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Best Western Complaints & Reviews

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Best Western - Maryland, Baltimore - smoking charge

Posted: 2013-12-30 by    enuffsaid531
Complaint Rating:  0 % with 0 votes
My fiance and I was charged 100.00 for allegedly smoking in the room. We Both know we didn't smoke in the room, but they (manager) stated she smelled marijuana! We were floored for these false allegations. No real manager was on site so we had to wait til monday to talk to a general manager. They were very unprofessional and very dishonest. They just trying to get over on people..Always check your invoice before leaving any hotel especially Best Western!...
Complaint comments Comments Complaint country United States, Maryland, Baltimore Complaint category Hotels

Best Western - Oklahoma, Blackwell - There's two complaints

Posted: 2013-10-14 by    Countrycleatus
Complaint Rating:  0 % with 0 votes
I work for a company that provides rooms when I travel. Office manager booked room and sent card authorization which showed it was received, knowing she would be out of office following day. The next day when I check in the hotel can't find it and uses my debit card, saying they will charge me for one day and it will be straightened out following day. They charged my card twice first $117 the a minute later $680. This info come from my bank. Next I'm working nights so I have had do no disturb on door, but after getting up at 3 asked if housekeeping was there the desk clerk said yes. I...
Complaint comments Comments Complaint country United States, Oklahoma, Blackwell Complaint category Hotels

Best Western - Oregon, Bandon - false advertisement

Posted: 2013-07-10 by    CHRISTINE B
Complaint Rating:  0 % with 0 votes
we made reservation to stay at this best western on 07-03-13 by phone. prior to making our reservation i looked up what the motel had to offer on the internet. it said a FREE COMPLIMENTARY BREAKFAST would be available availble there. at the time to check in, i was asked if i knew about what things that were available there. i was told i would receive a HALF OFF BREAKFAST COUPON. it was not because i could not afford the other half of the breakfast. i clearly believe this particular best western was falsely advertiseing on the best western wed sight. because of this we decided to stay at another...
Complaint comments Comments Complaint country United States, Oregon, Bandon Complaint category Other

Best Western - South Dakota, hotsprings - over charged

Posted: 2013-04-10 by    D.PARSONS
Complaint Rating:  0 % with 0 votes
STAYED 2 NIGHTS AT BW, A DAY APART AND WAS CHARGED $10.00 MORE THE 2ND NIGHT AND TOLD THE RECEPTIONIST IF SHE COULD LOOK BACK TO SEE AND SHE SAID NO. WE TRIED TO TELL HER THE PRICE DIFFERENCE AND SHE SAID THATS THE RIGHT PRICE. I DIDNT FIND THE RECEIPTS TIL WE GOT HOME FROM VACATION AND SURE ENOUGH WE WERE CHARGED $10.00 MORE THE NEXT VISIT ONE DAY LATER. I DONT THINK THAT WAS FAIR OR NICE THE WAY SHE HANDLE IT AND DIDNT EVEN TRY TO FIND OUT WHAT WE NEW WAS RIGHT. WE STAYED 4/5/13 THRU 4/6/13. CAME BACK 4/7/13 THRU 4/8/13. CHECKED OUT ABOUT 10:00 A.M. NICE MOTEL THO....
Complaint comments Comments Complaint country United States, South Dakota, hotsprings Complaint category Hotels

Best Western - Oregon, Portland - Falsely charged $500 smoking fee

Posted: 2013-03-27 by    Bmcgee3
Complaint Rating:  0 % with 0 votes
My recent stay at Best Western Inn at the Meadows has been one of the worst travel experiences of my life. I was falsely, and unlawfully charged a $500 a smoking fee despite the fact that smoking did not occur in the room. The manager is basing this solely on his discriminatory opinion and bias.

-My credit card was initially charged $500 on 3/23/13 for a smoking fee
-That charged was then reversed the same day
-A subsequent charge of $352.68 was made on 3/23/13
the charge for $352.68 was then voided and my card was again unlawfully charged $500 after checkout...
Complaint comments Comments Complaint country United States, Oregon, Portland Complaint category Hotels

Best Western - Don't want your vehicle vandalized - don't go to best western in s. Plainfield

Posted: 2012-07-16 by    Koleka
Complaint Rating:  0 % with 0 votes
I experienced a tragedy in my life – I had a fire in my home and lost everything and so for 2 1/2 months I was going from hotel to hotel. I finally decided to station myself at the Best Western Hotel in South Plainfield, NJ for about a month or so. I would normally try to park my vehicle directly by my window so I could keep an eye on it and one morning I went out to my truck only to see it had been vandalized by what I was told – some crazy jealous woman who obviously had some mental issues. Not only had she vandalized my truck but she also had vandalized about 5 other vehicles that...
Complaint comments Comments Complaint country United States Complaint category Hotels

Best Western - Tennessee, Chattanooga - Poor Service

Posted: 2012-06-25 by    Jessica Bowns
Complaint Rating:  0 % with 0 votes
DO NOT STAY HERE!! WE BOOKED THIS HOTEL FOR OUR HONEYMOON AND THE NIGHT WE ARRIVED A GROUP OF GUYS HAD PULLED A GRILL OUT ON THE GRASS AND WAS GRILLING AND DRINKING. THE NEXT MORNING WHEN WE WERE LEAVING WE SEEN THAT MY CAR HAD BEEN HIT IN THE PARKINGLOT. WE REPORTED TO THE FRONT DESK AND THEIR STATEMENT WAS THAT THE ONLY PERSON THAT HAD ACCESS TO VIEW THE PARKINGLOT CAMERA'S WERE THE MANAGER AND HE WAS OUT OF TOWN. I CALLED SEVERAL TIMES TO SPEAK WITH THE MANAGER AND HE AVOIDED MY PHONE CALLS AND WOULD NOT RETURN MY CALLS AFTER SEVERAL TIMES OF CALLING THE PERSON AT THE FRONT DESK SAID THE...
Complaint comments Comments Complaint country United States, Tennessee, Chattanooga Complaint category Hotels

Best Western - Dirty

Posted: 2011-09-14 by    seth
Complaint Rating:  0 % with 0 votes
Stayed in a Best Western and was not happy about the state of the room.

the room was fairly new furnished but it seemed a bit dingy.

when i complained at the desk they did not seem to be interested in cleaning it or making me happy.

It seems to me that if they want to compete in this economy they are going to need to have nicer rooms and make sure to keep the customer happy....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Best Western - British Columbia, Coquitlam - fulse approved for reservations

Posted: 2011-05-08 by    Garrett allen
Complaint Rating:  0 % with 0 votes
i made reservations on the phone with my visa card on sunday MAY 8th 12am . took a 40 $ cab ride to the hotel and when i got there at 12am they said they would take my visa . i had all my ID card is active pulled 400$ deposit for 1 night only . i was left stranded with know where to go . why does visa claim this card i have from them should work anywhere and im refused service even though its a prepaid card visa says its good . i will never use a best western again unless some compensation is offered . i will tell me friends and family the same thing and im sure they will fallow suit ... deeply...
Complaint comments Comments Complaint country Canada, British Columbia, Coquitlam Complaint category Hotels

Best Western - Queensland, Ipswich - REFUND

Posted: 2011-04-10 by    Karina Anderson
Complaint Rating:  0 % with 0 votes
I am totally disgusted with whomever at this motel made the decision not to reimburse our room payment. We had booked the room to attend the funeral of a dear friend ( policeofficer ) who had been suffering from Luekemia. We then had agonising news that another close friend had died 19 yrs my sons bestfriend. And had no chance of cancelling before 24hrs. I rang and spoke with a lady from wotif and explained we had a tragedy she phoned the motorinn and they told her they were sticking by there policy. I was astonished and would appreciate your help
Thankfully Karina Anderson
confirmation...
Complaint comments Comments Complaint country Australia, Queensland, Ipswich Complaint category Hotels

Best Western - Gave away our rserved room

Posted: 2011-03-29 by    pritk4
Complaint Rating:  100 % with 2 votes
We were going to a concert in San Antonio as a kind of family reunion. We booked 5 rooms at the Best Western Windsor Pointe two weeks in advance guaranteed with a credit card. My son and his wife were the last to arrive, only to be told that the hotel had given their room away and booked them a room in a Budget Inn some where down the road. They didn't even care that we were there as a family and they had just split us up. Nope, they just said tough luck, that's how it is! We called every 800 number we could and it was the same story....
Complaint comments Comments Complaint country United States Complaint category Hotels

Best Western - Kentucky, Corbin - shortage of hours

Posted: 2011-03-16 by    lindagrimes2011
Complaint Rating:  0 % with 0 votes
I Melinda Grimes as an employee of best western was working 30-40 hours a week as a full time employee, then best western hired a husband and wife team from india and now hours are being cut down to maybe 2 days a week. which i was told from management that my hours would not be cut when the couple came in.I have been there going on 2 yrs never called off always worked even on my days off, went in when they was short workers. Also they had employees quit and rehired back and they get their hours, I myself dont think is fair. I have been a loyal employee and I think Im being treated unfair since...
Complaint comments Comments Complaint country United States, Kentucky, Corbin Complaint category Hotels

Best Western - Alabama, Andalusia - DOUBLE CHARGE ON HOTEL ROOM

Posted: 2011-02-23 by    Shannon36535
Complaint Rating:  100 % with 1 votes
My husband stayed at the Best western in andalusia al on 02-22-2012. They charged his card when he checked in for his room then again when he checked out. This is the 3rd time this has happened.

He would stay somewhere else, however the picking are slim for decent hotels in andalusia and although the manager says they will fix it. It takes several days and holds up 80.00 of our money, So be warned . If you stay here, watch your credit card statement and be sure to call them as soon as they double charge you so you can get your money back asap....
Complaint comments Comments Complaint country United States, Alabama, Andalusia Complaint category Hotels

Best Western - Virginia, Fredericksburg - Charge 2 credit card for one night stay

Posted: 2011-02-10 by    Janet Cousins
Complaint Rating:  100 % with 1 votes
On Feb 4, 2011 a reservation was made to the Best Western Hotel in Fredricksburg, Va on Plank Road. We stayed on Feb 5, 2011 and checked out on Feb 6, 2011. The reservation was done with my credit card, but we checked out with my finance' credit card. Something told me to check my account, but the balance didn't match my balance. I went online to check my account and I was charged $64.38 on my credit card, and on my finance' credit card. I don't want to wait for my money. If I don't get results fast, I am taking further actions....
Complaint comments Comments Complaint country United States, Virginia, Fredericksburg Complaint category Credit Cards

Best Western - Florida, Panama City - False charge for smoking in room

Posted:    Cheleymay
Complaint Rating:  100 % with 2 votes
My Husband and I stayed at the Best Western at 1035 E 23rd St in Panama City, July 25th thru July 31st we made the reservations thru Hotel.com and prepaid for this stay, however in checking my credit card bill I realized that Best Western had charged me $100 misc. charges, when I called the location I was told this was for smoking in the room, mind you I am not a smoker nor my husband, The young lady at the desk told me to call back and speak to the General Manager about the charge witch I did, first I was told she was unavailabe and I left a number where I could be reached, waited, and no response...
Complaint comments Comments Complaint country United States, Florida, Panama City Complaint category Hotels

Best Western - Texas, Laredo - manager |employee personal problems

Posted:    raul salinas
Complaint Rating:  0 % with 1 votes
me and my wife are having marriage problems my wife name is christina lara employee of best western celina is her general manager of best western i feel that she as a gm should not interfere with an employee personal problems i have the laredo police department as witness that we were having an argument when my wife call the police then her boss celina shows up tellin me that i was a nobody it all started when i told her that my wife as an employee of bestwestern should not date clients that stay there she told me that she makes the rules and that what she did wasnt wrong we are still legally married...
Complaint comments Comments Complaint country United States, Texas, Laredo Complaint category Employment, Staffing, Recruiting Agencies

Best Western - Stayed in a Best Western and was not happy about the state of the room

Posted:    Firedim
Complaint Rating:  0 % with 0 votes
Stayed in a Best Western and was not happy about the state of the room. the room was fairly new furnished but it seemed a bit dingy. when i complained at the desk they did not seem to be interested in cleaning it or making me happy.

It seems to me that if they want to compete in this economy they are going to need to have nicer rooms and make sure to keep the customer happy....
Complaint comments Comments Complaint country United States Complaint category Hotels

Best Western - Louisiana, Lake Charles - Charges

Posted:    SFANN
Complaint Rating:  50 % with 2 votes
Had a reservation made online for Valentine's Day. The hotel, when we arrived, did not have record of this, though I had a confirmation number. They finally booked us into a room, which was already occupied, after telling me that I would not be billed for the existing reservation. I went to that room, and someone was having sex there. I came back to the front, and they gave me another room, where the maid and her boyfriend were playing around. After getting everyone out, I thought that would be the end of it. However, my bank started bouncing checks. Bestwestern had went into my bank account...
Complaint comments Comments Complaint country United States, Louisiana, Lake Charles Complaint category Hotels

Best Western - Nevada, Reno - Customer Service/billing

Posted:    Steven Dyszkewicz
Complaint Rating:  33 % with 6 votes
We reserved a room at this hotel for Sept 26-28, 2008. Due to a family matter we could not keep the reservation and called to cancel on Sept. 22. We were told that there was a seven day policy for cancellations and that we were too late. We were not informed during the reservation process of this policy nor were we ever notified until we attempted to cancel. Best Western corporate refuses to get involved as the properties under their corporate umbrella are independantly owned and operated. They act only as an intermediary to attempt to resolve a complaint.

We are not questioning the...
Complaint comments Comments Complaint country United States, Nevada, Reno Complaint category Hotels

Best Western - Texas, Addison - Rude manager

Posted:    Valerie
Complaint Rating:  50 % with 2 votes
I recently stayed at the Best Western for 2 nights. I checked out and signed my credit card statement, which was for the 2 nights I stayed. A few days later I check my bank account on line only to find out they came back and charged me for a 3'rd night. So they charged me an extra 88.14. I called and spoke to the manager who told me she would not be refunding my money because they had a large party who stayed at the hotel that night, and one room was a no show. So they charged me for the room??? WTH she also told me she consdiderd me a part of that party. One one person in the party told her...
Complaint comments Comments Complaint country United States, Texas, Addison Complaint category Hotels

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