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Barnes and Noble Complaints & Reviews

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Barnes and Noble - refund

Posted: 2014-07-14 by    pajala
Complaint Rating:  0 % with 0 votes
I ordered 12 books on line from Barnes and Noble. All of the books were listed as currently available. I used 2 gift cards to pay the total cost. They accepted both my cards and processed my order. As soon as the order was processed, they claimed one of the books was no longer available and canceled it. However, they never have returned my money back to one of my gift cards or to my credit card. I have contacted them, but have received no response from them. How do they expect to keep customers if they steal $5.00 in gift cards? Also, they charged $3.99 in shipping for each book, even for the books...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Barnes and Noble - Work related

Posted: 2014-02-06 by    upset emloyee
Complaint Rating:  0 % with 0 votes
I am a frustrated employee. I have worked with this company from the day they open there doors. I have bent over backwards for them when called to do so Or called in to help with any project. Talk to the mangers and they act like when you come to them with your situation and need some understanding you get treated poorly with no help or consideration. I have recently had a baby. I am a single mother. My boyfriend walked out on me and left with no help or support. So I am doing what I can. I have no family here in Texas. So I need this job. I was asked to step down because I can't have open...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

Barnes and Noble - California, Temecula - Service

Posted: 2013-12-20 by    Jules2763
Complaint Rating:  0 % with 0 votes
I bought my mother a nook, she is 74 years old. I took her to the store for help in getting it working. The sales lady was curt and not interested in helping her, instead she turned away to people who were interested in buying one--she only wanted to make more sales. We sat in the cafe to see if we could get it working. An employee approached us and said we couldn't sit in the cafe without making a purchase. I explained my mother is trying to get her new nook working. The employee said it didn't matter it was store policy. My mother was nearly in tears and embarrassed. I took the nook...
Complaint comments Comments Complaint country United States, California, Temecula Complaint category Books

Barnes and Noble - North Carolina - Book Rental

Posted: 2013-09-29 by    Joe101
Complaint Rating:  100 % with 2 votes
Do not rent books here. Go to AMAZON. They charged me 200+ fees for not returning the book on time. And told me they could not do anything about it. Really ridiculous and not college friendly at all. They told me I could sell my book back to them which would cost like $5 to me. Lol. so they can turn around and resell it for 200 dollars again. Struggling college student just got to struggle some more with this book debt. It might not be a lot ot some but it is a lot if you are on a budget....
Complaint comments Comments Complaint country United States, North Carolina Complaint category Books

Barnes and Noble - book do not arrive

Posted: 2013-09-23 by    nace
Complaint Rating:  0 % with 0 votes
I made a complaint about an order, has not arrived (Customer Service Mail - Order Number:64100765 ), and the response was that the company can not do anything, I have to ask in the courrier company, which courrier company? I have sent a lot of emails and they does not answer, here is they response "
Dear Manuel Garban,

Thank you for your email regarding Barnes & Noble order #641007654.


We understand that you want to know the status of your order. We would like to inform you that we have checked our records regarding your concern.

After...
Complaint comments Comments Complaint country Venezuela Complaint category Books

Barnes and Noble - wrong book

Posted: 2013-03-27 by    coolwind2200
Complaint Rating:  0 % with 0 votes
Purchased a book on Barnes and Noble website on March 1st from their
B&N marketplace. The book was purchased from a seller known as "Heather's Book
Nook" in Garnite Falls, MN.
When i received the book it was the wrong book. The book was a paperback that
was no where near as described. The book wasn't the same as pictured, neither did it have the correct isbn number or the correct publisher.
Once i contacted B&N customer service the run around began. I was told to contact the seller by email, which i did, but the seller never responded. The...
Complaint comments Comments Complaint country United States Complaint category Books

Barnes and Noble - Sold a Stolen Library Book

Posted: 2013-03-14 by    A Haroldson
Complaint Rating:  0 % with 0 votes
When I wanted a somewhat obscure book, I went the B & N website and found it right away away at a price that I should have recognized to be too good to be true. When it arrived, I saw it was a library book from the Anaheim Public Library. I called the library to make sure it was not intentionally resold and they confirmed that the book was indeed theirs, and understandably, they wanted it back.

Barnes and Noble told me that it was my choice to return it and that I would be responsible for the shipping charges. After 5 phone calls, they finally refunded my purchase price, but have...
Complaint comments Comments Complaint country United States Complaint category Books

Barnes and Noble - Pennsylvania, Willow Grove - Racism

Posted: 2013-03-10 by    tbs328
Complaint Rating:  0 % with 1 votes
I visited the Willow Grove BN on Friday with my daughter and we were looking in the section labeled African American and instead of finding African American books we found Gay and Lesbian books. We were told the books had spilled over from the Culture section into the African American section but since the African American section was 70% African American they were within in protocol to label it African American. I suggested that perhaps they should change the Culture section so that All of the books that belong there fit and they told me it was marketing's decision on how the books are displayed....
Complaint comments Comments Complaint country United States, Pennsylvania, Willow Grove Complaint category Books

Barnes and Noble - New Jersey, Princeton - Nook for pc foulup

Posted: 2013-02-07 by    Whattamess
Complaint Rating:  0 % with 0 votes
I ordered and paid for a nook book and downloaded it onto my Nook for pc. I paid by credit card on 2/21/13, and my account recoed verified this purchase on the B and N website. I read several chapters of the book over a few days, but was suddenly blocked from reading it further and told that it had been a "sample". It took about an hour to try to fix this with their telephone agents, and I was assured yesterday that I had been given credit for the orignal purchase and could now repurchase the book. The website, however, continues to block me from repurchasing it, giving me messages that...
Complaint comments Comments Complaint country United States, New Jersey, Princeton Complaint category E-Shopping

Barnes and Noble - book not received

Posted: 2013-01-06 by    Serapicos
Complaint Rating:  0 % with 0 votes
I placed an order (number 464734332) in October 25, 2012. One book (Winter of the World - The Century Trilogy #2) and I have not received it yet.

I complained several times throug the customer server of B&N and I received just 1 answer: "sorry - we are unable to track... please contact your post office or customs". That´s totally disrespectful! I belive B&N is not aware that São Paulo is a megacity like NT, London, etc... They suppose I am goingo to spend an year running through all customs or post offices!?

Since I´m an academic professional,...
Complaint comments Comments Complaint country Brazil Complaint category Books

Barnes and Noble - Kansas - Damaged Book Scam (College Rental)

Posted: 2012-05-18 by    admnwendt
Complaint Rating:  100 % with 2 votes
My response to a Barnes and Noble Survey

More supervisors available to process returns. With my return being processed after supervisor approval, I didn't get ANY sort of email saying that they were processing my return. I am very unsatisfied in this sense because I had to do a stop payment through my bank which was $30.00.

Due to lack of communication on the Customer Service Center on processing returns I am going to give a 4 on likely to refer a friend. In fact, I am a college student going to medical school with a lot of future rentals. I was going to order...
Complaint comments Comments Complaint country United States, Kansas Complaint category Colleges and Universities

Barnes and Noble - Massachusetts, Pittsfield - Rudeness and Refusal to return an item

Posted: 2012-03-21 by    slm15178
Complaint Rating:  0 % with 1 votes
Today I went to the Pittsfield Barnes and Noble to return a book that I had purchased . Since I did not have a receipt, they refused to let me return it. When I returned home, I had called the Barnes and Noble customer service number and the person on the phone told me that there was nothing that they could do because I did not have a receipt. They also explained to me that each store has a different policy regarding returns. After my phone conversation with the people in customer service was over, the person tried to convince me to purchase a $25.00 membership card.
This is not my first...
Complaint comments Comments Complaint country United States, Massachusetts, Pittsfield Complaint category Books

Barnes and Noble - Pennsylvania, Broomall - Treated rudely

Posted: 2012-01-05 by    Nora Breitmayer
Complaint Rating:  100 % with 1 votes
I have been a loyal customer of Barnes and Noble for many years. Today I went to return a book which was a duplicate Christmas present. I did not have receipt so was not sure if I could even do a return...no big deal. When I walked up to the register an employee began harassing me about returning. Saying she sees me in there a lot making returns and how generous B &N is for returning it! I explained to her that I never return things and yes she does see me in there buying items a lot. She gave me a look which clearly showed she did not believe me and walked away. I believe she may be the manager...
Complaint comments Comments Complaint country United States, Pennsylvania, Broomall Complaint category Books

Barnes and Noble - Pennsylvania - unusable coupons

Posted: 2011-12-19 by    shopaholicandproud
Complaint Rating:  0 % with 0 votes
Barnes and noble sends emails with coupons that are not redeemable. The explanation for not applying the coupon is, number 1, the coupon is expired (it's not) and number 2, It can only be used once (it's the first time I use it). It's just a scam to get you into their webpage. I unsubscribed from receiving emails from them....
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category E-Shopping

Barnes and Noble - Canceling Orders- Beware before you Buy!

Posted: 2011-12-05 by    John in OR
Complaint Rating:  0 % with 0 votes
DO NOT USE THIS COMPANY FOR INTERNET PURCHASES- FRAUDULENT BUSINESS ACTIONS

Your operation is completely absurd. I ordered these items over a week ago. All items were stated as in stock, but got a e-mail saying the delivery was going to take 4 weeks. I called next day and asked for one item to be deleted to remove the long delay. Over the course of 3 days I've waited 2 hours talking to customer service to correct this problem with no success. I keep getting the same excuse; the ordered is processed and can't change it. Ordering on Nov 23rd and getting a ship date of Dec...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Barnes and Noble - Arizona, Gilbert - harrassment

Posted: 2011-10-02 by    Tpham00
Complaint Rating:  0 % with 0 votes
Starbucks is located inside of Barnes and Noble in gilbert arizona. I bought food inside and they were harassing me of not able to bring food outside in to their business. Later another employee came to asked if he can throw away my food. I thought it the gesture was rude, and unprofessional. I wish there will be justice on this behavior....
Complaint comments Comments Complaint country United States, Arizona, Gilbert Complaint category Security Services

Barnes and Noble - They don't know what they are doing

Posted: 2011-09-16 by    Lazibett
Complaint Rating:  0 % with 0 votes
Used the “pick up in store” option online but once my husband got there to pick it up an hour later, a customer service rep said they didn’t have it. Then I called the store and they said the DID have it. I had the send my husband again because they don’t know what they’re doing!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Barnes and Noble - Returned Item Problems

Posted: 2011-08-28 by    Mellish
Complaint Rating:  100 % with 1 votes
I have been trying for 2 months to get Barnes and Noble to credit me for my returned item that I bought from their ebay store. It only allows paypal, and they seem totally inept at doing so. I have spent hours on hold and then they promise my refund, but it never appears. You stay on hold forever with Barnes and Noble, and when they forward you the next person has no idea and you start all over again. Their computer system starts mixing your orders up. It’s just a total CF from the start....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Barnes and Noble - Coupon Expired at Purchase

Posted: 2011-08-18 by    wallah
Complaint Rating:  0 % with 0 votes
I purchased a coupon worth $20.00 for $10.00 from Barnes and Nobles. Very excited. The coupon was charged to my credit/debit card $10. around Feb 7th 2011. The Barnes and Noble coupon would expire April 2011. Well after several attempts to retrieve my coupon. I gave up. and of course now the coupon I PAID FOR IS OF NO VALUE. The program kept telling me the coupon expired the day I purchased it. Every time I went to retrieve. I would like a full refund Perhaps, Barnes and Noble should provide customers full value for the aggravation, as it is very hare to find a place for a complaint. I used a debit...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Barnes and Noble - Maryland, Gaithersburg - Pick up option

Posted: 2011-08-15 by    Hahn
Complaint Rating:  0 % with 1 votes
Used the "pick up in store" option online but once my husband got there to pick it up an hour later, a customer service rep said they didn't have it. Then I called the store and they said the DID have it. I had the send my husband again because they don't know what they're doing!...
Complaint comments Comments Complaint country United States, Maryland, Gaithersburg Complaint category Retail Stores

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