posted: 2014-05-17 by    wontputup
Complaint Rating:  0 % with 0 votes
Charlotte Russe in the Smith Haven Mall is full of obnoxious and bratty workers. The manager was asked to open a register on a crowded and busy Saturday. What an attitude! Why should paying customers wait while she plays around hanging clothes? Get a grip, girl! Of course the customers are wrong for asking you to move your lazy ass?????...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Charlotte Russe - Rude Cashier

Posted: 2014-02-08 by    Hoffman13
Complaint Rating:  0 % with 0 votes
I was shopping in Charlotte Ruse around 8:15 tonight, I am aware that the mall closes at 9, but I worked in the mall until 8 so that was the only time I could go in there to shop. The cashier was extremely rude. I was trying to talk to her and be friendly, but she wouldn't even speak to me. I think you should have good customer service anytime day or night....
Complaint comments Comments Complaint country United States Complaint category Retail Stores

Charlotte Russe - Texas, Arlington - Rude handling of exchange without receipt.

Posted: 2013-10-26 by    priyapathak81
Complaint Rating:  0 % with 0 votes
I recently went to a Charlotte Russe store in Arlington Texas to exchange two dresses that I had purchased about a week prior. Unfortunately I had misplaced my receipt and could not find it anywhere. But being that the tags were still attached and the merchandise was never worn I figured I could simply exchange it for something else in their store. What happened next is absolutely unbelievable. When I arrived to the store and explained the situation to the cashier she was so rude and disrespectful in telling me that without my receipt they could not accept my exchange. I have been a long time customer...
Complaint comments Comments Complaint country United States, Texas, Arlington Complaint category Clothing, Shoes & Acc

Charlotte Russe - wrong item received

Posted: 2013-08-29 by    sherleya
Complaint Rating:  100 % with 1 votes
I did an order on 8/17/13, ordered the Crochet Cutie Skinny Belt Trio in brown combo and the bows combo. I ordered it specially because i loved the bow combo and today i received a different order. I received the brown trio and a blush trio which is totally different from the bow one that i ordered, i noticed that they replaced even online the bow from the blush using the same item number so when i checked and complained about my ordered they said that this was what i ordered, i sent them a picture showing the item that i ordered and i still waiting for their answer because they said that i ordered...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Charlotte Russe - Declined Order

Posted: 2013-06-11 by    Shopper00
Complaint Rating:  100 % with 1 votes
I placed an order with Charlotte Russe online and payed via Paypal. I saw the order confirmation page (thank you for your order, etc.) after submitting my purchase, and received an order confirmation from Paypal. I used a coupon code and got even more discounts because I purchased the items while they were having a sale. I placed the order 2 weeks ago and NEVER received my order. I called Charlotte Russe and spoke with a customer service representative who told me it was Paypal's fault and that I should speak with them. Long story short, Paypal told me there is no issue with my bank or Paypal--the...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Charlotte Russe - Minnesota, Maplewood - customer service

Posted: 2013-03-17 by    Lisa May
Complaint Rating:  0 % with 0 votes
Charlotte Russe has the worst customer service I've ever experienced in my life. I visited the location in maplewood mall 5 times now, and it gets worse every time. I guess that's what happens when you hire a bunch of asian kids. Not only do I refuse to go to another store of theirs, but I also refuse to go to any mall that has a charlotte russe store....
Complaint comments Comments Complaint country United States, Minnesota, Maplewood Complaint category Clothing, Shoes & Acc

Charlotte Russe - Illinois, North Riverside - employee swiped my s3 galaxy

Posted: 2013-02-06 by    mrslarvega
Complaint Rating:  0 % with 0 votes
I wad with my daughter at north riverside mall today around 6 when she convinced me to buy a blouse from Charlotte russe. we walked to the back and waited for assistance to get a dressing room unlocked..an employee saw my phone case and paid us a compliment and asked where I had bought it from.. we had also shown her my 13 year olds s3 phone as well..Lorain the employee mentioned she also had the same phone and loved or cases.. then she unlocked the room, my daughter walked in and placed her phone on the seat in the room..tried on her blouses then walked out forgetting her phone on the seat...now...
Complaint comments Comments Complaint country United States, Illinois, North Riverside Complaint category Retail Stores

Charlotte Russe - Horrible Customer Service

Posted: 2013-01-05 by    anon000
Complaint Rating:  0 % with 0 votes
This store is an absolute nightmare. The fabric is cheap and tears easily. Most of the clothes at this store are tacky. And although most of the items are cheap-normal priced for the most part, they overcharge some of the ridiculous pieces. I cringe at the name of this store. After not one, but TWO absolutely HORRIBLE experiences here, I cringe every time walking past. I never walk into this store anymore because no good ever comes from it.
My first situation was with a dress. My homecoming dance was in less than a week and I still didn't have a dress. I went to Charlotte Russe and found...
Complaint comments Comments Complaint country United States Complaint category Department Stores

Charlotte Russe - Virginia, Manassas - Rude Staff/ Manager

Posted: 2012-11-11 by    Offended Customer
Complaint Rating:  0 % with 2 votes
I had a negative experience with one of Charlotte Russe's staff in Manassas, Virginia. This branch is located in Manassas Mall, Virginia. The door was open to the public and I did not know that the store was already "closed". There was no visible sign that says that the store was already closed. Most of the stores in the mall were open anyway. I went in, looked around and asked if I could fit a sweater. One staff even asked me if she could help me with anything. I said, "Thank you, but I'm fine." A few minutes later, an African-American lady (The manager? Cashier?)...
Complaint comments Comments Complaint country United States, Virginia, Manassas Complaint category Clothing, Shoes & Acc

Charlotte Russe - California - Credit card fraud

Posted: 2012-10-23 by    LLCorbett
Complaint Rating:  0 % with 0 votes
Charlotte Russe is being obstructionistic and uncooperative with the Tallahssee Police Department in an investigation of unauthorized credit card purchases. Three unauthorized charges were made to my credit card totalling $1, 600 in Charlotte Russe on line purchases. The company will not release the shipping address to the police and ignores my attempted communication with the accounting/fraud department....
Complaint comments Comments Complaint country United States, California Complaint category Unauthorized Charges

Charlotte Russe - California, Cerritos - RUDE MANAGERS

Posted: 2012-09-06 by    IHATECHARLOTTE
Complaint Rating:  0 % with 1 votes
THE MANAGERS THAT WORK THERE ARE HORRIBLE, THEY ARE NOT A TEAM AND HAVE FAVORITES WHO THEY TALK SHIT ABOUT WITH OTHER WORKERS, EVERY ONE HAS THEIR OWN AGENDA AND THEY DONT GIVE A DAMN ABOUT ANY CUSTOMER ALL THEY CARE IS ABOUT IS MAKING A SELL AND THAT IS ALL!!! THEY GIVE YOU HOURS, TAKE THEM AWAY SAYING ITS BECAUSE WE WENT OVER HOURS BUT THEY MAINTAIN THERE 40 HOURS A WEEK, WHICH THEY DONT USE WISELY BECAUSE THE STORE IS ALWAYS DIRTY, THEY ARE ALL FILTHY LITTLE SCAVENGERS, MANAGERS ARE EXTREMELY RUDE TO EVERY NEW HIRE AND YOU CANT ASK FOR HELP WELL BECAUSE THEY JUST DONT CARE. THEY MAKE ASSOCIATES...
Complaint comments Comments Complaint country United States, California, Cerritos Complaint category Clothing, Shoes & Acc

Charlotte Russe - California, Ontario - Horrible workplace

Posted: 2012-08-25 by    anonymousemployee2007
Complaint Rating:  100 % with 1 votes
I work at Charlotte Russe and thinking that this will be the best place to work at quickly changed my whole perspective of the store completely. im a new hire at the store and at first everyone was nice but leading on into the the two months that i've been there i already want to tell off the management team in the store to calm the eff down and shut the eff up. seriously, i'm always placed at the front of the store which was understandable to greet each customer as they walk in and be aware of them in case there was shoplifting. the only problem is, ever since i've been working there...
Complaint comments Comments Complaint country United States, California, Ontario Complaint category Employers

Charlotte Russe - New York - Terrible workplace practices

Posted: 2012-06-26 by    The Retail Action Project
Complaint Rating:  100 % with 1 votes
Charlotte Russe has some of the worst scheduling practices in the retail industry today besides other total injustices. Are you fed up with low wages and a lack of respect? Do you know your rights as a retail worker? If you are having difficulties at work or need help to advance in your career contact the RETAIL ACTION PROJECT now for FREE ADVICE AND WORKSHOPS on the retail industry at info@theretailactionproject.org, 646.490.5925 or visit our website www.retailactionproject.org...
Complaint comments Comments Complaint country United States, New York Complaint category Clothing, Shoes & Acc

Charlotte Russe - Indiana, Fort Wayne - Defective Shoe

Posted: 2012-03-25 by    Brooke Eads
Complaint Rating:  0 % with 0 votes
Style of high heel shoes are Klarisa P-ND. Color is Nude patent. SKU of the heels are 301262351. Wore once to go to dinner and back home. Wore mostly on carpet. Not long at all and I looked at the high heels when I got back home and on the right one the heel part is not properly attached. Its not lined up correctly. The quality of these shoes are poor. The right heel is defective and could cause injury. I would like a full refund or exchange in same value. The person who I talked to in the store was rude and she said " they are just glued on wrong, but not falling apart." To me that is...
Complaint comments Comments Complaint country United States, Indiana, Fort Wayne Complaint category Clothing, Shoes & Acc

Charlotte Russe - South Carolina, Charleston - Broken Shoes

Posted: 2011-12-24 by    April L. Graham
Complaint Rating:  0 % with 0 votes
Hi, my name is April Graham. Recently I bought some red pumps from Charlotte Russe because I was going to be in a fashion show that my cousin was hosting. To make a long story short, as I was walking in my heel just bent back like as if the shoe was made wrong or something. Then the whole heel popped as a I tried to continue to walk. I was so humiliated. It was the most embarrassing moment ever. I never threw away the heels because I was thinking maybe Charlotte Russe could take them back and replace them or at least try to fix it. Those heels were about $25 and I don't have money to just buy...
Complaint comments Comments Complaint country United States, South Carolina, Charleston Complaint category Clothing, Shoes & Acc

Charlotte Russe - Pennsylvania, Whitehall - customer serice

Posted: 2011-06-28 by    simone2480
Complaint Rating:  100 % with 1 votes
friday 24th of june 2011 i was visiting a charlotte russe store, and when i was there i felt very uncomfortable one of the employees an asian american woman mid to early 20's was very rude, and not welcoming at all, seem to be this way to numerous people, doesnt seem like the type of person that should be representing any kind of retail enviornment, has been in this store plenty of times and the attitude this young lady displays has not change rude and unfriendly, this has me second guessing myself about shopping at charlotte russe, other wise my time there was pleasent due to the other friendly...
Complaint comments Comments Complaint country United States, Pennsylvania, Whitehall Complaint category Retail Stores

Charlotte Russe - Nevada, Hunderson - BAD Customer Service & leaving sensor tags on clothing

Posted: 2011-05-04 by    Dawn Morrison
Complaint Rating:  0 % with 1 votes
I live in St. George Utah and drove to Las Vegas NV to do some shopping ( 120 miles away), We do not have a Charlotte Ruse in our town. I went in and purchased 2 pair of pants which I love! However, the next day when I had put them on to my surprise they left a sensor tag on 1 of the pair of pants. The Lady that helped me when I brought in the pair of pants that THEY missed the sensor tag was so RUDE as if it was my fault. You should have been apologetic to me! Instead she had to look and make sure I didn't steal them... I could NOT believe what I was seeing. This happen ALL the time that I...
Complaint comments Comments Complaint country United States, Nevada, Hunderson Complaint category Department Stores

Charlotte Russe - Organization of Store

Posted: 2011-01-19 by    Fashionista22
Complaint Rating:  0 % with 0 votes
The organization of the Store Charlotte Russe can be slightly improved. Often times it is difficult to find the necessary size of an item. In addition, items that are similar should be placed near each other because it is sometimes hard to find them. When I go to Charlotte Russe I have trouble finding the sizes I need because of this disorganization....
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Charlotte Russe - New York, Johnson City - Inappropriate Managerial Behavior

Posted:    Lydianne
Complaint Rating:  100 % with 2 votes
I want to make someone aware of the behavior of the manager at the Charlotte Russe store in the Oakdale Mall in Johnson City, NY.
I have been in the store a few times, and each time the same manager made my shopping experience very uncomfortable.
Each time she was extremely rude to her employees, to the point of belittling them right in front of me and other customers. She called one girl a “moron”, and cussed at her very loudly, all in front of customers.
I probably would not have reported this if it had only happened once, but I have witnessed the same behavior...
Complaint comments Comments Complaint country United States, New York, Johnson City Complaint category Bullying and Harassment at Work

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