CanvasDiscount.com
reviews and complaints

I ordered a 16x20 canvas with the expectation that I would frame it w a standard 16x20 frame. The product that I actually got was 15-5/8 x 19 5/8. I have never received a picture or a frame that has been so off, but the response I got from these people is that is was a normal variance of production and not a flaw. This is just admission of poor workmanship and even scammier service. Good luck finding a frame that works without paying a fortune for a custom frame. Better off paying another place for the correct

Ordered 2 mugs on Dec 8. When they arrived I was extremely disappointed in the quality of the photos. They replaced them and they are WORSE than the originals! Customer Service is actually a out sourced call center they are rude and there is no way to escalate the problem except to email, and you just get a generic response FROM THE CALL CENTER REPS! I Was a repeat customer. Will never use them again

hey doubled my order and charged me twice when I only ordered the pictures once, and talking to customer service was a complete nightmare. I have to file with my CC company to fight the second charge. Customer service emailed saying sorry blah blah, but no refund. Please be careful when doing business with this company. I responded to your email yesterday, and you still need to let me know about my refund. I just got the email from them your self a considerable favor do not buy from them because if you are billed twice they do not own up to it and I will file now with my CC company since I do not get any where with the canvas discount people

Im writing to find out where 2 of my canvases that were saposto be remade are. I wanted the picture to cover the whole canvas, instead i got a picture slapped on the canvas with words on the canvas. Whenever i try to find out where they are i keep getting your package has been delivered, yes it has but not to my liking still waiting on remakes 2 of them. Can some one call me in the afternoon [protected] Thank you

Nancy Killian

P.S. If this is going to be a problem then u can refund my money for 2 of the canvas

The blanket is so very flimsy, and the label was stuck on the face, so when it was peeled off, it took the color with it! I ordered it on 7-28-22. #USA99903223396 It was going to be a gift for my great granddaughter. I want a refund! Paid with Amazon account [protected]

Orders

Usa99903171651

Usa99903171609

Promised 80% off didn't get it.

I will not use your services any longer. Two orders 6 prints and no discount. Why do you say this in email I did activate it but no discount. I will be telling my friends and family not to order

I ordered a fleece blanket USA99903042380 is the order number. The tracking number is UY006006267CH. I received an email that my order was delivered. It was not delivered. I emailed the company and they told me that delays do happen and that I "need to be patient". I tried to explain that there was no delays but that my order wasn't delivered when they said it was. They will not contact me back. I asked for my purchase or a refund. I have heard nothing back. How can i get my money back?

Order #USA99902934812 was placed before the deadline for guaranteed by Christmas delivery. Shipping label was created on the 20th and the order just sat in your distribution center. As of today, 12/27/2021, my order has still not left!
At a time such as this, there should be better systems put in place. Simply responding with this message on orders that you claim to guarantee delivery by a certain date is not appropriate: (Please note that we can not influence the speed of delivery of the package, but generally the delivery takes from 6-10 working days. If the sending number is still not trackable and there is no movement in the shipment tracking, your shipment has apparently not yet been further processed in the incoming depot of our shipping partner UPS or possibly forwarded to the next depot without a label scan).

Very upset. Not only did my family leave without their gift, now I will need to spend additional money to ship it to them once I do receive my order.

Ordered and never recieved so then they said they would.resend but gave me the same numbers as before so I waited and again didn't receive anything. It was a present for my mom who I see once a year and now I have nothing to give her for Christmas. I tried to contact a third time and now they won't even write me back so I have no present for Christmas.

The canvas print I received is not what I wanted. The pic I sent is centered in the middle of the canvas along with writing and words like the website page I ordered from

I see no way to add identifying information so I'll say that I live in Cambridge, Mass. 02139. This company knows who I am. bought 3 stretched canvas prints. Two were okay, one was made too small and when it was put into the $100 frame that I had already bought for it, there were gaps between the edges of the print and the inner edges of the frame. I contacted Canvas Discount, they asked for photos, I sent them, and they said they'd send a replacement. I asked them if they wanted me to return or destroy the defective print and they said NO, so I put it on the curb and someone took it. I also specifically asked them to make sure that the replacement was a bit larger. No response.

The replacement arrived - with the same problem! I contacted the company again, got no response. I then left a negative online review at another site and decided to fix the replacement by gluing black strips of cardboard to the sides of the stretcher to make it fit in the frame as it should and minimize the gaps.

A week later Canvas Discount contacted me with an apology, saying, "mistakes happen, we'd like to make some sort of remuneration", so I asked for a refund just for the canvas print that they screwed up twice - and was told: "We'll give you a refund, but you have to destroy the print and send us a photo of it." I explained to them that I did work on the print to make it fit the frame! I was NOT going to destroy it, especially since I was told by them that I didn't have to return or destroy the FIRST one that they also botched to get the replacement.

Replies from this company have been at times odd, cryptic, conflicting, unhelpful, impersonal, or form letter type responses that did not address specific questions. The quality of the print images themselves is very good! I would have been a repeat customer! The the refund that they promised? Still waiting. For what they put me through with two screwed up prints, my having to work on the replacement, and the aforementioned responses or lack of response, I feel they owe it. THEY botched the two prints, THEY apologized and agreed that there was a problem, THEY agreed to a refund.

Order # USA99902707516 I placed an order with this company the end of August and received an email stating it would be delivered in two separate packages. I received one of the packages quickly but never received the second package. I have notified the company by email 5 or 6 times as there as the tracking number they provided stopped providing any tracking information beyond Sep 2nd. The company claims that they processed a refund, but there has been no refund to my account and it has exceed the 3-5 business day waiting period. I have tried reaching them by phone but the line goes dead after 15 - 20 minutes.

I ordered 2 canvas pictures on August 21st. It is currently September 13th and the order status just says "order received". I have contacted customer service twice by email. They responded both times fairly quickly, saying they would check on my order. I have given them ample time to resolve this and nothing has happened. I don't like to complain, but this is not acceptable.

Honestly, I cannot possibly imagine how this company is getting good reviews. I have to think at least some portion are fake and or bought. That or they've just plummeted in quality. Here was our experience:

We ordered a canvas print of a photograph we took while on vacation. The first print arrived and it was so dark, you could hardly make out our faces. On top of that, the canvas was stretched poorly and unevenly. The canvas came mounted on thick frame that was supposed to be white on the sides. The white was showing up on the front of the canvas and it was completely uneven. Imagine a Polaroid picture, except the white frame is completely uneven and not square.

There is a "contact us" form on the website and it says that you have to send in pics of the problem if you're requesting a reprint, but when I tried, the form wouldn't send and I had to retype everything - over and over again. Anyway, long story short, I ended up calling in and after a very long time on hold, I finally got someone who said she knew about the website problem and to just email her the pictures I had. Once they saw the print, they agreed that it was too dark and improperly stretched. They offered to resend it printed and stretched correctly. Nice, I thought.

Attempt 2
For the second print, the color was now correct, but the canvas was still stretched improperly (same as last time) and this time the canvas was dirty. It's worth noting that each canvas comes completely sealed in plastic wrap. Anyway, all four corners had dirt on them (which showed up extra well on the white that shouldn't have been there). Also, there was a big black smudge in the center of the canvas. Again: pictures, call, email, reprint.

Attempt 3
Attempt 3: The canvas was for a third time stretched improperly and again the canvas was dirty. I mean, how is that even possible? At that point, I gave up and asked for a refund and (spoiler alert) I'm probably just going to end up having to dispute the charge with my credit card company.

All in all, a very poor experience. Whatever they've done well in the past, it seems they're no longer doing it. Try literally anywhere else.

I placed an order on December 7th for a Christmas Present that was guaranteed to be delivered by Christmas. By the 18th I started to track it and it showed it was being shipped back to CanvasDiscount for some odd reason. I saw they had 2 zipcodes on my ship to address which might been why. So I tried to email them, except I got an automated we are busier then ever, check your tracking response, so I tried to call but no one would answer. I tried emailing again telling them about the 2 zipcodes and finally they said they would reship and sorry for missing Christmas date, here's a voucher for your next order (but you have to pay shipping) BUT THEY DIDN'T FIX THE ZIPCODES! So they gave me the same tracking number again and I am yet tracking my old package which is set to deliver on 12/17/20. Figure that one out. I am getting no where and I have no order in front of me! I just want my money back at this point and never want to do business with them again! I have never been NOT helped by customer service like this EVER in my life.

The email correspondence below...

I AM BEGGING YOU PLEASE JUST REFUND MY MONEY…MY PACKAGE IS NOT COMING…SEE BELOW!
I STILL HAVEN'T RECEIVED MY PACKAGE THE 2ND TIME. I PUT IN THE TRACKING NUMBER BELOW (AS YOU CAN SEE IT SAYS AS OF 1/5/21) TO TRACK IT AND GET THE FOLLOWING TRACKING…
AT THIS POINT PLEASE JUST ISSUE ME ME A REFUND BECAUSE I DO NOT WANT TO WAIT ANY MORE AND I DO NOT WANT A VOUCHER FOR ANOTHER ONE.
I JUST WANT MY MONEY BACK.

Top of Form
Tracking Number801779834405066179
Updated: 01/05/2021 11:37 A.M. EST
Bottom of Form
Tracking Status
In Transit by Post Office
Estimated Delivery
Thursday12/17/2020
Estimated Time
by 9:00 P.M.
Additional Information
Mail Innovations is not a day definite service. Please check Shipment Progress for transit details.

Owned and operated by Sanco Industries, Inc.

Andrea Muncie

www.pondchamps.com
PH: [protected]
Fax: [protected]

From: [protected]@canvasdiscount.com
Sent: Wednesday, December 23, 2020 5:18 AM
To: Andrea Muncie
Subject: Service Request to canvasdiscount.com / Order USA99902053863 / Topic: Order Status [ ref:_00D0NgIuX._5003VALRkx:ref ]

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Dear Andrea,

Thank you for your message.
Your order has been dispatched.
The tracking number of your package is: [protected]
You can check the status of your shipment under the following link: http://www.UPS.com/us/
Simply enter the tracking number of your package in the "Search" field.
Please note that we can not influence the speed of delivery of the package, but generally the delivery takes from 6-10 working days.
If the sending number is still not trackable and there is no movement in the shipment tracking, your shipment has apparently not yet been further processed in the incoming depot of our shipping partner UPS or possibly forwarded to the next depot without a label scan.
We kindly ask you to have patience for 1-2 days. If your shipment will not have arrived by then, and you will not receive any updates on the tracking data of your shipment, please do not hesitate contacting us. We will then initiate a search and, if necessary, provide a replacement delivery.
Kind regards
Veronica Sanders
your canvasdiscount.com service team

____
Best Canvas Inc
3443 NW 107th Street
Miami FL 33167
US

--------------- Original Message ---------------
From: AndreaMuncie [[protected]@pondchamps.com]
Sent: [protected]:46:17
To: [protected]@canvasdiscount.com
Subject: Service Request to canvasdiscount.com / Order USA99902053863 / Topic: Order Status

Order: Yes
Order Number: USA99902053863
Description: I ordered on Dec 7th it shipped on Dec 9th and delivered to my local post office on Dec 14th and NOW IT`S HEADED BACK TO YOU! What happened? This is a Christmas Gift and even said it would get there by Christmas. Please EXPLAIN! [protected]
Topic: Order Status

ref:_00D0NgIuX._5003VALRkx:ref

Charged my card and haven't received a confirmation email to track my item. I called and it keeps hanging up

They charged my card and the tracking number isn't tracking in ups. They said it shipped a week ago and still the same. I email them and they give me the same tracking number. The email took them 5 days to respond to. I have used them before with no issues but this has turned me off to them

I ordered a blanket on November 20th for 45$ and still haven't received anything nor do I know anything about it. This website is trash. Never would I recommend anyone ordering from this website. They have little to no customer service and they never answer back or the phone. No way to contact at all

I ordered a picture coffee mug. Today I received it and it belongs to someone else. It isn't the mug I purchased. The product is also broken. It want only wrapped in paper with nothing to protect it. How can I get my picture mug and what should I do with the broken one that is not mine. This is a Christmas gift and I need it before then.

I ordered a print canvas for a specific event. I received the canvas with half of the head missing on one person. I have tried contacting them to return the canvas and reorder a different picture, but I keep getting a Bot which can't help me at all. I'm frustrated because it's been weeks and weeks and I still can't get this resolved. I have called the number given with their address but no one answers and then they finally hang up on me. I have even requested a refund but I got an e-mail saying to destroy the canvas, send them a picture of the ruined canvas in an e-mail and maybe they can help me with my refund. But they don't give me the alternative of where to send it. They have had my payment in full since the beginning and I feel they are waiting long enough until the last message will be that they can't refund my money because it has been too long. I thought canvasdiscount.com was a legit company, now I say they just scammed me.