BioLife Plasma Services
reviews and complaints

I’ve been coming to Biolife and donating 6 months on and few off and then back on, they got new machines and new needles and have stated they have had many issues with them . All of a sudden 2 weeks ago , one time the machine kept stopping that I was on and they asked to adjust it so I said sure- they adjusted 4 times and it kept happening but said I donated enough they can use it and they don’t want to keep me on the machine too long so they took me off. It happened again 2 more times. I was told they’ve had many issues with the new machines and new needles that this has been happing a lot to people. So they did a vein check and stated that my right arm could not be used ever and ONLY my left could be used and I need to be a lead stick so I need to ask for a pink slip every time - that’s fine , I had no problem with it. So one of the girls that works there suggested last time “when you come in next, have them go in above the mark because I think they keep sticking you in the same place it may be scar tissue causing the machine to stop because you’ve never had an issue before and you have great return , so that may be what it is and we have a lot of new people here”. I said “sure no problem”. I came in for my appointment today and they flagged me in the computer- I waited 20 minutes for someone to come and talk to me and then she proceeded to tell me that I was deferred 30 days from donating because my last few donations were not 100% and its in their system that I REFUSED to let them use my right arm! The arm I was told ABSOLUTELY DO NOT USE and all that was supposed to be in their system along with me being a lead stick-NEITHER of which was documented in the system in my file , so this person proceeds to be so rude to me and accusing me of refusing to let them use my right arm to complete my past donations. I knew that 2 of the people who vein checked me last week , were working today and that I told her she needs to speak to them because they will remember - She said “ I will go see if your story matches with what they remember “- like I was so appalled the way I was being treated and accused of things that were not true by any shape or form! She was accusing me of lying! Then she came back and was like “ yes they remember what happened but since no one put it in the system it’s defaulting you to 30 days before you can donate again”. I work in healthcare and I try to give back which is why I donate and I am just blown away the way I was treated and the things I was accused of and then zero apology when she knew I was telling the truth - she could care less.

Funny how ZERO of the proper information was put in but the lie about me refusing to let them use my right arm was in there- how on earth does THAT happen?! This is the Mounds View location in MN.

Biolife should be embarrassed this goes on and I will be letting people know.

If I could give this place and the nurses that work here 0 stars I would. I had the absolute worse experience here and will I will not be donating plasma or blood anymore. I waited nearly FOUR hours to donate because a "nurse misplaced my new donor placard" which had my social security number on it. That is what I was told by the supervisor on duty (Saturday January 27, 2004). The nurse who took my new donor placard is named Kayla.

Once I was finally hooked up to the plasma machine I immediately began having reactions. Because it had been over 3 hours that I had been waiting, I'd had nothing to eat. I experienced weakness in my hand, heart palpitations, scratchy voice, itchiness and tingling in my mouth. When I told the technician what I was experiencing she told me this was normal, but I did not feel safe or comfortable in the care of these nurses. I have donated blood before, but this was my first time donating plasma, and the lack of attentiveness and blatant carelessness has completely turned me off from ever wanting to donate my blood or plasma anywhere, ever again. In my opinion what I experienced is absolutely NOT worth the compensation. I wish I could scrub this experience from my memory.

Not to mention the bathrooms were filthy with paper towels strewn all over the floor and no paper towels to dry your hands. There was also blood on the floor in one of the restrooms, and considering this is a health clinic where blood and plasma is being drawn, I don't even have to tell you how unsanitary that is. I did let Kayla, one of the nurses know, but in the 3 hours I waited to be seen, I didn't see one employee go into the restroom to clean it up.

These people are liars and do not care about the donor clients. They don’t put the needs of patients first. I was able to donate plasma and willing to be part of a team that’s working towards making life’s better and I truly respected that of this company but sad to say I was sadly mistaken this company is more concerned of themselves and being bullies versus patients needs of plasma I got permanently deffered because I told a staff I felt my rights was being taken away due to them forcing me to deal with a staff that clearly didn’t appeared to care to deal with me and I reframed from her assessing me. No issues occurred on my part but I was told I couldn’t come back because of me expressing to another staff the unfairness of it all. I was called after that and told to not return because of that. This is the only time BioLife responded. See picture below.

URGENT! LOCATION: 7555 Northwest Loop 410 #103, San Antonio, TX 78245

"DO NOT COME HERE! I thought I would make extra money for Christmas on my day off so came to this location. They do not change their gloves, even if you ask them kindly after they assist other donors. I asked a lady with a hijab to change her gloves before she attended to me. She yelled and said she was not going to. She took me off guard. I thought why is she yelling? I asked her kindly again asking to please change them, but she continued to refuse. I explained to her that my concern was that blood can transmit disease-like aids, and it is important to use clean gloves when working with blood and taking care of multiple donors. However, she became angry and yelled at me, refusing to help.

She then told me to go back to the end of the line. I was in disbelief and shocked at her behavior. She then said I'm not dealing with you! She called a young man and asked him to assist me instead. However, he didn't listen ignored my concerns, and sided with her. He said it was not in the policy to change them even if a donor asked, In the end, I left feeling very disappointed, frustrated, and concerned for other donors.

I want to warn other donors that this facility may not take the necessary precautions to ensure their safety. I will not be returning to this location and encourage others to consider their options carefully before donating here." Now that I'm here at home writing the review I believe she might have been discriminated against me because I'm a Christian. I was wearing a big cross on my cap and she was wearing a hijab. I will be praying for her.

I was left bleeding out while nurses walked back and forth ignoring me. I asked to speak with supervisor and was told to wait. Supervisor NEVER came out. I have photos I wish to send to the Corporate office of my arm , in which now I have a small knot from the injection. I had to go home and change clothes there was so much blood on my clothes. Someone needs to contact me ASAP or I think I’ll just post the pics with the story.

This nurse did not listen to what I am trying to explain but tather than just told me I can’t donate anymore because of the piercing that I had back may 2023. I remembered one technician documented it while screening me but was not there. I just feel like she did not gave me any chance. Why did they let me donate if they are teally I serving me everytime I come un and dinate with my piercings already done. It is just unfair because I am depending on this donation for my expense for my kids school and also trying to help people.

I have donated yesterday and they told me they were having a problem with the money getting on peoples card something about the bank they told me that it should take a couple of hrs to get on the card it gas been a inconvenience cuz the next day I still haven't received my money I been calling the place I went to but no one is answering the phone I been calling none stop and still no answer I want to know what going on with my money cuz of ur business I am in a very bad spot do to I really need that money yesterday this is very bad business on ur part for not getting this problem fixed quickly

I donated as a lapsed donor on December 28th 2023 in Warren Michigan. I was finished donating by 4:30 p.m. As of December 29th at 11:30 a.m. I still have NOT received my payment! I contacted the card issuer who said it is the fault of Biolife. I called my center and they tried blaming it on the card issuer. They then called me back and said payments should be made by 5 p.m. e.s.t. today. I have a bill that is due before 5 p.m. today which will now be late and I will incur a late fee. Is Biolife going to also "compensate" me for the late fee and my aggravation? Would if it is not there by 5 p.m. today. This million dollar company is ripping off the poor and working class by taking our body fluids and not compensating us in a timely manner as they advertise they do. My next phone call will be to a Lawyer!

My complaint on biolife has not been resolved. I’ve done what they’ve asked of me but they have yet to contact me other than going to compliant board requesting for me to submit my complaint on their website which l’ ve done. I would like to know what I can do next. First they unfairly deferred me for just speaking on my feelings and now they’re lying stating my complaint is resolved which is not true at all. No one has bothered to contact me

I have been donating almost 1 yr. Enduring the long lines and wait times to donate. Often there 3 hours and then 1.5 hours drive time...I quit after my last visit and won't go back. I thought my appt was 7:45 and it was 7:35. I couldn't register and was turned away. It was the day before Thanksgiving, there was absolutely no one in line for testing, two people being test and one person registering. I was told that if I wanted to donate that day to come back at 3:55. AGAIN, no wait at all and they couldn't get me in so I could complete my donation. So, it's just not worth it if they are that un-accommodating. Customer/Donator to Administration interface is severely lacking. I can do something else with the 4.5 hours I was giving to you twice a week.

I’ve been donating for a while now at the Douglasville Georgia location. For the last couple of months wait times have been extremely long. Lines to get your vitals done are wrapped around the inside of the building and the line to actually donate has been the same way. The wait is ridiculous. Once, I stood in line for about two and a half hours and and the entire process took about 3 and a half plus hours, all for $40. I’ve made several appointments after that to only come in and find that the lines are still wrapped around the inside of the building. After seeing that, I’ve just walked out each time. BioLife has to understand that people have jobs and other responsibilities. Most of us can’t afford to be there for three to 4 hours. They seriously need more staff or they need to rethink their scheduling process. Because of this, I won’t be donating anymore.

I've been a plasma donor for almost 2 years. I've recently been receiving $140 a week but now it's been reduced to $130 and the alert I received was showing as a "reward" I spend on an average, 2 hours at Biolife every time I donate.

Why do people get rewarded when they stop donating? Why don't you reward the people who continuously donate every week instead trying to get away with paying as little as possible? I feel our time and plasma is definitely worth more than that. My husband stopped donating for 6 months and you offer him $750 to come back while I never quit and I was getting $140 a week. Please tell me how this is fair!

I've literally received 5 payments of $40. And every time I go away they just keep giving me another $40 not giving me the promotion. Even though it states on the app that I have the promotion. I've already called them and I've already emailed them and they just keep telling me the same stuff over and over again.. Or they tell you to call the number on the card which doesn't take you to anybody.