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Boost Mobile / Boost Worldwide
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1.5 368 Reviews

Boost Mobile / Boost Worldwide Complaints Summary

43 Resolved
325 Unresolved
Our verdict: With Boost Mobile / Boost Worldwide's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Boost Mobile / Boost Worldwide reviews & complaints 368

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7:09 pm EDT
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Boost Mobile / Boost Worldwide - Special offer — received sim that does not work — refuses to refund my money

Purchased a "deal" online. They said they wouldn't charge my card until I put the sim in my phone and activated it — that was a lie, they charged me right away. The very next day my account showed up as ACTIVATED on their website, but the SIM hadn't even shipped yet. They also issued a new phone number when they were supposed to be activating my current...

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9:09 am EST
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Boost Mobile / Boost Worldwide - Prepaid service

I paid my bill early due to low data; I was told that there is nothing that can be done to assist me until the payment cycle is over. As I explained I have to work using my phone and I must have data usage to be able to do it. I then asked that he apply the amount I had paid to add data to my existing service so that I could use my data and he replied that...

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4:34 pm EST
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Boost Mobile / Boost Worldwide - Apple iPhone 11

Delray Beach January 15 2024 On June 2022 I did order an Apple IPhone 11 from boostmobile.com in amount of $199.99 plus activation fees and taxes in total $248.49, which was paid with my Citibank Mastercard Debit Card . At the time of ordering their web site wasn’t give the option to fill their order page for residential and shipping address so the only...

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12:36 pm EST
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Boost Mobile / Boost Worldwide Took a23 5g phone back in 3 days got ran out of the store with language I dont understand.

July 31, 2023, I went to 5637 West Washington St., Indianapolis, Indiana.

I took the phone back on Aug. 3, 2023. I did not like it. They took the A23 Galaxy and then ran me out of the store, speaking in a different language. I tried to file a police report, but they gave me no receipt. Now, the FCC has been notified. The BBB can't help, and the FCC said I would get a call resolving this matter of $166.19. About me... I'm a 62-year-old man on disability. I get one check a month. I was easy pickings for them. They think they can do it again!

I will go higher up.

They told my bank that it was after 30 days, which is not true.

That is all the info I got from the bank.

Claimed loss: 166.19

Desired outcome: MY MONEY BACK

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1:41 pm EST
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Boost Mobile / Boost Worldwide - Cell service and customer sales dept.

It's been very ruff with trying to get someone in customers services to understand my husband and I were lied to us were told that we had the best service in our area, so we hooked up 1 I phone 15 and 1 I phone 15 plus we were told if we decided to cancel at any time there would be no problem. I wasn't able to connect phone due to my sickness. So, when we...

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9:46 am EDT
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Boost Mobile / Boost Worldwide BoostOne

Your boost one app is a rip off. First of all it goes down from 3 to 7 days at a time when somethings wrong and then nothing is ever compensated for it. You guys have reduced the amount of videos from 20 to 5 a day. Meaning you can only make $.10 a day watching your Excruciating videos. In a lot of cases, you don’t get your login bonus. The wheel you spin, often freezes up, especially if you win a larger amount. I recently went through a situation where I got to my seventh day spin, and it did not give me my 75 coin bonus. You guys used to claim that you could earn free wireless, but I guess greed has got the best of you at this point. If I have to pay my bill each month, I’m gonna get a better service

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4:15 pm EDT
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Boost Mobile / Boost Worldwide Customer experience

Hello my name is Keisha,
I went into the Boost Mobile store at 123 Main St
Paterson NJ phone # [protected].
I bought a phone for my father, at the time we were rushing the store was about to close. We were there around 5:40pm and they were closing at 6pm.
I accidently left my wallet at the location.
I called and spoke with the same 2 employees the next morning and they responded, they don't know that someone else could have taken it.
Also, me and my father were they're last customers for the day.
They did say they would have they're district manger review the video and have him call me the next day.
I never received a phone call from the manger.
I work as an EMT my work id and certs, debt cards, cc cards were in the wallet.
I would greatly appreciate you're help in regards to this matter.
My phone number is [protected]
My email is [protected]@gmail.com

Desired outcome: To get my wallet back :-)

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9:07 pm EDT
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Boost Mobile / Boost Worldwide Constitutional rights taken

Phone was disconnected in the middle of me on a prayer line. I am a Minster an d I participate in these type of calls. The rep was not forth coming with any information on who to talk to and who could turn it back on. The phone bill is paid in full and its not due. Also, the rep wouldn't provide me with his I

d number. He told me that an appeal would be filed : however I am going to contact the FCC and my Senator about this situation. We have a right to Free speech and Religion freedom.

Desired outcome: Return my phone number or give me free months of service or take this stipulation off the plan.

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11:43 am EDT
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Boost Mobile / Boost Worldwide Consumer phone plan money not returned by boost customer support agents

On 24th of August this year I purchase a I phone 8 from Boost online.

Customer support completed my order with a $40.00 phone plan. The package would be delivered by UPS. Total cost with phone and phone plan is $113.77.

Boost Mobile [protected] CO

#24941447Q2ET459N2

Posted date 8/24/23

Second transaction for an additional sim card price $10.83

Boost Mobile [protected]

#294941447Q2E145GF6

Posted date 8/24/23

Phone was delivered to my home address after activating I phone which was a refurbish phone by boost the phone was not up to the quality I needed. .

I returned the phone back to boost as instructed paying shipping cost $12.98 on the 28th of August to UPS.

boost fail to return my money for phone plan. All my efforts to resolved this issue with Boost has fail.

Desired outcome: Refund all my money for phone plans and phone costs.

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10:13 am EDT
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Boost Mobile / Boost Worldwide order didnt go through but they still took my money and now its still a pending transaction

Ok, so August 18th around 12:31pm, I went on the Boost Mobile website and tried to buy the iPhone 12 and I thought the payment and my order went through neither one did but Boost still took my money. At First, an agent at boost said my order was still processing then another agent told me it went through and finally the last one told me that my payment failed. I have called Boost multiple times that day and the following week. They keep telling me to contact my bank but my bank already told me that Boost has the hold on the money and needs to release it. I need someone to release my money just so I can buy the phone, i need a new phone because my current phone is glitching out.

Desired outcome: I just want my money back so I can buy a new phone and I need them to create a better contact situation and solution, I couldn't find an email on their website I found it off google!

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9:50 am EDT
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Boost Mobile / Boost Worldwide Rude employee

Ok I had called in and explained to a lady name Daniella my situation and she was not helpful she refused to work with me and she refused to talk to her supervisor she wanted to argue with me and tell me that she not going to help me and she lied about talking to a supervisor and she is very unprofessional and refused to do anything and she should be fired

Desired outcome: She should be fired, and no longer work with the company

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11:14 pm EDT

Boost Mobile / Boost Worldwide Paying for a service that i have yet to receive.

To whom this may concern ,

My name is Sherri , I have been a loyal customer for about 10 yrs and i do not appreciate the fact that my payment for my phone services were made on time 08/03/2023 3:13 pm. I waited until the next morning which is Friday 08/04/2023. Upon the morning of 08/04/2023,i made my first call to the customer service number @7:42 am. the call lasted 8 mins and 35seconds. i was told by the agent that i would need to wait at least 2hoirs for my service plan to restart. i followed the directions of the agent and waited the 2 hours. when it had not restarted in that time frame. I called back to speak to another agent for in which she took me thur the steps for troubleshoot my device. None of the things that we tried did not work, she also told me to wait an hour or so and call back if the problem is not resolved .I waited an hour an then called back to get the same info. My phone was never disconnected at all but after i payed my service plan still no internet connection . I missed a day's work because i could not get on the internet. I feel like i should be comped for the inconvenice.

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11:21 pm EDT
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Boost Mobile / Boost Worldwide Boost Mobile shipping

I made a purchase today online and no where in the site would it allow me to change the shipping address from the billing address. I needed my package to goto 469 n orange blossom trail #126 guys! not my old house i no longer live at! This is Order number [protected] Can you guys plz fix this for me?

The package is going to SC and i now live in FL what gives. PLZ HELP

email me at [protected]@gmail.com

Desired outcome: PLZ contact UPS asap and have my phone delivered to the correct address 496 n orange blossom trail #126 orlando fl 32805 plz n thank you id be so happy5223-[protected] 07/21/2023 InProgress $273.41

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2:55 pm EDT

Boost Mobile / Boost Worldwide Data usage

I’ve been with boost mobile for over 10 years… I have a family plan unlimited everything.. And now i’ve spoke with several representatives and no resolution. Now i’m out of $40-$50 monthly for extra data! I’m very disappointed with boost mobile! Enough is enough. This is a family plan and I don’t know what else to do. I can’t afford to purchase extra data every month.

Desired outcome: Fix my data

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6:02 pm EDT
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Boost Mobile / Boost Worldwide iphone 11

I ordered an iphone 11 on June 17 and I still haven't received an email when its going to be shipped. I also paid my phone bill that day and the payment went through right away. The payment for the phone was taken out from the card that was used to purchase the phone. I/m not sure whats going on but I need my phone and being with out one for almost a week is a little frustrating when I would order a replacement phone it was sent within 2 days. I've called customer service several times and I've gotten no where. One person tells me it was cancelled through the credit card company which is not true because the money was already taken out. Another person told me is was still being processed. But for it to take a week is absurd.

Desired outcome: I just want to know when I'll receive my phone. I keep getting no answers when I call customer service

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12:12 am EDT
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Boost Mobile / Boost Worldwide Paid for my service but my line is suspended

On May 30th boost mobile took $47.76 out of my bank account 3 times. When I called to see why this happened the lady said that they dont issue out refunds and the money will be put in a wallet for future purchases and payments. I said I will just speak to my bank and get my money back. The next day I received a text stating that an error on the boost 1 app has cause my payment to be taken out multiple times and a refund will be issued within 7 to 10 business days. My bank had already issued a temporary refund for 2 payments so I was okay. On June 17th my service was cut off and I called boost to see what was going on the csr agent said I had to make a payment because I did a charge back for my payments and I voluntary suspended my line which was a lie and I told her that I paid for my service and I got 2 months refunded back to my account got the 2 extra payments you took from me. On the 20th of June, a reversal was put on my account putting my account in the negative balance and it was from boost mobile taking the 2 extra payments back that was issued by them. I was fine with that as long as my service would be restored. Hence I have called everyday at least 3 times to see what the hold up is and I get the run around by the customer service reps boost mobile has employed. Even the supervisor lied to me and gave me a bogus porter number knowing my number could not be switched. I have had enough of the lies and promises boost mobile has given me to restore my service. I think it's very unfair to be lied to and have my money taken out because of their problems with the app. I have not had any suspension for non payment since I've been with boost. I feel like I am being bullied by them and my phone is payed up but I am told they have to write a ticket to be restored and it's still not on. This is a problem that no consumer should have to go through. I am unreachable from my family and friends because of boost mobile if something was to go wrong I can not be contacted or cannot contact them.

Desired outcome: For my service to be restored and for them to compensate for the amount of time my service has been suspended.

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7:30 am EDT
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Boost Mobile / Boost Worldwide Forced update of visual voice mail

My problems began the week of 6/12/23. I noticed that they updated their websites and the my Boost app and it didn't work for numerous days it kept saying error when I would try to log into my account. Every time I tried to check my voicemail this screen would pop up saying Visual Voicemail update and it would not let me see my voicemail...It covered the voicemail page. After several days of this I had no choice but to go ahead and let it update. As it did I noticed that the old voicemail icon was still there on my screen as well as the new one. I wouldn't have had a problem with the update except you know we do have the option of archiving messages and I had messages archived that were very important to me! One of which was a message from my deceased daughter from a year ago among numerous other saved voicemail from friends and family and there were voicemail in there that I needed for a court date. What I'm wondering is why did they not notify their customers of this change and why was it forced upon us? I called customer support several times and talked to different agents. They assured me oh no mam you're saved voicemail switched over into the new Visual Voicemail... they were wrong! Every customer service agent gave me a different answer. One even went to as far as to say have your daughter send you another message! Gee, I wish she could but she's dead and her voice mail was the last thing I had of her to remember her by that was actually her real voice! I am sickened because of this this is very unprofessional and they should ask their customers before they go and do something like this that's going to affect their lives. That was the last tangible link I had to my daughter her real voice on my phone it comforted me and it shoukd have still been safely archived away but it's gone! She's been gone a year I will never get her back and now I can never hear her voice again. And for a dumb agent that could barely speak English to tell me have her record it again and send it to you. Well, gee like I said I wish I could but my daughter is deceased! Half of these people you cannot understand they are rude they're not trained properly and I would think that speaking English would be a major qualification for having their jobs. I have been a loyal Boost customer for about 6 years. I don't have much good to say about them anymore. The service is crappy the customer service might as well be non-existent because they apparently don't understand what you're asking them. I felt insulted to put it mildly on top of the hurt I felt because they deleted my messages and no one can tell me where my messages went. Why give your customers the option of archiving messages if you're going to take it away from them? I would just love to have my messages back but no one asked me if I wanted to upgrade! Like I said it was forced upon me and I think this is very bad business practices. Thanks Boost Mobile for taking the last tangible link to my dead child away from me. Makes me wonder how many other thousands of people you've done this to? I no longer wish to have my service with Boost it's crappy and I'm going to switch now because there is no excuse for what they did. I just want someone to answer me as to where did my messages go and why can't they get them back? Heartbreaking and unprofessional is what it is! I would never recommend this service to anybody if you want something cheap you're going to get something cheap and you're going to get horrible customer service. Thanks alot Boost Mobile for taking my child's voice away from me! You suck!

Desired outcome: I want my archived voice messages back!

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10:59 pm EDT

Boost Mobile / Boost Worldwide scammed

On May 31st 2023 Me and my husband went into the store located on Airport rd

in Santa Fe New Mexico around 5:45pm we Clearly asked the representative at the store if we could activate a phone we had as it was a bit older it was a Samsung A11 because our other one had broken but it was the same exact phone. she stated she could but that she had to charge me an activation fee of $35.00 I told her that was fine as soon as she was done placing another sim card she told us to give it 15-20 minutes for the phone to be on, we waited till the next day and it never worked.

My husband went at 11:00am next morning and the manager at the store did not want to help him she told him to come back when the other girl that had helped him came in, at this point I go to the store again and approach the girl who had helped us in the first place, I told her I'm back as you never connected my phone she looked at me and said yes I did I'm not sure what happened your going To have to call customer service, I replied why should I call if I payed you to do that. I asked her for a manager

The Manager at the store did not greet us more less apologized or nothing she came with an attitude and said your phone is not compatible to the internet so ik looked at her and told if it was not compatible why did you charge me in the first place I asked you if you could connect it and you said yes. I got upset and asked for my refund on he activation since the phone never got turned on she refused her word were (I don't know what to tell you I smacked cartons display she had at the front counter then I left the store

she sent me a text message to my phone who I have with T Mobil and stated do to the incident with Maricela Rios at the store she is not allowed back in the store a police report was made and that I had 24 hours to cancel my service or she would, another harassment text by boost Mobil representative t I called the customer service line and they apologized and did not want me to cancel my service but I did I filled a police report for harassment all im asking is for my refund I was also charged for the month on the 2nd and my line is off

Desired outcome: I would like my refund $55.00 for the month i did not use and the $35.00 activation fee i was charged for a phone not activated especially when the representative Melanie G. said she was going to cancel my service

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Boost Mobile / Boost Worldwide Data not restored

On June 5 I upgraded my plan to unlimited date,text,and talk I was informed within couple mins my data will be restored it's now 6/9 I haven't get the issue resolved I was on the phone with numerous customers rep

My new billing cycle will be 6/13

I was charge $26 and some cent for the as per of now.

I need credit back too my acct if service isn't resolved ..

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Boost Mobile / Boost Worldwide Boost cell phone service

I signed up for boost mobile service through an ad on facebook that said I could get a phone for $50.00 which I did and the service would be $25.00 a month always. My bill was $42.00 the first month which I paid but I did contact support for an explanation and andwer as to why my bill was different from the one I signed up for. I didnt get any straight answer or any type of resolution with my concern. The cellphone was actually a good phone and I really loved it but I would sometimes go hours with no service and I wouldn't know until someone called me and told me they were trying to reach me for hours. My data would constantly stop working right when I was in the middle of doing something important online. Then the phone would freeze the only way to fix it was by restarting the device. I read many reviews of customers with the same issue. This became extremely frustrating, especially when I would have to redo something I was in the middle of. I went on the app to contact customer support about this reoccurring issue only to find out the app wasnt working and had been down for a few weeks at this point. I dont know how long it was down for but I know it was definitely over a month. My high speed data ran out in 4 days which I believe was impossible. I never had any serious issues with my cellphone service providers in the past so I didnt know how to go about this other then by contacting customer service and that didnt get me anywhere. My new cellphone ended up overheating in April and lines went down the middle of it. It hasnt worked since. Since I dont have a cellphone to use I didnt renew my service. I dont think I should have to buy another phone because mine was only a few months old and I didnt do anything to it for it to just stop working like it did.

Desired outcome: I would like Boost to send me another phone.I also think Boost should do something about the app being down for over a month.I would be willing to give Boost another try but I truly believe they should replace my cellphone either way.

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