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Bitdefender Complaints & Reviews

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Bitdefender - fraudulent order placed on avangate

Posted: 2015-02-11 by    FRED KESRTEN
Complaint Rating:  100 % with 1 votes
a fraudulent order was placed on avangate and payment was effected through our paypal account. we did not place this order and ask that this order be cancelled and funds reversed to our paypal account. we have also notified paypal about this fraud. your support is appreciated. your invoice reference is BV17059534 dated 11 feb 2015, order number 35920700

Fred Kersten...
Complaint comments Comments Complaint country South Africa Complaint category Unauthorized Charges

Bitdefender - Poor technical support

Posted: 2014-08-19 by    Nirvan Sookay
Complaint Rating:  0 % with 0 votes
Bitdefender could not be installed on my computer. A complaint was logged (ticket
2014080413350001) after which I followed the advice but the problem was not solved. Recently there has been no reply from Bitdefender using the ticket log. It has been two weeks and the technical problem cannot be resolved. This is poor technical support. Is there an official method to report poor technical support from Bitdefender ?...
Complaint comments Comments Complaint country South Africa Complaint category Antivirus Software

Bitdefender - extra amount has been deducted

Posted: 2012-11-23 by    prasannakumar Maidam
Complaint Rating:  0 % with 0 votes
I purchased a Bitdefender Total security 2013 product yesterday where it showed a black Friday offer for 75% off and it showed that the product can be available at a cost of 749 INR, i thought it was a reasonable price and made the payment. But after my payment is done i received a mail avangate that i had been charged 2499 INR and an invoice is received by which states that i paid a grand total of 2499 INR !!! I'm using bit defender from last 4 years n never found this kind of problems.
I'm providing screen shots of the offer and the price appeared when i did my purchase and the...
Complaint comments Comments Complaint country India Complaint category Computers & Accessories

Bitdefender - Poor Customer service & Worst Product

Posted: 2012-02-09 by    N Anand
Complaint Rating:  100 % with 3 votes
I have made complaint on issues with basic function of Bit defender antivirus in first week of Jan 2012 and subsequently registered ticket as 201201291001231., however, till date no workable solution is provided by their customer care. I made subsequent reminder, since 01 Feb 2012. No reply was made by Bit defender customer care.

One of the Worst product, I have purchased ever.. Also, their customer care is very poor...

I request this forum to advise Bitdefender to address my issues on priory....
Complaint comments Comments Complaint country India Complaint category Antivirus Software

Bitdefender - unauthorized credit card charges

Posted: 2011-08-15 by    Blueby
Complaint Rating:  100 % with 6 votes
I purchased Bitdefender Antivirus online via their website for several years without a problem. This year, Bitdefender renewed itself without my OK. From what I've read in other complaints, they claim to have an opt out selection somewhere. I keep scans of my purchases and I can tell you there was no such thing. Avangate, who handled this unauthorized charge, mentions an opt-out selection on their web site but I had never been to their site. Never knew it existed. My last purchase was made through the Bitdefender site with a login and password I had set up there. Was I expected to seek out...
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

Bitdefender - New South Wales - Unauthorised Subscription Renewal

Posted:    mattdee
Complaint Rating:  100 % with 6 votes
Bitdefender recently charged my credit card for renewal of their anti virus software although I haven't used their software for well over 12 months. I have contacted them via various electronic means without any reply other than two automated responses from customerservice@bitdefender.com. Customer service? This company is obviously in financial trouble. If your reading this you have most likely experienced the same as me. So may I suggest everyone one who reads this tell everyone you know about these thieves and advise your friends NEVER to purchase Bitdefender. This is my worst experience...
Complaint comments Comments Complaint country Australia, New South Wales Complaint category Antivirus Software

Bitdefender - California, San Diego - Cannot Obtain Refund

Posted:    jklamar
Complaint Rating:  100 % with 1 votes
DO NOT BUY THIS PRODUCT - IT DOES NOT WORK - YOU CANNOT OBTAIN A REFUND.
I purchased Bitdefender Antivirus 2010. The software continually stops monitoring and the crashes my pc. Technical Support is unable to solve the problem. They suggested that I wipe out my entire system, reload windows and then their product. Of course, this is RIDICULOUS.
I was well within 30-day refund policy stated on their website. I have made repeated telephone calls and emails requesting refund. To date, I have not heard from the company, after prolonged waits on the telephone, when I reach customer support...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Antivirus Software

Bitdefender - North Carolina - bad service & bad product

Posted:    DJJohns
Complaint Rating:  100 % with 2 votes
The product worked for about six months, then wouldn't update. CSR had me reinstall 2010 version but that made things worse. I spent close to two months with CSR after CSR, always being told that I would receive an email within 24 hours, but I wouldn't. They would have me jump throught hoop after hoop doing things that were supposedly going to get rid of my problem but it seemed that the real reason was just to stall. Was finally told that I would not get a refund. Then I told them that would blog about their poor product and service. After that, I was told that I would get a refund. But...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Antivirus Software

Bitdefender - Worst antivirus ever made

Posted:    Joly
Complaint Rating:  100 % with 3 votes
I had read various reviews about bitdefender antivirus, so I decided to try it. This was the worst antivirus I have ever installed. It bogged down my computer to the point, where I could not even do a google search. It would take almost 20 minutes to boot up. There tech support kept having me install patches. It was one problem after another. Customer service would not issue me a refund even though their product does not work correctly. After 2 months I removed it from my computer, without any refund from the company. My computer is now running smoothly....
Complaint comments Comments Complaint country United States Complaint category Software & Games

Bitdefender - Québec - Security internet service

Posted:    F Horosko
Complaint Rating:  92 % with 13 votes
Security product for internet. Product does not work. Company cannot be contacted by phone, line is continually busy. They do not respond to email or the live chat service that they offer. There is no way to correct any technical problems with this company. There isno way to get your money back. You risk you personal information security with this disgusting company which is based in Romania. DO NOT USE THIS AWFUL EXPLOITATIVE COMPANY...
Complaint comments Comments Complaint country Canada, Québec Complaint category Internet Services

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