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Barnes & Noble Complaints

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Barnes & Noble - New Jersey, Monroe Township
Posted: 2008-02-24 by David B. [send email]
No credit for returned books
Complaint Rating: 100 % with 1 votes
In October 2007 I mailed in 10 books, in one box, for return credit to Barnes and Noble. All the packing slips were included in the shipment. They were ALL packaged in ONE box. I received credit for 7 of the returned books, but it has been a constant battle for the last three books. The customer...
Comments United States Books

Barnes & Noble - New York, New York
Posted: 2007-12-26 by J. K. [send email]
Barnes and Noble falsely advertises "fast and free" delivery
Complaint Rating: 0 % with 1 votes
On December 16th, I ordered items from BarnesandNoble.com to be used as Christmas presents. I normally would never order so close to the holidays, however, the website advertised -"fast and free delivery." According to the advertisement, orders placed by the 17th would arrive 3 days...
Comments United States Books

Barnes & Noble
Posted: 2008-07-09 by Becca [send email]
Inept customer “service”
Complaint Rating: 0 % with 1 votes
My advice is succinct: if you MUST use this company, be sceptical when you receive the "your shipment is ready to leave our warehouse" email. Check the UPS website routinely and make sure that UPS actually has received the package.

The idea that their online customer...
Comments United States Books
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