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BB&T Bank - Alabama - ADJUSTMENT CASE# 0001521659001 ADJUSTMENT

Posted: 2013-04-21 by    LR James
Complaint Rating:  100 % with 1 votes
After rolling over as a previous banking client of Colonial Bank, BB&T has used ambiguous language leading to available account balance confusion. Terms that come across such as daily balance for email alerts falsely state account balances that excludes the previous day(s) transactions; however, this last event has sent me over the edge. I have been charged a adjustment fee of $300.00 dollars leaving my account overdrawn, as I am still rising to achieve a great paying job. Nevertheless, this behavior is egregious, and I am seeking the opportunity to join a class action lawsuit.

Posted...
Complaint comments Comments Complaint country United States, Alabama Complaint category Banks

BB&T Bank - Florida, Fort Myers - fraud

Posted: 2012-12-26 by    sarahmt48
Complaint Rating:  100 % with 2 votes
A BB &T teller allowed someone who is not an authorized signer on my account to go into a branch and cash a teller check. They have not been helpful a t all since this occurred. They told me it could take up to two weeks before it gets assigned to an investigator and they will not put the money back in the account until after the investigation is complete, however long that takes. This is entirely their fault yet they will not take responsibility. What a horrible way to do business. I will never bank with BB&T again!...
Complaint comments Comments Complaint country United States, Florida, Fort Myers Complaint category Banks

BB&T Bank - Florida, Lady Lake - Total lack of assistance

Posted: 2012-02-12 by    Judith West
Complaint Rating:  100 % with 1 votes
I am a single female retiree in Central FL. In 2001 my loanwas with Florida First Federal, then it was sold to Colonial Bank, then unfortunately it was sold to BB&T. That is when my problems began. In early 2011 Wachovia Bank had been watching my account for some activity other than my SS income. When I took a part-time job they suddenly helped themselves to $547.00 from my bank account leaving me with $1 and a $111.00 overdraft. (Needless to say they are no longer my bank after 23 years). However the loss of $547 and a negative balance of $111 put my financial situation in a desperate situation....
Complaint comments Comments Complaint country United States, Florida, Lady Lake Complaint category Banks

BB&T Bank - unavailable money, sales pressure

Posted: 2011-06-01 by    holdinthebag
Complaint Rating:  100 % with 2 votes
I recently set up a savings account and checking account at a BB&T Bank near where I live so I can have an ATM closer to my house. I got suspicious when I was there on Saturday the 21st (May 2011) and I was the only one there at the bank. I checked online and found a lot of complaints about the bank. I deposited money in both the checking and savings accounts on the 21st and it took more than a week for the money to be available in the savings account and the money isn't available yet in the checking account until June 2nd. Anyone have any advice on getting out of this situation? They keep...
Complaint comments Comments Complaint country United States Complaint category Banks

BB&T Bank - Kentucky, Russell Springs - Accepting Fake Signed Checks and Denying loans based on other clients money

Posted: 2011-02-09 by    Ellen-l
Complaint Rating:  33 % with 3 votes
Our daughter wanted to apply for a loan at BB&T in Russell Springs, Kentucky. On her way out the door to apply for the loan her 'Boyfriends' at the time" mother told her " You will not get the loan I took care of it". She went to the BB&T branch in Russell Springs, Kentucky with her grandfather and applied, she had an account in good standing. When she applied for the loan they told her "We do not give out house loans to those who do not live in the house already".

When she returned to her boyfriends' house the mother told her that she called...
Complaint comments Comments Complaint country United States, Kentucky, Russell Springs Complaint category Banks

BB&T Bank - Kentucky - Overdraft fees & Rude Customer Service Reps.

Posted: 2011-01-02 by    rynoworld
Complaint Rating:  33 % with 3 votes
I have a checking account with bb&t, even though there is no local branch. I opened the account, because my employer had planned on transfering me to louisville. The Customer Service was nice and professional at first. I ended up having two things, come through as payments. Which drew my account over, I called the call center, to see if they could maybe work with me or remove the fees or take off a fee. The Rep said, he would have to put it into the system and see if it would take them off. He stated the system said the fees wouldn't come off and if I can't handle an account. I shouldn't...
Complaint comments Comments Complaint country United States, Kentucky Complaint category Banks

BB&T Bank - Hold on my account

Posted:    dcbre10
Complaint Rating:  80 % with 5 votes
Where is my deposit? This is a constant recurring problem. It takes forever for a check deposit to show up with BBT! Everytime a deposit is made (even payroll checks) they put a hold on your deposit for 48-72 hours. Why? No one at the bank could tell me. When I sent an email to their customer service, I got the automated response saying that they will get back to me in 48-72 hours.

Okay... I'm taking that 48-72 hours to move my money elsewhere....
Complaint comments Comments Complaint country United States Complaint category Banks

BB&T Bank - Georgia, Athens - Overdraft Charges

Posted:    Todd Alewine
Complaint Rating:  100 % with 10 votes
My complaint is the same as the others, concerning overdraft fees. I'm out $900.00 in less than a months time. I'm concerned about what can be done to get our money back? I've talked with the local branch, I've called the Bank24 line, and I'm about to call the Corp. H.Q.(which I know will be a waste of time too). Has anyone had any luck getting all of their money returned? Does anyone know how to get this done? If so, could you, please email me with this knowledge? Is there a classaction suit in the process?
My email: samcon6568@bellsouth.net...
Complaint comments Comments Complaint country United States, Georgia, Athens Complaint category Banks

BB&T Bank - Florida, Mulberry - OVERDRAFT FEE,PHONE CALL FEE,USE YOUR ATM CARD FE

Posted:    livewire@hotmail.com
Complaint Rating:  67 % with 6 votes
If you Do not What control, of your own Money Bank at BB& T, they Charge 2.00, to talk to them, 2.00 to use your atm card, they are theief, and YES YES YES, they will srcew any and ever way Possiable, they Pure OUT OLE SUCK$$$$$$$$$$$$$$$$$$$$$$$$$$$$$...
Complaint comments Comments Complaint country United States, Florida, Mulberry Complaint category Banks

BB&T Bank - Maryland - Credit Card payment options

Posted:    BCorsetto
Complaint Rating:  60 % with 5 votes
In reading all of the posts here regarding BB&T bank, I am glad I'm not alone in the troubles I have gone through with this terrible bank. For the same reasons many people have shared here, I have closed my checking and savings accounts with BB&T...but not my Credit Card! What a mistake, I'm finding now. I can't get away from their money-making schemes. I'll explain:

First things first, they call relentlessly if you're 5-days past due. No trouble, I can appreciate the reminder! I'd be much less likely to mention that part if it didn't make them out...
Complaint comments Comments Complaint country United States, Maryland Complaint category Banks

BB&T Bank - Georgia, Roswell - DEBT MY ACCOUNT

Posted:    LCLARKE
Complaint Rating:  75 % with 8 votes
I checked my account online today and discovered a debt amount of $331.00 to BB&T telephone payment? I never called and gave anyone permission to take that money out of my account. When I called I was passed around and then finally got a lady named Renee from the Recovery Department and she told me that it was for an overdraft from the year 2002! Seven years ago!! I did't have an account with BB&T in 2002 I closed my account with them in 2000 which I even got a check for and opened a new account with another bank which to my bad luck BB&T bought in 2006. They have never tried to reach me and...
Complaint comments Comments Complaint country United States, Georgia, Roswell Complaint category Banks

BB&T Bank - Maryland - online banking fee

Posted:    meandk0610
Complaint Rating:  100 % with 6 votes
BB&T has a $5.95 monthly fee if you use any kind of accounting software that automatically updates from their website attached to their "free" checking. They do NOT tell you upfront about the fee; you will only find it if you carefully read their "online banking disclosure" they give you in the "welcome" pack after you sign up for the account. It may not be fraud legally, but I think it's just dirty. They know that most people are not going to go home and sit down to read that legalese but fail to disclose that their free service is not actually free if you really...
Complaint comments Comments Complaint country United States, Maryland Complaint category Other

BB&T Bank - Tennessee, Sevierville - Fees

Posted:    Volfanshan
Complaint Rating:  78 % with 9 votes
BB&T bank refuses to cash a check drawn on their bank without a $5.00 fee if you do not have an account with them. When I complained, the teller had the nerve to ask me if I wanted to open an account with them in order to avoid the fee with a smile on her face. Doesn't this constitute blackmail? How can it be legal for a bank to refuse to cash their own checks without a fee?...
Complaint comments Comments Complaint country United States, Tennessee, Sevierville Complaint category Banks

BB&T Bank - North Carolina, Valdese - Overdraft Fees

Posted:    Jan Myers
Complaint Rating:  100 % with 4 votes
BB&T on-line banking software is not accurate and is very misleading.

The software BB&T uses on line does NOT display an ending balance. You have a Debit column and a Credit column ~ you do not have an Ending balance column. Instead you have a small window that displays “Available Balance". But this window is NOT accurate.

I also have recently experienced seeing a "Posted Transaction" {which by BB&T description is a paid item} completely disappear from the posted transaction window and then 2 weeks later show up in the "Pending Transaction"...
Complaint comments Comments Complaint country United States, North Carolina, Valdese Complaint category Banks

BB&T Bank - Virginia, Christiansburg - BUSINESS THIEFS

Posted:    RIDEHD1990
Complaint Rating:  57 % with 7 votes
IF YOU HAVE LOTS OF MONEY THAT YOU WANT TO HAVE STOLEN,
OPEN AN ACCOUNT WITH BB&T BANK ON PEPPERS FERRY RD IN CHRISTIANSBURG, VA.

I MADE THAT MISTAKE. I AM A SINGLE 57 YEAR OLD WHITE MALE
THAT LIVES FROM PAYDAY TO PAYDAY, WITH DIRECT DEPOSIT
AND A USER OF ON-LINE BILL PAY. GOD FORBID, YOUR ACCOUNT GETS HACKED, AND YOU HAVE TO DEAL WITH THE MANAGER AND TELLERS AND/OR SO CALLED FRAUD DEPARTMENT. ALL OF THEM IN MY OPINION, ARE PEOPLE THAT CAN'T GET A JOB ANY WHERE ELSE, SO, THEY BECOME BANK EMPLOYEES.(DO YOU REALLY WANT PEOPLE OF THAT CALIBER INTRUSTED WITH...
Complaint comments Comments Complaint country United States, Virginia, Christiansburg Complaint category Banks

BB&T Bank - Overcharged

Posted:    Casandra
Complaint Rating:  100 % with 2 votes
I have been a customer with BB&T and needless to say that this bank is very unprofessional with the way they conduct business, and with the way they treat their customers (Especially the customer service call center).

I have been slammed with outrageous NSF fees. The problem is that I had placed CASH in my account to cover charges that I had did on my credit card. I asked the teller if this was going to cover anything pending. He lied right to my face and told me yes. The very next day the money was gone and I had several NSF fees. This is not the first time that BB&T has done this....
Complaint comments Comments Complaint country United States Complaint category Banks

BB&T Bank - Awful bank

Posted:    Eliza
Complaint Rating:  80 % with 10 votes
We bank at Home Bank before it was taken over by BB&T. Never a problem. At first we didn't have any problems with BB&T. Then the trouble started. First off I have maintained checking accounts at various banks for over 30 years and never had this much trouble.

The problems started after my husband first did a math error and did cause a problem, but it was caught before any checks went thru. We corrected the error, made deposits and had no NSF's. After that is when the problems started.

I always keep extra money in the accounts not written down in the register...
Complaint comments Comments Complaint country United States Complaint category Banks

BB&T Bank - North Carolina, Rutherfordton - Overdraft Rippoff Fees

Posted:    Daniel Ellenburg
Complaint Rating:  100 % with 7 votes
I am writing on behalf of my mother. She has been banking with BB&T for some time now. It was just recently that she noticed that she has started receiving all kinds of overdraft fees, incorrect deposit amounts, etc.. My mother is disabled and on fixed income as a result, so as you can imagine these overdraft charges seriously hurt her. I went to the bank with her to have some of these issues looked at and the mangers at the bank tried to speak to us like we were both complete idiots. They tried telling me that money she withdrew from the banks atm went into a "holding area" then after...
Complaint comments Comments Complaint country United States, North Carolina, Rutherfordton Complaint category Banks

BB&T Bank - Tennessee, Knoxville - Unlawful overdraft charges

Posted:    Piter
Complaint Rating:  88 % with 17 votes
I have been banking with BB&T for several years, I have never written a "bad check", not have I been overdrawn until this year. Since March of 2008, I have been charged 13 overdraft fees at $35.00 each because BB&T has the RIDICULOUS practice of only crediting $100.00 per deposit(of a check, even if it's a payroll check!!!) They are stealing millions of dollars, charging fees on debits of as little as $1.00. This has to be stopped, please help! I will join a classaction suit if anyone knows of one....
Complaint comments Comments Complaint country United States, Tennessee, Knoxville Complaint category Banks

BB&T Bank - Virginia, Lynchburg - Fraud and scam

Posted:    Valerie
Complaint Rating:  75 % with 8 votes
I recently had a talk with a rep from this bank. I had over 150$ worth of overdrafts. I had her explain what happened and she really couldn't. seems that i had charges go through, now I only use my debit card. when your debit card has a charge, the account is supposed to lock this amount of money until the actual posting that evening. I had two charges on hold/pending they were small. Then I deposited some money before noon. I then made a transaction after 3pm. this transaction was for 300$.

Here is the end result. The deposit did not post to the account because it was a check....
Complaint comments Comments Complaint country United States, Virginia, Lynchburg Complaint category Banks

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