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1.5 102 Reviews

Bloomingdale's Complaints Summary

13 Resolved
79 Unresolved
Our verdict: With Bloomingdale's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Bloomingdale's reviews & complaints 102

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Newest Bloomingdale's reviews & complaints

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11:23 am EST
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Bloomingdale's - Gold & diamond star of david necklace

On 2/3, I ordered 2 necklaces (and one bra), order #[protected]. I am writing this complaint as I have been put on hold to speak with a supervisor-I have been waiting 20 minutes. The bra and ONE necklace were delivered on 2/7. The delivered necklace had knots in the chain which addresses you quality service-another issue. I called customer service-said they...

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8:55 am EST
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Bloomingdale's - Customer service

I placed an order for two diamond bangle Bracelets on line for the cost of 1,120 each. The order was placed on January 19, one bracelet was received on Jan.24. I immediately called customer service to place a claim for either a refund or a replacement bracelet. After many attempts to contact customer service, being placed on hold for extended periods of...

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1:17 pm EST
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Bloomingdale's - Need resolution asap

On 12/16 online order placed and opened up a new credit card to pay for it. It shows delivered on 12/18/23, however when I called the CS, they said that they were not able to resend it on time before the Christmas so requested for a credit and I agreed. However, that credit request was declined and I received an email about it. I called immediately to...

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10:30 am EST
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Bloomingdale's - Gift card replacement

Hello, I am having trouble trying to resolve an issue related to a gift card. For background, my friend gifted me a Bloomingdales gift card in the amount of $200.00 from Walgreens on October 3, 2023. I recently had my wallet stole with the gift card inside. The Bloomingdales terms and conditions state that "Lost or stolen cards will be replaced by...

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4:52 pm EST
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Bloomingdale's - Mrs prindables signature baskets

I just tried to order this basket on my charge it was a gift. It was $84.00 but you got 25 percent off which came to $63, I gave customer service my charge then he tells me $16 delivery charge. You give me a discount but you tell me a service charge. I’ve been a customer since 1987. I had another incident that I was supposed to get 15% off on a sweater...

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9:23 pm EST

Bloomingdale's Manager talk bad about employees

Managers at Bloomingdales Boca have insulting and inappropriate nick names for their employees and staff.

They feel they are above their salaried employees. They are superficial and materialistic. Without their salary they couldn’t afford the products.

Get ride of all your mafia boss managers at Boca that cover things up for each other.

They Don’t follow the right code of ethics only to secure their deep pockets and own salary.

Corruption at its finest in the management team.

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2:47 pm EST
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Bloomingdale's - Customer service disgusting

11/9/23 I placed an order online then I received an email saying that my order had been canceled and that I should call the number below the email. When I call on the phone, they answer, they put me on hold, they transfer me to another department and then they hang up on me, this happened more than 4 times. I should have given up but I wanted to know the...

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7:26 am EDT
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Bloomingdale's - Customer service

We had placed an international order for a few items in September of last year. Expensive items, including a watch. While the shipment arrived in my city in the stipulated time, we ran into administrative issues with our local courier partner who needed additional documents from us to dispatch the goods to our address. While the email trail clearly show...

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4:45 pm EDT
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Bloomingdale's - Kept cancelling order for 2 cereal bowls from bridal registry

3 members of my family tried to help my son place order from Bloomingdale's wedding registry for his friend. Each time it starts to process - than cancelled on me without reason. WHY? I had the rep Joshua Assoc # [protected] place order and they assurred me it went through. It didn't. It got cancelled right away. So they placed again. Told me to wait and then...

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4:09 pm EDT

Bloomingdale's Lack of any human being to assist

I have tried several times to contact a customer service agent whom I spoke to a couple of weeks ago. She had assured me she would call regarding a credit card issue that needed immediate attention. Because I had not heard from her, I tried to call Customer Service, which is laughable.

The automated system does not ALLOW YOU ANY OPTION TO SPEAK TO ANYBODY.

Please provide me with a postal mailing address so that I can forward this complaint to their management. They have the worst customer service I have ever encountered.

Desired outcome: I would like to have AN ACTUAL PERSON CALL ME BACK WITH A RESOLUTION TO MY ISSUE.

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10:57 am EDT

Bloomingdale's Bloomingdales Credit Card

I applied for a Bloomingdales credit card in the Riverside Square mall while shopping at the store on June 25th.

After several weeks, I called the customer service number on my bill (Yes, they were able to send me my bill but, not the card). After waiting 7 minutes, I was able to finally get an operator on the phone. She promised she would ship a replacement card immediately on July 19.

It is now August 7th and I do not have a card. I called customer service today and this time I had to push buttons for six minutes before I reached an operator. Again, they could not tell me why my card had not arrived and offered to send ANOTHER CARD without figuring out why the two previous cards were never sent.

I refused the replacement card and closed the account. If they can't correct a simple mailing and make it impossible to reach someone live, I don't want to do business with them.

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3:58 am EDT
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Bloomingdale's Poor Customer Service and Delivery Practices at Bloomingdale's

Bloomingdale's is not the best when it comes to resolving any issues you may have with your order. I recently ordered a jacket that was supposed to be delivered in about 10 days, which is quite a long time compared to other companies where you can purchase items worth $700 or more. I paid for the jacket using Bloomingdale's Credit, but unfortunately, they did not resolve any of the issues I had with my order.

I had a problem with shipping to my apartment address and requiring a signature to ensure that the package gets to my door. This is because USPS in my area is terrible and they often leave packages sitting in the main area for mailboxes. Anyone can just pick it up, and this is a huge security risk. In fact, USPS once left a $1,600 item in front of my door that required a signature, and nobody signed for it. Luckily, I found it before anyone else did.

When I ordered the jacket, I specifically asked that a signature requirement not be waived, ignored, and sent via regular parcel post. However, when the package arrived, it said it was delivered, but I never received it. I don't usually say that I didn't receive things when I actually did, but in this case, I am sure that the package was stolen. This happened right before Christmas, and it was a huge disappointment.

I thought that since I paid with their credit, Bloomingdale's would help me, but they denied me help simply by saying that the tracking said the package was delivered. This was not helpful at all, and I was very disappointed. I do not recommend buying anything from Bloomingdale's of any significant value and getting it delivered. They even delivered my Roberto Coin necklace worth $1,800 right to my front door, and it was left for anyone to enjoy in this large complex. This is not cool at all.

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2:28 am EDT
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Bloomingdale's Bloomingdale's Online: A Disappointing Experience with No Customer Service

I recently made a purchase on Bloomingdale's website for a total of $800. The order was split into two surepost shipments, which was a bit inconvenient, but I've shopped with Bloomingdale's online before and had great experiences. Unfortunately, this time was different. I had an issue with an order that was not received and when I tried to contact customer service, I was met with disappointment. The representatives I spoke with were unable to help me and could not transfer me to anyone who could. They informed me that there is no customer service in the US unless I go to the store, which is not feasible for me since I don't live near one.

I'm extremely frustrated and disappointed with this company. Not only do they have no service to help customers, but I also discovered that they charged me $200 more for the same order that was later discounted by 25%. It's unacceptable and I will have to dispute the charge with my credit card company. It's clear that this disreputable company cannot afford to pay people who can figure out what to do.

Initially, the representative asked if I wanted a refund or replacement. I requested a replacement, but I was skeptical when she said I would receive a confirmation email in a few days. It seemed like she was just trying to get rid of the call. Later, I noticed that part of the order was reordered, but I couldn't tell if they tried to charge me again.

I called back and demanded a refund. I also made it clear that I will never shop at or deal with Bloomingdale's online again. It's a shame to see what has happened to this once-great company. I've lost all trust in them and now I need to change my credit card number.

Overall, I would not recommend shopping with Bloomingdale's online. Their lack of customer service and questionable pricing practices are major red flags.

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12:47 am EDT
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Bloomingdale's Disappointing Experience with Bloomingdale's Customer Service for Canada Goose Jacket Purchase

I recently had a very disappointing experience with Bloomingdale's. I purchased a Canada Goose Jacket from their website for a whopping $825. I was initially told that I would receive my item on 11/27, which was four days after my order was sent on 11/23. However, when that date came and went, I still had not received my jacket. I decided to reach out to their customer service team via email to inquire about the status of my order.

To my frustration, they promised that I would receive my item by the end of the day on 11/28. When that didn't happen, I sent another email the following day, but received an unhelpful response stating that it could take anywhere from 3-7 days to deliver an item and that I should expect it on 11/30. However, even on the end of 11/30, I still had not received my jacket.

Feeling frustrated and desperate, I tried to contact their customer service team again, this time through their online chat feature. After providing my order number and waiting for a response, I was asked if I had ordered a Dior perfume. Confused, I replied that I had actually ordered a Canada Goose Jacket. That's when they informed me that the jacket was no longer available and that they would be returning my money.

I was extremely disappointed with this outcome. I had been waiting for over a week for my jacket, only to be told that it was no longer available. It didn't seem fair that they had held onto my money for so long without informing me that the item was out of stock. In comparison, I have had much better experiences with other luxury brands like Louis Vuitton, Gucci, Salvatore Ferragamo, and Hermes. Their customer service teams are always very responsive and on time, and they make sure to send me emails to confirm that I have received my items and to ask for my feedback.

Overall, I was very disappointed with the poor services I received from Bloomingdale's. While they may sell luxury items, their customer service left a lot to be desired.

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Bloomingdale's Beware of Bloomingdale's: Hidden Fees, Heartless Customer Service, and Tanked Credit Score

I been a Bloomingdale's card holder for over a decade. I used to shop there all the time, but recently I been trying to be more responsible with my finances. I noticed that they were charging me a crazy high interest rate of almost 28%, so I stopped using the card last fall. My last purchase was a pair of sneakers for my kids that cost $40 in September. I paid off my balance in full in January and cancelled the account. I thought that was the end of it, but when I checked my card at the beginning of February, it still showed a zero balance. I didn't think anything of it until Covid hit the next month. I didn't realize that they had charged me an "interest" fee of $69 in mid-February. I mean, come on, what was that for? The sneakers I bought in September that I already paid off? It didn't make any sense to me.

I didn't see the interest charge until just a few days ago when I received a letter from Bloomingdale's saying that they had sent my "account" to a collection agency. They claimed that I owed them $138, which included a bunch of bogus fees. I was shocked and upset. I called them right away and paid off the balance, but the damage was already done. They had already tanked my credit score. I had never been late on a payment in ten years, and I always paid off my balance in full. I couldn't believe that they would treat one of their best customers this way. Their customer service was heartless and soulless.

To make matters worse, Bloomingdale's is not like any other high-end online boutique out there. They frequently cancel orders without any explanation. It's frustrating and disappointing. They are just a giant, terrible, soulless conglomerate of a company with so many hidden fees and scams. I urge you to save yourself the headache and stay away from them. I know I will never shop there again.

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Bloomingdale's Bloomingdale's Customer Service Fail: Missing Credit and Broken Gift

So, I got this gift from Bloomingdale's, but it was on backorder. I called up to find out what was going on and the agent said she'd send me a credit instead. I was like, "cool, thanks." But then the credit never showed up. I called back like four times and every time they said it was either in process or in the mail. But then last week I called again and talked to Sylvia and Josh and they were super rude and basically said I wasn't getting a credit because the Bloomingdale's rep canceled the order when they were trying to give me the credit. I had no idea that had even happened! And now they're telling me to call the person who sent me the gift? That's not cool.

I asked them to review the phone messages, but they never got back to me. It's just really weird and frustrating. I mean, I know Macy's stock has gone down a lot, but that's no excuse for treating a customer like this. I live really close to a Bloomingdale's, but I'm never shopping there again. And to make matters worse, I got another gift from them and it arrived broken in half! It wasn't even in its original box and it had a shipping label to some random person. It's like they have no idea what they're doing.

Overall, I'm just really disappointed with Bloomingdale's. They need to get their act together and figure out how to handle customer service issues. It's not okay to treat people like this.

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Bloomingdale's Unprofessional and Rude Salesperson at Bloomingdale's San Francisco - A Disappointing Experience

Me and my hubby went to Bloomingdale's Store on Market Street in San Francisco on February 20,2022 to pick up a dress that needed some alterations. The dress was now ready to be picked up and they gave me a big brown paper bag, like the ones you get at the grocery store, to carry the dress instead of the usual complimentary dress bag that comes with a purchase dress.

While we were there, I decided to check out the women's shoes department to buy my pregnant daughter an extra pair of shoes she could wear as an alternate pair in case the other pair she ordered didn't arrive on time for a family wedding we were attending on February 26,2022 at Four Seasons Hotel.

The women's shoe department was almost empty, and there was hardly anyone buying. However, no one came to greet me or ask what I was looking for. So, I approached a salesperson named Clifford Hall and asked him to show me shoes for a wedding occasion. As soon as I finished my sentence, he started shaking his head and saying "Nooooo". I thought he didn't understand me clearly, so I explained further and said as a wedding guest, not as a bride. Still, he insisted that there were no shoes available for me to buy for a bride to be or a wedding guest. No period!

There were obviously hundreds of party occasion shoes that I could see, and when I called him on one particular shoe, he said that they only had size 6. He never even asked me my size! This salesperson did not want to sell me shoes, period! He was rude, condescending, unprofessional, and very unpleasant. I was stunned!

I have been a loyalist member with Bloomingdale's and recently pre-ordered an Italian leather sectional that is coming in April, but I want to cancel it now! This man's behavior is unacceptable! This review should be -5 stars.

I complained to customer service, and they promised that they would investigate. I will be waiting!

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Bloomingdale's Bloomingdale's Discriminatory Policy on Suit Measurements and Alterations

On the 30th of April, I went to Bloomingdale's with my son to get his measurements done for prom. I had made a purchase three weeks prior and was told that they do suit measurements and tailor alterations there. However, when I arrived with my son and two daughters, the sales associate told me that they do not do measurements unless you have your own suit or purchase from there. I explained that we didn't have a suit yet and were looking to purchase one if my son found something he liked. I asked if someone could pull some suit options for him to try on. The tailor arrived and gave us a size of 42/36 without doing any measurements. He said that if we purchased the suit, he could do the measurements and alterations. I was disappointed that my son couldn't try on a suit without making a purchase first. It felt like discrimination against us. I expressed my disappointment to the tailor and asked if my son could try on anything. He allowed my son to try on a suit jacket without pants. I mentioned the sales associate who had encouraged me to bring my son in for measurements and asked if he could have scheduled an appointment for us with the tailor. The tailor said that the sales associate should have asked another associate for his personal cell phone number to schedule an appointment. I found this very unacceptable and spoke to customer support in the store. I expressed how unprofessional and disheartening the experience was for my son. I was hoping for a follow-up call or email regarding my concern, but I received nothing. As someone who services the city every day, I don't treat people unfairly no matter what they look like.

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Bloomingdale's Bloomingdale's Customer Service Failures: Late Fees, Interest Charges, and Pandemic Excuses

I gotta say, I had a pretty rough experience with Bloomingdale's a few months back. They sent me this gift/rewards promotion that I didn't even ask for, but I figured, hey, free stuff, right? So I used it. But then I bought something else from them that wasn't what I expected, so I returned it. And when I got my credit back, it wasn't the full amount! I called up their customer service line and they told me that I had used some other promotion on a different item, so they had to deduct that from my return credit. But like, why didn't they tell me that in the first place? If they had, I wouldn't have used the stupid promotion!

Anyway, I thought that was the end of it, but then I got my next bill and not only was the missing credit still missing, but they had charged me a late fee and interest! I was so mad. I called customer service again and they said they would fix it, but then when I got my next bill, there was still an interest charge on there for some reason.

I tried to call and email customer service again, but they were all like "sorry, we can't help you right now because of the pandemic." Which, like, I get it, but come on. I just wanted them to fix their mistake! And when I tried to place an order over the phone, they couldn't help me with that either. It was like they were using the pandemic as an excuse to not deal with their own problems.

Honestly, I don't think I'll ever do business with Bloomingdale's again. How can you trust a company that treats its customers like that? It's just not right.

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Bloomingdale's Bloomingdale's Online Shopping Review: A Warning to Shoppers

I gotta say, I'm not one to write reviews, but I gotta warn y'all about Bloomingdale's. Now, don't get me wrong, their stores are usually pretty great, but when it comes to online shopping, I usually go with Saks or Nordstrom. However, I couldn't find the right size of a David Charles dress for my daughter anywhere else, so I took a chance and ordered it from Bloomingdale's with expedited shipping. I also threw in a couple other items that caught my eye.

Well, let me tell you, when the package arrived, it was a mess. The dress wasn't even the right one - it was for another customer in another state! And to make matters worse, the receipt was in the box too, so I knew I wasn't crazy. I called up customer service right away, hoping they could fix the situation since my daughter needed the dress ASAP. But the service rep I talked to was more interested in me printing out a label to return the wrong items. He kept telling me to drop it off at a UPS location, even after I agreed to do so. I was upset and asked if there was any way to expedite shipping for the correct dress, but he just said "no" and told me it would arrive on Tuesday. I asked if any stores had the dress in stock, but he said it couldn't be done. I even tried to get his name for reference, but he gave me some weird name and wouldn't give me his supervisor's name.

The next day, I checked my email and saw that nothing had been sent, so I called customer service again. This time, I talked to a friendlier guy who told me that nothing had been processed because the previous agent had labeled me as a "third party." I don't even know what that means, but I asked to speak to a supervisor. When I finally got one on the line, he told me that they had to verify everything and that nothing had actually been reordered. He said they had to cancel the previous order and place a new one, but it wouldn't even come close to arriving on time. He wasn't very apologetic about the whole situation, and I was just fed up at that point. I asked for a refund and called it a day.

Honestly, if someone had just told me from the get-go that they couldn't fill the new order with an apology for the mix-up, I wouldn't be writing this review. But the lies and lack of accountability really rubbed me the wrong way. I'll definitely be shopping elsewhere from now on, and I suggest y'all do the same. It seems like this kind of thing happens a lot with Bloomingdale's online reviews, so be warned.

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Bloomingdale's Customer Reviews Overview

Bloomingdale's is a well-known department store chain that has been in business for over 150 years. The company offers a wide range of products, including clothing, accessories, beauty products, and home goods. Overall, Bloomingdale's has received positive reviews from customers, with many praising the store's selection of high-quality products and excellent customer service.

One of the most commonly cited positive points of Bloomingdale's is the store's wide selection of products. Customers appreciate the variety of brands and styles available, as well as the store's commitment to carrying high-quality merchandise. Many reviewers also note that the store's prices are reasonable, particularly given the quality of the products on offer.

Another frequently mentioned positive point is Bloomingdale's customer service. Many customers report that the store's staff is knowledgeable, helpful, and friendly, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Bloomingdale's offers a range of services, such as personal shopping and alterations, that can help customers find exactly what they're looking for.

Finally, many customers appreciate Bloomingdale's online shopping experience. The website is easy to navigate, and customers can easily find the products they're looking for. Additionally, the store offers free shipping and returns, which makes it easy for customers to try out products without worrying about additional costs.

Overall, Bloomingdale's is a well-regarded department store chain that offers a wide range of high-quality products and excellent customer service. Whether you're shopping in-store or online, you're likely to have a positive experience with this retailer.
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Bloomingdale's contacts

Phone numbers

+1 (800) 777-0000 +1 (212) 705-2000 More phone numbers

Website

www.bloomingdales.com

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