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Bank of America - Texas, Murphy - POOR SERVICE

Posted: 2014-09-23 by    bankofamericabites
Complaint Rating:  0 % with 0 votes
My wife and I recently went to the Bank of America branch in Murphy, TX on FM 544. I want to file a formal complaint against the Assistant manager, Anayeli Cigarroa, and the branch manager. They refused to provide quality customer service and were both quite rude. Anayeli Cigarroa is apparently prejudiced against white people. She told me “white trash men like you have no class.”
I had a check drawn directly from my TDAmeritrade account and she refused to make the call to verify the funds. Her supervisor, the Branch manager also refused to release the hold on my funds. Then she...
Complaint comments Comments Complaint country United States, Texas, Murphy Complaint category Banks

Bank of America - mishandling account and this mishandling has effective my credit

Posted: 2014-06-28 by    yvonne m watson
Complaint Rating:  0 % with 0 votes
I was diagnosed with breast cancer sep 2013. My home loan is with bank of america. I contacted them to see if they could forgive my loan payment for six months. I completed all kind of forms and dealt with representatives from co. n caroline, simi valley asking for the same information. i had sent this information to whoever asked for it. this went on from oct thru apr 2014. finally they told me i was approved for harp. i had already advised them in many letters and phone conversations that i did not wish to refinance or have late fees waived. my answered to them did satisfy them because i continued...
Complaint comments Comments Complaint country United States Complaint category Credit Report Websites

Bank of America - Home loan modification / foreclosed

Posted: 2014-06-04 by    boa_NOT_TODAY
Complaint Rating:  100 % with 1 votes
I have been working with bob baer w / boa. I filled out every single packet they sent, every single piece of paper, and i have recording after recording of him agreeing over and over to our loan modifications. We in fact ask him on the phone over and over to repeat that he is agreeing to this and he does agree repeatedly to "his terms". After i mailed the money bob baer asked me to, i never saw the modifications, we called him out on it and he said he never agreed to any terms. We told him we had every phone conversation recorded and he hung up on us. A month later i came home to find...
Complaint comments Comments Complaint country United States Complaint category Loans

Bank of America - Texas, Fort Worth - Home loan modification scam

Posted: 2014-04-20 by    starblueeyes
Complaint Rating:  100 % with 1 votes
January 2014 I applied for a home loan modification with Bank Of America to try to get my mortgage payments lowered. I got behind on my bills and I knew I would NOT qualify to refinance. They had me fax, mail, and fax documents while the entire time they were assuring me that things look "really good"..I am disabled and I have a teenage child who also receives social security because of my disability. When I first applied for my mortgage they used my daughters income and now that I am trying to modify my loan they are telling me that they CANNOT use her income. They want to do a Short...
Complaint comments Comments Complaint country United States, Texas, Fort Worth Complaint category Mortgage Companies

Bank of America - Partial land release

Posted: 2014-03-31 by    JohnTerri
Complaint Rating:  0 % with 0 votes
I have been attempting to obtain a partial land release. We have 40 acres and want to sell 35 of the farm land. We have an equity loan with Bank of America and need them to authorize a release and tell us what requirements we must meet to do so. Our primary mortgage holder (Citicorp) has authorized the release as we have completed the paper work, obtained a survey and had property assessments. We are due to close on the land sale in two weeks (per Citicorp) and I STILL HAVE NOT HEARD A WORD from Bank of America. I was told we would receive documentation within 48 hours and that was two weeks ago....
Complaint comments Comments Complaint country United States Complaint category Banks

Bank of America - Make home affordable program

Posted: 2014-03-28 by    sjarcher
Complaint Rating:  100 % with 1 votes
We applied for the making home affordable program. What a night mare. We applied over 2 1/2 years ago, still at step one. We have sent the paperwork the same paperwork over and over again. Won't let us talk to a supervisor. We have some case worker that calls every 7 days to say it is in review. What a joke, I have screamed yelled etc nothing works. I am gonna yell to everyone who will listen BANK OF AMERICA WILL SCREW YOU. OUR HOUSE IS NOW TWO YEARS BEHIND IN PAYMENTS....
Complaint comments Comments Complaint country United States Complaint category Loans

Bank of America - Customer service messed up my account

Posted: 2014-03-24 by    adrianlaw74
Complaint Rating:  0 % with 0 votes
Jan 2013 my account information got compromised and a customer service rep closed my account and did not reopen my account correctly. . Since then my new account was not put back like my original account. I have fought with reps over the phone to fix my account. Every time notes are not annotated correctly from the previous rep. I have been charged for a lot of things that I never got charged for. I am an army veteran suffering from PTSD and headaches, so I am constantly in and out of hospitals. I have been banking with BOA since 1992. I would like someone from higher management to contact me ASAP...
Complaint comments Comments Complaint country United States Complaint category Banks

Bank of America - Unscrupulous business practices

Posted: 2014-03-14 by    Bob Suchyta
Complaint Rating:  0 % with 0 votes
We had a pipe burst the Sunday before Thanksgiving, 2013. AAA handled the
insurance end, and was so poor that we had to hire a public adjuster to force
them to pay for the damages. Of course, as holder of our mortgage (originally
through Countrywide), BofA was
listed as co-payees on the check. I called the property claims division to get
instructions on how to proceed and followed them to the letter. The first
disbursement check that was sent to us was for half of what it should have
been and took two weeks to arrive. Even though the check was...
Complaint comments Comments Complaint country United States Complaint category Banks

Bank of America - Card "declined"

Posted: 2014-02-13 by    Cecil Frost
Complaint Rating:  0 % with 0 votes
I live in North Carolina. My card was declined in Tennessee (an adjacent state) because BOA decided I was "out of my area". I called and told BOA that I was going to be traveling cross-country and in Mexico. They agreed to let me out of my playpen. On the 6th day in Mexico my card was declined. When I called they said I had been "gone too long".

Their rationale seems t be that if my credit information was stolen online it might get used in another state or country. That's reasonable but I told them WHERE I was going and left a trail of gas and food purchases...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Bank of America - international wire transfer

Posted: 2014-01-22 by    BofAripoff
Complaint Rating:  0 % with 0 votes
Bank of America steals money from every international wire transfer they process for their account holders. The way the scam works is that they do not conduct international wire transfers in dollars. They convert the dollars into the foreign currency at a very unfavorable rate for the account holder, far worse than the normal exchange rate for that day. When the money is received, about 5-7% of the transferred amount remains in Bank of America's pocket because of the below market exchange rate they use. They rely on their account holders to not compare the exchange rate they provide with published...
Complaint comments Comments Complaint country United States Complaint category Banks

Bank of America - closed my account

Posted: 2013-12-22 by    josiep33
Complaint Rating:  0 % with 0 votes
on 12/17/2012 deposited a ck for my sale of hottub. just to be sure i waited for it to clear to release my item.
when it did not clear i called the bank they told me the check was fake and closed my account.
They did not give me the funds so I asked if I could open a new one since I contacted local police and FBI and I would bring in a report.
They said I could never again open an account with them. It is not like they gave me any money. Even the FBI said that is wrong that i was scammed. He suggested I get another bank. If they bad mouth me can I sue them?...
Complaint comments Comments Complaint country United States Complaint category Banks

Bank of America - Identity Theft internal employee theft other employees covering up the fraud

Posted: 2013-12-03 by    Traci C
Complaint Rating:  0 % with 0 votes
I started conducting business with the Middletown, Ri branch in August. Since then I have had thousands on top of thousands of dollars stolen in fake ACH debits, deposits that have gone missing erroneous withdrawls and more. I have brought this to the attention of the executive offices and the claims department who at time has credited my account only to find some bogus reason to deny the claim I have been banking with B of A for 15 years and I never had a problem. The transaction history has always been the same for the most part but no one seems to think all of the things that have taken place...
Complaint comments Comments Complaint country United States Complaint category Banks

Bank of America - Hold payments out/don't apply to account

Posted: 2013-11-14 by    Tiper
Complaint Rating:  100 % with 2 votes
Ever since Bank of America took over Countrywide they have been holding our payments out and now say we are 26 payments behind. I have proof we are not that far behind. The statements they send show something called miscellaneous in which they refuse to explain. All my payments are showing In that category and not as a monthly payment. It's their fault that it shows us behind in payments, now they want to foreclose on our home unless we pay $25, 000.00. They keep denying our modification loan stating my husband makes too much. They can't add. They think 2000 + 2000 = 8400. Their full of...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Bank of America - Oregon - Bank Card

Posted: 2013-10-12 by    Biz 101
Complaint Rating:  0 % with 0 votes
A simple request to BofA customer service personnel to update the soon to expire business credit card with a new expiration date has turned into a nightmare. The first card arrived 7-10 business days with the old expiration date. Called customer service. Many apologies, promised to overnight new card with updated expiration date. One week later, no card. Called customer service again. Many apologies, promised to overnight new card with updated expiration date. Card received with new expiration date. Dialed in to activate card and got Fraud Department. Told the current card number was deactivated...
Complaint comments Comments Complaint country United States, Oregon Complaint category Credit Cards

Bank of America - Georgia, Conyers - Foreclosure of Mortgage

Posted: 2013-10-02 by    Cybrkat
Complaint Rating:  0 % with 0 votes
In Sept 2011, my father was diagnosed with lung cancer. He owned a 40 thousand dollar rental property in Conyers, Georgia since 2005. He was always current with his mortgage. Shortly after the purchase the taxes went way up and the property made no profit. He still paid the mortgage. In spring of 2012, his cancer had become so aggressive that he could no longer keep the home. He tried to do a short sale with a realtor. He tried working with BOA, and they put him in touch with a company called REDC. He found that he could not do a short sale or a deed in lieu of foreclosure due to a lien on the home...
Complaint comments Comments Complaint country United States, Georgia, Conyers Complaint category Banks

Bank of America - New York, New York - Difficult to describe in a few words

Posted: 2013-09-23 by    Koresun
Complaint Rating:  0 % with 0 votes
Several months ago, someone I don't know attempted to get a business loan using my address, building number, street, city & state, and apt number, everything but my name. I have never seen or heard of anything quite like this before.
It was extremely hard to get past the moronic automated voice mail, but I finally reached a person, who had no idea what he should do, and no idea what I could do.
It seems obvious to me that anyone applying for a loan shouldn't use someone else's address, but the serious of people I spoke to (this went on a long time) didn't "get"...
Complaint comments Comments Complaint country United States, New York, New York Complaint category Banks

Bank of America - Ohio, Columbus - winnings from sweepstakes

Posted: 2013-09-18 by    M.phillips
Complaint Rating:  0 % with 0 votes
I, have receive a phone call by Mr Mark Benit, who is saying that he works for Bank of America, and the bank receive funds from America pch sweepstakes & I, have won . And I, need to claim the money . It is here with our Bank, and why have you not claim it . This is the number he gave me to call (888) 234-0963 him . This has happen to me 3-days ago . I, did not give him any personal information . Please help me, thank you . If, you wish, email me : mphillips44@columbus.rr.com . I, think he said the Claim - blank- dept ....
Complaint comments Comments Complaint country United States, Ohio, Columbus Complaint category SMS Scam Contests

Bank of America - California, Ontario - Dual power of attorney

Posted: 2013-09-13 by    Sandra Crowell
Complaint Rating:  0 % with 0 votes
I was told at Bank of America that the dual power of attorney that I have for my mother would not be honored next time I tried to use it for my mothers banking purposes. They want me to have their own paper work notarized which is called " CA-Signature Card Addendum Power of Attorney". Isn't this breaking probate laws? Aren't they obligated to except the power of attorney by law?...
Complaint comments Comments Complaint country United States, California, Ontario Complaint category Banks

Bank of America - Florida, Pembroke Pines - Bank teller Jessica cheater

Posted: 2013-07-30 by    Supercop260
Complaint Rating:  0 % with 1 votes
Me and my boyfriend have a business for 5 years together we have been going to this bank branch for 2 years now everyone new us there as together we have 2 accounts there mine and his for business. Well about a month ago I found out that a bank teller has been cheating with my boyfriend stating she didn't know he had a girlfriend at all. So I spoke to her manager and she said she was so sorry and shocked well the girl Jessica said she would stop that she is sorry as well but it seems she was not because I found my boyfriend with her again. Now at this point I'm upset because she knows...
Complaint comments Comments Complaint country United States, Florida, Pembroke Pines Complaint category Banks

Bank of America - Virginia - Banking practices

Posted: 2013-07-26 by    tlovejoy
Complaint Rating:  0 % with 0 votes
Endless problems with Bank of America over the past year!!
I am a long term customer of the bank and have experienced the following in the past year
Transferred funds electronically to family members and it takes hours to process the funds from one account to the other at BOA
Wrote a check for a new vehicle with plenty of funds available and the bank turned it down, hurting my reputation in this small community
Deposited a fairly large deposit and they held it for seven days
Made an electronic payment and received a confirmation number and the payment was never...
Complaint comments Comments Complaint country United States, Virginia Complaint category Banks

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