CenturyLink
reviews and complaints

As a potential customer looking for reliable internet and phone services, my exploration of CenturyLink's reviews left me deeply concerned. The overwhelming negative feedback from numerous customers paints a grim picture of the company's service quality. Stories of missed installation dates, billing errors, and unresponsive customer support are disheartening. It's disconcerting to see customers feeling frustrated, let down, and even abandoned by a company they trusted for essential services. The recurring theme of poor customer service, technical issues, and lengthy downtime raises serious doubts about CenturyLink's reliability and commitment to customer satisfaction. Considering the multitude of negative experiences shared by customers, it's evident that CenturyLink has significant room for improvement to regain trust and deliver on its promises.

After 3 attempts to report a problem with my phone and being told there was no problem with CenturyLink line I finally was transferred to another representative who said he would send out a Tech after explaining I had this problem o & on for 46 years! Repair Ticket *** and a few days later CenturyLink Tech. Neil arrived! Told me there was a "BIG PROBLEM" with the CenturyLink line. Turns out the problem was at a switch box about a mile away. Neil not only was a very pleasant person who explained the problem but obviously is very skilled. He not only restored my telephone line but also restored my confidence in CenturyLink. RLM

I recently had an experience with CenturyLink that left me feeling frustrated and disappointed. I sold my home in early June and needed to arrange for the shutoff and return of my boxes. When I called CenturyLink, they asked if I was moving to another home. I explained that there was a delay in my move-in date, but they assured me that it was no problem. They told me to take my old boxes to my new house and they would disconnect all service on the last day of June. They said that I should call them when I moved in to my new address and they would set up service and reconnect my old boxes there.

However, things did not go as smoothly as I had hoped. When I got to my new house and tried to set up service, I found out that CenturyLink had not disconnected service at my old house. They still showed me as the owner at my old residence with an account still set up. They promised to fix the problem and said they would send new boxes to my new address, which would arrive in three days. They also said that a service team would arrive to set up new service.

The boxes did arrive, but the service team did not. When I called the support line, I found out that they had set up two accounts for me and could not connect my new boxes because of that. The service team missed my appointment and was rescheduled for a new date, but they never showed up for the second date either. When I called support again, they could not find my account at my new address and were billing my old address where I no longer lived. They were also billing me for two service addresses. I now had two accounts and no service.

After over a dozen phone calls trying to fix the problem, I finally told them to forget the whole thing. They said I could drop my boxes "at any UPS location," so I did. However, UPS did not know what to do with them, and I had to find an address on Google to mail them to. The whole experience was really horrible, especially in the middle of moving.

After this experience, I decided to try Metronet. I was pleasantly surprised by how polite and helpful they were. They behaved as if they wanted my business, confirmed the installation date and time a few times, and had me up and running quickly and easily. I was so impressed with their service and professionalism.

Overall, my experience with CenturyLink was frustrating and disappointing. I hope that they can improve their customer service in the future so that others do not have to go through what I did.

I gotta say, CenturyLink is a real piece of work. My experience with them was a complete disaster from start to finish. Let me tell you, it took them a whole two weeks just to hook up a phone line that I never even wanted in the first place. But, I had to get it if I wanted to bundle my services. And let me tell you, that was just the beginning of my troubles.

Three weeks into my service, I still didn't have my modem for the internet, even though they were definitely billing me for it. And after the first month, my bill was over $300 dollars! Can you believe that? All that money just for someone to come out and check to make sure my phone line worked, internet service I couldn't even use, and for the DirecTV people to come cut the existing line on a cable box to wire my place. It was a complete rip-off.

When I tried to have my bill explained to me, they claimed they couldn't find me in the system. But, as soon as I told them I wasn't going to pay my bill if I wasn't in their system, they miraculously found me. And when I was disputing the charges with the lady on the phone, she told me I was wrong, I signed a contract, and she didn't have to talk to me any longer. Can you believe the nerve of these people?

I dealt with their crap for three whole months, until I finally got fed up and canceled. They did actually admit at that time that they didn't get to charge me a cancellation fee. But, that wasn't the end of it.

A few weeks ago, two years after I had stopped service with them, I received a letter in the mail from a collection company saying my account was sent to them for a hundred and some odd dollars. Needless to say, I was livid! I tried to speak with someone, but I was transferred to different region headquarters four times (once when I really was speaking to the right region), spoke to over 25 people, was hung up on three times, yelled at twice, lied to pretty much every time (they still couldn't find anything about me), wasted over five hours of my day, and was told that it was because they gave DirecTV the money, and I never paid CenturyLink back for it, because that's how they bundle. What a load of BS!

I wouldn't suggest this company to anyone. They are a complete nightmare to deal with, and their customer service is a joke. Stay far away from CenturyLink if you value your sanity.

Wow, where do I even begin with my experience with CenturyLink? Let me tell you, it has been a complete nightmare! First of all, the chat feature on their website was not working, so I had to resort to calling them. When I finally got through, the automated system told me that I owed $197.00, which was not true at all. My account was current and always has been. It took a while, but the representative was finally able to straighten out the error on their end.

Then, I was transferred to the tech department because I was having issues with my internet. However, the tech representative told me that there was an error with my account and could not help me. I was then transferred back to the accounts department, who said there was no problem with my account and transferred me back to another tech. This tech said they would check to see what the problem was with my internet, but then hung up on me and never called me back. I wasted an hour and 45 minutes on this with no resolution.

I had to call back and finally got someone from the tech department to check. They informed me that an alert had been placed on my account due to high bandwidth usage from multiple devices. However, this didn't make sense because I had been using these devices with no issues since I first got the service. Additionally, when I signed up for the $45 a month for life plan, the representative "MISREPRESENTED" the service by telling me it would come with higher speeds, which it did not. This feels fraudulent to me.

To make matters worse, my internet is still not running correctly. For the last two weeks, it has been disconnecting and reconnecting on multiple occasions, along with incessant buffering. I have no idea what the actual problem is because none of the representatives seem to be able to do their jobs properly. I just want my service repaired and the alert taken off my account.

All in all, I spent 219 minutes on the phone with CenturyLink today, and it has been the worst customer service experience I have ever had. They promise things they don't deliver and try to talk you into upgrading to a higher-cost service that gives you what you were promised for the lower-cost plan. It's frustrating and disappointing, to say the least.

I used to have Time Warner service, but it was too expensive for me. So, I saw a bundle offer from Century Link and Direct TV for $79 a month in the mail and decided to contact them. They told me that after the first billing cycle, I would only pay Century Link for both services and not both companies individually. However, it has been seven months, and I am still paying both companies, which is way more than what I can afford. I have called multiple times to find out why, but I keep getting the runaround.

In July, I was promised that the issue would be resolved by August 5th, and I would receive a follow-up call. However, it is now September 6th, and I have heard nothing. I called today, and Century Link told me they don't know why it hasn't been linked and got Direct TV on the phone. Direct TV told me that if I paid the prior balance of $38, it would be linked, so I paid the $38. Direct TV called on 3-way and got Century Link on the phone, and they then said, "we are putting in another request, it will be another billing cycle." This is not fair because I was promised from the beginning that I would only pay both companies one month. It has taken six months, and now they tell me one more month that I have to pay Direct TV $130 dollars and also my Century Link Bill? That is lying and not fair! Someone needs to make this right!

My last call was with Tasha from the Customer Care department, who refused to give me her employee number and also said there was not a manager available to speak with me at the time. Which I guess is why she refused to give me her employee number. I want my two bills to be combined, and I want it resolved ASAP. I do not want to pay Direct TV again what I have been paying them for the last 6 months. When I signed up for Century Link in March, I was promised it would take one billing cycle. When I signed up for Century Link, I did it because they offered a bundle that was cost-efficient for me! Because the two bills have not been linked, I am paying almost double what I was quoted! I want Century Link to do what they were supposed to do seven months ago and what they have since promised me they would do on numerous occasions.

I called CenturyLink on July 29, 2016, to cancel my internet service. They told me that I had a $200 termination fee, but that I had a one-month refund due for $46.93 and additional credits of $185.10. This means that I had a credit balance of $32.01. However, when I received my bill, it showed that I owed CenturyLink a total of $206.00.

I called them on August 11 to dispute the bill, but they told me that the $206 was correct. They said that there was a possibility that the person I spoke to had made an error, but I had no proof, so the $206 was valid. I knew that they recorded such calls, so I insisted that they review the original cancellation call and gave them the date and case number (d***), asking them to review the call and get back to me. They said it would take a few days, and on August 15, 2016, I received a call from Justin, employee #CPWR037. He advised me that he had listened to a recording of the call and that while it was true I had been quoted credits of $46.93 and $185.10, the CenturyLink spokesperson had made a mistake for which they would bear no responsibility, and I still owed $206.

I asked to speak to his supervisor and was transferred to Leah, employee #CPWR003. She advised me that the original spokesperson was being re-trained because of an "obvious" error and created no liability on the part of CenturyLink. She said that I still owed $206, which would be turned over to a collection agency in about 60 days. I asked her about recourse options open to me, but she advised me that she had the final word and I basically had no recourse.

I advised Leah that I would post this publicly and that it would ultimately go to the Iowa Attorney General's office of Consumer Protection, among other possibilities. Her response was basically that it was okay, but I still owed the $206, and it would go to a collection agency.

On August 22, 2016, a charge of $206.52 appeared on my credit card statement. I was on autopay and had told CenturyLink to cancel the autopay and charge the $206, to which she agreed. I called the credit card company and disputed the charge, which was removed as a disputed charge.

I don't believe anything they tell you on the phone, but document everything. I was going to sign up for their Prism service when it became available as well as reinstate my internet, but that isn't going to happen based on this experience. CenturyLink needs to improve their customer service and take responsibility for their mistakes.

Living in a rural area, we rely heavily on our internet service for video chats with medical doctors. We pay for DSL service for 24 hours, not just for 2 hours at a time. However, CenturyLink is known for throttling back service during peak hours, which is frustrating.

My husband is a 100% disabled combat Veteran, and we must have reliable internet service for his medical needs. Unfortunately, in the middle of a video chat, our service is disconnected from CenturyLink, and we receive a message saying "You are no longer connected to the internet." We immediately call CenturyLink, but the automated robot tells us they are doing a test and that there are no problems detected with our line. This is frustrating because we clearly do not have service, so what are we paying for?

To make matters worse, each customer service representative we spoke to was from the Philippines, and we could hear roosters in the background. It was difficult to communicate with them, and we had to ask the last technician to close the door or take his rooster outside so we could hear him better. The technician then tested our line, but we had already done everything he suggested. He then "remotely" fixed our line, and magically, we had internet service again. The technician blamed our modem, which was brand new and purchased through CenturyLink. He then told us we were "out of warranty" because we had the service for 1.5 years, and the warranty is only for up to a year. We were told we had to pay for a new modem.

To add insult to injury, the technician "accidentally" terminated the call and did not call us back as promised if we were disconnected. It was frustrating to deal with this kind of customer service, and we hope that President Joe Biden will give rural customers more options other than the CenturyLink monopoly.

The technicians are guessing what is wrong and demanding that we buy their new modem when it is really just lousy DSL service. We asked CenturyLink to send a service technician to our rural home to determine if our modem was indeed defective. However, we were told that if the service technician determined there was no problem with our outside line or the modem, we would have to pay for the visit. This is frustrating because the cost of a tech visit is the same as a replacement modem.

We had AT&T for 10 years prior to moving to this rural area, and we never had a problem with them. When there was any service issue, they were at our home within 2 days with a ticket number for follow-up. Unfortunately, CenturyLink is our only option, and all of their U.S. jobs for technicians and customer service representatives are located in the Philippines. Every representative comes with their very own rooster to annoy the customer so they don't have to listen to your complaint.

CenturyLink needs to do better. Denying service to a 100% disabled combat Veteran is un-American. However, since most of their staff is in the Philippines, "American" is not a problem they have to be concerned with. Troubleshooting accurately from the Philippines is difficult, and their solution to bad customer service is to tell us to use chat. This is not a satisfactory solution.

In conclusion, CenturyLink needs to improve their customer service and provide better options for rural customers. It is frustrating to deal with unreliable service and unhelpful customer service representatives. We hope that they will take our feedback seriously and make the necessary changes to improve their service.

I recently had an experience with CenturyLink support that left me feeling frustrated and disappointed. When I called for help with a connection problem, I was put on hold for hours before finally speaking with a support agent. This is unacceptable and shows a lack of respect for customers' time.

I understand that some people may prefer to use online help or chat, but for those of us who rely on phone support, the long wait times are a major issue. It's especially frustrating when you have multiple devices tied to your router/modem and switching providers would require reprogramming everything.

To make matters worse, the support agent I spoke with ended up recommending a new router that cost $261. When it arrived, I installed it and still had no connection. When I called back, another agent told me it was actually a problem with the DSL line, which I had already mentioned to the first agent. This kind of incompetence is unacceptable.

I'm not alone in my frustration with CenturyLink support. I've talked to friends who have had similar experiences, and I've seen negative reviews online. It's clear that something needs to change if CenturyLink wants to keep its customers.

In conclusion, I would not recommend CenturyLink to anyone looking for reliable internet service and support. The long wait times and lack of competence from support agents are major issues that need to be addressed. Until then, I'll be looking for a different provider.

I started using CenturyLink back in 2015 because they offered the speed I needed for video uploads, had a great price, and their customer service was good - albeit a bit slow. But once I got ahold of someone, they were very responsive. I was hesitant to enter into a two-year contract, but they assured me that the contract and terms would carry over to our new home if we moved. However, that turned out to be only partially true.

Recently, my family and I moved to the Black Hills area of South Dakota from Colorado. Although CenturyLink has service in our area, it is much slower. If we wanted to get the same service we had in Colorado, we would need to get a business account at a substantial increase in price. Since we upload videos and other data-dense items, we really needed the same service, at the same price as we contracted. Unfortunately, CenturyLink could no longer provide what we had previously contracted for.

So, we decided to go with another carrier and I cancelled my service. But when I did so, there was no mention about an early termination fee. In fact, there was no mention of the final amount at all.

Then, I received an email notification that my final bill was more than four times the normal monthly amount. I called CenturyLink and found out that they were charging me an early termination fee, despite the fact that they could NOT meet the service I contracted for in Colorado now that I lived in South Dakota.

After multiple phone calls and escalation to their customer care (which was a bit of a headache), I was informed that they would not waive the early termination fee, because they had service (albeit woefully inadequate) in my area.

Imagine this - you have a 2-year lease on a Cadillac in Colorado. You move to South Dakota. The dealer tells you that you cannot take your Cadillac with you, but not to worry. They have a vehicle in South Dakota that you can transfer your lease onto - it's a Ford Pinto, but hey, it is a vehicle and the lease only covers your having a vehicle, not the type of vehicle. The dealer then informs you that if you want the same car you had in Colorado, you have to pay twice as much on the lease.

A tin can and two strings is technically phone service, but I wouldn't consider it equal to an iPhone.

But wait, there's more. I was assured that the auto-withdrawal of my monthly payments would cease because my account had been closed. I was further instructed that I would be mailed a final bill and mailing label to return the equipment. However, I have yet to receive either. Lacking a bill, I sent a $40.11 check to CenturyLink towards what I was told was my final bill. When I balanced my credit card statement, I discovered that they had auto-withdrawn the entire final bill. To add insult to injury, I also received an email that my current bill of $40.11 was available online and that NO ACTION REQUIRED - YOU ARE ON AUTOPAY. It took another half hour on their chat to get this straightened out and the $40.11 refunded.

I will never, ever, use CenturyLink again. I hope it was worth the refusal to waive the early termination fee to CenturyLink to turn a formerly happy client, who previously enthusiastically recommended their services, into a disgruntled ex-client who will now emphatically warn folks away from this company.

On Tuesday, September 15th, my son and I had a conversation with a tech support representative from CenturyLink. We were inquiring about higher internet speeds, improving our WiFi, and why our internet kept cutting in and out. The representative said he would check our modem and a few minutes later, he informed us that our modem was way too old and that we needed a newer, updated model. He gave us the option to either lease the modem for $15 a month or purchase it outright for $200. We decided to lease the modem, and it was delivered to us on September 17th. Unfortunately, the new modem did not solve our internet speed or connectivity issues. In fact, it made things worse. The only improvement we noticed was a slight improvement in our WiFi connection.

On the same day, September 17th, I had a virtual doctor's appointment. I am currently under care for a bad leg infection, and when I did not receive the call from the doctor, I tried to call them. That was when I found out that my phone service had been arbitrarily canceled by the CenturyLink representative we spoke to about our internet issues. I was never informed that my phone service would be canceled, and no one has been able to answer my questions about why it was canceled. The representative said he would email me a copy of our phone conversation, but I never received it. I have been trying to contact CenturyLink through their messenger, but they keep saying that my phone service will be restored. They have given me four different re-connection dates, but none of them have been followed through on. I have not received any notes through email or messenger about the status of my phone service.

I have also been having trouble accessing my CenturyLink account. I was unable to access it for a full week, and when I finally was allowed in, I found out that my promotional offers had been canceled, including my lifeline and OR telephone assistance, which I am eligible for as a senior citizen and disabled person. I also learned that the cost of my service had doubled, even though I still did not have phone service. My son and I called CenturyLink to try to resolve these issues, but the representative we spoke to said he would call us back in a few minutes and never did. I use a phone for the hearing impaired and have mobility issues, so not having phone service is a major problem for me. I am unable to call 911 or my doctor, and my ramp needs to be fixed.

I have tried to have a dialogue with CenturyLink six times, but the last two attempts were completely ignored. Messenger was the only option when I had no phone service and could not access my account. I tried to use the customer chat, but it just directed me to messenger. Earlier this year, I had a similar experience with CenturyLink when I had an issue with my internet. I called tech support and was on the phone for nearly 50 minutes with no resolution. I was transferred to someone else who was supposedly more informed, but we went through the same motions again with no resolution. This happened four more times, with each transfer taking 15-20 minutes. The next time they tried to transfer me, I hung up.

Towards the end of last year, I had another issue with my internet and called tech support. After nearly 50 minutes with no resolution, I was given a number to call. The person on the other end was supposed to help me resolve the issue, but it was another wasted 45 minutes. I eventually gave up and talked to a friend who works at the hospital. She suggested I try the computer geek who takes care of the hospital's computers. He was able to solve the issue in just three minutes using "GoToAssist." It was something that three tech support personnel at CenturyLink could not do in over two hours and 15 minutes.

I have now been without service for three weeks, and this past year and a half with CenturyLink has been terrible. It is frustrating to deal with their customer service, and I am disappointed that they have not been able to resolve my issues. I hope they can improve their service in the future.

I had a really frustrating experience with CenturyLink recently. My internet had been cutting in and out for over a week, so I called their customer service line to try to figure out what was going on. I was on the phone for over an hour with an agent named Emp ID AC***.

The agent kept interrupting me when I would ask a question, which was really frustrating. She also seemed irritated with me when I asked questions that she thought were obvious. For example, when she told me she was going to send over a stronger signal, I asked, "shouldn't the signal always be strong?" She got really annoyed with me and I had to ask the question again because I still didn't understand.

The agent had me unplug my modem a few times and check the lights. She also had me run a connection test through my phone. I was confused about some of the steps, so I asked her for clarification. She was really snippy with me and seemed annoyed that I wasn't understanding everything right away.

At one point, she asked me if I was connected to the WiFi on my phone. I was a little confused about how to check, so I asked her for help. She got really angry with me and told me that I wasn't doing my part to fix the problem. I got really frustrated with her attitude and we ended up arguing.

Eventually, I asked for her name and she disconnected the call. I called back and spoke with a supervisor named David. He was much more helpful and understanding. He found that the line was unstable and that I needed a service call.

Overall, I was really disappointed with the way I was treated by the first agent. I understand that customer service can be frustrating, but I don't think it's okay to treat customers with condescension and irritation. I plan to complain to the company about the agent's behavior and I'm considering switching to a different internet provider.

Century Link is burying fiber optic lines in Port Charlotte Fl area. The contractors hit and ruptured my waterline at 636 Rose Apple Cir. 33954. The damage was in my yard, not in the easement. The line was cut causing damage and water had to be shut off. Charlotte County Utilities had to use a backhoe to do repairs. Our sidewalk was dug up in the process. My sod was dug up as well. The local foreman for Century Link said Charlotte County is responsible for sidewalk repair. Charlotte County said Century Link is responsible since they hit the water line. I agree with Charlotte County. I want the sidewalk and sod repaired. I should not be expected to absorb the cost of Century Links error. I had not ordered service! I will forward a complaint to the Fed, Trade Commission and the State Atty General if this is not repaired. Within 14 days.

Thank you,

Dawn King

[protected]

The Centurylink support center as well as their website directed me to transfer my service to a shell company called Quantum Fiber. I was charged for a recurring month of service with Quantum Fiber without Centurylink actually cancelling its own service. When I attempted to cancel Centurylink through their online web portal, the system told me I was denied the option of canceling the service. If I wanted to cancel the service, I would have to call them during a specific range of business hours, making it difficult to do so. I am complaining about the deceptive continuation of an unused service with Centurylink, which I could very possibly have ended up being charged for without my knowledge, and the unethical dark pattern of requiring me to contact their call center during a specific and inconvenient range of hours.

All I wanted was to disconnect my DSL (internet) and keep the number the dsl is on. Also have 2 other numbers. Want to keep all 3 numbers. Have been trying for 2 months now. They finally issued a service order that was suppose to be done on 9/13/2023. Did not get get done till 09-22-2023 in their system. My numbers are [protected]-[protected] (DSL Line). Now they tell me I have [protected]-[protected]. If you call the 7927 and 7798 it says its a non working number. When I call repair they tell me they will get back to me in 3 to 5 days. Nobody ever calls. The service order number is [protected]. My original Act # was [protected]. The new Act # is [protected]. You can reach me at [protected] (cell) and ken. [protected]@gmail.com.

My Elderly Mothers Phone service failed weeks ago, She spent on hour on the phone Tech. came out a week later spent three hours. I got there after he had left my modem on living room floor. signed off on ticket, Now no Internet either. I called spoke with Christine and her manager. Was promised both would be fixed a week later Tech came fixed Internet only. Going on a month and my mother still no phone, she is old come on Century Link. Now we have to call again and keep paying also. This the worst company I have ever run across and this is not the first time. This company should be shut down as they care nothing about we the people who keep you running. I now have to spend all my time there while you play games..

I need your help in fixing my yard sprinkle system which has been damadged over the past 2 months of July and August, 2023. Multiple teams of men from Mainline Contruction LLC and other vendors have been digging, boring, pulling and installing fibre cable in my front yard, under my driveway and into my backyard where a green connection box was placed in my garden planter area which is now unusable as a garden.

Email received 8/2 notifying us the Business VOIP will be discontinued with Century Link. I called on 8/4 and spoke to someone when set up the two lines to be ported and stated we would have a tech out the next day. Following the call she sent me the email and links to "approve" the porting. All of the area codes were wrong! They were all 602 rather than 408. I called back immediately and spoke with another gentleman who claimed to fix the issue, but then transcribed the last 2 digits of our MAIN business line. Then he gave me the Winback number and told me the wait times were too long and to call myself. I called them (now friday 8/11 afternoon) and of course they were closed. Naturally this was upsetting as the tech was scheduled for Monday 8AM. Monday AM, i got up early to call and there was no appt set and the numbers were NOT ported. Some one did help fix all of the mistakes. Now we had a tech scheduled for Thursday 8-5. On 8/9 all of our internet and phones went completely down! The poor tech, Carlos, was there the entire day on the 10th! Even his supervisor, Scott, showed up. at 4pm he needed to leave for another job and stated the lines are ported. but may take time to "fully" port. Needless to say, today I have been hung up on, [protected] woman stated she could not make a repair ticket for me and gave me a new number. 2.5 hours later Matt from Winback finally began to make progress with me on the phone with other departments. basically NOTHING was done and no tickets had been started. I have been told it is programming, porting issues, or possibly the new jack they just installed. We are losing business because we do not have our phones system up! We have bee without them for a week now and the last supervisor, Maxine, stated no one can make it out until Monday of next week. We have 2 separate lines that were suppose to have "hunting" and that was never even added to the lines either! So here we are with zero sense of urgency from a single person! I have confirmation of # were ported properly, confirmation from last provider they ported (even though it was Century Link), confirmed RC mac lines were provisioned properly, and have confirmed AIN Lab for ports all were done correctly. I am a small business! This is unacceptable! I have no other option for other services at this location, but an now looking at a cell phone main station as an alterative. We feel we are unimportant to CL and that the customer service is very disconnected! Not a single person knew a thing about our issues! We have lost business due to this and still have no remedy other than on the 2 week mark a new tech will come out and if he cannot fix it, he will order a new tech. What? I would LOVE a call from someone with any authority. Maxine did not want to even speak to me until i asked for her supervisor and her name. Please call me [protected]. Basically ready to go to 3 On Your Side if this goes much longer.

I called CenturyLink at [protected] and I told them I wanted the 200 megabytes per second service. The lady quoted me $30 a month plus $15 per month for some kind of router service.

I was talking to Heather for roughly an hour and a half with that call ending on Friday, August 11 at about 4:40 PM central time. She promised to call me back at 6 pm CT with a solution.

She was having trouble linking me to the Internet service so she rolled over and walked me through the DIRECTV service and we had settled on the 75 channel $69 per month service. It was the low end product. She did walk me through the credit check so you guys are put me through a credit check, but no internet service. She was still having trouble getting me Internet service so she said she was going to call me back at 6 PM central.

At 6:50 PM central I called CenturyLink back because still all I had was an account number for DIRECTV in an order number for the DIRECTV but nothing for CenturyLink. I talked with a Rose, a Hershey, and then a supervisor Dan at 7 PM central.

Dan then told me that they couldn’t link me up and I didn’t have an account with CenturyLink. It was like he was suspecting me of something and not their own organization. He said they could not link me up and had to send me to a third-party vendor, I forget the companies name, who might be able to get me linked up. I didn’t want a third-party Internet provider as well as a third-party TV provider. I wanted everything through CenturyLink.

Then Dan said that they would not/could not delink me from my account with Direct TV. Now I have all of the email trails that show that I went through CenturyLink and I did not want DIRECTV if I couldn’t get century link.

Long story short; I am going to try to cancel everything with DIRECTV, and I am very, very disappointed with the lack of professional service from Century link.

Lessons learned if I am going to get to services from one corporation who uses a third-party to provide one of the services I will never allow them to take me to the second service before their own. That should be also a standard procedure for century link, you should not allow any customer to be linked up to a third-party Service provider before they have acquired your service.

I am retired now, but had I been still employed you would’ve use roughly 4 hours of my time to provide no service whatsoever. That time cost to me would’ve been $100 an hour or better. I am not a happy camper with CenturyLink.

Mark B. Nemzek

[protected]@gmail.com

[protected]

My internet service went down due to a storm - my modem and phone line were fried - found this out when I logged into my centurylink account for them to do a modem checked. And I was on the phone for hours with several reps. I was given an appointment for July 18, 2023 between 8a and 5p. But no one showed up or called to reschedule. I missed a very important therapy appointment because of this! I am a senior citizen and total and permanent disabled Veteran so I go to therapy several times a week! But due to centurylink's lack of care for their customers, I am in more pain now since I did not attend my therapy! I was on the chat site with different reps for over 5 hours trying to get them to send a tech to fix my line and modem. They want to send me a modem but what good is a modem on a dead line? I even tried to cancel my service but couldn't do that either. The reps lied and said their systems were not working and even on my account, it would not allow me to cancel! centurylink is a joke! I don't know what happened to them but I want nothing to do with them! I just want to cancel this one account with them! I want an honest company! They expect me to continue to pay them for a modem and line that does not work! That is wrong and crooked!

I am another customer that was forced to switch over to quantum fiber. Upon the switch I asked every question possible as Centurylink in the past has been known to throw surprises at me. I was told MULTIPLE times that I did not have to do ANYTHING as they did this switchover. I even asked about returning the old modem. I was told I didnt have to because it was obsolete.

Low and behold 3 months later with NO warning I get charged a large sum on my card by Centurylink. I go through all the hoops you have to jump to get a disrespectful and condescending kid named J.C. on the phone of whom spoke to me in such a disgusting way that my husband finally snatched the phone and took over the call. This kid continued to be a condescending and rude and refused over 20 times to give us his name or a supervisor.

As usual...I got absolutely no where on that phone call except aggravated that this company got my money for as long as they did. Now that I was told Quantum is still Centurylinks company I will 100% be cancelling my service. In all of my years I have never repeatedly had so many terrible experiences with customer service. From what I continue to read I don't know how they are allowed to even operate. It is apalling.

We can not receive phone calls on our land line phone [protected]. This has been going on for over a week. This is a phone number we use for all important calls: financial and medical. We have called in to your customer service and they can't seem to do anything to rectify the problem. Oh they did sell us a new modem, saying we needed that. It did not rectify the problem.

We were told they would put in a ticket, yet in 3 following phone calls, there was no record of a ticket. We are exhausted.

There is no service from Century Link, literally. If on line with a rep, they just somehow loose you. Terrible service.

I have had continued internet service issues in the last several mos. CenturyLink wants to convert all there DSL customers to fiber optics. In order to do this they have to make your existing equipment obsolete. I've had 2 techs out who have checked my service, lines, modem, signal etc and continually was told all is fine and that century link is trying to get more money from people by making them change to the fiber optics.

For the last 2-3 weeks every night between 10pm & 1am I have service interruption. My only option is to chat with whoever... one of the reps they transfered me to, their name was K[censored]j. Really?

Two nights in a row I've chatted with 8 different reps and noone could tell me anything other than it was a modem issue and pushed me to upgrade my service. When i decline any upgrade or explain my modem is just fine i am told they cannot correct this and to call back during 8-6 m-f. I am so sick of the service level and lack of assistance.

It is beyond frustrating.

I have not had service in 23 days, was to be repaired today by 10 pm (6/23/23) this is the fourth time they changed repair date and have not pushed it out another week. So far in the last 12 months I have lost service over 16 time and 132 days and climbing.

they keep sayin the techs are working on the issue and there is no one in the area? There a lot of homes in my area with no service, Cell phones do not work and we relie on internet calling and home phone to make emergency calls for help. Called service department and all you get is the run around.

I called century link sales department and told the agent that i spoke with what i needed and was assured that everything will go smoothly well that hasn't been the case at all First the customer is forced basically to communicate thru chat which is very un fair to the customer in one day of trying to get this repetitive issue fixed with my internet i was transferred to 4 different agents that basically got nothing done correctly they have managed to change my address on my account to a address that i have never lived at giving me access to someone else email that i have no clue who this person is i had told several agents that when i log on to the app that i cant access my services and basically nothing has been done being charged for a house phone that never worked ordered a modem that never came tech that never came i am beyond frustrated with this company but i have no alternative options because this company has monopolized within my area where i have no choice but to deal with these ongoing issue and you get away with because you are the only company that service the area a bunch of crooks is the best way to describe this company oh and liars as well

I gotta say, CenturyLink is a real pain in the neck. I live in northwest Florida and they're the only option I have for internet. But let me tell you, it's slower than my cell phone hotspot! And don't even get me started on the constant outages and interrupted service. It's a real dumpster fire.

At the beginning of January 2022, my service went out completely. I called them up and they sent a tech out to check everything. They told me everything was good to go, but it wasn't. I had to call back multiple times, spending hours on hold and repeating myself over and over again. Finally, they sent another tech out who couldn't find anything wrong. I called back again and spent another two hours troubleshooting, only to be told that the router was the problem.

Then, CenturyLink sent another tech out the following day and they told me that my service was shut off! What was the point of all that troubleshooting if they were just going to shut off my service anyway?! I was so fed up that I tried to cancel, but they offered me 20 mbs instead of the 10 I was getting before. I agreed and they said someone would come set it up on January 19th.

Well, January 19th came and went and no one showed up. They said they were held up at another job and had to reschedule for January 22nd. But guess what? They never showed up! I tried chatting with them online, but they kept transferring me to different people who were all equally useless.

Honestly, I wouldn't recommend CenturyLink to anyone. I've read that they've been sued multiple times for fraud, and I can see why. If you can, I'd suggest using a cell phone provider for internet instead. Trust me, it'll save you a lot of headaches.

I gotta say, CenturyLink is not impressing me at all. My internet is so slow, it's like I'm back in the dial-up days. And don't even get me started on their customer service - it's a nightmare. I've seen other people on this site saying the same thing, so I know I'm not alone. They keep telling me they have the fastest and most reliable internet, but that's just not true. I'm paying for "High speed internet" at 60 mbs, but I'm lucky if I get 20 mbs on a good day. And when I call to complain, they just give me a bunch of excuses and keep taking my money. They even sent me two modems and charged me more money, but nothing has changed. I've been dealing with this for over 60 days now, and I'm at my wit's end. I even wrote to the Customer Success and Advocacy Vice President, but I haven't heard anything back. If that person even exists, they should be fired.

It's ridiculous that this company is still in business. Their stock should be zero, and their CEO makes almost $17 million - for what? Providing terrible service? It's a joke. I can't even believe I have internet long enough to write this review. I'm telling you, save yourself the headache and go somewhere else.

UPDATE: I tried going to the "Customer Service Manager," but they scheduled a repair tech for six weeks out. Six weeks! I can't live without dependable internet, so I decided to switch to T-Mobile. And let me tell you, what a difference! For only $50 a month, I have blazing fast internet. If you can get T-Mobile where you live, switch now. You won't regret it. And their customer service is great, too.

I had CenturyLink come out to my house in October to hook up my service. The tech that came out told me that there was no fiber coming to my house and that they would need to send a contractor out to dig a line. The contractor came out and told me that he would need to have his supervisor come out and assess the situation because they had to pull a line from the end of the street. However, no one ever came back to finish the job.

When I reached out to support, they told me that the service was completed and hooked up. I was extremely confused because no tech ever came back to set anything up. I then requested a tech to come back and confirm the service was indeed hooked up, but they refused to send anyone to confirm. I then requested to have the service cancelled since it was never completed.

The following week, I received a bill for the service. I called customer service and explained the situation, and they informed me that the service was cancelled and no payment was due. However, I received another bill stating that I owed $92.36. I called customer service again and was transferred three times before I finally got to the right person. She then informed me that because I cancelled after the billing cycle, I still owed the amount due. But I have NEVER had service hooked up!

I then requested to speak to a manager several times, but she said "ok, but they're going to tell you the same thing." She then put me on hold for 20 minutes and came back on without letting me speak to a manager and told me the case would be reviewed in 48 hours. It is now December 31st, 2019, and this still has not been resolved. This company is a joke! I cannot believe the lack of customer service and communication from CenturyLink. I would not recommend this company to anyone.

So, I gotta say, CenturyLink is not the best internet provider out there. They advertise this sweet deal of $34.95/month for internet, but then they go and change it up on you without even telling you. My first bill was $52, which was already more than I expected, but then it just kept going up and up. My second bill was $63 and my third bill was a whopping $91! All for the same $34.95 internet package I signed up for.

I spent hours on chat with them, trying to figure out why my bill kept going up, but they just kept giving me the runaround. Finally, they admitted that they had signed me up for $56/month instead of the promised $34.95. That's not cool, man. That nulls and voids any contract we had, but they still want to charge me a $200 termination fee.

I'm not having it. I'm sending everything to the BBB for review. I don't want anyone else to fall for their false advertising. If you have another internet provider in your area, go with them instead. I went back to Bright House/Spectrum after having excellent service for TEN years, and I'm relieved to be back with them.

But CenturyLink is still trying to get me to pay those termination fees. I'm not going down without a fight. And to make matters worse, I'm Deaf and on a fixed income, but they keep telling me to "call their retention line." Like, hello? I can't hear you! They don't care though. They just keep telling me to "get someone to call for you." Like, what kind of customer service is that?

Honestly, I'm so frustrated with CenturyLink. If I could afford it, I would sue them for violating the ADA as well as false advertising. So, take my advice and stay away from them. If you want to know more about my experience, just ask. I'll answer anything you want to know.