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BioFOG / SCOE10X.com
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BioFOG / SCOE10X.com
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3.0 6 Reviews

BioFOG / SCOE10X.com Complaints Summary

3 Resolved
3 Unresolved
Our verdict: While BioFOG / SCOE10X.com has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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BioFOG / SCOE10X.com reviews & complaints 6

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Newest BioFOG / SCOE10X.com reviews & complaints

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11:37 am EDT

BioFOG / SCOE10X.com scoe 10x does not work

Purchased this product and used it just as directed. Scoe 10x did nothing to eliminate odors. Since they boasted about their 100% satisfaction or money back guarantee, I bought it with high expectations. This product is crap and does not work. This is a scam. Called customer support for a refund and was told to bad.
I tried this product every way that was suggested on their directions. I tried to leave a review on amazon, but you could not leave a review on amazon. Now i understand how all of their reviews are 5 star. Scoe 10x hand picks what they want posted. Please do not get scammed by this product.

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4:28 pm EST

BioFOG / SCOE10X.com biofog scoe 10x

While I do not have a complaint about the scoe 10x product itself, the biofog customer service is one of the rudest and most condescending I have encountered!

Product instructions on their website indicate a dilution ratio of either 1:9 or 1:8. As I had a particular malodor and wanted to mix it correctly, you would "think" the csrs could answer that. Left me dangling on hold for 18 minutes only to get a gum-chewing lady tell me to "read the instructions". Explained again and she said she "guessed" it would be blah, blah.

The worst part: this nutcase company proceeded to call me twenty-three (23) times in the space of one hour after I got the supposed answer. I did not answer the calls. Talk about harassment. This was a call to their 678 area code number; not toll free. As they did not ask my name/number, they obviously culled it from their callerid records.

Product is good. Customer service awful. Unless you want nuisance calls, don't call them.

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1:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

BioFOG / SCOE10X.com does not work

I also purchased scoe 10 after reading all the positive reviews. It did not work for me. I followed all the directions. I sent in my own 50-50 review. It was never published on their website which leads me to believe they only post the "glowing" reviews and not the negative ones on their website. I did email them and ask why they never posted any negative comments, no response. I would not buy this product again. I found a good cleaner from "dr. Fosters and smith."

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Is BioFOG / SCOE10X.com legit?

Our verdict: BioFOG / SCOE10X.com has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores BioFOG / SCOE10X.com's position as a benchmark of trust and quality within its industry. Users and clients of BioFOG / SCOE10X.com can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

BioFOG / SCOE10X.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: BioFOG / SCOE10X.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for BioFOG / SCOE10X.com. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Scoe10x.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Scoe10x.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • A user on Complaintsboards.com notes that they were interested in purchasing a product from BioFOG / SCOE10X.com, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • BioFOG / SCOE10X.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to BioFOG / SCOE10X.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We have detected an internal review system on BioFOG / SCOE10X.com's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
ComplaintsBoard
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3:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BioFOG / SCOE10X.com rip off size

I ordered a starter kit, expecting a bottle of decent size. Instead they mailed me a large, cheap plastic bottle to put the liquid in (99 cents) and a tiny 4 oz. Bottle of the supposedly fabulous liquid, which smells like soap and bleach. I unknowingly, paid $25.90, incl. Shipping ($5.95). This is a rip off, I did not need or want the plastic bottle, just a decent size of 16 oz of the liquid to try. Their ad never mentioned the cheap, large plastic bottle, which is available everywhere for 99 cents.

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Nancy Corsten
Germantown, US
May 14, 2011 11:48 am EDT

This comment is a little rough. I, too, wanted more, but I diluted the concentrate as directed, saturated the whole 8x8 area, and odor is gone! I don't feel ripped off at all.

ComplaintsBoard
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7:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BioFOG / SCOE10X.com fraud and cheating

The company biofog sells a product called scoe 10x that is 'guaranteed' to eliminate all annoying odors from numerous surfaces and materials. I bought a 32oz. Bottle of concentrated product for $80.00 and used it to attempt to remove the odor of dog urine from the subfloor of a house I recently bought. I used the product exactly according to instructions on the bottle, yet it failed to remove the odor. I contacted the company, talked with the owner john davidson, but instead of receiving a check from their 100% money back guarantee, I received insults and name calling. By the end of the conversation john had called me an idiot liar who could not comprehend how his product worked or how it was meant to be used. John davidson told me that I had used the product incorrectly and that he would not give me my money back. He told me the product only worked when the surface was kept wet and that I should have covered the treated area to prevent evaporation. However, instructions on the bottle clearly state to apply the product and then let dry. John davidson was an arrogant jerk who is not a man of his or his company's word. Not only is scoe 10x an ineffective product that doesn't work or deserve your money, but also it lies about it guarantee and its owner lacks proper manners.

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9:04 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

BioFOG / SCOE10X.com scammer

I purchased the 32 oz scoe 10x and used as directed over several days to eliminate odor in a coffee table. I tried using this product both ways, letting it dry and the saturation method. It did not work, therefore I returned it with my original purchase receipt for their 'guaranteed full purchase price plus shipping and handling charge refund.'

The only response I received was insulting comments like 'you need to get a life' etc. And have been denied any refund. John davidson's final reason for denial was that I did not contact them to get a 'return authorization number'. Although I sent the product back with a united states post office tracking number and received the time and date the product was received at the alpharetta georgia address mr. Davidson still refuses to honor his guarantee.

The $ amount was not that much, but it's the principle of the 'guarantee' not being honored. So, buyer beware, this company evidently has a reputation for never honoring their own return guarantee (more money in john's pocket). Mr. Davidson needs to take some customer relations classes and try to work with customers instead of trying to belittle and degrade them. Not a good way to run a company. Don't buy this product!

Note: I did inform mr. Davidson that I would be spreading the word as much as possible about his lousy product.

Read full review of BioFOG / SCOE10X.com and 38 comments
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Janie Riggan
, US
Aug 29, 2022 5:09 pm EDT

Horrible product. I am trying to get a refund. They say will send e-mail something to fill out. Have not sent. These are scammers. I will have the attorney that I worked for for 24 years for advice.

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SherrieN
Diamond Bar, US
Jun 16, 2021 4:38 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My dog just got skunked tonight. BioFog SCOE 10X absolutely worked for me. I have tried a lot of products to remove odor from my dogs over the years. Nothing has worked as well as this did. I prepared it at the recommended rate and sprayed the dog and her English bridle leather collar. The smell came off her and the collar without doing damage to the dog's coat or the leather. She was much relieved and so am I.

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Karen59
, US
Jun 02, 2018 1:25 am EDT

Hello... I have 2 dogs and over the yrs they have had accidents of poop, pee and diarrhea. I found scoe 10x when searching online. I bought a bottle and I gotta say I have great luck with this product. I can stand there after spraying and just about watch the stain(s) disappearing. don't have cats so don't know about the cat odor and stains. i'm actually surprised to see so many negative reviews as this stuff is a lifesaver for me!

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googipan
, US
Apr 02, 2017 5:01 pm EDT

I bought the product and it didnt work for me and my dog urine problem was minimum. Im not going to bother sending it back because I know they will come up with some excuse not to send my money back. I will not recommend it and I wont be buying this mess again. To tell you the truth Hoover shampoo worked allot better and thats what I'm going back to I just thought I would try something different turns out its more work then using the hoover shampooer along with its rug cleaner. Forget Scoe10x everything that glitter isnt gold. If you go on their site you wont find not one bad review I should have known better when I saw that.

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Laura31
, US
Jun 05, 2016 11:31 am EDT

Has anyone tried it on wood trim or floor boards I had to rip up my carpet and padding, I tried so many products to get rid of cat urin and the smell off the trim and floor board. nothing is working! not sure if I should buy this.

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Gail Bossett
, US
May 17, 2016 6:28 am EDT

Omg don't look for anything else.. I was so please after using once I put it on my facebook wall.
I used on my carpet odor was extremely horrible by my back door from my dogs in our new home. I thought now I need new carpet nothing worked. then found this product. got it yesterday. following instructions to the t. my back pavers odor gon from my 3 dogs, my rug omg I even got on my hand and knees to smell again before using. trust me I thought this will never work. it's amazing... it's the best thing on the market. extremely happy customer here in nj..

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Feralcatmama
, US
May 09, 2016 3:40 pm EDT

Hello... I have several cats and a few of them think the floors, especially along the baseboards, and carpets are better places to pee than the litter pans. I have tried many products over the years... they would take the odor away for the human nose, but the cats still smelled it and would continue to pee there. then I came across the website for scoe. I wasn't sure if I should put out money on yet another product, but decided to give it a try. I also ordered the black light. after the products arrived, I was a bit confused about what temperature lukewarm is but in the directions it also says "neutral to your skin". I took this to mean that you couldn't feel it on your skin if it was the right temperature... which would be 98.6 degrees f. so that's the temperature I used and the product seems to work for me. I used it on all of the perimeters of the rooms that I knew the cats had peed, I put plastic over the product for the 20 minute duration so it wouldn't dry out, and then I would wipe it up, or in some cases let it air dry. so far, none of my cats have re-marked where I have treated. with a black light I had noticed that pee had been sprayed up the walls in one room. I used the product, but after I was finished, the black light showed that the stains were still there. I contacted the company and I was told that if the urine had been painted over, then the product wouldn't work. I had never painted the walls, so I came to the conclusion that the previous owners had animals and had painted over the stains. about the black light I purchased, I returned it because I didn't realize that we already had one and I must say that I did not have any issues with the return process. I emailed for a return authorization number, got it, returned the product and got my refund. so, for those of you who are having problems with the product, it could be the material you are trying to clean, it could be mixing problems, I don't know, but I wish you luck in finding something that does work for you. I agree with some of the reviewers that say it's hard to get a refund if the instructions are not exactly followed. for example, I don't think I am the only person that didn't know what temperature lukewarm is. that can make it tricky to get a refund, because how can you prove you mixed it correctly... I guess maybe that's why they want the bottles returned?

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JungleJim19
, US
Mar 28, 2016 4:06 pm EDT

I have used this product several times over a couple years. I purchased the 32 oz jug and I mix it in a new spray bottle as directed. I can honestly say it never works for cat urine. new carpet, new tack strips under and I end up pouring the product on until the carpet is soggy and it can't absorb anymore. I let it dry over several days covering it to keep it moist. I can't comment on the return policy, I figure I will keep using it until it is gone and not re-order. it does not work on cat pee. love the clean smell when it's wet and it doesn't damage anything, just leaves the cap pee smell behind.

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Dennis Durost
, US
Nov 12, 2015 10:07 pm EST

Tried this product on a very dense 5x7 rug. treated front and back according to the instructions. the rug still didn't smell right so I used the black lite and it showed the urine stain had moved to a place previously not affected. ended up taking the rug to the dump. I could have used the refund policy to request a refund but thought it better to levy some criticism at the marketing approach instead. before buying the product I should have looked at the ridiculous skunk video. the instructions clearly state that the spray bottle should be used for flat surfaces and for rug fiber the product should be applied directly to saturate the fibers. that makes sense. however, in the video, they spray the skunk rather than submerging it in the scoe 10x solution. how did the fur next to the skunks body get treated? why was one guy wearing a gas mask while the narrator had no protection and didn't seem fazed by the odor? quite a scam! as regards the testimonials, you cite over 1, 000 but don't show that many. all carry a 5 star rating. your site indicates that all reviews are posted. based on my experience buying on amazon, regardless of how good a product is there will be a few reviews that are low, whether for a late shipment or simply the customer didn't use the product properly. buyer beware!

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JEFFinAZ
, US
Nov 03, 2015 12:38 pm EST

Hello everyone - if anyone is having problems with urine odors on their lawn, I used a product called uri-cide that worked great. I live in arizona where the hot sun beats down on my lawn over 300 days a year, causing a bad urine smell.. I tried about half a dozen products - some worked a little and others really had no effect. the uricide got rid of the smell completely.. at first glance, the price looks a little high, but the product comes in a concentrate and you get a whole lot of product once you mix it with water. the package comes with everything you need to apply the product. they have a website uricide.com and it's also sold on amazon.

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