Banfield Pet Hospital
reviews and complaints

This is a rip-off. Please do what I did not and get pet insurance. It will be similar if not the a lower monthly payment, you will get more coverage, and you can actually have a relationship with a vet who cares about your pet, and not about the numbers. You can set up the plan in-house, no problem. Once you want to cancel, you need to call an outside company (3rd party) and wait on hold for at least 22 minutes. They will offer you several "incentives" not to cancel- and once I declined them all I was told I would have to call back next month to cancel, as that was the month my plan was set to AUTO RENEW (they do this if you do not catch it in time- thus wringing another payment out of you).

When I was FIRM to the poor overworked representative that I would not call back and that it will be cancelled during this call, she meekly agreed and I was finally able to cancel this ridiculous "wellness plan". I feel very sorry for the poor representative that has to work for a company like this.

On another note- when my cat that had been in their care needed to be euthanized for a inoperable stomach tumor- they assured me that they would "take care of everything". To me, that meant that the cost was covered by my plan- after all I had been pouring in money with each visit.

Do you know what that meant to them? They were going to euthanize my cat- provide the service that kills him. And I was charged for EVERY PART OF THAT PROCESS. The room, the killing shot, the disposal.

And this was all addressed as I am devastated in tears, just losing my companion of years. Even in that moment, it is a money grab. STAY AWAY!

Dear Friends, It go against my grain to post and write reviews on places that I do business. However, I need to make an exception so that other animals do not get hurt.

For the last 10 years my dog Tara has been receiving services from Banfield Pet Hospital in Jacksonville and Orange Park, FL. I have always had their Optimal Health Plan at the highest level. I have had nine year of good care!

In the last year, my dog(13 years of age) has started to have problems. I have reported the issue to Banfield on several occasions and she was treated for several bladder infections. In September, when the problem reoccurred and I began to suspect that she might have bladder cancer, I requested an evaluation. It was completed in front of me. The doctor requested an x-ray of her bladder. I brought her back the following Monday for the x-ray, and was told the "X-ray was totally clear." In her file is an x-ray report but there is nothing on it but the charge to insurance of $373.00.

I decided to get a second opinion. I made an appt with a Vet and a recommendation for an ultrasound was made. The ultrasound was completed. A mass was found in her bladder and it was Cancer. She was given about 4 months to live. She has made it through the holidays and just turned 14. Now why that mass was not detect in the x-ray that was completed a week earlier is concerning to me.

After the first of the year, I started getting e-mails from Banfield requesting that I bring Tara in for her six month COMPREHENSIVE EXAM! I did so because I had already paid for her next six month of flea and tick medication and her heart worm treatment. They will not give me the medication without seeing Tara.

The Vet Assistant asked how she was and I said she was doing alright. She informed me that they were going to take her back and do her blood work, her fecal test, her eye test and her EKG, she would be right back . She bought Tara back to the room and told me the eye machine was not working properly, but that the blood test would be done soon. A few minutes later she returned and told me that "Everything is great." I asked where her medication was and she said she would give it to me at the counter and that we were free to leave.

NEVER ONCE DID I SEE THE DOCTOR! IF THE DOCTOR TRULY GAVE MY DOG A COMPREHENSIVE EXAMINATION DON'T YOU THINK SHE WOULD BE CONCERNED ABOUT ALL THE LYMPH NODS THAT ARE SWOLLEN ALL OVER MY DOG! MY DOG IS LEAKING BLOOD ALL OVER THE HOUSE AND NEIGHBORHOOD ON WALKS, DID SHE IGNORE WHATS ON HER FLOOR! NOT ONCE DID SHE ASK ME HOW ARE HER BLADDER ISSUES THAT WE DISCUSSED IN DEPT THREE MONTHS AGO? DID SHE NOT REVIEW HER PAST RECORD?

There was no level of care given to my pet today. These doctors don't care. Folks I have been going to the same place for 10 YEARS! SAME DR. FOR 10 YEARS. The doctors have not changed just the level of care. The people working at these facilities should not have doctor in front of their names.

So please find your pet a vet who cares. A vet who knows your name when you walk in the door. Who cares enough to come into the exam room and greet you and your pet. Someone who cares enough to follow up on your concerns. Your pet deserves this and so do you!

Beware of banfield pet hospitals nationwide in the usa! Truly a nightmare experience!

I feel compelled to share my harrowing experience with banfield pet hospital int eh hopes of preventing other pet owners from going through the same traumatic ordeal.

My beloved super healthy 4 year old dog suffered immensely due to their negligence and protocols or should I say lack of, including lack of proper care.

My nightmare began when I took my pet to banfield for a routine dental cleaning, his first one and most likely last one. No dental issues, just a routine cleaning. Little did I know that this seemingly simple procedure would turn into a life threatening situation. My dog was overdosed, with excessive anesthesia as "prescribed by their protocols" which lead to complications after and a prolonged recovery process of 3 + days.

He almost didn't make it. What shocked me even more was the hospital and corporate blatant disregard for my pet's well being. It became so evident that their protocols were driven by financial gain rather than the health and safety of the animals in their care. It is disheartening to witness a facility like this prioritize profit over the lives of innocent pets.

Despite my attempts to seek resolution and accountability from banfield corporate team and office, I have been met with silence and indifference for days.

The lack of communication and empathy from their end only ads insult to injury and it is clear that they do not value their customers or the well being of the animals entrusted to their care.

Yesterday I finally got a call from chief vet for banfield stating "they have made a mistake and are aware of bad reputation, bad reviews, issues with customer service and are working on it and will try to resolve this situation".

Furthermore, my experience is not an isolated incident. Countless negative reviews form many other pet owners echo my sentiments, highlighting a pattern of subpar practices and service that are questionable at banfield nationwide. It is alarming to see so many pet owners share similar stories of mistreatment, negligence and unethical and unprofessional service only concerned for their own profits and more $!

I implore all pet owners to think twice before entrusting their furry companions to any banfield pet hospital. The risks and potential hard outweigh any convenience or cost savings they may offer with their insurance plans.

Our pet's safety and well being should always be the top priority and it is crucial to choose a facility that upholds those values which banfield pet hospitals do not.

In conclusion, my experience has been nothing short of a nightmare.

I urge you to consider alternative options and do your research on any of their facilities before making a decision. Your pet's health and happiness are to precious to be compromised by a hospital that prioritizes profit over the pet's well being.

After nearly 19 years of service with Banfield after a clinic visit and new med my Cat suffered an emergency and died. Of course, they were not available for service and we went to emergency clinic. The wellness plans do seem like a good idea and for many years we loved going there. Post pandemic the service never recovered. Almost never got to see any treatment interaction with the actual vet and very long waits for general care. ^ plus hours without seeing your pet.

Billing be aware! Once your pet is no longer with you, they will make sure that you cannot cancel your plan. The fee that they claim compared to your plan is so over inflated you get screwed. And zero concern for you after. I lost two cats this summer and now have them telling me I can't cancel without 700 plus hundred dollars even though they passed 40 days after renewal. Make sure you are ok with this level of treatment when you sign up. I had them since 2005 and will NEVER again sign up there. Totally turned off!

Mario our 18 yr old dog, had to be put to sleep in Dec 2023. We love our Vet and the office staff at the Ralston office in Ventura CA. We assumed that Mario's wellness plan would be canceled since he was no longer with us. I noticed that we were still being charged for the plan. I have called several times and am being told that we have to pay out the plan to cancel it. Why should we have to pay out the plan if our fur baby dies? I tried calling and was told there was a 55-minute wait. So I asked for a callback. I received a Text message. The first person waited 2 seconds after giving me the pat answer of paying out the plan. The second one I advised I needed to speak with a Supervisor. I was a call center supervisor and operations manager for 22 years, we always took calls, we were not told to call back. I am not sure why I can't get a hold of anyone to speak with someone. I sent emails and text messages but was never contacted. The plan is under [protected] Michael Richardson

Santa Rosa, Ca Banfield HORRIBLE. Person answering the phone told me if I was unhappy to go somewhere else. I have been a loyal customer for over 10 years. Great until after covid. Now the dogs sit all day in a crate to be seen. Vets come and go...my prescriptions sit for months in the Banfield app not being seen by the hospital to approve them. I have one very ill dog that needs her meds without stopping, trying to get it is almost impossible. I have to show up...

I am truly disappointed, disgusted and am taking my dogs elsewhere. I have call the customer service, emailed and have had no response whatsoever.

Don't use them

I am upset that I had my pet seen at your clinic. Was never advised that this is a contract and it was for a year. That is misleading and if the workers Mike and Jessica at the gainesville florida location could not honestly represent accurate information about a policy that you have we would never sign up and get services. And still have to pay outrageous large bills when it should be covered. It is a sham...and it will be handled. Im just letting you know formally.

My dog got sick after eating plants at an acquaintances home. He was taken to Banfield in Longwood, Florida 32779 with Dr. Daniels. The Winter Garden location accessed my dog's files without my authorization, and they gave him all the notes in the chart. The fact that he was given all the medical information by an employee and facility that were not even involved with his treatment, I have a big issue with this situation. Due to the negligence of Banfield, I feel unsafe, my dog is unsafe, and the integrity of our case has been compromised. I feel that my trust and privacy have been violated. I would like to be compensated for this violation of my trust. I have text messages letting me know that he had all this information 11/07/2023 at 0830. When I contacted Winter Garden location I spoke with Mandy, she left a voicemail apologizing for the breech of security.

I provided Banfield Pet Hospital with a signed contract for my pet Cody. I also provided credit card payment for this pet. The contract was executed initiatially at the Alexandria, Virginia location where my pet resided. I relocated my pet to Philadelphia and continued utilizing the services of Banfield with my active credit card for billing. My neice also took her pet “Ziggy” to Banfield in Philadelphia for service along with “Cody”; however she provided her own personal credit card for services for her dog “Ziggy”. Her credit card was declined. As consequence Banfield is holding me responsible for payment of services for “Ziggy”. I did not authorized services for Ziggy, nor have a met this dog. Banfield has referred me to a collection agency for failure to pay. My neice and I have both contacted Banfield alerting them that I am not responsible for Ziggy’s bill.

Banfield is taking 2 payments from my account each month and will not refund my money saying they can't find the 2nd payment. I have sent bank statements and have had my bank call and they validate that I have accounts but when I call all they can tell me is they don't have the payments. It's amazing how you can find the accounts when the banks fraud department reaches out to you but when I call the account nor the money can be found. The attachment are too large to attach. Also, when I asked to escalate my call I was t9ld no.

I had a diabetic cat that was at banfield for 12yrs in Sewell, NJ. Recently in June and prior to June I asked to have his glucose checked and it was never done. June I took him there for peeing all over my house . Paid extra to have things checked and for some reason they never found an issue which festered so much his abdomen filled with fluid and we had to have him put down in august. I spoke with the billing the day after we put him down and with no compassion they said we need the balance on his plan. I tried to reach the doctor at his hospital but he only comes to that area once in awhile. How is this satifactory. I do not think I need to pay this upgrade when I never used it and the remorse of both customer serice and the hospital was unacceptable.