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Tires
My order was a disaster from the beginning. (1) The registration and order entry function on the website was inoperable (2) when I called my order in, the representative was incompetent and tried selling me another more expensive tire that was the wrong size and had bad reviews (3) they promised my order would be processed the same day which didnt happen because they never told me the tires had to transfer from another local store first (4) After 5 emails and phone calls they did nothing to remedy the situation - wouldnt expedite my order and even promised a reply but no follow up!... To make up for the time I lost I had to drive an hour roundtrip to the nearest Fedex center to pick up the order and (5) they would even credit me $25 for the time and gas!... They tried to give me $25 off my next order but that was a promotion everyone receives and would require me to spend another $600! Plus, why would I order again from a company who takes advantage of their customers and wont even accept responsibility for their actions! THESE TIRES WERE SUPPOSED TO TAKE MY FAMILY ON A CHRISTMAS VACATION AND THEY RUINED MY HOLIDAY! BUYER BEWARE! The company website is TiresDirect.net and operates under the local name of Cassidy Tire in Chicago, IL.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of Cassidy Tire & Service complaint handling
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Cassidy Tire & Service contacts
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Cassidy Tire & Service phone numbers(630) 620-2300(630) 620-2300Click up if you have successfully reached Cassidy Tire & Service by calling (630) 620-2300 phone number 0 0 users reported that they have successfully reached Cassidy Tire & Service by calling (630) 620-2300 phone number Click up if you have UNsuccessfully reached Cassidy Tire & Service by calling (630) 620-2300 phone number 0 0 users reported that they have UNsuccessfully reached Cassidy Tire & Service by calling (630) 620-2300 phone number
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Cassidy Tire & Service emailstireinfo@cassidytire.com76%Confidence score: 76%supportsmartinez@cassidytire.com60%Confidence score: 60%
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Cassidy Tire & Service address200 S. Church Street, Addison, Illinois, 60101, United States
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Cassidy Tire & Service social media
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