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Banfield Pet Hospital Complaints & Reviews

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Banfield Pet Hospital - over charge in treatment

Posted: 2014-06-11 by    Speak out
Complaint Rating:  100 % with 1 votes
I bought a puppy and took him for a check over at Banfield Pet Hospital. I was suckered into the contract that you can't terminate until they've taken 12 months worth of payments. The contract says that you are not charged for any visit but out of the 6 times that I've taken the puppy there for puppy shots, I would have paid over $500 (my cost) for over inflated meds and unnecessary treatments. After I complete my 12 months of this contract I would have paid a total of $480 more. Avoid this place, and take your pet to an independent Vet where you have the control of cost....
Complaint comments Comments Complaint country United States Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Dog throwing up after procedure

Posted: 2014-05-05 by    rad3075
Complaint Rating:  0 % with 0 votes
In 2012 I brought my dog to Banfield to have her teeth cleaned. Before they did the procedure they had me sign a waver. I asked what the waver was they told me in case anything unexpected happened they have my permission to administer any service in case the dog was in danger. When they put my dog to sleep they noticed that she had a problem with her teeth and they pulled 3 of her teeth. Banfield did not take the time to call me to let me know they were goanna operate on my dog and remove her teeth. I was unaware of what was going on. It looks like they gave my dog to much anesthesia. When I went...
Complaint comments Comments Complaint country United States Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Injury to pet

Posted: 2014-03-01 by    gloromgwen
Complaint Rating:  0 % with 0 votes
My pet (an 18 lb. black/brown Miniature Pinscher) was dropped off at 8:00 a.m. for an annual wellness visit. I was called at
12:05 p.m. to pick him up because he was behaving aggressively and had bit the doctor. I arrived at approximately 12: 20 p.m. As we were leaving, I noticed blood on the dog's face. I returned and asked to speak with the doctor to find out what happened. The doctor claimed it was probably his blood because he had been bitten. I told him I would call once I arrived home to see what the true cause was. The blood was from a small gash on my dog's face. My dog...
Complaint comments Comments Complaint country United States Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - lousy service with fetal results

Posted: 2014-02-19 by    otty mas
Complaint Rating:  0 % with 0 votes
I will never bring my pets to this hospital. First week of February my son took our dog to a so call vet. Dr. Dauphin over looked or miss diagnosed the symptoms of our lovely dog she told to came back in two days if the symptoms do not improve, of course we did not go back for the lousy service we received. We took out dog to a different hospital and we were told that is noting they can do about it. We have to put our dog to sleep in part to the neglect of this vet. She could have been more proactive in her approach she could have save his life. So I am going to tell friends and family about this...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Banfield Pet Hospital - New Mexico, Albuquerque - Banfield Killed my Dog

Posted: 2013-11-05 by    JAS
Complaint Rating:  50 % with 10 votes
I took my dog for a routine teeth cleaning at Banfield Pet Hospital at the end of June 2013 -- as I had every year several years before. The only difference between this visit and the other visits was that my dog's regular vet was continually unavailable so I opted to go with the vet on duty -- What could go wrong. Well, as I learned, plenty. When I picked up my dog, there was something not right about him. Banfield said everything went fine. The next morning I noticed that my dog was having a hard time breathing and was falling asleep on his feet -- but he did not want to lay down. I called...
Complaint comments Comments Complaint country United States, New Mexico, Albuquerque Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Nevada, Henderson - care

Posted: 2013-10-27 by    J kozlowski
Complaint Rating:  0 % with 0 votes
I just moved here from NY (where the care at Banfield was no better) I took my golden retriever in for renewal of her thyroid meds. the staff was rude and uncaring and I was waiting WHILE for results of her labs. After 40 minutes I was told the lab was sent out and that the doctor would call me in two days with results. I was overcharged as all they did was draw blood and make me wait. That was about 3-4 weeks ago and I have yet to hear from anyone about the lab results. I tried calling three different times and was told the vet was not in and no one else could give me results. So in the mean time...
Complaint comments Comments Complaint country United States, Nevada, Henderson Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Georgia, Conyers - Unauthorized pet plan Renewal

Posted: 2013-10-26 by    Here We Go Again
Complaint Rating:  100 % with 1 votes
I originally purchase a pet plan for my Rottweiler when he was just 8 weeks old. I was told by the staff that the plan could save me thousands of dollars, so I signed up. After many visits, I saw that I was not saving very much at all, only about $5-10 per visit. I actually found a local vet closer to where I live and the prices were great. In the meantime, I had a couple of months before my pet plan expired. I continue to allow Banfield Pet Hospital to take their monthly fee from account until the expiration date of my plan. I personally went into Banfield Pet hospital and told the staff member...
Complaint comments Comments Complaint country United States, Georgia, Conyers Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Ohio, Milford - Incompetent and Greedy Vet Care

Posted: 2013-10-02 by    Rage Against the Wrong
Complaint Rating:  100 % with 1 votes
My grandmother and I took my cat to the Banfield Pet Hospital in Milford, Ohio on September 7th, 2013 at 10:45 a.m. He had not urinated all morning, nor had there been any urine in his litter box on Friday. We believed he had another urinary tract infection since he has had a history of them starting 4-6 years ago. We believed that treatment would be the same as in the past where they weigh him, perform a physical exam, an exam of his urine, and prescribe him antibiotics and perhaps a special food for a few weeks. However, that is not what happened and this is my account of events from that day.
Complaint comments Comments Complaint country United States, Ohio, Milford Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Minnesota, Coon Rapids - Up selling

Posted: 2013-07-17 by    Mad Pooches 13
Complaint Rating:  100 % with 1 votes
We are visiting family in Minnesota for the summer from Henderson, Nevada & have used Petsmart for buying what we need for our two beagles that are six years old & I saw they have a vet there so got home & both the dogs have an ear infection so I made an app. yesterday for this morning Wed. July 17, 2013. Got in to see the vet & she didn't care that they have an ear infection. She looked the boys over & said they need their nails trimmed checked their teeth & said looks like they both need a dental cleaning & felt Goose's underneath & said I feel a lump come feel (I never felt anything...
Complaint comments Comments Complaint country United States, Minnesota, Coon Rapids Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Missouri, Springfield - Mistreatment of Pets

Posted: 2013-07-02 by    Shilohs Mom
Complaint Rating:  100 % with 3 votes
My great dane had been going to Banfield since she was 9 weeks old. She received all her shots, spay, and routine care from them for almost three years. We even purchased the insurance. However, when we needed them most, they let us down. My dog was vomiting large amounts of pure blood. She had done it four times throughout the night and once in the morning. We took her in and the stuck her in a crate and told us they would get to her when they could. Since we just walked in, we tried to understand and said nothing. Several hours later, they called us and informed us that she was dehydrated and...
Complaint comments Comments Complaint country United States, Missouri, Springfield Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Texas, Conroe - Horrible Quality

Posted: 2013-06-28 by    UnhappyMother
Complaint Rating:  100 % with 1 votes
I recently had a kitten that passed away due to their inadequate care, the very evening their "doctors" released her back to me to go home. They only examined her for an hour before sending us on our way with some medicine. My kitten was so sick she could not hold herself up, but they insisted that they did not need to keep her overnight. They then sent a sympathy card for a boy kitten named Willie. HER NAME WAS LILY. Still am so shocked at this complete and utter lack of attention to details...most likely the very reason my girl passed away only four hours after being released. Bottom...
Complaint comments Comments Complaint country United States, Texas, Conroe Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Maryland, Waldorf - UNPROFESSIONAL

Posted: 2013-06-10 by    Necy1251
Complaint Rating:  0 % with 0 votes
The employee was very argumentive. The same employee told me to shut up and called me a "B@#$h". Well, I know my chihuahuas better than someone that has never before seen them. I had a scheduled appointment at 12noon, arrived at 11:25am only to be left in waiting area til 1:10pm, No apolgy for this outrage considering I have had this appointment for sometime. They have no problem taking my money on time but this unprofessional behavior is not acceptable!!!...
Complaint comments Comments Complaint country United States, Maryland, Waldorf Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Virginia, Roanoke - Mistreatment and death of my Chihuahua

Posted: 2013-06-10 by    Chi Chi Baby
Complaint Rating:  0 % with 0 votes
I recently took my little 8 lb Chihuahua dog to Roanoke's Banfield Hospital, she was mistreated and roughly handled. She had a heart murmur and all they could do was make her more uncomfortable, when I saw what they were doing, holding her up by her back legs on anesthesia, oxygen tube and an IV, shaking her to get fluid from her lungs, I left the room they came out and said her heart stopped and asked me if I wanted to revive her. I said yes, I was told that during heart massage the Dr. may have broken a rib, I believe the anesthesia stopped her heart and the shaking of her body upside down....
Complaint comments Comments Complaint country United States, Virginia, Roanoke Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Tennessee, Alcoa - Improper charges

Posted: 2013-05-10 by    BANbanfield17
Complaint Rating:  100 % with 3 votes
On April 30th, 2013, my family rescued a cat from our local Humane Society. As part of the adoption process, I received a coupon book from Petsmart which included a coupon for a free office visit to the Banfield Pet Hospital, which is located within Petsmart in Alcoa, TN. I scheduled an appointment for May 6th and brought in our new cat to take advantage of the free visit. While there, numerous issues were pointed out as being wrong with her including a dire need for a dental cleaning ($180) and a few tests were performed and medications were prescribed. In the middle of this appointment, her records...
Complaint comments Comments Complaint country United States, Tennessee, Alcoa Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Alabama, Spanish Fort - Obscene price gouging

Posted: 2013-01-29 by    Marcia VL
Complaint Rating:  14 % with 7 votes
Banfield Pet Hospital is the biggest rip off corporation! They prey on animals and their owners! Banfield literally rapes the wallets of people, who are concerned for their pets. They charged me eight times over what a pharmacy would for water pills for my pet. Banfield charged $49.00 and Target would have charged $14.95 FOR THE VERY SAME MEDICATION!! And even this web site charged less than Banfield...http://www.drsfostersmith.com/product/prod_display.cfm?pcatid=9619 BANFIELD COULD USE GENERICS TO HELP SENIORS AND THE POOR...BUT THEY RIP OFF THE PUBLIC AND COST ANIMALS THEIR LIVES, DUE TO THE OBSCENE...
Complaint comments Comments Complaint country United States, Alabama, Spanish Fort Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Michigan, Ann Arbor - incompetency and Client Advocate

Posted: 2012-12-21 by    SMmissSnickers
Complaint Rating:  0 % with 0 votes
When I sent Snickers, my six year old Yorkie to Banfiled Pet Hospital in Ann Arbor, they found that he had bladder stone and needed surgery. Dr. Kate Martin unblocked my dog and put in a catheter. But I had to take him to Animal Emergency Center, a 24 hours pet hospital for overnight stay, because Banfield doesn’t really have a hospital for after hour care. Dr. Martin told me to send my dog to Banfield next day for the surgery.
Almost midnight, I received a phone call from Animal Emergency Center, they told me something was wrong because they saw too much blood in the catheter, and...
Complaint comments Comments Complaint country United States, Michigan, Ann Arbor Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - California, Glendora - Animal Killers and Liars

Posted: 2012-10-25 by    4vaness2
Complaint Rating:  100 % with 1 votes
I TOOK MY CAT THERE AND THEY SAID THAT THEY RAN TEST ON HIM AND SAID EVERYTHING WAS GOOD HE IS IN GOOD HEALTH A COUPLE OF DAYS LATER HE WASENT FEELING GOOD TOOK HIM TO ANOTHER VET AND RIGHT AWAY HE FELT A LUMP ON HIS STOMACH AND I FOUND OUT IT WAS A TUMOR, THE DOCTOR TOLD ME THAT BANFIELD SHOULD OF FOUND IT, I FOUND OUT LATER THAT THEY NEVER RAN TESTS ON MY CAT AT ALL, AND BECAUSE OF THAT MY CAT DIED, BANFIELD PET HOSPITAL ARE ANIMAL KILLERS AND THEY SHOULD BE SHUT DOWN FOR GOOD!!...
Complaint comments Comments Complaint country United States, California, Glendora Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - Minnesota, Roseville - Rip-Off

Posted: 2012-10-05 by    alwysonadiet
Complaint Rating:  0 % with 1 votes
I have Banfield insurance and get a "free" dental cleaning once a year. It is not free, never has been free. Every cleaning the vet said more teeth needed to be pulled. This time it is $440 for three teeth. I don't have it but felt too guilty to say no. I said yes and then talked to people here at work about it. They said if the dog had not been showing any pain and had been eating all right, there was no reason to pull the teeth. They convinced me to call back and tell the vet not to pull the teeth. Within 20 minutes I called back and those teeth were already pulled. So I'm...
Complaint comments Comments Complaint country United States, Minnesota, Roseville Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - New York, Commack - Wellness Care Plan is a scam

Posted: 2012-09-16 by    graciex214
Complaint Rating:  0 % with 0 votes
Banfield Pet Hospital is there to sell you a wellness plan - keep your money regardless of whether you cancel due to poor quality of service for your pet which is your family member. I have noticed that there are over 800 complaints here and I wish I had read this site before putting down payment for a 1 year plan. The "plan" here is to collect money and provide substandard service. I was not properly informed by the vet what the recommended period between bordetella vaccine is and boarding however I did tell them when I would be boarding my puppy. My pup became sick several days after...
Complaint comments Comments Complaint country United States, New York, Commack Complaint category Animal/Pet Hospitals

Banfield Pet Hospital - taking advantage

Posted: 2012-08-26 by    crtt
Complaint Rating:  100 % with 1 votes
I brought my cat into Banfield Pet Hospital in the morning to see what they could do for his teeth. They put him under anesthesia to check his mouth. They called in the middle of the day and started telling me all the problems with his teeth and how it must have been and is so painful for him to live with. They mentioned how it could lead to heart problems and possibly death if not taken care of. Then they say its going to be $1215. I was completely stunned. it was like a car just hit me. I felt light headed and sick to my stomach. I didnt know what else to do but say yes. They had my cat under...
Complaint comments Comments Complaint country United States Complaint category Animal/Pet Hospitals

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