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3.8 7 Reviews

CardOneBanking Complaints Summary

5 Resolved
2 Unresolved
Our verdict: You can expect a very good level of service from CardOneBanking. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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CardOneBanking reviews & complaints 7

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3:07 am EST
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CardOneBanking unethical behaviour

I recently moved address and I forgot to advise cardone and numerous others due to mental health issues. correspondence was sent by them to my previous address which was returned to them, they put a stop on my account without advising me they have my phone number & email address!.I contacted them and they requested I send an original document reflecting my new address which I did.I sent them my recent British Gas bill which they deemed a copy!.I spoke to them advising that they had made a mistake as it is the original!.Meanwhile although there are ample funds in my account they are failing to pay direct debits to anyone including Government departments and of course I am still unable to access my funds.I have sent numerous other original documents which is being tracked by Royal Mail and will be delivered this morning to their PO Box address!?

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To continue, Cardone received tracked item this morning at 09.30 am being numerous original documents which all reflect my new address.It is now 11 05 am and I have not been contacted, the tracked items were signed for and the name of person shown.I attempted to login to my account which yet again was denied!!!.

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5:08 am EST

CardOneBanking Paid account

i am disabled bad eye sight and i pay a fee to card one banking but what do i get ? i have been a VICTIM of fraud on my account so i have reported to the police but i have been left with 23p to last me 2 weeks and card one say they wont put back my money i noticed the fraud transactions due to go out but they would not stop them the dwp said the bank should put back my money because i am now in hardship so i have just joined another bank and reading the small print in my new account they tell me if i did not recolonize any transactions they will correct and put the money back into my account
SO ANYONE THAT IS THINKING OF JOINING AVOID AT ALL COSTS BECAUSE YOUR MONEY IS NOT PROTECTED

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8:11 am EDT
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CardOneBanking Bank account

★☆☆☆☆
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“Shocking Customer service and a blocked card for no reason”

Written on: 07/09/2016 by jasonlc (1 review written)

I opened my account with cardone banking around a month ago. The card took nearly 3 weeks to arrive with me. I then had to ring an overpriced phone number to get my pin number. Then thew same overpriced number to get an online password sent out which still has not arrived. Today I have had some money paid in to my account which the bank has accepted. I then tried to use the money to no avail. Upon ringing the overpriced phone number again I have learnt that they have put a block on my card meaning I can not access my own money and when I asked them for a reason there reply was we dont know. Surely if someones card is blocked the company is duty bound to give a reason. I asked the company how can this be rectified and they sald they needed to see proof of my address which is not a problem to me, But they have sent me a postal address to send the documentation which is absolutely absurd and to make matters worse it can take 7-10 working days for my card to be unblocked and this is bound to actually mean another 3 weeks. The company has a customer services email which is a waste of time as they do not reply. They have a facebook page that again no one replies to.
Not happy with the level of service I have received from day one with this company and even unhappier that they have left me with no way of paying my bills or doing any shopping. So if you require easy access to your money then please choose another bank which I wish I had have done from the start. Financial services ombudsman have been informed and I will be proceeding to take this matter a lot further.

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Is CardOneBanking legit?

Our verdict: CardOneBanking has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores CardOneBanking's position as a benchmark of trust and quality within its industry. Users and clients of CardOneBanking can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

CardOneBanking earns 100% level of Trustworthiness

Perfect Trust Endorsement: CardOneBanking achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for CardOneBanking. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 71% of 7 negative reviews, CardOneBanking is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Cardonebanking.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cardonebanking.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for CardOneBanking have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Cardonebanking.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from CardOneBanking.

However ComplaintsBoard has detected that:

  • CardOneBanking protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to CardOneBanking has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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9:34 am EDT
Resolved
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CardOneBanking Wont stop calling/texting me

I keep getting phone calls/ text messages from this company, i have never applyed for a card with them and when i tell them this on the phone they just hang up on me and then text me telling me to call them.

when i do call them i ask to be removed from their database and they just laugh at me and hang up!

im now getting 7-10 calls/texts a day from them and now i have found out that they have passed my number on to some other company who keep texting me asking if i want a loan in which when i text STOP back to them i end up getting several more companies texting/calling me.

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10:14 am EDT
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CardOneBanking worst account ever

This is an expensive & stressful way to manage your funds, especially if you are already struggling. Firstly they have LOST my salary despite correct data input at work - so far 11 days and no sign! It also takes ages to load your CASH (paid over post office counter which btw costs you another pound) to your billing account - it states 2 working days but of course this excludes weekends. I paid in Thursday but it will be Monday before i can use my money. The web site has been down Wednesday to Friday every week since i joined and during that time you cannot get even a text with your balance on - but they charge you 15p to tell you service not available plus network charges from your phone - not normal text prices. This text tells you to phone them - but they are closed after one on Saturday. It costs £12.50 per month plus a £30 set up fee for all this stress. They are just cashing in on peoples misery and fear. Evil. Try the co-operative bank - easy, ethical, debit card, direct debits, (which ONE can't handle) n standing orders and best of all TOTALLY FREE!

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mark oage
Hove, GB
Jan 05, 2014 3:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have only just joined cardone and from the start have felt uneasy about them and there service. Reading the comments i have seen has only gone to confirm my doughts. I take particular offence to the fact that on top of this monthly fee of 12.50 i must pay a further £1.00 to load my card at the post office as i can not use my on line facilities until the monthly fee is paid by debit or credit card. If i had access to a debit card i would not be using this rip off company in the first place. I will not be activating this service as all the signs are bad. Will take heed of a previous commentator and try the co op bank

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David George HOBBS
Gravesend, GB
Jun 10, 2011 1:27 pm EDT

I have been using Cardone banking (formerly extra direct) for 3 years. They are excellant

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David George HOBBS
Gravesend, GB
Jun 10, 2011 1:26 pm EDT

I have been usuing them for 3 years. They are excellant

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V
Vodkashark
, ES
Aug 13, 2009 2:28 pm EDT

Couldn't agree more Claire!

The website has been down for a week now and not a word of explanation.

Utter rubbish!

ComplaintsBoard
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11:41 am EDT
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CardOneBanking - prepaid master card

cardonebanking Complaints - blocked account Review all cardonebanking complaints cardonebanking Posted: 2009-02-18 by david blocked accounto Complaint Rating: 100 % with 1 votes Company information: onebanking/onecardmastercard po box 3634 Chester, Cheshire, England United Kingdom Phone: [protected] cardonebanking.com I had an account with...

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9:20 am EST
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CardOneBanking blocked account

I had an account with cardonebanking, for almost eight months with total amount of money £3260 pounds then when i went for holiday in south africa when back on my journy home i lost my bank card, immediately i informed them and they told me their gona post me a new bank card, since last year i have not recived the card and their deducting my throught subscription, how can claim my money legally?

Regards
david

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