Menu
Barclays Bank
Barclays Bank Customer Service Phone, Email, Contacts

Barclays Bank
reviews and complaints

www.barclays.co.uk
www.barclays.co.uk

Learn how the rating is calculated

2.5 257 Reviews

How responsive is Barclays Bank's customer service?

98 Resolved
157 Unresolved
A rare visitor 🌥️
We'd love to see Barclays Bank on ComplaintsBoard more often, showing their successful complaint resolution. But that's not happening yet, unfortunately. For reviewers, this means staying cautious and reading reviews from other customers (including the few already resolved ones) to understand the potential outcomes. If you get in touch with Barclays Bank, be persistent and note all important details during communication.
Verified
The authenticity of the customer service contact information for Barclays Bank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Barclays Bank reviews and complaints 257

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
0 review
1
1 review
Sort by:

Newest Barclays Bank reviews and complaints

ComplaintsBoard
E
12:00 am EST

Barclays Bank A Mix of Positives and Negatives - Barclays Bank Review

Barclays Bank offers competitive rates and low fees, making it an attractive option for those seeking online savings accounts and investments. With a solid 0.40% APY, it caters well to small investors. However, the limited branch and ATM network in the U.S. may not suit those looking for traditional banking services. While Barclays provides 24/7 customer service, live representatives are only available during specific hours. Overall, Barclays is a good choice for customers focused on savings and investments, but those needing a wider range of services may want to explore other options.

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
F
2:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank Fraud

Dear sir:

i have been a customer in good standard for a njmber of years. As a last resort i am reaching out to you.

I have a jet blue mastercard with barclays. I have had fraud with my credit card a numbr of times and issued new cards.

At this time on my new card ending (9283) i have a dispute. To no avail, i cannot contact a representative...The wait time is two hours...Then get disconnected...I have tried to call day and evening to no avail. Presently, i have frozen my card on line...Therefore, the issue is not resolved.

Please help with this issue.

Sincerely yours,

carl bencivenga (phone no> [protected]

e-mail bbonkey 99 @ msn.Com

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
W
2:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank Barclays American Airlines Aviator

I took a taxi ride in Paris and was charged 14.30 Euros per meter. When I looked at my bill, I was charged 24.51. I disputed this charge with Barclays, informing them that I have no documentation other than my word. Barclays initially told me that was ok; second call (I had to wait for the charge to Post), Barclays refused to take the dispute and told me I had to fill it out online (which I did). I informed them I had no documentation and no way to reach the cab driver. Barclays refused the dispute and sent me a chain letter. I have dealt with numerous credit cards over the years and have always found both Citibank and Amex to err on the side of the customer. After many years with Barclay and a lot of money spent, I do not feel that Barclays values me as a customer, and I find it very hard to do business with a company that doesn't have my back. Barclays then asked me to send them a letter with the details (already did that when I submitted the dispute). Thanks for nothing Barclays

Claimed loss: 24.51

Desired outcome: reverse charges

Confidential Information Hidden: This section contains confidential information visible to verified Barclays Bank representatives only. If you are affiliated with Barclays Bank, please claim your business to access these details.

Read full review of Barclays Bank
Hide full review

Is Barclays Bank legit?

Our verdict: Complaints Board's thorough examination reveals Barclays Bank as a legitimate entity with notable strengths. Despite a 38% resolution rate on customer complaints, which invites a closer look, Barclays Bank stands out for its commitment to quality and security. Clients considering Barclays Bank should delve into its customer service record to gauge compatibility with their expectations.

Barclays Bank earns 96% level of Trustworthiness

Perfect Trust Endorsement: Barclays Bank achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Barclays Bank. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Barclays Bank has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Barclays.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Barclays.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Barclays Bank's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 38% of 2 complaints were resolved.
  • We have identified high risk financial services or content on Barclays Bank's website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.
  • We conducted a search on social media and found several negative reviews related to Barclays Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
L
6:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank Misspelled Name

On 10/19/2023, I applied for a credit card and received confirmation; see attached, addressed Hi Laura Ashley, Thank you for your recent AA... When I received the credit card, my name was Laura, missing the Ashley. On 11/21/2023, I contacted Barclays to have my misspelled first name corrected to what I provided on the application, my legal name. After being transferred multiple times, Magail NCSMRU informed me I needed to provide documentation since my request was to change more than 2 letters. She confirmed my credit report reflects my name as Laura Ashley, however, she claimed the online application reflects Laura, which is inaccurate as I received the confirmation from Barclays confirming I entered my name as Laura Ashley.

Desired outcome: I would like my first name corrected to reflect Laura Ashley, without having to provide confidential information, a new updated credit card, and a follow up email sent to lauraashley.[protected]@gmail.com.

Read full review of Barclays Bank
View 0 more photos
Hide full review
ComplaintsBoard
L
12:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank Barclays credit card

I end up purchasing six (6) tickets to an event the scalper's system did not allow me to review before it charged my Barclay's card. Had I been given the chance to review, I would not have purchased ... because the scalper's price was/is more than double the face value on the ticket. When I requested help from Barclay's, they chose to validate the purchase (I assume to protect their commission). The evidence that Barclay produced was a set of on line forms tht supposedly allow a customer lots of opportunity to review before buying... except that the vendor, TicketSales.com and its system never provided those forms to me during my session. Both Barclay and the vendor found every way possible to avoid a live conversation.

Bottom Line: Barclay's Credit Card took the side of the criminal scalper, rather than the customer, who is an 80 year old disabled veteran of the VietNam war.

Is that your way of getting back at the Colonist Revolutionaries, Barclay's ... pretty disgusting!

Claimed loss: $510.60 cash

Desired outcome: Full return and full refund.

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
F
4:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Barclays Bank - Barclays stocks and shares ISA

On 29th September I invested £20,000 in the Barclays Bank stocks and shares ISA. I did exactly what I was asked to do to get it going including trnsferring the £20,000 from my Barclays Bank long styanding current account 20-98-21 [protected]. On Monday 2nd October I went on holiday to Greece and Turkiye where I had very limited roaming calls and data and wa...

Read full review of Barclays Bank
ComplaintsBoard
R
6:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank International Accounts

Having banked with Barclays for 42 years , from a mere lad, they decided to close my account giving me one months notice. Once I got past the queue waiting to speak to a human, I asked for a balance and they couldnt give me a balance stating that the account was now closed. So what happened to my money? They then sid it was in a holding account and I should got my my nearest Barclays bank and withdraw my funds...I live in NZ! The nearest Barclays Bank is 8000 miles away! Then the procedure to access my funds requires a lawyer to verify my identity which Barclays already know. Its just too hard to access MY money., so many hurdles in place. Here to help is their strap line...I dont think so!

Desired outcome: Just to get access to my money

Read full review of Barclays Bank and 1 comment
Update by Richard McKenzie-Browne
Feb 04, 2024 4:51 pm EST

Yep, that’s Barclays! They have no idea about customer loyalty and customer service. They still expect me to travel 12,000 miles to my local branch to withdraw my money that they are withholding. Archaic in today’s digital environment.

Hide full review
1 comment
Add a comment
L
L
Laura2024
, AU
Feb 04, 2024 4:22 am EST

I am having the same issue. I received no correspondence that they were shutting down accounts and only discovered it when I couldn't access the account. I'm now going round in circles trying get my funds. This feels like right theft from the banks.

ComplaintsBoard
P
11:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Barclays Bank - Credit card fraud

Credit Card Fraud and Barclay refuses to make good on the thief. On 06/03/2023 my credit card number was used for a $64.00 food delivery at a Panera Bread Co. location in San Diego, Ca . Panera is one of the few places I use this credit card near my home in north Georgia. However, I have never been in San Diego. I have not been in California for decades and...

Read full review of Barclays Bank
ComplaintsBoard
C
4:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank Bank Accounts closure

Barclays Bank U.K wrote to me to close my two bank accounts because l was no longer living permanently in the U.K. Currently lam residing in Ghana, therefore I wrote to Barclays Bank U.K to close my bank accounts and transfer my funds into my ABSA (formerly Barclays Bank Ghana) account in Ghana. Barclays Bank U.K has closed my bank accounts however my funds has not been transferred to me in Ghana.

Please how long does it take for Barclays bank U.K to transfer funds from U.K to my account in Ghana.

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
I
10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Barclays Bank - Disgraceful support (twitter team on line help exempt)

Barclays have withheld use of my Company s account and credit card for a while on the basis of failure to supply update information. Baloney! I sent the pack of information via UPS on 22 Dec 22 and it was delivered on 24 Dec 22, according to UPS. Companies House have extended the deadline for filing the Annual Accounts by 3 months past 30 September and...

Read full review of Barclays Bank
ComplaintsBoard
I
9:47 am EDT
Verified customer This review was posted by a verified customer. Learn more

Barclays Bank Zero support on a serious issue

Barclays have withheld use of my Company s account and credit card for a while on the basis of failure to supply update information.

Baloney! I sent the pack of information via UPS on 22 Dec 22 and it was delivered on 24 Dec 22, according to UPS.

Companies House have extended the deadline for filing the Annual Accounts by 3 months past 30 September and hopefully the gnomes at Barclays will realize that it is time to regularize matters.

What they are doing is a disgrace.

I have filed a formal complaint earlier in the year regarding this matter but it was ignored. No response.

Now I have written to the Manager where the account is held, with the request of passing the message on to whomever deals with these situations. The request was delivered to the Branch by registered letter on 12 September and so far, on 28 September, I have not received a response.

I will wait another week before writing again to the manager of the Branch with the promise to take the matter to the Ombudsman and will do so.

Given that I have been a customer since 1976, I feel I am entitled to a fair appraisal of Barclays as a service institution and the quality of the service over the years has become arrogant and unacceptable.

The service by the Twitter team is splendid but they are limited in what they can do.

it s time to choose another Bank. Which I have already done. I would strongly recommend the readers to do the same.

Interlogic Ltd

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
G
7:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Barclays Bank - Tech pack likewize insurance - poor service, excessive delay, exorbitant excess fees

Dear Sir/Madam, I am writing to express my deep dissatisfaction with the Barclays Likewise insurance process, which has been a source of significant inconvenience, frustration, and stress over the last few weeks. I trust that Barclays takes customer feedback seriously and strives to uphold the highest standards of service. Therefore, I kindly request...

Read full review of Barclays Bank
ComplaintsBoard
M
2:38 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Barclays Bank - Cash machine withdrawal

On Monday 21st August I went to the cash machine located at Morrisons Grantham to use my debit card to draw out £20, which I received. I realised I needed another £20 so again used my debit card to draw out a further £20. Unfortunately, due to personal circumstances, I was feeling stressed and left the machine without taking my second £20 and debit card...

Read full review of Barclays Bank
ComplaintsBoard
F
9:59 am EDT

Barclays Bank Barclays credit cards and loans

This bank is the worst and I deal with 5 others that are not bad at all. This bank seems to charge you more for interest and fees than any other bank. This bank will drain you. Never get any loans or credit cards from this Bank or you will be sorry. If you were homeless under a bridge, they send out their gestapo to find you take your tent away and anything else you have. They are worse than the IRS. You think that I am kidding. Just go get a loan or credit card from them.

Desired outcome: Close this bank down

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
D
8:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank Is this the worse bank in the world? Worst I've ever seen

I have more credit cards than fingers and toes. No one ever asked for a social security card and driver's license., but they blocked my Jet Blu card with outer notice and asked for those personal items. I sent them photocopies, could not book with Jet Blue, lost miles, and 30 days later card is still blocked. I called them, went through two operators supping same answers, they are not linked, and was told, "We don't know if we received your info"

I have a1 credit, money in banks, properties, and no bankruptcies ever, and these idiots can't "verify me," whatever that means. And claim they need this verification for the patriot act. So now I'll burn the card, fly a different airline, and bad-mouth them forever. Barkclays-you are [censored]!

Desired outcome: apology lost miles, and hope for the failure of bank

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
M
3:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank Incorrect payment made

An international payment has been made to your bank, to incorrect account on 16/05/2023 from paysera account. Could you please look into that as money hasen't returned back to my account. Please see attached Invoice with inccorect account where money has been transfered. Please contact me by [protected]@gmail.com. I would really appreciate it.

Read full review of Barclays Bank
View 0 more photos
Hide full review
ComplaintsBoard
A
12:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank The fraud squad

I was buying a camper but I have lost the sale and over a £100 because you had the audacity to nstop me useing my own money.

I know the reasons but after fifty years I will be drawing my money out and keeping it where I can spend my money.

You get very few complaints because its to hard I hope my solicitor has more luck because it the fraud office that stops people spending there money.

They have stopped me earning a living its totaly out of hand keep these idiots hands off my money

Desired outcome: SACK THE IDIOT THAT DELT WITH MY APLICATION

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
A
1:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank Money

Today I had the “pleasure” of being robbed by Barclays with no warning or any notice. They blocked my account and sent my money for reconcile, and left me with nothing in my account, I can’t pay my rent, my bills, my food, my travel. Nothing. You are disgusting and pathetic. A team of brainless people. This is pathetic and disgusting. You left me with no money. How can I survive? I want my

Money back and move to a different bank. You are the worst of the worst.

Desired outcome: Money back

Read full review of Barclays Bank and 1 comment
Hide full review
1 comment
Add a comment
A
A
Anonymous1million
, US
Jul 09, 2023 9:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The Worst Bank in the Universe!

Please stay away from these crooks! They reported me to CiIFAS and ended my overdraft just because I wanted to question some charges! They also reported me as 4 months past due when I was never past due. They are the ones that needed my overdraft without any prior warning! However, they sent me a letter in writing to bring my overdraft within agreed overdraft limit which I have done! Jerks!

ComplaintsBoard
M
1:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank code for identity check

Hi dear,

Thank you for seeing the message. I have applied for Barclays account through Barclays app and during the Process at Identity Check , app says that " We have sent you a code that should arrive in 8 working days". However, I had applied on 17-06-2023 for the code in the afternoon and my address with the post code is : 40 Taunton Avenue Hounslow , TW3 4AF, London.

Please look into the matter as 16 days have been passed and there is no reponse from the bank yet.

My Personal details are

Contact number is :

[protected]

Name: Muhammad Araib Shabbir

Email address: [protected]@gmail.com

Please look into the matter and please resolve it as your earliest convenience. For any further information please feel free to contact me.

Kind regards,

Muhammad Araib

Shabbir

Read full review of Barclays Bank
Hide full review
ComplaintsBoard
R
2:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Barclays Bank Authenticating my personal account

Your ref. [protected]/[protected]

Barclays Bank has decided that my personal account in England requires updating. In response to your letter dated June 13, 2023. I don't know when I will be in England in the near future to do this in person. Is there some other way to authenticate my account? For Your Information, I have dual citizenship (British and Canadian). Thank you. Rhoda Sion

Read full review of Barclays Bank
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Barclays Bank customer service

Phone numbers

+44 34 5734 5345 +44 24 7684 2100 More phone numbers

Website

www.barclays.co.uk

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Barclays Bank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Barclays Bank Customer Service. Initial Barclays Bank complaints should be directed to their team directly. You can find contact details for Barclays Bank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Barclays Bank. Discuss the issues you have had with Barclays Bank and work with their customer service team to find a resolution.